Lamps Plus
reviews and complaints

Amazing selection,fair prices and magnificent customer service.Bought a new ceiling fan and Julie from ext.4570 helped me to order accessories separately so I could order just the fan with Sezzle financing. She gave great suggestions and product information she knew without reading! I also bought a great tall lamp with dimmer control and square light globes 13 years ago from Lamps Plus needing globe replacement to replace a broken one and she was able to order it( bought an extra for 2 total just in case and they were inexpensive)for us. Wonderful. One last thing, They offer Sezzle financing which offers great plans and eased my payment options, but Sezzle is cumbersome and not easy to get done technically speaking with little to no help from live assistance, but after several glitches and tries I succeeded and am a happy Lamps Plus customer for life.

LampsPlus is a great website to buy lamps from. It's really easy to use, but I had a bit of trouble when I tried to ask about picking up my order from the store closest to me. I didn't get a response at all, which was a bit frustrating. So, I decided to go to the store in person to see if they had the lamp I wanted in stock. Unfortunately, they didn't have it, which was a bit of a letdown.

However, the lamps themselves are absolutely stunning. They're so beautiful and really add a lot of character to any room. The only issue I had was with the bulbs that were recommended for use with the lamp. They were too long for the shade, which was a bit of a problem. We ended up keeping them for something else and getting different bulbs, but it would be great if whoever pairs bulbs with lamps could double-check that they're the right size.

Overall, I would definitely recommend LampsPlus to anyone looking for a great selection of lamps. The website is easy to use and the lamps themselves are really beautiful. Just be aware that you might not get a response if you try to ask about local pick-up, and make sure to double-check the recommended bulbs before you buy them.

I recently bought a lamp from LampsPlus, but unfortunately it didn't fit my needs. I was a bit worried about the return process, but I was pleasantly surprised by how easy it was. I called their customer service line and was greeted by a friendly representative who was more than happy to help me out. They gave me the option to return the lamp to my local store or to send it back for free via UPS. I decided to go with the local store option, and the representative was able to quickly process my return and issue a credit to my card.

The best part of the experience was how helpful the local store was. They not only credited my card, but they also helped me find a replacement lamp that was even better than my original purchase. I was impressed by their knowledge and willingness to help me find the perfect lamp for my needs.

Overall, I was very satisfied with my experience with LampsPlus. Their customer service was top-notch, and they made the return process as painless as possible. I would definitely recommend them to anyone in the market for a new lamp or lighting fixture.

I recently made a purchase from LampsPlus and was disappointed with my experience. I ordered two lamps and they arrived in one box, which seemed convenient at first. However, when I opened the box, I discovered that one of the lamps was completely shattered into tiny pieces. I was very frustrated and upset, as I had been looking forward to using these lamps in my home.

I immediately called LampsPlus customer service to report the issue and seek a resolution. Unfortunately, the representative I spoke with was not very helpful. They told me that I would need to repack the entire order and send it back to them for a refund. I was shocked and frustrated by this response. It was not my fault that the lamps were packaged incorrectly and arrived broken, yet I was being asked to go through the hassle of repackaging broken glass and sending it back to them. This was very unacceptable to me, and I was left feeling very dissatisfied with my experience.

To make matters worse, I am now out $60 and left with a lamp that cannot be replaced from another store. This is a huge disappointment, as I had hoped to use these lamps to enhance the look of my home. Additionally, I found the 20+ digit order number to be very confusing and difficult to navigate. It seems like LampsPlus has a lot of business, but their level of customer service leaves a lot to be desired.

Overall, I would not recommend LampsPlus to others based on my experience. The poor packaging and lack of helpful customer service have left me feeling very frustrated and disappointed. I will not be buying from them again in the future.

We recently purchased a couple of lamps from LampsPlus and we gotta say, we're pretty darn happy with them! The quality of the lamps is top-notch and they look absolutely stunning in our home. We were also pleasantly surprised when LampsPlus offered to send us the correct light bulbs without us even having to ask. Talk about great customer service!

However, we do have to mention that the packaging was a bit of a letdown. It was wrapped up in this weird Styrofoam material that literally fell apart in our hands. It was a mess! We tried to throw it out, but it just disintegrated into thousands of tiny pieces that ended up all over our yard. Not exactly the most environmentally-friendly packaging, especially when we're already dealing with a serious plastic problem in our oceans.

Overall, we're thrilled with our lamps and the service we received from LampsPlus. We just wish they would consider using more eco-friendly packaging materials in the future.

The lamps from LampsPlus were absolutely stunning! I was so excited to receive them in the mail and couldn't wait to put them on my tables. However, when I opened the box, I realized that they were much larger than I had anticipated. Unfortunately, they didn't fit on my tables and I was disappointed. I wish that they were available in a smaller size so that I could have kept them.

