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LaserShip Customer Service Phone, Email, Contacts

LaserShip
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www.lasership.com
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1.1 231 Reviews

LaserShip Complaints Summary

1 Resolved
219 Unresolved
Our verdict: Engaging with LaserShip at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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LaserShip reviews & complaints 231

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Newest LaserShip reviews & complaints

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10:16 pm EST
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LaserShip walmart.com order

I have contacted Walmart's customer service twice, because according to Lasership, they delivered my box to my apartment (which they did not). I do not understand why any reputable company would use Lasership. I am reading bad review after bad review. Walmart is sending replacement items once more (3rd time) and according to the customer service representative at Walmart, they do not know who will deliver the package. This doesn't make any sense.

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, US
Aug 25, 2021 9:12 pm EDT

This is my third unacceptable transaction with Lasership. The latest is from a Walmart order using them and the other 2 were from other vendors and the items were either "lost" or "undeliverable".
This one takes the cake though. The first "delivery could not be completed- Unable to leave package". At the exact moment the "attempt" was made I was sitting not 10 feet from the front door on a sunny afternoon in a well-marked residence in a very regular neighborhood where I get deliveries 3-4 times per week. No one came.
I complained via chat with Lasership and via chat and phone with Walmart and was able to order a replacement immediately for the fairly pricey tablet I was supposed to get and was told if I did get the original order I didn't need to return it and could do whatever I wanted with it. In that sense I was supported by Walmart thank God.
To my surprise I happened to check to see if the tablet might still be delivered. Likely due to my fairly aggressive complaint they actually delivered the package the next morning. There it was. A nice Walmart box sealed, undamaged right on the front landing labeled properly and listed at 6.7lbs.
It seemed a little light when I picked it up, though, and when I opened it I found bubble wrap, no packing slip, and a party size bag of Lay's wavy potato chips! If I wasn't so incredibly insulted I would have laughed harder.
I double and triple checked with Walmart about the replacement order to NOT be shipped with Lasership and the CS woman was very helpful at communicating with the warehouse and local Walmart where the final delivery would come from. She escalated the inquiry to the compliance auditing dept and read back her entry.
My intent was to let them know number one they are being ripped off and second I said I will not shop from their website unless they no longer use this horrible shipping company at all. We'll see if they are serious about not losing more and more customers. Laughing about the chips was fun in a twisted way and I complained they could at least have been "baked not fried". Amazon sometimes uses them too if they get overwhelmed and the same thing happens. Big companies like these should suck it up and find better alternatives and spend a little extra to not risk losing customers, product, and good will.

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3:41 pm EST

LaserShip package from zara.com

I ordered a package containing suits and shirt from Zara.com which was about to deliver on 29 december. Lasership telling me that they deliver the package and signed it by someone named as "Lad" whereas I don't know that guy and my name is Akib Jabed. Besides, they could have leave the package on the leasing office of my house but they didn't. My other roommates are out of states. When I call them, they tell me to contact seller and the seller tells me to contact them.Its a horrible situation.

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10:01 pm EST
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LaserShip shipping

Was in my leasing office today...Lasership delivery lady comes tearing in, yelling "where are they"...all leasing agents we're helping other people. She said she was dropping off a package for a resident, they asked her to wait so they could confirm said resident really WAS a resident. She got huffy, rude, said she couldn't wait, and threw the package on the table on her way out.
Highly unimpressed with their delivery also. I've never had a package shipped with Lasership delivered on time or even match with what the tracking delivery time said. Once the tracking said it was delivered at 7pm...but it was only 4:30pm when I checked.

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8:32 pm EST

LaserShip package not delivered

I ordered some items from Amazon for same day shipping. Was home all day and got a notification that my package was delivered. No one buzzed or rang my apartment. Nothing. I walk downstairs and there's no package. It said it was left in the front door but nothing. This is the second time in a row, in a month span, that my package was "delivered" by Lasership and I received nothing. I despise Lasership and have called them and complained and all they tell me is that they'll start an investigation. Never hear back from them.

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9:45 pm EST

LaserShip delivery service bad

This is the third time I had a problem with my package. 1st time they I rece, ived email from amazon stating my item was delivered. After an hour it was left at the wrong door. Then they left it again in front of the wrong door, This time I saw it. Tonight my package is missing they said it was delivered and signed for. No package. You need to find better delivery people because this is really ridiculous.

