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Airtel GPRS Complaints - Laziness shown by customer care

Review all Airtel GPRS complaints

Airtel GPRS

Posted: 2007-05-19 by Vikas [send email]
Laziness shown by customer care
Complaint Rating:  0 % with 0 votes
I am using airtel GPRS since 1 yr... but from past one month I m getting GPRS problem... while downloading from any website... Actualy i am not able to download any stuff since a month...

I made complaint in this regard to customer care... they told me they fix this issue in 24 working hrs... but its abt 240 hrs crossed {LOL}. And still they are not taking my problem seriously...

When i call customer care to know my complain status... they banned my voice call to customer care...

What the hell airtel is doing with customers... If they are not able to solve the issue then they better shut the customer care...
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Comments

173 days ago by Ashok Jaitly [send email]
MY PHONE NO 0522-4009379 MY INTERNET NOT WORKING FROM 23/02/2008 AT 13.00 PLEASE DO NEEDFULL
85 days ago by Padmanabh [send email]
I completely agree to Vikas, I have problem connecting to the internet and when I try to call customer care tech support on 121-3-4-4 I do not get the support people instead it says "Please subscribe to GPRS first to connect to the data call center or dial 9 to speak to customer care" and pressing 9 it gives a message "Please send your query on sms in 130 characters".

I unsubscribed the service the next day since I am wasting my money on it. And if fortunately I get the suctomer care, they say that now your GPRS is not activated and to call the tech support if there is any problem.

If Airtel does not have any expertise to help with its internet services they should not have any such option on their IVRS.

Then I tried with their Nodal office for getting help the number provided on the site is always busy so I tried sendong out an email. They again give the same frustrating answers that the GPRS is not activated now inspite of informaing that I had a problem 2 days back and it is deactivated now.
19 days ago by Adiba [send email]
I am Adiba
I am tooooooooooooo 100000% agree wid above guys...
When I started using AIRTEL-GPRS, It was going well, but after 4-5 months I was not able 2 access it properly...
It was network error or network prb, conjunction or something like tht.
I phoned 2 AIRTEL technical department, they commited like MINISTER tht d prb will get solved in just 48 hrs...but 48 days has passed..Now I am not able 2 use AIRTEL...those fucker Airtel Customer Care Officers deduct d amount daily without forgetting...
Now pls pls guys tell me what should I do???
PLs suggest me, my email is below:-
adiba_siddiqui@rediffmail.com

My orkut Link:-
http://www.orkut.co.in/Profile.aspx?uid=17960899033292618187

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