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Lasership thinks its the post office and can leave your package in your mailbox i found my lastest package left in my mailbox, there either cant deliver at all or there just leave it in your mailbox. Amazon needs to stop using lasership.
I "received" a package this morning from this company. They threw it on my porch from the truck and kept going! I heard the bang and tried to catch them when they turned around on the street, but they ignored me. The package contain items in glass bottles but they didn't break, thankfully. I won't order from Amazon again if this is the only shipping option. Not the first time they just drop and package and go.
I posted a complaint last week about Lasership. I had a lot of problems with them and cancelled shipment of 2 orders I had placed with Amazon because of Lasership. I then emailed Lasership about what happened and I received emails from 2 different people at that company promising to look into it. Eventually, I received emails and phone calls from the Region Manager of that company who saw to it that I got the product I had wanted and personally delivered it to me. He further told me to contact him directly if I had any future problems.
I received an email from Amazon that I was guaranteed delivery of my order by 8 p.m. today from Lasership. The status online showed a departure scan at Lasership's facility at 7:30 a.m. today. That facility is less than 1/2 hour from me, . When I hadn't received it by 5:50 p.m., I called Amazon. Their agent called Lasership and was told they had until 8 p.m. I called Amazon again at 8:15 p.m. because I did not have my item. Another agent called Lasership. He was told that they had been given an extension until 9:30 p.m. I waited until 9:50 p.m. and checked the status. Lasership indicated they attempted delivery at 9:42 p.m. That was an outright lie. I was sitting right here in the next room from the door and nobody knocked. I have reported all of this to Amazon and told them I never wanted anything shipped through Lasership again.
http://nymag.com/selectall/2017/09/lasership-amazons-shipping-partner-is-a-problem.html
LaserShip, Amazon's New Shipping Partner, Might Be the Most Hated Company on the Internet
By
Dan Nosowitz
There are certain industries that inspire outsize amounts of rage when they screw up. Airlines are one. TV providers are another. But angry comment for angry comment, there may be no more rage-inducing business than package delivery. If you want to garner widespread customer fury, just deliver a package late or damaged and wait for the storm to roll in. LaserShip -- an Uber-like service that delivers packages for Amazon, Walmart, and Sephora, among others -- might just be the most hated company on the internet. Some comments, helpfully gathered by the criticism website laser[censored].com:
LaserShip -- and the ocean of dissatisfied customers it leaves in its wake -- is an inevitable result of stratospheric growth. Reliable shipping companies like FedEx, UPS, and the USPS aren't able to deliver all of the same-day, next-day, and two-day packages that Amazon's Prime customers are paying for, and the infrastructure just isn't there to do it as cheaply and efficiently as Amazon needs. That's led to parasitic companies popping up to take advantage of Amazon's need for cheap, fast package delivery. The poster child might just be LaserShip.
Amazon uses a variety of ways to get people their packages. Because its volume is so huge, an algorithm automatically chooses the best available option between the USPS, UPS, FedEx, Amazon's own Flex delivery service, and any of several companies Amazon calls DSPs, or delivery-service providers. Customers can't select which shipping service they'd prefer; there's too high a chance that one of those companies is maxed out on how many deliveries it's making, or that the cost for Amazon would be too high. A same-day delivery done by FedEx could cost Amazon $50, according to Kevin Porter, who has worked for LaserShip, FedEx, and UPS as a courier. So Amazon sources cheaper options. One of those is LaserShip.
Twitter and many message boards, including posts on Amazon's own forums, are full of complaints about LaserShip. Packages aren't delivered. Packages are delivered late -- this is more troubling given that Amazon often claims a strict delivery window of the same day, the next day, or in two days -- or are left outside. Packages are marked as delivered and not delivered. Packages are delivered to the wrong address. Packages are often just completely lost. (The message for that one is, "LaserShip is unable to confirm control of your package at this time.") Sometimes, an error will show up on the tracking page: "Parcel damaged and will be discarded." Customers who attempt to contact LaserShip report being totally unable to solve their problems; they are better off contacting Amazon or whichever company they originally purchased their item from.
AND
Tom Mara of LaserShip cultivates an innocent persona. It's as if he is playing a character in a play, with very thoughtful displays of his personality. He completely puts on the innocent or especially sweet act, which is easy to believe. You shouldn't take your first impression of him or any of them at face value. If you don't know a person well, they can mislead you into thinking they are innocent or sweet. The only real way to know a sociopath's true personality is by getting to know them well. But if you listen to your intuition, you may get the feeling that their persona is just too simple to be real. Non-sociopaths are genuine people and not a perfect picture of a simplified personality.
WARNING: PLEASE BEWARE OF Predatory, philandering, sick men there, including but not limited to, effeminate Tom Mara who feign victim when they're exposed, outed or confronted.
I would just like to warn anyone looking for a position with this Company. Most of the people there are unskilled labor just trying to make ends meet. It's very diverse, which is a good thing, but then you realize, people are stuck there, with little to no education. LaserShip counts on this ignorance or lack of the ability to see that anyone has the ability to go somewhere where they can prosper and thrive.
I would say this isn't a company for anyone with any integrity. It's especially not fit for females. Predators to the Nth degree. All in management, sales especially.
Remember Uber, in the news recently? You NOW have an idea of what LaserShip is like. A bunch of dim-witted, philandering, Neanderthals who haven't realized that growing up and not cheating on your wives is not that bad. Beware of all of them, who pretend that they're family men and the ones who, especially project that they're so virtuous -- that projection is the red flag. They really wear who they are on the sleeves, so just watch and listen, but only if you have to work there; otherwise please stay away.
I have never received a package shipped via Lasership. Always lost or damaged. At least once, the replacement shipment for a damaged or lost item was ALSO shipped via lasership.
My driveway is 1/4 mile, and they leave packages at the main road, and I don't even get notification that they delivered. I have found large cardboard box shipments left out in the rain hours later, only to find ruined electronics inside. I have also found boxes forced into my mailbox because they were too large to fit.
When this started, I began threatening to cancel my Prime membership (Lasership 5 day damaged delivery counts as guaranteed 2 day, apparently, and occasionally next day, or local courier!)
I am "expecting" a package from them tomorrow... I wonder if I'll ever see it!
amen...agree that Lasership is the most incompetent and unprofessional shipping company I have ever encountered.
Lasership delivered my Amazon order to another address not mine..had to have a replacement order shipped..was not aware until I tracked the order only to find it had been delivered to the other address two days earlier
I've order a number of things through Amazon and they have shipped by way of Lasership and found my packages either lost in transit or opened when arrived. I was told it was damaged during shipping. I pointed out to the deliveryman that the box was cut open not smashed as if someone wanted to see what was inside. I don't like that I can't get tracking info from Lasership site to see where a package is. Lasership's site only shows that it was shipped. I rather just pay extra to ship my items with UPS or USPS.