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1.6 144 Reviews

Lane Home Furniture Complaints Summary

22 Resolved
122 Unresolved
Our verdict: With Lane Home Furniture's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Lane Home Furniture reviews & complaints 144

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12:29 am EST
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Lane Home Furniture design flawed sofa

In April 2010 I purchased from NFM a Lane Double Reclining Sofa from the Astro Collection. There was to be a one year guarantee on the item. In December 2010 a rod from the seat had torn through the upholstery and was poking my daughter in her leg. This rod had also torn the upholstery on the adjacent seat in the center. I contacted NFM and they sent out a claims team. I was told this rod that had torn through, was secured with a single stitch of thread by Lane. I also asked about the other side cushion with a rod on that side that could break loose at any moment. Ultimately the claims team that came to the house indicated it was a design flaw by the manufacturer, Lane. The only thing NFM could do was to repair the torn upholstery. What about securing all the rods down that are assembled to the sofa using a single stitch? What about the design flaw...why didn't the sales person tell me at NFM that this sofa is seen a lot by the claims department before I bought it. DO NOT BUY THIS SOFA - it is a rip off!

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Customers_are_Stupid
, US
Jan 19, 2011 1:30 am EST

You're probably fat.

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7:02 am EDT

Lane Home Furniture recliners suck

Bought 2 new Lane recliners expecting quaulity and customer service. The whole left arm became detached and called them to have it fixed (under warranty) was told we would have to pay for labor. No problem. They brought it back a week later worse than ever. NO MORE LANE.

Store blamed upholsterer he blamed store Lane will do nothing.

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6:07 pm EDT
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Lane Home Furniture frame fell apart after one year

We paid over $800.00 for our lane recliner a little over a year ago & now the FRAME on the front part of the chair fell apart. It looks pathetic sitting there waiting for repairs. We will have to pay the labor but, not for the parts. We feel so let down as far as the product goes & also we thought at the time since we were purchasing our Lane from a well know furniture store & paying so much for the chair we would have it for many years throughout our retirement. I know where won't purchase another Lanes as the Lane we had prior to this one feel apart also. I think Lane sucks. L.Belcher

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jrachelle
Hampton, US
Sep 01, 2013 8:16 pm EDT
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I too purchased a Lane Recliner less than a year ago. The frame is bad and the entire right side of the chair is coming off. To fix this chair, I would have to take the fabric off the entire side of the chair. Knowing this will probably happen to the other side, I think it only reasonable that I have to remove fabric and repair that side also. This is one of the worst products I've ever bought.

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7:23 pm EDT
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Lane Home Furniture defective furniture

We first bought an Ashley couch and love seat.We paid almost $2000.00 for it.After a few months we called the Ivan Smith store from where we bought it to tell them the color was comming off the leather.The manager said he also had another customer with the same problem and he would let us pick out another set of furniture but it had to be something else and he suggested Lane. So we picked out a Lane leather couch and an oversized chair, both recline. We had it delivered and after 3 months we noticed that the seams and stitching behind the cushons were comming apart and the seam on the arm of the couch was also comming apart.It took months before the manager came down to look at it.He said they would order the material and fix the couch first.After months they came and got the couch.We were without a couch for a month and were sitting on the floor so we started calling around to find the couch.The store got it back but were in no hurry to bring it to us so we went to get it ourseleves.

When we unwrapped it we were shocked at the reapair job, it looked like monkeys had repaired it! It was NOT done right at all and I called the Ivan Smith store to talk to the manager.He would not take our call and never returned it either.Our chair is still not reapaired and is a big pile of junk.They ignore our calls and are rude when we do get to talk to soneone.Our couch is falling apart again and we called the district manager to try to get this resolved.He told me to send him some pictures so we did. He then called me to say that this is a case of customer abuse! If sitting on the furniture is abuse then I guess we are guilty! Why would we pay almost $2000.00 for something and then abuse it or tear it up?We thought we were buying something that would last years not months.

We just wanted a new set or our money back.Our money back being first choice since this is the second set that we got from this store that is junk.
They won't give us another set and they won't give us our money back. We are stuck with junk that is falling apart and we will have to buy more furniture that we can't afford. This is a scam. Don't buy Lane furniture and don't go to Ivan Smith to buy anything! You will lose your money and will have a bunch of junk!

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10:14 am EDT

Lane Home Furniture dangerous to children

In October 2006 we purchased a Lane dual reclining sofa (the ends recline and the center is stationary) from a local dealer.

Within 6 months we had to have repairs done(I plan to visit the dealer for the exact dates). It has been giving us major problems again. Both sides are pulling apart from the sofa and on one side (between the reclining section and center)there is a gap large enough for a small child to become trapped.

