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Lazada Southeast Asia
Lazada Southeast Asia Customer Service Phone, Email, Contacts

Lazada Southeast Asia
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1.2 305 Reviews

Lazada Southeast Asia Complaints Summary

15 Resolved
289 Unresolved
Our verdict: If considering services from Lazada Southeast Asia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Lazada Southeast Asia reviews & complaints 305

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Newest Lazada Southeast Asia reviews & complaints

ComplaintsBoard
E
8:55 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lazada Southeast Asia did not received item purchased

I purchased a phone from lazada through groupon last June 22 but I haven't received the item until now. I followed up from them but they said that it was already forwarded to their courier (XEND) and just wait for the item to be delivered. They also gave me the contact number of XEND so I can check for myself. But it was really shocking when I found out that it was already delivered to the someone else pretending to be the owner. Lazada kept on promising me that they will follow up my order but my order never came. This is really frustrating. I think this company is a BIG JOKE !

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doinks143
, QA
Sep 15, 2012 12:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The number is not working... is cut off... Honestly You got a lot of Wonderful Items... I just hope you can do more effort to satisfy the customer... my only concern is the delivery.. pls.. 2 times now i followed up my orders.. I have ordered 2 items at a time.. but now its turning a month for waiting kindly pls. arranged it... so i can do order again.. God bless...
My order number is [protected].
Caribbean Gas Stove - 2 burner CEDB-2010/GRY
CA721HL07SBWANPH-35767
and
Slique Whistling Kettle 3.5L
SL919HL07TCUANPH-36470

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Lazada Philippines
, PH
Aug 07, 2012 6:52 pm EDT

Hello Eii,
Good day and thank you for visiting our website, www.lazada.com.ph. Our company is committed to providing our customers with the best online shopping experience. We are saddened to know about your shopping experience and we would like to apologize for what happened.
Please share with us details on what happened and kindly include your order number. We will notify management about your complaint. Please let us know if you have other questions or concerns by sending us an email at customer@lazada.com.ph.
Thank you.
Very truly yours,
Thomas
Social Media - Lazada Philippines

ComplaintsBoard
A
11:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lazada Southeast Asia selling something that they dont have

is a scam . dont wast your time . luckily I order COD else I will be in police station now . this idiot company selling sometime that they dont even have stock .

I order http://www.lazada.com.my/Ultimate-Wash-Wax-72079.html this and it say in stock but took them 12 days and they still can not find their stock yet .

you can try COD but dont be cheated by them on your credit card .

Read full review of Lazada Southeast Asia and 18 comments
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Shynith Dacara
, US
Sep 23, 2023 3:50 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My co worker received a parcel that is under my name and paid for it. But i told her that i did not order the package i also checked the store but it was not registered in lazada app . Te courier is lex you help the costumers to resolve the scam issues by this company . . Thank u

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Werner Schreiber
, US
Sep 03, 2023 10:42 pm EDT
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The email you show from lazada dosnt work

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SammyThai
, TH
Sep 14, 2022 8:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Lazada is terrible. I constantly have problems with every aspect of their company. They have very poor customer service that just give template responses and do not actually help or solve problems. It's a struggle to cancel an overdo order and get a refund. There are lots of bugs on their websites and apps.

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James Stenger
, US
Aug 18, 2022 8:18 am EDT

I’ve been waiting for two months to get a refund. You have everything from the first complaint form I sent in. Evidently your claims department is stalling.

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Roy Navigator
, US
Apr 18, 2020 12:53 pm EDT

Been requesting to withdraw my wallety for quite some time now. since all my orders fail. But then they only promise and now my wallet is frozen. what is worst 3k has been deducted on my wallet. I also got lot of spam mail asking for donation . cant unsubscribe the mail.

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kiera youcef
, US
Sep 22, 2019 12:39 am EDT

Ordered an item from seller Taobao Collection for more than a week, and item status is still processing! Lazada customer care is taking too long to investigate the matter!

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Jessa Tiongco
, US
Aug 11, 2019 1:34 pm EDT

Nag order po ako sa lazada worth 514 ..nag bayad ako through debit ng 514..2k yung pera ko sa bank pero 500 nlng natira. 😭Bakiiit?

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Anthony Manait
, US
Jul 23, 2019 4:05 am EDT

I can't contact the courier. I would waiting for my item yesterday.

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intann
, MY
Jun 04, 2019 9:06 pm EDT

babiyana babydoll set kurung ( saiz S/M ), black colour, buy on date 19 May 2019

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intann
, MY
May 29, 2019 2:10 am EDT

do not get any more items bought

ComplaintsBoard
V
4:51 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Lazada Southeast Asia - impossible to unsubscribe from them

My bad experience with them is not even purchasing any products. It's simple as unsubscribing from their email list in which i've done soooooo many times I can't count anymore. I also contacted their customer service probably more than i've clicked 'unsubscribed' but hell, all they say is "sorry this and than. . . We've already solved your issue (Which you...

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ComplaintsBoard
S
5:37 am EDT

Lazada Southeast Asia i've had a very bad experience with www.lazada.com. ph

I've had a very bad experience with www.lazada.com.ph..I purchased 2 CPs from their website on May 30, 2012 using my credit card and until now (June 29, 2012) I don't have those items yet. I've been calling their customer service using my mobile phone, but they could not give me a concrete explanation about what has happened. I've talked to different agents and they also kept on promising to call me back and promised to give me the tracking number. It's almost one month now and I don't have any news about my order--[protected]. It's really frustrating. How could they be so irresponsible. This is my first time to purchase from this company and they really gave me a very bad impression. I will no longer buy from this site again.

