Complaint Rating:

I was required to pay the deductible from my insurance company even though I tried to explain that my company would deduct their amount from the first bill it received. I paid $214.00 on 1/16/07. My insurance company then paid the bill in full including the amount I had paid. On 11/4/07 I called the office and spoke with Jenny. She said the check would be processed immediately. After several months I decided to try a different office. On 1/8/08 I spoke with Trisha the supervisor. She said she would fax the info to Christy and a check would be issued.

On 1/10/08 I spoke to Matt in the billing office and he said it would take several weeks for the check to be processed.

On 2/8/08 I again called Trisha and she put me through to Christy Mull. She said she would call the accounting office on 2/11/08 and request a check.

I called 3/6/08 and spoke with Nichole since Christy was on another line. I explained the situation to her and asked to have Christy call me. I called several hours later and Christy was in a meeting. I called again at 3:00P.M. and got a recording, even though the office is supposed to be open until 4:00 P.M. I left a message for Christy to call me. It's after business hours now and no one has returned my call.