We have a two year old grandson who gets his foot caught unless we stuff something in between the sections such as towels.

This morning (3.36.2010)I emailed Lane Furniture telling them I wanted to submit photo's and a complaint. When I got a response several hours later I was told they could not help me and to contact my local "techs". Words can't explain my anger.

I was not given the contact information (address) I had requested.

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Amanitakrisa
Montville, US
Jun 14, 2015 1:52 am EDT

I had a similar thing.My 86 yr old mom, bought a Lane Double recliner, and when she gets up, from a recline postioon.the whole couch tips forward, due to the supports of te couch being too far back on the frame of the couch.I had what I THOUGHT was a nice conversation going w/B., but she kept asking for pictures, and copies of the bill of sales{which I sent} and then MORE pictures, and this and that.I just tonight sent her a farewell letter.NEVER BUY A LANE product again! Ever!

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Lane Home Furniture poor quality

I purchased a Lane Action Sofa 07-22-2008. The springs and cushions

are already failing. This is an expensive sofa and I would think their

furniture should last longer than 1 1/2 years.

I will never buy Lane again. I am very disappointed in the quality of their

furniture. Especially at the price they charge. I will for sure go back to

buying Ashley when our family room is finished and I get my new set.

Can't believe this poor quality is made in the U.S.! Would think the

quality would be better when made in the united States!

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Mike001
Waukesha, US
Jan 06, 2010 11:54 am EST

I purchased a Lane sectional in April of 2008 and within months the fabric started showing signs of wear that you should only see after years of pets or children, of which I have neither. I contact Lane and they told me even with a warranty they wouldn't cover the fabric and I need a repair center to fix it. Never buy a Lane product! I know I never will again!

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rba1400
Niles, US
Sep 24, 2013 4:44 pm EDT

i purchased two lane sofas on aug./2012. in one year we had eight service calls. sheelys contacted lane, to see if they would returned them. they will not. sheelys will also not do anything for us. this furniture is nothing but good old american junk. sheelys sould be ashame to sell this junk.

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Dan T
, US
Aug 22, 2010 2:36 pm EDT

Purchased three pieces of furniture leather, sofa, chair, leather chair faded where head goes never had leather do that and on the sofa the cushions on the back of sofa is all lumpy and bumpy people asked where purchased and how long code for chair 013632680and other 81649 and 81038. I paid a good amount of money for this and am very displeaed. This should last longer than this and leather should never discolor age yes but not discolor where your head goes. Any help in the matter would be appreciated. Thank you for your cooperation in this matter please.

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Sally L.
, US
Apr 30, 2011 10:24 pm EDT

I bought 2 Lane Recliners from Macy's and they began to breakdown after less than 2 years, the material was fine but the padding was horrible, a repair person was sent from Macy's and he told me that the padding was defective, when the report was turned in he stated that in was in manufacturer standards, I was so mad that I turned Macy's into the Department of Consumer Affairs and I also turned the inspection company into them and Lane Furniture. I am appalled as to how these company treat the consumer and will never shop at Macy's again

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Lane Home Furniture beware

I spent around $1400 for 2 matching Lane "Leather" recliners at Hurwitz Mintz in New Orleans. My brother and I are big guys and in case it wasn't obvious enough, I made it clear to the sales person that we needed strong furniture, made for big men. She directed us to the Lane recliner, that was also a rocker and swivel chair. About 4 months later, I had to call for repairs as the seat support and lever mechanism was failing on both. To their credit, Hurwitz sent out a repairman to fix the chairs. Only problem? It happened again, and again, and again. Until finally, the store's warranty ran out after a year. They made one last repair on the last week of the warranty and advise us that the chairs were no longer covered. One month later ... my bother's chair fails again;mine is sagging badly. And a couple of months later -- boom. The seat cracks and falls in. Bottom line is that I have no confidence in Lane furniture and I'll never waste another dollar on anything they make.

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11:38 am EDT
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Lane Home Furniture unbelievably ignorant customer service people

I inherited a 1931 lane cedar chest a few months ago. As it needed some reconditioning, I started searching for parts. I needed: a lock mechanism, some trim weather stripping and hinges.

After scouring the net, a furniture restorer told me to contact Lane directly. BIG MISTAKE.

The customer service people were surly and acted as if I was wasting their time.

I finally got the hinges and trim ordered and had to pay for that. The lock mechanism was free as the old style had caused injuries in the past.

2 weeks late a box easily 2 ft by 4ft by 1 ft arrives. The box was 95% packing material and everything was in their except the lock. NONE of the parts matched the original stuff, even after having the rude customer service person assured me it would match. I asked several times.

