Complaint Rating:

Company information:
Lawn Doctor
142 State Route 34
Holm, Nevada
United States
lawndoctor.com

I made the mistake of hiring Lawn Doctor to treat my lawn. After Lawn Doctor got my money, the company stopped treating my lawn. I would advise people to avoid hiring Lawn Doctor and not waste their money. In February 2007 I hired Lawn Doctor (in Montgomery, Alabama) to treat my lawn. I paid in advance with my credit card for the entire year. Lawn Doctor agreed to come every two months to treat my lawn--and more often if necessary--such as if the weeds didn't die or diminish. After Lawn Doctor received my payment, they stopped treating my lawn. The company missed both the April and June treatments. When I called in August to say that my lawn had not been treated in 6 months and that the company had broken its agreement, Lawn Doctor started treating my lawn again but declined to refund the money for the April and June treatments they missed. Meanwhile, the weeds on my lawn have greatly increased and have taken over my lawn, and Lawn Doctor seems unwilling to make an effort to reduce the weeds on my property. My lawn is an embarrassment because of Lawn Doctor. I paid in advance this year (2008), paying $648 to Lawn Doctor. I have the credit card receipt. I agreed to try Lawn Doctor for another year because when I called the company, the person I spoke to promised and guaranteed that he would make sure that the amount of weeds would be greatly reduced this year and they would make up for the previous year, and that he would make sure that the Dallis grass weeds would be spot sprayed. Lawn Doctor failed to keep its promise. He said that Lawn Doctor would return again and again (in addition to the treatments every other month). That never happened. He said that Dallis grass had to be sprayed and then resprayed two weeks later, but Lawn Doctor didn't come back and spray the weeds in the way he had promised. Although I was promised that Lawn Doctor would keep treating the weeds until the weeds were gone, the company failed to keep its promise, and it seems to have stopped treating my lawn. The weeds on my lawn are completely out of control and have taken over the lawn, and Lawn Doctor has made little or no effort to fix the situation. Although I paid for the entire lawn to be treated, the person who comes from Lawn Doctor did not treat the whole lawn; when I watched him, I noticed that he only treated part of it. Lawn Doctor has also not honored their satisfaction guarantee. After watching my lawn get worse and worse--and the indifference from Lawn Doctor--I canceled my service in June by mailing a letter to Lawn Doctor, asking for a refund for the second half of 2008 (for which I prepaid). Lawn Doctor never responded. I called, but again Lawn Doctor never responded. I wrote to the corporate office, but I still didn't receive a refund. I want a refund for the two missed treatments (April and June 2007) and a refund for the second half of this year--July-December 2008, a total of $540. I am not asking for a refund for work that Lawn Doctor has done (even though it has been poor and ineffective), only for the work that Lawn Doctor never did. Lawn Doctor is one of the biggest lawn treatment companies in the country, so it's a shame when its work and its customer service are so disappointing. I have been very disappointed in Lawn Doctor.