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CB Utility Services Review of Lakeland Electric
Lakeland Electric

Lakeland Electric review: Improper Billing

S
Author of the review
12:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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I just received my Lakeland Electric bill and it said that I used
70, 000 gallons of water in a 30 day period June-July 2014). Prior to
this bill my water usage was anywhere from 21, 000 to 35, 000 gallons
which was already outrageous. Each month I called Lakeland Electric to
insist that my meter is not working or the meter reading doesn't know
how to read a meter. They ignored me until last week when they finally
replaced the water meter as a "courtesy" as they called it. The
average water usage per person in a household per month (according to
Lakeland Electric) is 1000 gallons per person. I have 4 people in my
home. Irrigation accounts for another 500 gallons. Even in the worst
case scenario that each person in my home used 2000 gallons of water per
month and irrigation used 1000 gallons per month, my water usage should
never have exceeded 9000 gallons.I just had a licensed plumber
come and check every item in and outside of the house for leaks and he
found nothing. He went so far as to say that the meter has been faulty
and Lakeland Electric knows this but won't do anything about it. He has
encountered this type of abuse in their faulty water meters for years.So,
I called Lakeland Electric today and informed them that there are no
leaks anywhere and that I wanted the overage (to the tune of 100, 000
gallons of water over the last 7 months) to be credited back. They said
that they will not do this. I asked for a supervisor and am still
waiting for a call back

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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