LabCorp
reviews and complaints

I arrived in FL after traveling 1, 500 to help my 78-year old mom with doctor's visits. Arrived at the Brooksville, FL LabCorp facility and waited for just over one hour for routine bloodwork. After the person next to us was called to have her blood drawn (she told us that she did not have an appointment and arrived approximately 20 minutes after we did), I approached the front desk and asked "How much longer will it be before you take my Mom" since she needed to take her medications asap. The person at the front desk, Lisa Marsh, responded "she'll be taken in when I call her, this isn't a fast food drive through." How rude. I immediately asked for her name and the name of her supervisor. She refused to give me the name and contact number of her supervisor. She proceeded to be increasingly rude - I needed to find out how much longer it would be before my elderly mother was able to take her medications and her 2nd response was "this isn't a fast food drive through, sit back down or leave.." She then proceeded to ignore me and put my Mother's paperwork at the bottom of a pile of papers to be processed/. At that point, she said that "you will now be called after everyone in the waiting room has been called - you will get called when I decide you will" and, at that point, proceeded to make a phone call?. I cannot remember someone so rude - she should not be dealing with the public in any fashion.. We decided to leave and take the test elsewhere - on the way out, she said "ha, I was going to take you next, now you are leaving:." I had to request the paperwork with the script on it four times before she would even return it so we could leave, . All for a routine blood test; this is inexcusable'. "Just shut up and sit down."

I arrived in FL after traveling 1, 500 to help my 78-year old mom with doctor's visits. Arrived at the Brooksville, FL LabCorp facility and waited for just over one hour for routine bloodwork. After the person next to us was called to have her blood drawn (she told us that she did not have an appointment and arrived approximately 20 minutes after we did), I approached the front desk and asked "How much longer will it be before you take my Mom" since she needed to take her medications asap. The person at the front desk, Lisa Marsh, responded "she'll be taken in when I call her, this isn't a fast food drive through." How rude. I immediately asked for her name and the name of her supervisor. She refused to give me the name and contact number of her supervisor. She proceeded to be increasingly rude - I needed to find out how much longer it would be before my elderly mother was able to take her medications and her 2nd response was "this isn't a fast food drive through, sit back down or leave." She then proceeded to ignore me and put my Mother's paperwork at the bottom of a pile of papers to be processed. At that point, she said that "you will now be called after everyone in the waiting room has been called - you will get called when I decide you will" and, at that point, proceeded to make a phone call. I cannot remember someone so rude - she should not be dealing with the public in any fashion. We decided to leave and take the test elsewhere - on the way out, she said "ha, I was going to take you next, now you are leaving." I had to request the paperwork with the script on it four times before she would even return it so we could leave. All for a routine blood test; this is inexcusable. "Just shut up and sit down."

My wife was hurt while working at LabCorp as an employee. After paying for the immediate medical bills, but refusing to pay the long term disability payments, they terminated her for being disabled and unable to perform her job there.

The settlement for the Worker's Compensation claim includes a dismissal with prejudice to preclude any further legal action, a statement that my wife "voluntarily resigns from and agrees not to seek reemployment" with LabCorp, and a statement prohibiting discussion of the case or settlement. That's why this is being posted prior to enforcement. This is LabCorp's way of "preventing" bad publicity. By the way, the settlement is about 1/4 of a year's wages, and she has a number of years to go before retirement. How's that for caring for your employees?

Labcorp previously injured my arm during a sample draw so I then had a friend(RN) go with me to draw my sample.

Later recieved a bill from Labcorp for 21.00 for a Veinapuncture they did not
perform.

They continue to bill me for the balance (including the fraudulent veinipuncture)
despite my contacting them 3 (!) times.

PLUS, my wife went to ER with severe back pain and submitted
a urine sample which the DR told us was full of infection.

Labcorp said the sample was clean and without infecion. So? whose
urine sample did I pay for? Certainly NOT my wifes, as stated by the DR.

BOTTOM LINE: I feel LabCorp is the MOST Unprofessional, money
driven business on the planet. Who does not care about the services
or fraudulent billing they IMPOSE upon people while
hiding behind their sister corporation- Labcorp collections. Thus,
holding their clients hostage via credit ratings.

Beware !

I have applied online for jobs at labcorp at least three times and each time was given what's called a gallup test which consists of a bunch of *** asenine questions. Nomatter how you answer them you will never be qualified for the job you are applying for. In each incident I answered differently and was told I wasn't qualified because of my answers. If that's not *** and frustrating I don't know what is. Whatever happened to being hired on experience? And of course if you email them for a "study guide" you will get no response cause it's an automated reply telling that you failed. That is surely one thing that can be considered the epitome of stupidity.