Another package arrived FIVE weeks after I called. There was no lock in it, only a new latch.

I called and explained how I have had this thing torn apart and waiting on parts LANE promised would arrive for over 5 weeks. And they didnt even send me thee right parts.

Her response was a sarcastic "and...?" as if she was saying "so what do you want from ME?"

I have Lane tables and chairs, lane recliners and lane end tables. I will NEVER purchase another Lane product ever and I am urging all people I know to do the same. These lazy rude people just lost TONS of money all because of a rude and incompetent customer service department.

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Lane Home Furniture bad service

I purchased a leather recliner from Frontroom Furnishings in Columbus, Ohio after my old chair started to wear out. The old one was a cheapo, lasted me a good 5 years before the cushions literally wore out from under me. So, I figured I'd go all out and buy myself something better for Christmas. I have owned the thing for two/three months and the leather is peeling all over the place. It is not big peels, but little stuff. The guy from the store said "oh its from your shoes wearing it off." To which I replied that I don't wear shoes in my chair, and how does that explain how nearly every seam on both the ottoman and the chair is starting to peel.

This is inexcusable, cheap, shoddy manufacturing. They said they are going to "repair" it. I'll love to see how they do some makeshift fix while they are in my home. I plan to raise some *** if this is not exactly as it should be. Dishing out 800+ for a leather chair means that it better last me a while. My 12 year old leather sofa has taken the beating of a dog and 3 kids and it has NEVER peeled.

Lane Furniture is shoddy and overpriced. I will not be satisfied until the problem is resolved, which is likely an entire replacement. If Lane refuses to do that, both the store I bought from and the company shall never see my business again.

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Lane Home Furniture recliner chair

I bought a really nice Lane recliner chair and ottoman for around $800 some 7 years ago. I thought I got a really sweet deal as others of this style were almost twice as much.

To be honest, I've loved this chair.. nice and comfy and very stylish. However, last night when sitting down I heard a weird sound and while attempting to lean back to investigate under me, the thing went all the way back down to the floor with me in it. I thought maybe something like a spring had broken causing the issue, but what I found was that the entire metal attachment to the chair had simply torn off from my use! Right in the middle of where the piston attaches to the chair. Imagine a square of metal with a rip in the middle.

I don't weigh that much and other than sit in it, haven't done anything wacky in it. In fact I don't really recline in it.. by that I mean it has always been at such and such an angle and rarely changed it.

For the amount of money spent, I am horribly disappointed in this product. The metal that tore as well as how it tore, shows me that it is cheap metal as well as construction and was destined to break. I am so thankful I didn't have anything close behind me as it would have taken that out as well.

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Lane Home Furniture defective material, poor customer service

We picked up our Lane 2pc sectional on 4/8/09. On 8/5/09 I emailed Lane Furniture Customer Service to explain the following fabric defect.

The fabric is coming apart in areas throughout and a hole has developed in one area. The problem is the light brown threads that cross the dark brown threads are separating. This leaves tiny dark spots because the light brown thread is gone. It is in random spots throughout the couch and isn't very noticeable, but the hole is noticeable and if the light brown thread continues to separate there will soon be holes all over the couch. The fabric has also become fairly loose over the cushions which makes the couch look "time worn".

They told me to deal with the store I bought it from because it was less than a year old. I did and a Furniture Pro employee came out, inspected the couch, took pictures and reported back a couple months later that a Lane Rep stated they would replace the defective part. I confirmed that the entire couch would be replaced because it only comes in two pieces. I was told to contact Lee's Furniture where it was purchased so they could let me know when it arrived. I did so.

After a couple more months went by and I heard nothing I emailed again a Lane's Customer Service, Furniture Pro and Lee's Furniture. Lee's checked into it right away and told me they never received the replacement couch, which has been discontinued, and they called a Lane Rep who knew nothing about it. Furniture Pro didn't have the name of the Lane Rep who stated they'd replace the couch. The Lane rep finally stated she was trying to figure which rep Furniture Pro was working with and would get back with me. She never did, but later another Lane rep did call and left me a message.

I returned the call and left a message which she didn't return. I called her again and she stated she didn't know why she called me. I explained the whole thing all over again. She then stated she was put in the middle of this and would have to talk to a rep to see how they would handle this since the couch was discontinued. It's been about a month and I haven't heard anything else from either Lane rep.

It appears that Lane will just give the consumer the run-a-round until they get tired of dealing with it and give up. We looked for a year before we chose this Lane sectional. We thought Lane made quality furniture...maybe they did at one time, but they don't anymore. They don't back their product and their customer service is horrible. What good is a warranty if they won't honor it?! Or are they waiting for the year to be up to say "Sorry, your warranty has expired."?!

