Complaint Rating:

Company information:
Chase
Delaware
United States
chase.com

I made purchases on May 17 for 543 dollars at toyrus. I opened this account because they would give me 10% off, plus 0 percent interest and no payment for 6 months. I mailed a check for 543 dollars on July 1st. They are saying that they recieved it on 4th of July, dont know how and since payments were due on July 2nd, they charged me a late fee of 39 dollars on July 3rd. I assumed my account was paid in full. I got a statement today, 08/12 saying that I am late again so they charged me a late fee. Late fee and interest on their Late fee. When I called them, and asked about te promotion, they said that only purchases over 199 qualifies. Well, mine was for 543 dollars but they say that toyrus charged 2 seperate times, one for 399 and one for 145. I don't know why they did this but I had no idea or info about it. Anyhow, they refuse to waive the late fees and they talk to you in a disrespectful manner. I spoke with a lady named Crystal. Extremly rude. It took her 30 min to agree to transfer me to the supervisor. All she would say is that I am your account manager and I am handling this. Finally another lady got on the phone, same attitude. Probably was not even the manager. They refused to give me any info about any dept or agency where I can file a complaint. You can complain at helpwithmybank.gov. I am closing my account and paying the late fees. This is why the banking industry is in trouble. Its best to do business with small banks in your hometown.