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1.0 2800 Reviews

LBC Express Complaints Summary

25 Resolved
2773 Unresolved
Our verdict: If considering services from LBC Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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LBC Express reviews & complaints 2800

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I
1:00 am EDT

LBC Express package delivery

Seller mailed the package 27 september, around 3-4pm, from tanay. As per lbc's "guarantee", this is supposed to be a 24-hour delivery. I'm expecting to receive it here in ortigas by 28 september, or at least early morning by 29 september. It's not yet here. As per lbc live chat people, the package is already in the ortigas delivery hub in shaw blvd. I already talked to their customer service twice. Spoke to them 28 afternoon, was promised it will arrive that day. Spoke to them this morning, promised that it will be for express/urgent delivery, still not yet here. Come on, lbc. Fulfill your promise.

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9:15 pm EDT

LBC Express unauthorized id cash delivery

I recently graduated so I'm sure that I won't be able to use my school ID when receiving pera padala so I got my police clearance ID. Only to know that LBC doesn't accept police clearance ID anymore. The date was September 21 and I'm trying to receive the padala on LBC sm San Mateo. I understand if they're not accepting police clearance ID's anymore but what forced me to write a complaint is that the employee on the counter doesn't even care and did not do anything to help me solve the problem. I only had 2 ID's, my school ID and police clearance. He accepted neither and offered no solution to the problem. He just stood there waiting for me to leave. I'd say it's a piss poor customer service

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3:53 am EDT

LBC Express non delivery of mail

I am expecting a mail since last friday ive called your hotline several times and when i said several literally more than you can imagine! Until now i have not received my mail! Can you tell me whats going on? The documents inside that mail was due today, i pay for bank charges and late fees, but u didnt even bother to care, all u say is u will make a report but nothing happened. You dont even have a number of your ortigas delivery hub, how is that even possible? I need an answer as to where my mail parcel is! An agent told me that I will be called back by a supervisor, I wasnr surprised that no one called, i called back and found out that customer support cant perform callbacks, wtf? I am not paying for another late fee tomorrow! You are responsible for this! Tracking # im referring to is [protected]

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2:24 am EDT

LBC Express poor service delivery

Courier left the mail parcel I was expecting in the lobby desk of the condo where I am staying without prior or proper notice.

I was informed by the sender who followed up with LBC that delivery was completed yesterday September 1 thru guard on duty. I inquired at the reception and was informed that the courier was in a hurry to leave. Delivery time was around 6 pm.

I have called the attention of the staff on the matter of not informing me.
However, it is the prime responsibility of the courier to notify the receiver and not assume or pass on the task to another person.

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9:22 am EDT

LBC Express delivery and poor customer service 179712733576xxx

I was sent a package from Cotabato last Tuesday morning, August 23. He was advised that I can claim it the next day which is August 24 in the afternoon. I decided to pick it up awhile ago, August 25, but was told it isn't there yet and it might take until tomorrow, August 26.

I then questioned why it had to take that long when according to the tracking details, it was already received at North Luzon Area on August 24 at around 8pm. I am from Urdaneta, Pangasinan and as far as I can remember it isn't that faraway. It was already lunch time awhile ago when I was trying to claim it. I asked the staff from LBC Magic Mall where the North Luzon Area Center is for me to have an idea where it was coming from before being forwarded to Urdaneta Team. Much to my dismay, he answered me as if he was very irritated, he said it was in Nancayasan, Urdaneta. I was so furious, I don't know if he was that dumb or if he thinks I'm dumb with the answer he gave me! I am trying to claim it in Urdaneta Town Proper which is just 10-15 minutes away from Nancayasan and my package isn't there yet?!

I again asked another person who is also an employee of LBC to try to track it for me. He said he is still being forwarded and said the commitment for Mindanao parcels is MAXIMUM of 2 days. EXACTLY MY POINT! My package was sent Tuesday morning so the 2nd day is Thursday morning but still I don't have it and nobody seems to understand a very simple logic!

I also had posted a comment and sent a message through your FB page but nothing happened. I sent a chat request, left my details and concern but to no avail.

I would now want to file a formal complaint. Upon writing this, 11:36 pm of August 25, the tracking details hasn't shown any change. That package contains a very important document, the service provided and the reasons given was very poor!