Recently had to start going to get regular blood testing for INR. Have to use Labcorp due to my insurance plan coverage. Found the waiting room at the location I visited to be withing earshot of the check in desk with no privacy for the patient. Reception was somewhat unproffessional and unfriendly, tech's so far haven't been very good at blood draws, have to dig around in your arm until they can finally hit blood. I've been handed other patients papers asking to verify my name, which of course is wrong since it's someone elses papers and a different test. Had on set of results sent to some other medical center, not my doctors office, and found out two days later when that office called to find out who I was and why they had my INR results. Had to contact my docs office and get them to contact Labcorp for results. Next visit was met somewhat rudely by reception when I mentioned about where the results should be sent to and had to discuss the problem with the defensive receptionist in front of the waiting patients in the waiting area. Still haven't got the INR results after the last test, not sure whare they went? Wonder how many peoples health has been affected by these people, looks like it's not isolated to just a small area, but a company wide problem.

Had to do a drug test twice, they would not write down the medication I was on and treated me like a criminal, not like someone trying to get a job. Very rude. Had to test twice because I was told my first test was inconclusive. Had the same treatment at the second lab. Test results are supposed to be turned around in 72 hours, and mine got lost in the shuffle. Caused me to loose my chance at a really good job by delaying my start date by three weeks. I have lost time money and patience with these incredible rude ### in the office. I even offered to pay to go to a different company and pay to take my own test because the people are so incompetent. Hey I know gathering urine is not a great job, but they have a job and now I don't. I see a lawsuit for damages and lost back pay soon to follow.

As a long time regular at a labcorp in crestview hills, kentucky, I am upset of the departure of the tech who had been there for about a year and a half. She was 4 months pregnant when they got rid of her, i have seen people throw things at her, call her some of the most vulgar things, i have seen people try to bully her at closing to do their labs or drug screens, also heard stories of incidents where a few people have put their hands on her. For months she begged her supervisor to get her out of that location, and she even went to counseling for job stress, but her supervisor did nothing. I know this because we have become close over the past year and a half, they left her to work by herself knowing she was going through severe morning sickness. Not once did I ever hear about her supervisor coming down to look into these issues, instead, she left her down there basically to suck it up and deal. She is not the only tech to have put up with these issues in this service center, the 2 prior to her put up with the same kind of abuse..what kind of company lets their employees be constanty abused like this...here is one even better they have still not sent her anything on cobra and they let her go on 9/21 and terminated her health coverage on 9/25...for god's sake the girl is pregnant, how does a company leave their people like that...I still talk to her and wish her the best, she can do better than a company that refuses to deal with a lazy, harrassingsupervisor he does nothing but obviously hides in her office doing only god knows what...

if you are smart take your business elsewhere.

My insurance did not cover a basic gyn exam and testings due to an error on their part (united healthcare.) I called many times and it was fixed several times. United assured me it was fixed and that the bills would be paid within 90 days. Six months later I recieve collection notices from Labcorps and after aguing with them to no avail, settle with them for $290, which I pay with a credit card. The lady on the phone tells me they will NEVER BOTHER ME AGAIN, it is completely fixed. (this was July 2009). Today, October 23, 2010, my parents recieve a call on their answering machine that a collections company is trying to reach me. WHAT? I check the website they leave, and LABCORP has turned me over to collections for $59. It is Staurday evening and I can't find out any further information until tomorrow. I will be calling them in the morning to get any info from them I can, not that it will do any good. I am Furious with Labcorp and the various agencies for messing up my credit. I am going to take this to the BBB and every other complaint agency I can find.

Over 17 years I have been having what every single Doctor I have seen describes as "Irritable Bowel Syndrome." Which to me means, they just don't know. Now the two things that seem to be common threads over the last seventeen years is not only what I believe to be living inside of me and slowly killing me, but also LAB CORP. After having four different Health Insurance plans, from Blue Cross Blue Shield, to Aetna, to Care First, to now Cigna, one would come to believe that surely I would have received good care by now. Not so. EVERY YEAR NOW it would seem, I have sent stool samples to be examined for parasites, and every time the tests come back negative. Now I just learned that it is the Insurance company that dictates which lab is to be used, not the Doctor. And in every instance, all four Insurance companies have dictated that LAB CORP be used.

So, just recently, I had the good luck of capturing the little buggers myself. I will spare you the details, but let's just say I have "live" 1/2 inch naked to the eye samples. Now, my Doctor sent them to Lab Corp, surely I would finally get treatment and relief, but No. THE TEST WAS NEGATIVE. I asked the doctor, "surely they could see them with the naked eye?" Surely they read your (Doctor's) note that said 'live samples, please identify.' But it was not to be. My doctor said they must have applied standard procedures. I said, "What is that? 'Flush all stool samples down toilet and report as negative!'" ( Save money by disposing of the nastiness and just report negative.) or even worse ( Save money for Lab Corp and collude with the Insurance Company so they won't have to pay for treatment.)