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Lane Home Furniture very poor quality and terrible service

We purchased a sectional about three months ago and after delivery, we immediately complained of the quality. Poor padding, bad seams etc.
It took 4 weeks to have someone from Lane to review the problems but now two months later there is no resolution. Unfortunately, the Lane dealer, Temecula Valley Furniture, also fails when it comes to customer service.
We will contact the BBB and file a complaint.
Harold Myers
Murrieta Ca.

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khart35
Vivian, US
Aug 01, 2010 6:20 pm EDT
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We bought a Lane couch and oversized chair form Ivan Smith in Atlanta Tx last summer 2010 and 3 months after getting it delivered we noticed it was falling apart at the seams.The seams behind the cushons, the sitching and now the color is comming off.

After months the store manager came and looked at it and after several months finally sent the couch off to have it repaired. After we had been without a couch for a month we were getting back pain from sitting on the floor and we started calling around to get someone to help us.

We had to go and get the couch ourselves and when we got it home, the repair job was a digrace. The seams on the arm of couch was gathered from the outside and sewed up, leaving a balled up mess.The couch is falling apart again and the store manager won't even fix the chair, or return our calls, so we went to the district manager, just to be told it is falling apart because of us, said it was customer abuse and treated us like crap.If sitting on it is customer abuse, them we are gulity! They sure didn't mind taking our money, we don't have alot of money and that was almost $2, 000 and now we are going to have to try to buy a new set of furniture.

This is a scam.They sell you furniture, it falls apart and they blame the customers so they don't have to fix it.
My advice, don't but Lane Furniture and don't go to Ivan Smith Stores!

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khart35
Vivian, US
Aug 01, 2010 5:59 pm EDT
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SAme thing with us, Lane couch and Lane oversized chair, bought form Ivan Smith in Atlanta Tx. Paid almost 2, 000, they won't make it good.No one stands behind nothing. Said it is caused by customer abuse! If sitting on iot is abuse then I guess thats what we've done.

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Lane Home Furniture timeless looking furniture that does not stand the test of time

I was so glad to see a complaint against Lane furniture.

I, too, experienced severe quality issues with my sectional and bed bench. Please note that these items where purchased at seperate times, and at seperate stores. I can easily believe that this is a problem with the manufacturer, not anything to do with the place of purchase.

The bed bench had a soft cushion top and metal legs. The appearance was classic, however the quality was terrible. The legs bent out and broke within less than a year. The damage was unrepairable. Due to the low item's cost, I did not bother with the manufacturer.

However, around the same time I purchased a $2500 5 pc Lane Sectional. The sections included two recliners, two stationary seats, and a chaise lounge. The sectional pieces never stayed attached. The fabric tore on seams. The recliners do not recline or go back easily. When I contacted Lane I was instructed to submit pictures of the complaints. Their resolution was to send me the same crappy sectional connectors that were the problem in the first place. Nothing was done with the tears or recliner mechanisms. The piece, although it appears nice, has a bad engineered design of it's functions. It is a hazard, I will eat a huge lost just to get it out of my home.

Lane furniture looks good, but it does not last long. I will never buy another piece of Lane furniture.

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Jim Withrow
, US
Aug 05, 2010 9:47 am EDT

We have Lane Bedroom outfit, purchased slightly used (6mos old) in 1960. Still looks good.

Pledge makes it look very good.

All my Lane furniture has been excellent, and long lasting.

My daughter still using Lane Coffee tablet we purchased in 1961.

Jim WIthrow

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nicky27
Collegeville, US
Dec 05, 2009 11:53 am EST

we are in the same situation with crappy furniture from land from the moment it came into my house. We are still trying to resolve it but all they say is normal wear which i don't understand after 6 months of use.we even had one of their repairmen spray windex on the leather and as he wiped it watched the color come off. He did not even noted it on the form and now we have to look at a seat cover with a big faded streak because lane says it's not their fault.They are the worst and we will never buy from them again.

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Lane Home Furniture - Mechanism Warranty

The machanism on our rocker/recliner failed. The mechanism has a lifetime warranty. On the repairman's second visit (wrong part on first visit, even though we furnished them with the model and serial number), he replaced the mechanism in about 1/2 hour and charged us $150 labor. Yes, the parts were under warranty, but a $300/hour service call to install it is outrageous!

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Lane Home Furniture awful company

We purchases two Lane recliners from a local furniture store in our area and within a few weeks the padding that goes under your legs and makes up the front of the chair had totally lost its shape.