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12:47 pm EDT
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LaserShip damaged delivery and property

Package not only damaged, contents ruined...paint leakage all over porch, walkway, driveway, front door and more. Called twice, emailed, got a response and emailed again wanting to speak to the claims dept...I have been completely blown off. Terrible service all the way around!
LaserShips response:
"Thank you for bringing this to our attention. We have notified the delivery facility of the damaged package you received. We will address this delivery issue and will take steps to make sure this does not occur in the future. We do apologize for the inconvenience that we have caused you. Please let us know if there is anything further with which we can assist."
Still waiting...

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12:23 pm EDT
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LaserShip lost package

I was supposed to attend a halloween party this past Saturday (oct.28).The package was supposed to be delivered on Oct 23.
I was home all day and didn't receive a knock or package. I was told by the seller to wait an extra day, still no package. I put in a complaint for lost package Wednesday morning and was told to wait 48 hours, which put my function at the next day. I received no call so I called lasership.
They told me that the investigation was complete and I needed to contact the seller. I asked how it was complete and I heard nothing back, I was told the driver retraced his steps amd said it was delivered to me and to call for a refund. I explained that I took off work that dayto make sure there was no issue so I know the driver is lying. Again told to get a refund, asked if I could talk to a manager because that isn't acceptable.
Three different occasions I gave my number and said I will get a call back.
Never received a call, so I called again today and after talking to one rude employee I was able to get someone that wasn't rude at all, but told the same thing.So I gave up, but had to write my experience

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4:32 am EDT

LaserShip unreliable. They don't deliver on time

What a horrible delivery service. I wish Amazon had chosen another way of shipping, not these [censored]s. I used to read many bad reviews about this service and wasn't happy finding out they were going to ship through them. Oh well. I chose an expedited shipping on the same day. But as you guessed, they didn't deliver it. Moreover, they marked my package as a delivered one. I contacted them and asked what the hell was happening, they apologized and scheduled the delivery. And only THEN i GOT MY ITEMS.
But the whole process took them one week instead of one day.
You decide whether to use them or not. I will definitely not.

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9:02 am EDT
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LaserShip didn't receive my package.

my name is Tony Bobet i resided at 1710 Seward Avenue, Bronx, New York City, 10473. telephone# [protected], the complaint to LaserShip 1912 Woodford Road, Vienna, Va [protected], telephone, [protected]. i am filing this complaint i didn't received my packages yesterday from Walmart Store # 5293, located, 77 Green Acres Road, Valley Stream, New York 11581, telephone# [protected], i order Nostalgia Electric Hot Popper, model#SPPS 500 series, Asscorted Colors, Red. for $21.76. i order on September 8, 2017, and suppose to received yesterday, on September 8, 2017. This morning on September 14, 2017, i filed an Pissed Consumer Review, confirmation numbers, # 1100589 and # 1100595. i want everyone what kind of service i getting

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1:56 pm EDT
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LaserShip lasership does not deliver

Lasership was supposed to deliver my 2-day delivery package from Walmart.com. The order was placed on Tuesday, Sept 5, 2017 before 12pm-with a delivery date from Lasership of Thursday Sept 7th. The delivery date then changed to Friday (no explanation)-on Friday, Sept 8th, Lasership entered a false claim of an "exception" that they couldn't deliver to my address. Mind you, FedEx and USPS were able to successfully deliver packages-I was home on Friday, there was no delivery attempt. The "exception" is that Lasership cannot deliver their packages. I called Walmart Friday evening to discuss the issue-Lasership stated via email tracking update that they'd deliver on Saturday, Sept 9th. It is Saturday and now Lasership is stating it will deliver on Monday, Sept 11th. A 2-day delivery has now turned into a 5-day delivery! Walmart guarantees 2-day delivery-this is why we shop on that site, we need our items in a timely fashion. This is the second time I've had this issue and have contacted Walmart to discontinue shipping via Lasership since they CANNOT deliver the promised 2-day delivery Walmart guarantees. Lasership has a lot of complaints and nothing seems to be changing. I've told Walmart if they continue to use Lasership, I will cancel my orders and have since informed other Walmart customers of Laserships failures (many have the same experiences). Walmart has sent the complaints to their supervisors regarding the need to suspend their relationship with Lasership. Only use FedEx or UPS. The leadership facility that delivers to me is located in Ridgewood, NY; I'm in Brooklyn-nothing was preventing that timely delivery except the incompetence of Lasership!