I have now come to believe that America has the best Health Care money can buy, you just have to have billions of dollars. The rest of us blokes who are not in the 99th percentile are screwed.

I was sent to the Boerne TX Labcorp July 6, 2010 after a doctor visit to obtain sampling supplies for a stool test. Upon arrival there was one other person at the reception window. The attendant finished collecting her information and admitted her into the testing area. I stood up but the attendant was quick to inform me he wouldn't be able to assist me until he had finished with the young lady. This must have taken about 20 minutes, during which another client joined me in the waiting area.

When I got my turn at the reception window the attendant entered my information into the computer, apologizing several times that the computer was unusually slow to respond. I was then admitted to the back area where the attendant gave me the collection kit and instructed me in its use.

I returned the next morning with the samples, expecting to be able to quickly drop them off and be on my way. Instead, I found there were three clients in front of me and I would have to wait my turn. All of the customers ahead of me had multiple issues requiring the attendant (the same man from the first day) to make lengthy phone calls to obtain or confirm information. This, together with the time required to take blood samples, meant that I waited well over an hour before being allowed to turn in my samples.

Although the attendant had taken all of my information the previous day, he said I was "not in the system" and he had to collect and enter all of the data a second time. I was surprised when I was asked for a credit card, since my insurance was expected to cover the test. I was informed that it was a LabCorp requirement (there was a notice taped to the reception desk window) and anything the insurance didn't cover would be charged to my card. While I found this policy offensive there didn't seem to be any alternative.

Having only one person to handle logging information, confirming insurance and doctor's orders and taking blood samples results in a very inefficient and frustrating experience. I'm concerned that a mistake in sample identification could easily be made in such an environment. To his credit, the attendant was polite and professional in this difficult position.

I went to have my blood drawn on Thursday 10 June 2010. This was for a complete blood/lipid panel ordered by my family physician. The girl at the LabCorp office was very polite, service was expedient, the office was new so it was very clean. She drew my blood, gave me a bandaid and I was on my way. By the time I got home, there was a hugh knot in my arm. After one day, I had a large bruise that continued to spread for days afterward. The attached photos were taken two/three days after the appointment. Do I really OWE this company for such a terrible experience? It is summertime and I don't want to wear short sleeves, so I have to bandage it with an ace wrap just to cover it up. Thank you for your time.

Monthly I pay this bill and monthly they add a late charge of over 10 dollars. When I pay on the phone I ask is this the total and no more charges correct. They say correct and I get yet another bill for over $10 without explanation. Before I can pay it I have a new bill for $36.86! I cannot catch up. I waited over 30 minutes for someone to answer but no luck. I don't have time for this. It is costing me work time and the charges are false! They just hope to wear you down and get a small payment to get rid of them. Do you know of a class action suit I can join? This is a scam!

Recieved a test that I specifically asked if it would cost me anything after medicare coverage several times because I did not have the funds. If so I specifically said do not do said test! All tests weree done anyway and 1 was billed 107 bucks. Spoke with supervisor there (Richard) who promised it would be taked care of... He lied 2 months later recieved another billed and called and they said the best they could do is give a 30% discount... I said I cannot pay because I dont have the money... Which is why I said in the 1st place not to do the test if it would cost me anything at all! The lady said nothing she could do its your credit file that will be affected...2 months later I borrowed the money and paid /w the discount the girl keisha did not even care and just kept asking for my credit card info (probably the most heartless rep I ever spoke with). Gave me my conf# and hung up on me >all reps at labcorp are like robots if ever possible I will avoid any testing at this awful company and I suggest any one who reads this do the same because if you get tests often a problem will most likly occur with the employees they hire. I will also write a letter to a labcorp executive maybe they will care... Chris

Went to Labcorp for medical tests Sarasota. There were several elderly patients arguing with confrontational Labcorp employees that they had provided urine samples, staff insisted they had not. Elderly man stated that he witnessed his sample being stolen.

My blood was drawn and was handed a cup and plastic lid like a coffee cup. Name written on it, no number. Bathroom was filthy there were numerous puddles, spots of urine onfloor, counters, sinks. Many rings of urine left by previous cups on the counter. Apparent that urine was from numerous persons. No alcohol wipe or instructed to wipe my hands.

I went to labcorp for routine medical tests today. 1217 east ave, sarasota fl

When I arrived there were several elderly patients arguing with confrontational labcorp employees that they had provided urine samples while the staff insisted that they had not. One elderly man stated that he witnessed his sample being stolen by another individual there for a drug screening.