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Doobido
, US
Apr 18, 2019 10:36 am EDT

I have had a similar experience with Lazada. On April 1, I ordered an air purifier through them and as of today (April 18), I have not received it. I personally know of 3 people who have ordered after I did AND HAVE ALREADY RECEIVED their purifiers. Lazada does nothing but give me the runaround about this order. I too received an email similar to above about their service.

It has been over a week now since I have heard anything from them. The store I ordered the item from will not respond. Thankfully the order was placed cash on delivery. This is my first and last order from Lazada.

BEWARE of their lousy service, their lack of integrity and lousy business practices!

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Rupert M
, PH
Oct 03, 2018 7:26 pm EDT

Lazada is not comprable with amazon and other reputable online stores in short do not order expensive item even if using a credit card. Credit card companies in the philippines are poor so disputes are difficult . Order cheap items only and via Cod. test it and let them wait keep expectations low and cya i shoul be usable

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arnaldo de jesus
, PH
Jul 26, 2013 12:59 am EDT

Auto shut off

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bigwas
, EG
Dec 06, 2014 9:42 pm EST
Verified customer This comment was posted by a verified customer. Learn more

lazada philippines and its courier 2go is the worst companies i experienced, please dont patronize their goods and services as they are irresponsible companies. They are just scammers.

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Jaime Mendoza
, PH
Sep 25, 2014 6:03 pm EDT

Hi'Mr, Mrs, Magandang umaga po nais ko po sa nang ipag-paalam sainyo na ang nakuha kung item po sa inyo ay may Deffective po na may invoice No309742366159/Package No309742366-8332/Order No309742366/Mangyari po mula po ng Ediliver po ang Item na Ito ay Kahapon po Lamang ito Ginamit ang Kanyang Vol.po ay hindi po nagana at ang Input po ng USB ay mahirap po i plug tanong ko lang po ba maari pa po bang Mapalitan ang Item na Order ko po yaan po lamang at nag papasalamat jaimemendozajr68@gmail.com

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jongacut
, PH
Aug 01, 2014 1:26 am EDT

I have my order from your company Samsung Galaxy Mega 5.8" I9152 (Black), order # [protected] and tracking # L0211132J, when I track it at 2GO website it says: "Undelivered. - Reason: return to sender". My order was on July 26 and until now i didn't received any status about my order in my e-mail or sms.

What happened? I did not received any confirmation from 2GO company. And now it says Undelivered? Returned to sender? I thought it was a door to door delivery services.

Lazada, you should cooperate with your partnership shipping companies in delivering the goods/orders for the satisfaction of your clients. If this will not be action, I will not buy from your company anymore.
Very very disappointing.

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Dr. Les
, DE
Apr 14, 2013 4:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I belong to online shopper because I do not have time to do ‘normal shopping’ (I am so busy with my work). I am credit card holder for more than 30years & use it internationally. My favourite online shops are amazon all over the world, ebay international and many others. I am ordering about 80.000 to 120000 in pesos monthly, sometimes less, sometimes more. I never had such bad experiences with any online companies AROUND THE WORLD as with lazada Philippine! I can publish the facts from supports which is shocking. IF YOU ARE HAPPY WITH LAZADA, THEN IS COMPARABLE WITH WINNING LOTERY! LAZADA IS FOR ME BAD, totally different level compared with amazon . I would not recommend anyone to buy anything from lazada, only get headache and high blood. The support and service departments are mostly incompetent. If you order not expensive items, it might be ok!

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Irene Perper
, PH
Mar 12, 2013 1:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I just want to air my disappointment with lazada.com.ph. Only this 3rd week of February, I purchased chictees dress large size.worth 999.00 php. they said if its your second order, shipping charge is free. But to my dismay I paid additional charge of 99.00 though that was my 3rd purchase already so all in all I paid 1098.00. Worst thing is, when I checked the item it was a wrong size, instead of large they gave me XL. I called up the customer service and asked for a refund they told me to send back the item to them but they will give back the shipping fee in which I paid 115.00 for sending it back. You know the reason why i chose online shopping is I dont have time to go to the malls, but i was forced to deal with this because I want them to give my money back. It was only last march 8 when I received confirmation that I can claim my refund amounting to 1, 000. Isn't it too disappointing and too unfair on my part. For its not my fault, I spent 1213.00, but only 1, 000 php was given back to me. But I promised and even told my friends about my experience and never to purchase from lazada anymore. I dare lazada for this comment, now tell me isnt it too unfair for your customer like me?

This is irene, and I can stand to what i've posted here

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hazardpick
, PH
Feb 15, 2013 5:08 pm EST

Hmmm... I was actually planning to purchase an item from Lazada. I'm so fussy about bad customer service and I couldn't be more thankful enough to have found this page.. :|

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LAZADA BULL CRAP
, PH
Dec 07, 2012 4:05 am EST

Had the same experience... DO NOT BUY FROM LAZADA... might as well buy from the mall.. at least you will get the merchandise as soon as paid.

LAZADA SUCKS!

ComplaintsBoard
M
10:26 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Lazada Southeast Asia has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Lazada Southeast Asia - deceitful processes of purchase

I saw a nikon d90 body at lazada.com.ph while browsing the web. For a month now, I was really planning to upgrade my entry level dslr to something more challenging and compensating camera body. Since I already have few lenses and arsenals for this hobby, I scouted for a brand new d90 body at the lowest price possible hence the find at www.lazada.com.ph So...

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Lazada Southeast Asia contacts

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+63 2795 8900

Website

www.lazada.com

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