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J
9:08 pm EDT

LBC Express customer service

Nagpadala ako ng item, it is a bit big at di sya nakabox ng pagpunta ko sa lbc, sabi ng cashier dapat nakabox which is tama naman, at ako raw ang magpapack. So bumili ako ng box at packaging tape. Ako mismo ang nagpack sa mismong loob ng branch nila. Tama po ba na ako ang nagpack? Tama po ba ang service na ginawa nila? About 30 mins or more kong pinapack yung item ko na nakikita nmn nila ko na hirap magpack at di man lang ako inassist kahit papano.

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12:09 am EDT

LBC Express delivery of documents

I would like to send my complain with regards to the delivery service of LBC. Last July 11 2016, my mother sent me a package containing an important document that needs to be signed immediately this week. Unfortunately, I gave the old address of my boarding house to my mom so the documents could not be delivered to me. When i went to LBC Market Market branch to pick my package up, they said that the package wasn't there and i need to request first to have it picked up instead of having it delivered again. Now i am worrying that i may not be able to get the documents signed and processed in time. My question is why didn't they contact me when they couldn't locate my address in makati. What's the use of my contact details written on the sticker on the package? Such a disappointment.

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F
5:11 pm EDT

LBC Express subscription magazines from bci asia sent to a different address and received by unauthorized person

Latest was yesterday, 2 July 2016 I noticed that in one of my project site in Maria Antonia Village, Labogon, Mandaue City I noticed of somebody reading a magazine, the FuturArc, the same magazine that I was expecting BCIAsia to send me this month. My registered address is Katugasan, Casili, Consolacion, Cebu. I have missed plenty of subscriptions so far. May I REQUEST that the next time any documents addressed to me should be received on by myself, Francisco Epe and or my wife Julia Epe. As to the address to send, if they find the place too far to reach- they can always contact us at [protected], [protected] or [protected] for pick-up arrangement or meet-ups. Thank you & God bless

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1:59 am EDT

LBC Express product not sent

My brother sent a shirt through LBC Ipil, Zamboanga Sibugay branch last Thursday, June 16. The package arrived today, June 18 but the shirt was not there. I will be using it tomorrow. The shirt was left in Ipil Branch. It was not sent but my brother paid for it. That is utter negligence of the personnel on duty. So, please deal with this issue. Please reprimand that personnel. You will lose many of your clients if that thing will happen again and again, without addressing this issue.

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12:25 am EDT
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LBC Express delay of delivery.

I have my order from Lazada (order # [protected]) and is stated there that the expectation date of delivery will be on June 3-4, 2016 as based in my given Delivery address to Lazada which is Southwestern Pob., Calamba, Misamis Occidental. I keep on tracking the item using the given LBC tracking number ([protected]) as emailed by the Lazada and found out the item is still at Ozamis Delivery Hub. I hate to know that the item now is nearer to its destination address but the LBC still holding the package at their delivery hub at Ozamis City. I am very disappointed by their service. I will be looking forward for an immediate action. Here attached are the Shipment Status from LBC and the Order Confirmation for Lazada.

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evol
, BH
Jul 30, 2016 12:37 am EDT

We have same situation here. My package arrived at ozamiz hub last july 28, 2016 and it should be delivered right away but they keep the parcel for longer time now. It so disappointing to know, the destination of it is near yet the service is so slow.

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12:15 pm EDT
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LBC Express sea cargo pick up schedule delay

Ref 1619129 sched for pick up my box here in kuwait today 3june2016. By 7:57 I called to ask what time the pick. Lady operator said pa anticipate until 10pm driver will call us. By 9:45 I called again, informed me that no one can come to be sched by tomorrow since the cut off is until 7pm only. 1. The lady operator that I spoke at 7:57pm gave me wrong info to nonsense wait until 10pm.2. Why no one call me to be notify and resched. By tomorrow. Need your feedback trace my call [protected]

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6:27 pm EDT
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LBC Express complaining about the package ([protected]) / no answer on the phone [protected])

