Complaint Rating:

Company information:
L-Max
Salt Lake City, Utah
United States

The toy was great and my son loved it, unfortunately the quality of his L-Max was not. I have received terrible support and customer service from leapfrog. My sons l-max broke two weeks after he received it for Christmas(touch screen wouldn't respond). I initially sent an email, I didn't get a response on that until the middle of February. I then called support and was told to send it in for replacement. I did that, and after waiting weeks and many calls I was told they would not receive any new stock until march 3rd. Well I called on march 3rd and started bothering them again, still they could provide no information. I finally received the replacement yesterday, but there was no screen protector. I called about this, they told me they tell customers not to send accessories since they do not replace them, I was never told this, and yet they sent an accessory, new video cables. Anyways I was told it would take 3-4 months to get a new screen cover. There support is terrible, I would avoid this company at all cost for fear of having to deal with their customer support/service, which is non-existent.