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Eddie B7268
, US
Sep 10, 2019 4:13 pm EDT

Order via Woot and paid via Amazon prime so far so good received e-mail package would be delivered on Monday Sept 9, 2019 was home all day and waited they have my phone number and should have arrangements to have the gate code as UPS Fedex etc have or call me for gate code, driver claimed at 8:23 pm he couldn't get in and just left, Tuesday September 10 package out for delivery at 7:00 am received phone call at 2:30 pm that driver needs gate code
okay gave it to dispatcher to pass on to driver wait until 3:30 pm called and told driver is 15 miles away and couldn't get in via gate and told package will be delivered tomorrow [censored] called back to 800 number and now am waiting for driver to return sometime this evening seems like a simple delivery what kind of [censored]s work for Laser Ship anyway

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Cristina Aravena
, US
Dec 06, 2017 7:57 pm EST

I’ve ordered through Walmart.com also. Lasership delivered my first package just fine. I ordered my daughter a new coat for Christmas. Was suppose to be here yesterday according to my email from Walmart. Lasership tracking said the 3rd was delivery schedule. I checked today and left an email yesterday to them and now they lost my package and it’s an exception. So angry they would do this.

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10:14 pm EDT

LaserShip general manager

One of your general managers Troy Hanford sent me bigoted facebook messages and I do not know him. I respectfully ask that you display zero tolerance for bigotry and remove him from his position. We are prepared to pursue this to the fullest extent that the law will allow if he is allowed to remain employed. If you need evidence of the Bigoted messages I can provide them. Will check back on Sept 1st.

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1:01 pm EDT
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LaserShip packages

Hello, I have had it with Lasership service, if you can call it a service, I have had two very bad experiences with them in the past two months, the first experience was last month, instead of ringing wall panel for apartment's, which clearly says it on the package, the driver just took it back, and in the process my package was damaged, and I had to reorder Item's all over again. The second experience was 8/07/2017, I track all my packages on line and when I noticed my package was delivered I check and found it was not there, come to find out the driver had scan my package even though it was not delivered, I was running all over the building thinking someone had stolen my package, It has been a nightmare with them, and I don't won't to deal with them anymore.

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Update by billboy
Aug 08, 2017 1:03 pm EDT

Lasership sucks!

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7:51 pm EDT

LaserShip delivery

Horrible lazy lieing workers. They claim they attempted to deliver my package two days in a row i was suppose to go out of town canceled it because package was being redeliver after truck had broken down but claimed they attempted a delivery. Custoer service contacted the driver and said the truck acctually broke down and it will be deliver by 10 am before i left town next day. Waited never showed cancelled my trip said it would be delivered by 9pm checked status by 8:30 attempted delivery bull [censor] i was out side with my neighbor at 8:25-8:35 no one attempted to come... This is a sa excuse for a company.

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11:13 am EDT

LaserShip delivery negligence

According to their website, the delivery was made on Saturday 15th at 12:00, all my family members were home at that time and I never received a call nor did anyone ring the doorbell to inform me of a package delivery. When I contacted them about the issue, they did not confirm the delivery, instead they told me not to worry and to wait two business days for a delivery. I never received my package. I have contacted LaserShip earlier regarding the matter and was informed that there will be an investigation and a reply in 2-4 days, but never heard anything from them after that.

Today is the 27th of April, and neither Zara (the company from which I ordered), nor LaserShip have resolved the issue.

My package has items worth over 360 us dollars. This isn’t a price easy to dismiss or overlook. They never replied after stating that you will conduct an investigation, and they never delivered my package.

I will be sure to check the surveillance cameras outside of my building to see if your delivery was ever made, and if made, whether it was made in the appropriate matter.

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5:49 am EDT

LaserShip lasership delivery service

I have ordered some items from Walmart and they sent my package using LaserShip delivery service. I was surprised that they did not use FedEx or something like that.
I never heard anything about LaserShip so I went online to see what people said and to be honest I wasn't happy when I saw tons of negative feedback.
Several weeks passed and nothing arrived, I tried to reach LaserShip but the ignored me. They also ignored Walmart.
Walmart then shipped a replacement with another delivery service and items arrived. But package which was sent with LaserShip was lost.