I would like to complained because the said adddress is specified as Unlocated address and the problem with the site of Lazada is I cant put any landmarks for the address and that's why its incomplete.
And beside I am expecting 2GO to deliver this because they already know and can locate my address. But unfortunately it was delivered through LBC and it's useless.
You cant locate our address and yet LBC PPS branch hadn't able to make an effort to contact the consignee.
If they can't locate the said address on the first day it was out for delivery why they didnt make a call to the consignee for the clarifications for the address?
I am waiting for the said package and then another week would be wasted because it was sent back to your origin and I need to re order?
I ordered it before holy week an then you wold just said I need to reorder it just because of the invalid reason that courier cant locate the address?
Why did they didnt call the consignee in the first place? I had put my mobile number and whats the use of putting my number on the address when its not been used ?
Another thing is the LBC Branch Delivery Hub Station [protected])
I am calling after I saw the update online but no answers on the phone.
I tried calling again this morning but still no answer.
Whats's the use of having a phone in your station when you can't able to answer it?
The consignee here made an effort to call your office after I saw the update or status of my item
But why your branch or courier here didnt make an effort to make a call on us hence my number is stated on the parcel?

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Annie Vp
, US
Aug 15, 2016 8:22 pm EDT

Got the same experience as you with LBC Puerto Princesa. I called their Dispatch office at 8 am and 9 am but nobody answered. Thinking it was too early I called up the mobile number of the LBC delivery guy which I have kept. It's just this time with a COD package they did not called me up or even texted. I have told the delivery guy over the mobile phone that 2go and AP cargo (Xend) were able to trace our address but the LBC is non. He said that it was addressed in the school and care of my husband's so the will indeed deliver it there. At the back of my mind I am the addressee and my mobile phone is printed there hence they should make an effort to call. Is this what I read about their manager stating that LBC would call the consignee regarding a delivery? In my case it did not happen this time. Moreover this is not the first time they will deliver a package in our house so why now they were not able to get to our house? Are they lazy or do not have enough common sense? If you have plenty of delivery it's no longer the problem of your costumers. You are a courier service... don't you know what service means? You should deliver and not make alibis. You must exhaust all your strategies just to be able to deliver efficiently and in kindly manner. Please also have your telephone fixef and have a round the clock customer service in your office to answer our calls or complaints. Your company should be reliable and consistent

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Annie Vp
, US
Aug 15, 2016 7:59 pm EDT

Got the same experience as you with LBC Puerto Rincesa

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Annie Vp
, US
Aug 15, 2016 7:56 pm EDT

We have the same experience here. Called up their number at 8 a.m and 9 am but nobody answered. Luckily I kept the mobile number of the delivery guy and was able to get through. They did not call me up yesterday that they had my package. If they only texted me I can give them directions to our house. Naka address kasi yung box ko sa school. This is the same address I used with my other packages and 2go and AP cargo were able to deliver. Trackable and traceable ang address na ito ang LBC lang ang walang effort na tumawag man lang o mag text. Sayang lang oras nila kahapon samantalang nasa malapit natin slang sila dito sa house namin. If they could have just called or texted. cash on Delivery pa naman ito.

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J
2:11 pm EST

LBC Express pick up

one of your who guy was assigned to pick up our cargo was very rude and very late. He is assign here in Kuwait, Named Jonar with mobile number [protected]. Today, they called very late, first at 9:52 PM and asked for direction, then on 10:09 PM. As we were giving him direction on his 2nd call, he misinterpreted us and made malicious and provocative verbal words to my Husband.

if you really wanted to gain back our trust, our friends and their families trust with your services, you need to totally change your employees with such uncalled for attitude.

i will share our experience tonight with your sick employee to every people and friends i know.

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1:45 am EST

LBC Express customer care front desk

It was in the afternoon of February 8, 2016 when I went to Lbc to pay for the sss and philhealth for the first quarter. As i approach the counter i wear my 1 million smile, but this girl who has a strong personality never wear a smile not only that as if she don't like her work. A girl next to her who wear a glass and a brace was so elegant looking and very nice. My concern is why don't you put personnel who really want to care for your costumer and put rude employee as a bagger, it really shows that your company would sure go down if an express company will cater same as yours. Your bayad center is not worth for the citizens trust. Hope you can do an immediate action. . . . . . . . . . . .