We called the store about the problem and they began procedures to have someone come look at the chairs. After about a week, they called and said Lane had their own people who service their furniture. So, I made an appointment with them and they came a few weeks later.

The service man was quite rude and told me that the furniture's padding lose its shape because of some law that was passed in California, where they had to be able to take the pad out and check to see if it was fireproof. Why would they have to do that when they can't take the padding out of the whole rest of the chair? This all sounded like a bunch of baloney to me, but the part that really blew me away was he told me I'd just have to get under my recliner and straighten the pad all the time. I'm 62 years old and I am not about to climb under the chairs each time someone gets up, to straighten the padding. It takes just one sitting and they look bad again.

One chair also makes a loud banging noise, which I couldn't get it to do when he was here. I put my foot up in the chair, the way I sit sometimes and he told me, 'Well there's your problem, if you put your foot up there, that's going to happen.' Meaning the pads will shift. I have two Lazyboy recliners, which I've had for 8 or 9 years (I showed to him) and never had to sit any certain way to avoid the pads from shifting. He had an excuse for that too. No matter what I told him, he had an excuse for why it was happening, but no logical or satisfactory solutions.

I called the store and they said they don't take items back after 14 days. According to some of your other complaints, apparently Lane doesn't do anything either, even though the chairs have a one year warranty. If I do hear from Lane and receive any kind of satisfaction, I will let you know.

I will never buy Lane furniture again.

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Valerie
, US
Sep 24, 2008 1:02 pm EDT

A few years ago my wife and I spent our tax refund on two recliners from Globe Furniture in Lagrande, Oregon. My wife purchased a Lazy Boy and I purchased a Lane. She tried to talk me into a Lazy Boy because we had previously owned a Lazy Boy handed down to us from some friends, that chair was 20 years old. I wanted the Lane because it was big and fluffy. 6 months after this purchase the Lane’s back broke as well as the rocker. The furniture company (Globe) fixed it and a month later the repairs failed. My wife called Globe who repeatedly told us through their representative that they would repair it, but no one ever showed up to pick up the chair. I contacted Lane and their representative told me they could do nothing for me unless I needed a new rocker assembly and then they would ship that to me, but the actual chair was not covered. Lane refused to take ownership for the poor construction in the chair, and placed the blame on the furniture retailer (Globe).

Frustrated, I decided to take the chair apart and see if I could repair it myself. When I took the chair apart I discovered that the plywood that Lane had used to construct the chair was substandard. We have a plywood mill in our area; my father in-law told me that when a piece of plywood is substandard the mill sells the plywood at a cut rate so that it can cover some of the cost of this error. The plywood is usually used for pig pen dividers and various non structural purposes because this plywood is weak and sub-standard. One of the main reasons for this is that the glue that is supposed to hold the pealed layers together doesn't hold well and therefore the plywood is very pulpy and weak. With this in mind I examined the materials used in the construction of my chair. The plywood was very pulpy and the wooden pins used to hold the chair together didn't hold fast to the pulpy plywood. The pins split away from the plywood as if it had been glued into a piece of balsa wood (the wood used to construct toy airplanes, very light; not very strong).

It was very clear to my eyes and experience in the construction field that my chair was built in a very hurried fashion, and out of sub-standard materials. It is very sad that in this day and age American Made has no value. American companies use to take pride in the construction of consumer products, from automobiles to furniture. However, it is very clear to me that Lane doesn't care about the construction of its product and refuses to stand behind it. I feel this is because Lane knows that their chairs are pieces of Garbage and to stand behind such Garbage would mean sure bankruptcy for their company.

Recently, I explained my story to another furniture retailer telling them that I didn't want a Lane. This company offered me a great deal of money off my next chair to restore my confidence in Lane. I thought about this offer for a moment, and then almost vomited in my mouth. How could I swallow my words and go back to the company that had put me through so much stress and discomfort (the chair was horrible after it was broken, and my wife wasn't giving up her chair)? The mere fact that I had given this offer a second thought disturbed me. A reasonable consumer would count the almost $700.00 (the cost of my Lane recliner) a learning experience and never return to the *** platter. Yet, even though I gave this offer a second thought, I won't be returning to the poo poo platter and anyone else that does, is just asking for trouble.

I have a suggestion for Lane. They need to get the price of their chairs down to what they are worth, (about $49.99) and sell them at Wal-Mart. I'm sure many consumers would be willing to buy them as throw away chairs like camp chairs. Then when they broke the camper could break out the wooden frame inside the chair and use it for kindling.

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Lane sucks
, US
Mar 01, 2013 8:16 am EST

For Christmass I got a very cool power recliner, the problem is the switch was broken and to this first day in March it is still broke. What good is a power recliner that does not recline or the Lane brand that does not service. I followed the process with no results. I am willing to put the switch in myself if I could get them to send the part. I too vow to never purchace any Lane product.

