Lane Home Furniture reviews & complaints 1
View all 144 complaintsLane Home Furniture - do not warranty product!!!
We bought a leather sofa and chair with ottoman about 4 years ago. Recently the chair which no one sits in started peeling on the back of chair, then it has started peeling on the sofa seats, arms of sofa, and ottoman. It looks terrible. I contacted Lane furniture submitted all photos, explanation of the peeling, and sales receipt. Was then contacted by Lane that it was not covered, due to being purchased from Furnitureland South, with no warranty. I explained that I did not purchase extended warranty from the furniture store but did not realize that Lane did not stand by their product. She then offered to give the telephone number to the leather repair department for me to pay for! I explained that I would NEVER buy Lane furniture again. I explained that Ashley furniture had told me that the problem was with the leather backing, that it was an organic backing and that all leather products are now peeling, so that leaves me to believe that they are well aware of the problem. I could understand if it was something we had caused but this is clearly not caused from use. I have had leather furniture for years and never had a problem! I further explained that I did not purchase this from craigslist, I purchased from a well known furniture company! Furthermore I have bought used cars for years and even though the car sales do not warranty, the manufacturer does warranty their product!
Latest Lane Home Furniture Reviews
3 way rocker recliner Dorado walnut Lane Buxton powerlift recliner Expedition shadow 2-piece set Missing front legs for 2 chairs when assembling ReclinerElevating the Voice of the Consumer
At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.
We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.
We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.
ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.
Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.
We have received your comment. Thank you!