Complaint Rating:

Knowingly a problem was going to occur. I asked for help. I didn't get any. Told there was nothing they could do. But jacked the interest rate 29.99%. All the calls that I have made through the months, that are supposed to be monitored and/or Recorded. My calls are gone. I don't like being interrogated every time I call, by someone who is Rude. The question is "Why cant you pay this amount" THINK. Or I wouldn't be in this position. There are so many discrepancies to my involvement with Chase Bank. Sad part they think they can get away with what their business practice is. Thank god for the guy who took them to Congress. Its still going on.