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Lane Home Furniture shoddy recliners

We paid $1300.00 for two recliners which have already been replace because of poor workmanship. Next two chairs are whose backs of chairs seams have pulled away. Underlining is torn away from frame. Many tohers seams are pulling away. Lane says thats normal wear. the chairs are less then 7months old we no children or animals and the furniture looks like we bought it used. No one will help they have our money and we have shoddy furniture and no place to turn to for help.

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ScopesNC
, US
Jan 28, 2010 4:21 pm EST

We bought a Lane recliner from a local store. With in 3 months the recliner started falling apart. The cushions foam slipped so far forward the chair could not be sat in. The back frame
broke and the side arm started falling away. When I finally got a repair person to my house
he took pictures of the chair and left saying he would be back if Lane approved the repairs.
They said the chair had been miss used and that the claim would be denied.
They had no intention of ever living up to the warranty. The chair was never miss used and abused as they said. The have cheated my wife out of our money. This terrible piece of furniture they sell is nothing more than junk. Do not buy a recliner made by Lane.
I have read 100's of reports about others who have had the same problem.
It is obvious Lane today now makes crap and they do not take care of the customer. Instead the accuse the customer of false mistreatment to get out of fixing a poorly made product.

Bottom line don't take my word for this read about the same problem from others.
Never by a Lane furniture product, unless you want to through money away.

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9:11 am EDT
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Lane Home Furniture bad service

On January 18, 2008, Mr. Bennington (Guardsman Rep) came to my home to investigate the complaint that I had made in reference to the furniture I purchaced from Havertys @ Hilton Head, SC. I was not home when Mr. Bennington came to my house, but my wife was. Mr. Bennington basically stated that the dye on the leather that was coming off was not covered by the protection plan that I purchased. He told my wife this problem was a manufactures defect, however he would try to cover the faded area by spraying the leather. Mr. Benninton tried to do a good job, but I do not want patched up furniture that I purchased a little over a year ago. You will also notice that the leather is also cracking on the smaller recliner-sofa (see photo). I was told to take pictures of the furniture and e-mail them to your website.

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10:25 am EDT
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Lane Home Furniture defect in cuddler recliner?

I got an "ashley" sofa and loveseat at big lots 3 years ago which i thought was actually made by "ashley" but if you read the fine print (Which i discovered today) it is actually made under license *from* ashley and is made *by* united furniture industries. This was the biggest piece of crap living room suit that i've ever seen. After 1 year of use the microfiber was looking worn. Plus the springs on the couch let loose on 1 end after i got on my knees to look out the window. Not too soon after the spring incident, my 9 year old daughter climbed up onto the love seat to open the mini blinds and we heard a cracking noise. Sure enough, the spring had let loose on the love seat as well ! Not to mention that in the store the couch was all nice and fluffy feeling but the materials did not hold their "fluff" and the arms on the couch quickly went flat. I paid 600. 00 for the set on sale.

The way i found out about the "made under license" deal was that i saw a simmons sofa and loveseat set at big lots today and decided to do my "homework". I researched the net and found the disclaimer on big lots website "fabric by simmons. Made under license from simmons by united furniture industries".

This furniture is c - r - a - p and furthermore, i will never ever buy furniture of any kind at big lots again. It may seem like a good deal but when you figure in that it's only gonna last 1 year, the deal isn't so great !

My parents bought a lazy boy set 5 years ago and it still looks and functions just as good as the day they brought it home. They paid 2000. 00 for 2 recliners and a sofa that reclines but it has lasted !

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Richard Isenberg
, US
Jun 26, 2019 7:21 am EDT

several years ago I purchased a recliner chair for my wife. The Electric units quit, Boscoves sent repairman who temp. fixed it, but did't have the part. I year later it was fixed. This last year it went bad and a steel bar which held the electric motor broke in half. Boscovs told me it was out of warranty. My wife who gets around poorly loved the chair, but can't use it. please give me a new one or a discount for a new one. Please send this note to whomever cares. thanks Richare Isenberg 2 Jo Ann Lane Milton, Pa [protected]

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amcquade120
, US
Nov 14, 2018 12:42 pm EST
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Purchased our Sectional and Oversized Recliner and the "leather" is peeling. It gets all over everything, people and floor. It is embarrassing to say the least when we have company. Is there any class actions or refunds or solutions to this issue?