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3:43 am EST

LaserShip poor shipping service

What a terrible service this Lasership is! No matter what you do - just don't use this shipping company, they are highly unprofessional and unreliable. I used them only once and had the worst experience ever, my order was lost and these people were absolutely useless. In the end I did received my order, but it took them over a month just to find it. When I asked them what really happened they just said that was an accident and promised that won't happen again. I will never use their service again!

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10:56 am EST
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LaserShip delivery negligence

They delivered an expensive package to my apt complex with a sign saying "packages go to office apt 110" and say they left it at front door where at least a hundred people go in and out every day and no one wants to claim responsibility for me never receiving my items I paid for in good faith that would be delivered to me. They should not allow ### drivers like that to even have a job or not have a delivery service at all

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8:18 am EST
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LaserShip amazon delivery

Lasership is the worst delivery service ever.
Two packages delivered by Lasership have been left on the sidewalk instead of opening my gate and leaving it on my porch in front of my front door. I was lucky enough to see them as I was walking to my car parked on the street. I complained to Amazon who said they would advise the carrier.
Last package shows delivered but I never received it. Pretty sure they left it on the very public busy sidewalk again on the floor near my mailbox and it was stolen by a passerby.
Amazon seriously needs to find a new delivery service as they will continue to lose money for all the lost/stolen packages.

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6:39 am EDT

LaserShip delivery from amazon

LaserShip stated that they tried to deliver my package from Amazon at 8:36 p.m. on September 16th 2016. That is an untrue statement. I was here the whole evening. My puppy would have barked like crazy if anyone had come up the driveway. I think that a company that makes false statements that it delivers on-time or tries to deliver should not be working with Amazon. I have had no problem with all of my other merchandise from Amazon over the years. This company is unable to produce great customer service that is usually associated with Amazon. I will be returning my package when it does finally arrive due to poor customer service from LaserShip.

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3:46 am EDT

LaserShip worst delivery service!!

I ordered some stuff and the company I have ordered from uses LaserShip service. My order was not delivered and I have no idea what happened to it! When I contacted LaserShip regarding my order they claimed that they delivered my package a long time ago! The shop I ordered from said that they did not get any notifications from LaserShip and they are frustrated as well. Always ask what delivery service does the shop use and if you hear LaserShip then run away as fast as you can!

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LaserShip Customer Reviews Overview

LaserShip is a popular courier service that operates in the United States. The company has received a lot of positive reviews from customers who have used their services. One of the most notable positive points of LaserShip is their fast and reliable delivery service. Customers have reported that their packages are delivered on time and in good condition.

Another positive point of LaserShip is their excellent customer service. Customers have praised the company for their friendly and helpful customer service representatives who are always willing to assist with any issues or concerns.

LaserShip also offers competitive pricing, which is another reason why customers are satisfied with their services. The company offers affordable rates for their delivery services, making it an attractive option for businesses and individuals who need to send packages regularly.

Overall, LaserShip is a highly recommended courier service that offers fast and reliable delivery, excellent customer service, and competitive pricing. If you are looking for a reliable courier service, LaserShip is definitely worth considering.

LaserShip In-depth Review

Delivery Services:

Timeliness and Efficiency of Deliveries: LaserShip consistently delivers packages in a timely manner, ensuring that customers receive their items promptly. Their efficient delivery process ensures that packages arrive on schedule.

Range of Delivery Options: LaserShip offers a wide range of delivery options to cater to different needs. Whether you require same-day delivery or next-day delivery, they have you covered.

Coverage Area and Availability: LaserShip has an extensive coverage area, ensuring that they can deliver packages to various locations. Their services are widely available, making it convenient for customers to use their delivery services.

Customer Service:

Responsiveness and Communication: LaserShip's customer service team is highly responsive and communicates effectively with customers. They promptly address any concerns or inquiries, ensuring a smooth customer experience.

Professionalism and Friendliness of Staff: The staff at LaserShip is professional and friendly, providing excellent customer service. They go above and beyond to assist customers and ensure their satisfaction.

Handling of Customer Inquiries and Complaints: LaserShip handles customer inquiries and complaints efficiently and effectively. They take customer feedback seriously and strive to resolve any issues promptly.