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3:14 am EST

LBC Express cargo

I sent my cargo from Dubai to Manila. 2 boxes has been sent for my family and another 1 for my husband family. Were happy that after 1 month my husband family got their baggage early. And mine was still on their Hub as per tracking it online. After a week my brother went to their Hub and check the situation.. Baggage was there and they said it will be delivered on the following day, unfortunately, after 9 days nothing happens. I arrived to Philippines and decided to go there immediately as i cant contact them. We went to HUB my box was still there!
I asked why it was not yet delivered? They said address was wrong.. But the point is i have the contact details in box so the can contact any of my family to verify the address. But they didnt do. LIAR!
Too many boxes was still kept there.
I was so dissapointed to the point that i paid for their service but they didnt give me the satisfaction a customer is looking for.
LBC express cargo? Hari ng padala?
Sinisira nyo pangalan nyo!
Never na ko uulit sa inyo at ishare ko yang serbisyo nyo na yan.
Word of mouth advertisements! 😡😡😡😡😡😡😡😡

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4:04 am EST
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LBC Express lost item - tracking # [protected]

I purchased an item on January 2, 2016 using our employee catalog, after completing the order, I was able to get a confirmation and a specified shipping time frame which is about 3-4 weeks, I was asking for a tracking number but only got the tracking number by February 2, however as I tried to check on the tracking number, it shows ITEM DELIVERED SINCE JANUARY 8. 2016 under an unknown persons name, so I reached out with their (LBC) customer service and tried to ask what happened, but they just gave me a run around that they'll get back to me once they review the shipment and so but never gave a time frame? So it made me ask how long would it take them to review but never got an answer anymore.

ITEM WAS PURCHASED ON JANUARY 2, 2016
Supposed to be shipped at AP010 Paltingan Ambiong La Trinidad Benguet 2601 but never was and never been.
Recipient is supposed to be my wife Beverly but was sent to ANABELLE BANGCAWAYAN @ 01/11/2016 05:50:00 PM and how come that person was able to receive somebody else's package even if it was not under their names? Is it really how LBC works? LAME!

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12:27 am EST

LBC Express cannot find the item in their area but they admit that they have received the item as per record

Nagpadala ako ng item. papuntang Baguio Feb 3(SM Bicutan LBC branch) dapat Feb 4 for pick na pero until now Feb 6 di makita yun item tapos sabi agad declared loss na daw. Ang sabi ng customer service ng BAGUIO LBC COOYEESAN NAGUILLIAN ROAD na received daw yun item pero di nila makita within sa area nila .Ang tanong ko lang pag di ba mahanap s area nila declared loss agad. Ilan days ba dapat para mag declared na loss na ang item. Dahil ba me insurance sila kaya ganun? Hinahayaan nyo ba within the area na sinasakupan mo ay may mawawala ang item? Malakas magdeclare ng loss kasi di sila ang nagbabayad dapat icharge yan sa mga pabayang empleyado ... The manager of that branch wake uppppp...baka tulog ka kaya di mo mahanap...

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Ezel gelacio
, PH
Aug 15, 2016 5:29 am EDT

Hi good evening poh ask ko lng poh im ezel gelacio ksi mai items na pinadala skin noong august 9 pa poh until now d q pa narricieve..add. q poh ay 9brent road baguio city pno poh un.

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3:13 am EST
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LBC Express tracking number [protected]

I sent a document in jan. 19, 2016 for moonwalk, paranaque city, hoping it'll arrive the next day. i'm just from quezon city.

But to my surprised, my document was placed on "pending for pick up" though it is clearly stated in waybill copy, "door to door delivery".

Worst, as of today, jan. 26 my colleague has yet to receive the document which i've sent through lbc.

"wake up, guys"! lbc express!

Express nga ba?

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5:21 pm EST
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LBC Express delayed delivery

i have orders from lazada, packaged received tracking number [protected] @ sf bacolod 15.01.16, 10:24am (friday). out for delivery 19.01.16. why not deliver on 16.01.16 (saturday) or 18.01.16 (monday). they delivered yesterday 19.01.16 (tuesday). my wife is at home the whole day. they said nobody answering. we have a doorbell, why they didnt use it? our last phone conversation they intend to send today (20th). operator promised to call me back but no acknowledgement received and they can no longer contacted on the phone. reply to this message is highly appreciated.

