Complaint Rating:

I cancelled my service after starting new service in a different area. They then billed me $87 saying it was a cancellation fee. Although we were customers with Direct TV for over 5 years they said we had a one year contract because of a bad receiver that we had replaced. No one told us of this extension of the contract when they replaced the bad receiver. No one told us there wold be a cancellation fee. We sent the replaced receiver back to them. They will not waive $40 (total after subtracting our cancellation). I talked to them and they put me on hold and never came back. ALL I WANT IS FOR THEM TO WAIVE A MEASLY $40. Once this contract for direct tv is up I WILL CEASE doing business with them and if you can get a different service, DO IT.