Despite my disappointment, I decided to contact LampsPlus to inquire about returning the lamps. I was pleasantly surprised by the customer service representative who answered my call. They were extremely helpful and walked me through the process of returning the lamps. We packed them back up in their original packaging and containers and dropped them off at FedEx. It was just as easy as the customer service rep had promised it would be.

I was also impressed with how quickly my order arrived. I received my lamps less than a week after I submitted my order. They were well packed and arrived in perfect condition. I was thrilled with the quality of the lamps and would definitely consider ordering from LampsPlus again in the future.

One thing that really stood out to me was the fact that LampsPlus offers easy and free returns. This is not something that every company offers, and it really made the process of returning the lamps stress-free. Overall, I had a great experience with LampsPlus and would recommend them to anyone looking for high-quality lamps and excellent customer service.

I recently purchased two bedside lamps from LampsPlus and unfortunately, one of them had a defective switch. I was disappointed to find that the quality of the switch was inferior and I don't expect the second lamp to last very long either.

To make matters worse, LampsPlus requires that you return the defective lamp before they will send a replacement. This is quite inconvenient, especially since we did not keep the box. I never would have thought that they were selling merchandise of such poor quality.

However, I did have a positive experience speaking with a gentleman named Mario. He was very nice and competent, and he sold us another lamp while explaining that we would receive a credit once the defective item was returned.

While I can live with the return process, I am dissatisfied with the lack of oversight in LampsPlus's purchasing group. I understand that they may be importing cheap products, but a simple twist of the lamp switch knob would have made it clear that this is not a safe item to introduce to the consumer market.

Overall, I am disappointed with my experience with LampsPlus and would caution others to be wary of the quality of their products.

The lamp I ordered from LampsPlus was absolutely stunning! It looked just like the picture on the website and the price was totally worth it. I was so excited to receive it, and even more thrilled when I saw that the tracking estimated it would arrive in about a week. But guess what? It arrived in just ONE DAY! I couldn't believe it!

However, my excitement quickly turned to disappointment when I realized that the lamp was not up to par. It was crooked and I had to put it together in steps. One of the steps required screwing a post into the stem of the lamp, but I could tell right away that the screw was crooked. This caused the beautiful glass shade to become crooked as well. I was so disappointed and knew I couldn't keep it.

Thankfully, the return process was super easy. The representative I spoke with was incredibly helpful and made the process a breeze. The only issue I had was that UPS, which is only two blocks away from me, wouldn't ship the item without their own box. I didn't want to drive to the nearest FedEx, so the representative scheduled a pickup for me. It was ironic that I actually knew the driver who came to pick it up, but everything worked out well in the end.

Overall, I was disappointed with the quality of the lamp, but I was impressed with how easy the return process was. The representative I spoke with was very helpful and made the whole process a lot less stressful. I would definitely consider ordering from LampsPlus again in the future, but I'll be more cautious about the quality of the product next time.

I gotta say, I had a pretty interesting experience with LampsPlus. I was looking to spruce up my new place in Hawaii, so I decided to order some track lighting from them. Let me tell you, I was pretty excited about it. But then, I saw the shipping cost. Holy moly, it was 522 bucks! I couldn't believe it. I mean, I get that shipping can be expensive, but that's just ridiculous. So, I decided to cancel my order and look elsewhere.

Now, don't get me wrong, I really like LampsPlus. Their selection is great and their customer service is top-notch. But when the cost of shipping is more than a round-trip ticket to pick it up in person, something's not right. I ended up finding the same product on Amazon for cheaper, and with free shipping to boot. I'm not saying that LampsPlus should offer free shipping, but it's definitely something to consider.

I know that LampsPlus doesn't have control over postal fees, but it's still a bummer. I really wanted to support them, but I just couldn't justify spending that much on shipping. It's a shame, really. I hope that they can figure something out, because I know that I'm not the only one who's had this issue.

All in all, I still think that LampsPlus is a great company. They have a lot to offer, and I would definitely consider ordering from them again in the future. But for now, I'll stick with Amazon. It's just too bad that the post office is killing their business.

I recently made a purchase on a lamp I've had my eye on for a while, but it took a bit to save up for. It was well worth the purchase, and as the saying goes... you get what you pay for. ;) I could not be more happy with my purchase! I have a 440 square ft apartment, so I have to be selective on my choices and decided that I would rather have quality over quantity. I look forward to filling my home with a few more choice pieces, and since they are all in the higher price bracket, I appreciate the "Sezzle" option to break up the payments. I can't wait to receive this indoor figurine. I love these antique-style bronze sculptures. So elegant and beautiful to look at. My next purchase will either be a floor lamp that I've been looking at for my small dark closet area (the one I found will just fit in the 13" space I have available for it), and there is a beautiful full-size Tiffany Lamp that I have my eye on as well.