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Race28
, US
Sep 06, 2018 5:33 am EDT
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Plastic handle is not strong enough to support the leverage to open foot in chair

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Race28
, US
Oct 30, 2017 12:54 pm EDT
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Can't unlock the foot rest from under chair the release handle is plastic and breaks very easily

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sparky5
, US
Jul 26, 2017 12:42 pm EDT

On 7-8-2017 We purchased a recliner from Big Lots here in Louisville, Ky at the Dixie Hwy store and we are not very happy with the way it sits on the floor. Its very low the floor, the arms have no padding to them and the mechanism very hard to pull the recliner out. My wife is short and she just does have the strength to pull it open. This a very poor example of a recliner' What can you do to recktifie this problem. I really would appreciate anything you could do for us The recliner is all back and no seat and as I said very low to the floor. Thank You and I hope we can solve this. Arthur Arachikavitz

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JOHND63
, US
Nov 27, 2016 3:39 am EST
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I keep writing and calling Simmons which is as you say is United Furniture Industries about my broken Simmons Bently Recliner that is less than 6 Months ols but do not get a answer of any kind back and I do not think they realize the drastic Importance of this matter ! I am a retired 63 old man that due to injuries and other ailments cannot sleep in a bed and have to sleep in a recliner this is my bed. I cannot afford to purchase another recliner as I have only had this one about 6 months and I thought this chair with its being one of the best would last me a lifetime ! The front part of the bottom of the chair/Recliner collapsed and its killing me my back is hurting and I cannot sleep ! I do not know what to do next except maybe contact Sears and complain or go to the Federal Trade Commission or and the Better Business Bureau maybe the courts but I need this matter resolved this is not my fault ! It is a faulty Product and the Warranty should make it right ! I even called but they never return my calls! Doees anybody have any suggestions or had any results from these people? Wish I had bought a Lazy Boy !

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mamarob
, US
Nov 19, 2016 1:26 pm EST
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We purchased two recliners at Carolina Furniture in January 2014. We have no children in the house so the recliner was not abused but one of the springs in the foot mechanism broke and now the footrest stays up. Our paperwork says recliner/motion mechanisms are covered for 5 years. Anyone know how to get this fixed? It looks like the spring broke,

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Happy45
Las Vegas, US
Jun 25, 2015 12:30 am EDT
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I purchased a couch and loveseat manufactured by United Furniture Industries Inc. It arrived damaged and defective. I filed a BBB Complaint. Anyone interested in getting legal help. Please contact me and maybe we can all get help legally.

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Sydni
Bourbonnais, US
Jun 09, 2015 8:43 pm EDT

I purchased a 3 pc sectional from Mega Furniture, a local store where I live. Fours months after the purchase, we started to experience problems with the wiring which controlled the recliners. We went back to the store and requested an exchange for our power sectional for a manual set. We wanted to get away from the power models knowing if they had wiring issues once, it would happen again. We didn't even expect any money back. The manager told us they could not do anything for us! I was livid! Our warranty hadn't expired, they just flat out refused to do anything.

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Jennyloo
Port Monmouth, US
May 07, 2015 11:53 am EDT

In Oct 2014 I purchased a reclining sofa from Big Lots in Middletown, NJ. After about 3 months the right footrest was bent, the the zipper on the left footrest broke and all the stuffing fell out. Now the material is shredding on the footrests. I will never purchase furniture from United Furniture again. There is no way to contact the company about the warrantee.

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9:09 am EST
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Lane Home Furniture leather sectional

Potential Lane Furniture Customers Beware: Please understand before you buy a Lane product that Lane Furniture does not and will not stand behind either their products or their customers. Once they get the product out their door and into your home - game over. Any issues that arise after the sale are the customer's problem and not Lane's. We purchased a beautiful Lane leather sectional through Becker Furniture World in Becker, Minnesota, and special ordered a higher quality, softer leather than was on the display model in the store. Within the first six months, the cushion in the armrest of the section that gets the most use was completely collapsed and nearly flat. We contacted the dealer (Becker Furniture), who sent a repair person out. That person explained that the CARDBOARD in the armrest had broken, causing the stuffing to collapse as well. Who would ever expect to find CARDBOARD supports in an expensive piece of furniture! The problem was repaired, but over the next couple of years we slowly watched the armrest go flat again. In addition, we have seen the leather on the same section discolor and disintegrate. It started out as small little specks on the armrest and has now spread to the seat back, the seat cushion the and rest of the piece - it looks horrible! We contacted Lane, but since the product was beyond their one-year warranty, they offered absolutely no assistance whatsoever, and certainly no apology for the lack of quality. No piece of furniture as costly as this should look this bad in such a short time. We will never purchase a Lane product again, and neither will anyone else who has been in our home and seen the kind of furniture they produce. Further, we will continue to spread the word about this Company's complete lack of product quality and customer service.