Pricing and Value:

Competitive Pricing Compared to Other Delivery Services: LaserShip offers competitive pricing compared to other delivery services in the market. Customers can enjoy affordable rates without compromising on quality.

Transparency of Pricing Structure: LaserShip maintains transparency in their pricing structure, ensuring that customers are aware of the costs involved. There are no hidden fees or surprises.

Additional Fees or Surcharges: LaserShip does not impose unnecessary additional fees or surcharges. Their pricing is straightforward, providing customers with value for their money.

Tracking and Notifications:

Accuracy and Reliability of Tracking Information: LaserShip provides accurate and reliable tracking information, allowing customers to stay updated on the status of their packages. They ensure that tracking information is up-to-date and accessible.

Real-time Updates and Notifications: LaserShip offers real-time updates and notifications to keep customers informed about their package's progress. Customers receive timely notifications, ensuring a seamless delivery experience.

User-Friendly Tracking Interface: LaserShip's tracking interface is user-friendly and easy to navigate. Customers can easily track their packages and access relevant information without any hassle.

Package Handling:

Condition of Packages upon Delivery: LaserShip takes great care in handling packages, ensuring that they arrive in excellent condition. Customers can expect their packages to be delivered safely and without any damage.

Packaging Quality and Protection: LaserShip maintains high packaging quality standards, ensuring that packages are well-protected during transit. They use appropriate packaging materials to safeguard items.

Handling of Fragile or Delicate Items: LaserShip handles fragile or delicate items with utmost care. They understand the importance of proper handling and take necessary precautions to protect such items.

Technology and Innovation:

Integration with E-commerce Platforms: LaserShip seamlessly integrates with various e-commerce platforms, making it convenient for online retailers to utilize their delivery services.

Mobile App Functionality and Features: LaserShip's mobile app offers a range of functionality and features, allowing customers to easily track their packages, schedule deliveries, and manage their shipments on the go.

Use of Advanced Technologies: LaserShip utilizes advanced technologies such as GPS and route optimization to ensure efficient and accurate deliveries. They leverage technology to enhance their delivery process.

Environmental Sustainability:

Efforts towards Eco-friendly Practices: LaserShip is committed to eco-friendly practices and takes steps to minimize their environmental impact. They actively seek ways to reduce their carbon footprint.

Use of Electric or Hybrid Vehicles: LaserShip incorporates electric or hybrid vehicles into their fleet, contributing to a greener and more sustainable delivery service.

Packaging Materials and Recycling Initiatives: LaserShip promotes the use of recyclable packaging materials and implements recycling initiatives to minimize waste. They prioritize sustainability in their packaging practices.

Overall User Experience:

Ease of Website Navigation and Ordering Process: LaserShip's website offers a user-friendly interface, making it easy for customers to navigate and place orders. The ordering process is seamless and hassle-free.

User-Friendly Interface and Design: LaserShip's interface and design are intuitive and user-friendly. Customers can easily access the information they need and navigate through the website effortlessly.

Overall Satisfaction and Likelihood to Recommend: LaserShip consistently delivers a satisfying user experience. Customers are highly likely to recommend their services to others due to their reliability and excellent customer service.

Partnerships and Affiliations:

Collaborations with Retailers or Businesses: LaserShip collaborates with various retailers and businesses, providing them with reliable delivery services. They establish strong partnerships to meet the delivery needs of their partners.

Partnerships with Local or National Organizations: LaserShip forms partnerships with local and national organizations, contributing to the growth and development of the communities they serve.

Affiliations with Industry Associations or Networks: LaserShip maintains affiliations with industry associations and networks, staying connected with the latest trends and best practices in the delivery industry.

Reviews and Testimonials:

User Reviews and Ratings: LaserShip has received positive user reviews and high ratings for their delivery services. Customers appreciate their reliability and efficient delivery process.

Testimonials from Satisfied Customers: LaserShip has received numerous testimonials from satisfied customers, highlighting their exceptional service and commitment to customer satisfaction.

Feedback from Business Partners or Clients: LaserShip receives positive feedback from their business partners and clients, emphasizing their professionalism and reliability as a delivery service provider.

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Contact LaserShip customer service

Phone numbers

+1 (804) 414-2590 +1 (703) 761-9030 More phone numbers

Website

www.lasership.com

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