Legion Global Complaints - THESE PEOPLE ARE CROOKS!!!

195 days ago by Anthony [send email]

On July 3, 2007, I saw an ad online from Legion Global for an LG Ambassador hot tub. I called the 800 # and spoke to a salesman named Jay. Delivery was promised within ten business days of the transaction. Ten days came and went and no hot tub. I then tried to call Jay and he said the hot tub had been back ordered and it would be on the next shipment, which was the following week. Again, the next week came and went, and no hot tub. After daily phone calls, which were either unanswered or never returened to Jay he then told me an excuse that the hot tub hadn’t cleared through customs and it was going to be delayed even longer. I was NEVER contacted telling me that it was on backorder. I then asked for a full refund only to be denied claiming that he wasn’t able to do that and convinced me that I would have it no later then mid August. Again after weeks of waiting, I FINALLY received delivery confirmation. After weeks and months of waiting I FINALLY received delivery only to find that there was no hot tub on the truck, just the cover, which was damaged, and a set of steps. I called Jay once again, after more agonizing phone calls, I was promised delivery the next day.. The next day came and went and AGAIN no hot tub. FINALLY, the following week, the hot tub was delivered THREE months after the order was promised and was severely damaged. The hot tub cover was ripped, PVC pipes were broken and numerous panels were cracked, broken or chipped. I called and emailed Jay after delivery with picture he said he would take care of it..Again, I waited a few weeks never heard back and then found out that Jay wasn't with the company anymore.. I was then referred to Lauren and then Josh. I told them the same scenario and they said they would take care of it was well. Now, Lauren and Josh are no longer with the company and have been dealing with Allie and Matt. Both now are telling me that nothing can be done. Nothing has been done to this point, after close to 8 months. This "company" total joke!! Its inconceivable how they are STILL in business!!! I too am submitting a claim to the Illinois Attorney General Office, hopefully action will be taken again this sorry, pathetic "company"!

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Legion Global Complaints - THESE PEOPLE ARE CROOKS!!!

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