Complaint Rating:

I called Sears on Saturday May 5, 2007 to report that my dryer was not heating. They had someone call me back to schedule an appointment. The only days they are in my area are Monday, Wednesday, & Friday's. Because of where I work Mondays & Fridays are not good days, so I scheduled it for Wednesday the 9th. I told them that because I worked they needed to call me on my cell phone 45 min. ahead of time so I would have time to get home. I called repeatedly during the day to verify that they had the correct phone number and where they were at on their schedule. At 4:00 in the afternoon I called again, and was told they were not able to reach me and that I would have to reschedule. They had called my HOME phone number! I could get no satisfaction no matter who I spoke with, Sears or A & E. I rescheduled and finally got someone out to my house and of course they had to order parts. The parts came in Tuesday the 8th, I received a phone call to verify that they came. I rescheduled for Monday the 21st, because my son would be out of school and would be there to wait. The repairman called to see if the parts were there and my son misunderstood what he said and said no, I called them right back and told them that yes they were there. The lady I spoke with said she would send the repairman an email to let him know the parts were there and told me I was next on the list. An hour later I called again, and they had it in there records that the parts were NOT there and I had been removed from the list, and I would have to reschedule. This company is the most pathetic company to deal with, no one knows what anyone is doing and no one follows through with anything. No wonder Sears is failing. I won't shop there again!