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Late fees on Cd movie returned on time
Complaint Rating: 
Company information:
Hollywood Video
690 S Cooper Rd
Gilbert, Arizona
United States
Phone: 480 813 0822
We went to rent a movie from Hollywood Video and we had late charges of 17.oo dollars. We had not rented a movie since June and we do not have the movie we returned it. Some one else rented the movie and they did not give us credit for returning the movie and put late charges on our account. The girl working took half of the charges off but thats not the point I was charged for something that I did not do. She indicated that it happened a lot at that store. What I think is friends rent the movies and char it to someone account.
This is the same thing that Blockbuster did to us a few years ago and the customer has no recourse except to stand and watch them check back in the movies you return. Wasting our time . Mary Techau
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