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1:48 pm EST

LBC Express courier n-pouch regular

January 14 2016 - date of acceptance of my letter with application with the supreme court savings ; january 19, 2016 - still out of delivery status and not delivered. Client number: 8585-999 ; desired resolution: immediate delivery of pouch to the recipient at the supreme court, judicial records. Jose b. Brotarlo, jr. [protected]

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LBC Express In-depth Review

Website Design and User Experience: The website design of LBC Express is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search functions, ensuring a smooth user experience.

Range of Services Offered: LBC Express offers a wide range of services to meet various shipping needs. From domestic to international shipping, they provide options for documents, parcels, and even freight. Whether you need express delivery or standard shipping, LBC Express has you covered.

Shipping and Delivery Options: LBC Express provides flexible shipping and delivery options to suit different requirements. They offer door-to-door delivery, pick-up services, and even drop-off points for added convenience. With their extensive network, you can expect your packages to reach their destination in a timely manner.

Pricing and Cost Transparency: LBC Express ensures transparency in pricing by providing clear and detailed information about their rates. Their website features a shipping calculator that allows you to estimate the cost of your shipment based on the weight, dimensions, and destination. This transparency helps users make informed decisions about their shipping needs.

Customer Service and Support: LBC Express values customer satisfaction and provides excellent customer service and support. Their knowledgeable and friendly staff are readily available to assist with any inquiries or concerns. They can be reached through various channels, including phone, email, and live chat, ensuring prompt and efficient assistance.

Tracking and Updates: LBC Express offers a reliable tracking system that allows users to monitor the progress of their shipments. With a tracking number provided upon booking, you can easily track your package's whereabouts and receive real-time updates. This feature provides peace of mind and allows you to plan accordingly.

Reliability and Timeliness: LBC Express is known for its reliability and timeliness in delivering packages. With their extensive network and partnerships, they ensure that shipments are handled with care and delivered on time. Customers can trust LBC Express to deliver their packages safely and efficiently.

International Shipping Capabilities: LBC Express has a strong international shipping capability, making it a reliable choice for sending packages abroad. They have partnerships with major international carriers, allowing for seamless shipping to various destinations worldwide. Whether it's for personal or business purposes, LBC Express can handle your international shipping needs.

Packaging and Handling: LBC Express prioritizes the proper packaging and handling of shipments to ensure their safety during transit. They provide guidelines and recommendations for packaging, ensuring that your items are well-protected. Their trained staff handle packages with care, minimizing the risk of damage.

Insurance and Liability Coverage: LBC Express offers insurance options to provide additional protection for your shipments. They understand the importance of safeguarding valuable items and provide coverage against loss or damage. This gives users peace of mind knowing that their packages are protected throughout the shipping process.

Reviews and Testimonials: LBC Express has received positive reviews and testimonials from satisfied customers. Many praise their reliable service, timely delivery, and excellent customer support. These reviews serve as a testament to the quality of service provided by LBC Express.

Overall Rating and Recommendation: Based on the above factors, LBC Express deserves a high overall rating. Their user-friendly website, wide range of services, reliable shipping, and excellent customer support make them a top choice for shipping needs. Whether it's domestic or international shipping, LBC Express is a reliable and trustworthy option.

How to file a complaint about LBC Express?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to start the process of filing a complaint.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have with LBC Express. This title should be clear and to the point, allowing readers to understand the nature of the complaint at a glance.

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:

  • Service issues: Delays, lost or damaged parcels, or poor customer service.
  • Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
  • Nature of the issue: Describe what went wrong with your delivery or service experience.
  • Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
  • Company's response: Detail the response or lack thereof from LBC Express regarding your complaint.
  • Personal impact: Explain how this issue has affected you personally, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with LBC Express. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that the information provided accurately reflects your experience and that your desired outcome is clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates from LBC Express or other users. Engage with any replies to provide additional information or to follow up on your complaint.

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Contact LBC Express customer service

Phone numbers

1800 108 585 999 1800 522 0000 More phone numbers

Website

www.lbcexpress.com

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