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Steiger Wins
, US
Nov 30, 2017 11:20 pm EST

SO EVEN YOUR COMPLAIN FORM IS A FRAUD SCAM...OK AD THAT AND THEFT BY SWINDLE SWINDLE AND CRIMINAL FRAUD.. . CC: U S ATTORNEY GENERAL AND MY ATTORNEY GENERALS PLEASE SETTLE THIS WITH CASH PAYBACK AND PRISON TIME!

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Steiger Wins
, US
Nov 30, 2017 11:07 pm EST

repeat 11111 times

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Steiger Wins
, US
Nov 30, 2017 11:07 pm EST

ALL COURTS PLEASE TAKE NOTICE>>>>>>>>! Our Beach house LANE sofa looks new at 40 years old. The LANE SOLD BY BECKER OF MN FELL APART IN 4 WEEKs SEND A CHECK AND FEE OF $($22, 000)) for sale, of junk & disposal or come and pic it up DEADLINE is set at Dec., 18th, 2017. YOU KNOW YOU DEFRAUDed US AND OTHERs... TIME TO PAY UP & OR GO TO PRISON!

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Steiger Wins
, US
Nov 30, 2017 10:59 pm EST

the cloth junk fro LANE via BECKER failed too. Our 40 year old LANE is like new...L
lllll ALL COURTS & LAWYERS TAKE NOTICE RTE [protected]

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tucker899
, US
Jun 20, 2016 1:38 pm EDT
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After 18 months of owning this Lane sectional the material started cracking in a couple spots. (refer to pic “after 18 months”). After about 2 years the material has just started flaking off (see PIC 2). This is not happening in just one spot, but all over the couch. This is clearly a manufacture defect, and have found out that Lane has had problems with this material in the past. This was the response from Customer Service "Due to the widely variable in-home use experiences once furniture has been accepted into a home, it is very difficult to determine the cause of the issues" I would not recommend Lane/Heritage furniture, not only the product did not hold up they don't stand behind it either. I gave Lane/Heritage every opportunity to try to make this right with me before I decided to post our experience, but I guess they didn't care or think i would follow through.

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KG from MN
Lino Lakes, US
Sep 08, 2011 6:45 pm EDT

I have also experienced issues with my Lane furniture that I have had less than 4 months! I purchased it from JC Penney and they are sending someone out to look at it. I do not want a replacement, I want a full refund! hopefully they will give me my money back. I spent $1700 on a sofa nad loveseat that is poorly made and the fabric is already wearing. One of the arms on the loveseat also has collapsed. This furniture is in a home with two working adults who are not large people! I thought furniture was made to be sat on, apparently not...

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lanefurniture sucks
Leesburg, US
Jul 17, 2009 4:11 pm EDT

I was so glad to see a complaint against Lane furniture.

I, too, experienced severe quality issues with my sectional and bed bench. Please note that these items where purchased at seperate times, and at seperate stores. I can easily believe that this is a problem with the manufacturer, not anything to do with the place of purchase.

The bed bench had a soft cushion top and metal legs. The appearance was classic, however the quality was terrible. The legs bent out and broke within less than a year. The damage was unrepairable. Due to the low item's cost, I did not bother with the manufacturer.

However, around the same time I purchased a $2500 5 pc Lane Sectional. The sections included two recliners, two stationary seats, and a chaise lounge. The sectional pieces never stayed attached. The fabric tore on seams. The recliners do not recline or go back easily. When I contacted Lane I was instructed to submit pictures of the complaints. Their resolution was to send me the same crappy sectional connectors that were the problem in the first place. Nothing was done with the tears or recliner mechanisms. The piece, although it appears nice, has a bad engineered design of it's functions. It is a hazard, I will eat a huge lost just to get it out of my home.

Lane furniture looks good, but it does not last long. I will never buy another piece of Lane furniture.

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Lane Home Furniture recliner

After a house fire, my husband and I had to replace some of our furniture. We decided to also buy a recliner for my husband. We bought a Lane because it was fluffy and softer than a Lazy Boy. From almost day one the chair has sat crooked. The reclining mechanism has had to be fixed twice and now it won't even rock. It feels like there is something under the chair preventing it from moving. It also sits way back when you sit down in it. My husband, who is 6'2" can't even reach the floor because of it. It makes a banging sound and it's just ridiculous. After contacting the furniture store about getting our money back, we were told that Lane doesn't offer a money back guarantee. Imagine that! No wonder...their furniture is crappy and if they did offer the guarantee they would lose everything. Well, the battle continues and we are being persisitent about getting our money back...tune in next time!

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