My first shipment arrived quickly and safely and was well packed. I am going to love my new items! Thank you, Lamps Plus! I will be adding a comment and photos to my last purchase soon. One thing I really enjoy and appreciate is looking at the real product in a real home to get the feel and to secure my decision to purchase the item. There are so many regrets and disappointments in online buying, and I'm happy to say that I don't believe I will ever have buyer's remorse from any item I choose from Lamps Plus!

I have to say, Lamps Plus has a great selection of lamps and lighting fixtures. They have a wide variety of styles, from modern to traditional, and everything in between. I was impressed with the quality of the products they offer. The lamps are well made and sturdy, and the lighting fixtures are beautiful and functional.

The website is easy to navigate, and I had no trouble finding what I was looking for. The product descriptions are detailed and accurate, which helped me make an informed decision about my purchase. I also appreciate the customer reviews, which gave me an idea of what to expect from the product.

The prices are on the higher side, but as I mentioned earlier, you get what you pay for. The quality of the products is worth the extra cost. I also appreciate the "Sezzle" option, which allows me to break up the payments into smaller, more manageable amounts.

Overall, I am very satisfied with my experience with Lamps Plus. The products are high quality, the website is easy to use, and the customer service is excellent. I would definitely recommend Lamps Plus to anyone looking for quality lamps and lighting fixtures.

I been a customer of Lamps Plus for a long time and I bought a lot of lights from them. I was always happy with my purchases until I had a problem with their customer service. I ordered a ceiling fan that was very expensive and Fedex lost it about three months ago. I contacted Fedex and they said it was their fault and I should contact Lamps Plus for a refund.

Lamps Plus didn't want to use the claim number that Fedex gave me and they wanted to do their own investigation. It took almost two months for them to come back to me and say they needed more time to process the claim and give me a refund. The customer service people were sometimes helpful, but sometimes they were really rude. I had to keep calling them to get them to move forward with the process of getting a replacement or a refund. They wouldn't do anything unless I called them.

When they were finally ready to give me a refund, they sent me an email saying they wouldn't do it. After three whole months, that was their solution? Fedex admitted it was their fault, but Lamps Plus wouldn't take my claim number. I could have just filed a claim with my bank and it would have been resolved much quicker.

I used to love Lamps Plus, but their customer service is terrible. I will be looking for other places to buy my lights and home decor from now on. It's a shame because I really liked their products, but their customer service is just too bad.

I purchased a chandelier from the open box email sent to me by Lamps Plus. After submitting order on line, I received a confirmation for order. The item was listed as sold when I later went back to print a picture of the light from my files. A day or do later I saw the chandelier listed again on the site. Thought to myself they must have found more of the item. 5 days after purchase, I received an email from company stating the item was already sold and I would be contacted by a salesman to offer other merchandise. A call to customer service offered me the same light in new condition for $100 off. Instead of the original open box chandelier I purchased for $89, I could now pay $200 for a new one. When asked for an address I could contact to register a complaint, I was told there was none other than customer service. When asked to speak to a supervisor, I was then offered the $100 discount by the same woman who supposedly spoke to supervisor herself. In my opinion it sounds like a "bate and switch" operation to me.

I ordered a sculpture head from Lamps Plus in late November. They promised me it would be here by Christmas. I get an email saying it will be here in late February. They billed my credit card for $39.91. Today (January 18th, 2011) I receive a call saying that they need to bill my credit card again and it is not going through. My credit card does not have the full $39.91 in it today, that is why it is not going through. They already billed me for this back in November, I watched it come out of my account. They are trying to double bill me. This company is nothing but a scam from the way they lied about it being there by Christmas, to the way they say they never got their money. Don't do business with Lamps Plus unless you want to give them free money.

Buyer Beware. Lamps Plus, a Chatsworth, California based company, had a “lighting consultant” come to my home for an evaluation and “sketch” of Installing ambient lighting. I was not told by their “consultant” about the possibility of incurring major damages in my ceiling to find the safest-best Place to install the lights. Instead of 7 recessed holes, I ended up with a total of 14 holes in my ceiling. Their Vice President of Operations in Chatsworth had Regional Manager contact me and he expressed that there is no way to “xray” a ceiling. My contention is that Lamps Plus should Have “second best” knowledge of where to place lighting before destroying someone’s ceiling. This fiasco, not only caused me to pay $900.00 for “installation”, but an additional $750.00 with a separate painting contractor to repair the damages from Lamps Plus. Lamps Plus did not make me aware that ADDITIONAL DAMAGES would be incurred when this installation took place. For consumers: this company has a communication problem within store level to their installers. Store does not provide adequate information to A consumer that CONSIDERABLE damages may occur when cutting in to drywall. Lamps Plus needs to make the buyer beware of additional charges To shoddy work such as pictured here.