Complaint Rating:

Company information:
ROBERT PATELLI
New York
United States
CLUBCOTE@AOL.COM

I MADE A PURCHASE THROUGH A SUMMIT CATALOG WITH A ONE YEAR NO INTEREST PROMOTION. I WAS MAKING PAYMENTS EVERY MONTH FOR MORE THAN THE REQUIRED AMT., HOWEVER I STARTED TO NOTICE LATE FEES. I CALLED TO INQUIRE AND AFTER HOLDING AN HOUR OR MORE I SPOKE TO A SUPERVISIOR WHO WAS RUDE AND CONDESCENDING. I EXPLAINED THAT THESE LATE FEES WERE UNFAIR BECAUSE I HAVE A YEAR TO PAY WITH NO INTEREST AND I HAD NEVER HAD THIS PROBLEM WITH SIMILAR PROMOTIONS. I ALSO EXPLAINED THAT THE BILLING CYCLE DID NOT COINCIDE WITH MY PAY CYCLE. ALL TO NO AVAIL. I HAVE SINCE PAID THE BILL IN FULL LESS 3 LATE PAYMENT FEES WHICH I FEEL ARE UNJUST. NOW GEMB IS BILLING ME FOR THE LATE FEES &INT.