Complaint Rating:

Company information:
Legion Global
21765 S. Center Ave
New Lenox, Illinois
United States
Phone: 866-710-6096
www.legionglobal.com

I purchased a 150cc Horizon Scooter from the website www.legionglobal.com on 4/14/08. This website indicated that I could expect my scooter in 10-15 days. The invoice (dated 4/24/08 – a coincidental (?!)10 days after I actually placed the order) was paid in full by electronic check, which was processed by my bank on 4/30/08. I received an email on May 12th with the tracking number so that I could track the whereabouts of my new scooter. Of course by the time I was notified that I could track the order, I was already EXPECTING DELIVERY anytime.

The scooter was finally delivered on 5/28/08 via Roadrunner Freight Systems. Apparently it was drop-shipped from a warehouse on San Jose Ave, City of Industry, CA 91748, since this was the “Shipper” on the packing slip the truck driver handed me. This was a full SIX weeks after I placed the order online – nothing close to the 10-15 days promised on the bottom of the Sales Receipt.

Upon delivery, the driver told me that the Title would be “with the paperwork under the scooter’s seat”. I found instructions for assembly, warranty information and the owner’s manual, but NO TITLE was included. I immediately called the wholesale company at their toll-free number 866-710-6096 (on 5/28/08) and was informed that indeed the title was still in their Illinois office and they would send it within 24 hours. On Tuesday, June 3rd, I called again and was told that the title had “come back to them”; when I asked if it could be faxed, she said it was already in the mail a second time. Another week and I still did not receive it, so I phone the Legion Global office one more time on June 10, 2008; I was informed by the exact same lady that she had the title in her hands and would “Express Mail it that afternoon”. Four days later when I still did not have the title, I realized I had been the victim of a scam and decided to investigate a bit. I found an “unsatisfactory” rating on BBB (155 complaints in the last 36 months) and dozens of stories online from other customers who were ripped-off in some way by this shady company.

I simply want THE TITLE so that I can license the scooter in Ohio and ride it before the summer has ended. I would also like to be reimbursed the $79.00 I spent for the “additional 12 month warranty” now that I know I could never use such a warranty satisfactorily with this SCAM company.