Complaint Rating:

Company information:
Leisure Dental
24102 El Toro Rd., Suite A
Laguna Woods, California
United States
www.travelguard.com

I made an appointment specifying the ad they have in the PennySaver for $39. Exam, X-Ray and Cleaning. Specifies in absence of gum disease but does not specify level of cleaning. I am 27 years old, never had a cavity in my life, never have had dental issues, perfect healthy teeth and gums. The doctor comes in and comments how great my teeth look, minute he realizes I am there because of the coupon he says I need a "Deep Cleaning". I asked if that costs more, then the receptionist came in to tell me instead of $39. it will be $117. I stated that the coupon doesnt say what type of cleaning and that if they are going to do this they should specify that it only includes a light cleaning. So then the doctor starts saying that I may have gum disease. This is outrageous, not only are they trying to scam people, but they are also diagnosing people with conditions they do not have. I went straight to another dentist to verify that fact and came out with a clean diagnosis. Also, they refused to do a light cleaning for the $39. but stated I must pay the $39. for the x-ray and exam. The receptionist was extremely rude and violated HIPAA regulations in numerous ways. She refused to even provide me with their privacy pamphlet in which they had me sign receipt of. I will be making complaints to the California Dental Board. This is simply put "FRAUD" and "FALSE ADVERTISING". It is despicable that these dentists can practice in this manner in a predominately elderly community of Laguna Woods. I have the ability and the will power to stick-up for my rights and refuse to be taken advantage of, but the elderly who may find their ad and go in for cleaning are clearly unable to stick up for themselves. Also, they may be so trusting that they will just accept a bogus diagnosis thinking they truly have the condition. These doctors need to be dis-barred and I will do everything in my power to make sure the appropriate organization disciplines them for this action.