When my turn came, my blood was drawn and I was handed a cup and a plastic lid that looked like a paper coffee cup. It had my name written on it with pen, no number. I was told to go into a bathroom. The bathroom was filthy and there were numerous puddles and spots of urine on the floor, the counters, the sinks. There were also several rings of urine left by previous cups on the counter. It was apparent that the urine was from numerous persons.

I was not given an alcohol wipe or instructed to wipe my hands. The woman scolded me for handing her the cup and told me to leave it on the dirty counter. I told her that the bathroom was filthy and she said someone clean it later.

The employees there were morbidly obese, confrontational, rude, and appeared to have a limited intellect.

I am 50 years old and have utilized the health system in several states, mexico, central america and south america. I have never witnessed such a bizarre situation and unsanitary conditions in a healthcare facility.

This facility is below third world standards and I do not feel comfortable with the integrity of any results.

I tried to report this to the state and county health departments as well as united, all were disinterested. Unfortunately they operate in the same non caring ineffective manner. Luckily I can leave the 4th world fl usa health system and obtain health care in south america

This is regarding my experience with lack of professionalism, customer service and the possibility for a contaminated sample.

Upon walking in, there was no one in the waiting room in front of me. I signed in, then shortly after in popped about 6 people back to back within a few minutes also signing in. I waited for approximately 10 minutes while all other customers were being taken care of at the window. Then after everyone was settled for a few minutes, I hear the woman in the window calling out loudly to the nurse who would be taking care of the tests. He comes out and picks up the paperwork and calling only about 4 names, me being one of them. He instructs me to come on, then "sit down". So I sat back down in my chair, then he said, no "come". Confused I followed not knowing where to go down the hall. Upon seeing several rooms, he arrogantly pointed to the room to sit in. (I was supposed to know I guess). I am there for a urine test for a new job while sitting in a blood collection chair mind you. I hear him take care of two blood tests before me, and hear him say something about returning from lunch, and "I can't eat like you Americans, I have to take my time and look out the window." He was apparently in the back doing this "leisurely" lunch that no Americans know how to do, when I signed in and we all waited. He then called me by sir around the corner, didn't realize he was calling me. Then again arrogantly popping around the corner and handing me a cup (I should have known "sir" was me I suppose). He gave poor instructions, upon going in the restroom I noticed urine dripping all over the seat, and some uncleaned on the toilet tank. Sorry to be so frank about this detail but this could be a hazard for cross contamination. Upon finishing and being scared to touch anything that may contaminate the sample. I arrive in the hall and he is taking care of a blood sample a few rooms down. He yells out, be right there. Then goes back to talking to that patient while apparently drawing blood. I am standing there for several minutes holding the sample, meanwhile another person walks by, and then you can see people in the waiting room...needless to say very uncomfortable! The patient he was with walks out, I still standing there, and he says, "come on". I walk in hand him the sample and let him know (and also so other folks could hear), that it was very sloppy and unprofessional. He said "it's not sloppy". I said you really could give better direction. He changed the subject by complimenting me on my handwritting for being so young! What an arrogant idiot, so unprofessional. This guy does not need a job of this caliber it's too much bother for him. The restrooms need to be CLEAN, not like that of a truckstop.

In July 2009, my daughter had a test that Labcorp processed. I received a bill stating that her insurance had denied the claim. Actually, LabCorp billed the wrong insurance. I received a request to provide updated information on or about August 15, 2009. I faxed the information to them, secure in the knowledge that her claim would be processed.

I received another notice regarding the unpaid balance which I ignored because it had only been about a week since I gave them the updated information. About a month later, I received a notice stating that the bill still hadn't been paid and that I was being turned over to a third party collections agency.

I called Labcorp and the representative stated that the claim had been turned in to the insurance and that it was being processed. I disregarded the notice.

In December, I got a call from Lapcorp's collections department. I called the number back prepared to pay whatever the insurance hadn't covered. The representative at that time told that they did not have correct insurance information, but if I could give her the updated information, she would file it and told me to disregard the notice.

Since then, I have continuied to get calls from the collections department and each time, I have given the above story and they tell me to disregard the call.

Yesterday, I got another statement from Lapcorp stating the bill had not been paid and that I needed to provide additional insurance info.

I called Blue Cross and Blue Shield to see what the hold up was. Lo and behold, they paid the claim on July 30, 2009 and all I owed was the patient co-pay. I called Labcorp and of course, a supervisor wasn't available. Their story is that the insurance company is denying the claim and that I owe the full amount. I told them the date the insurance paid, how much they paid and what they showed as the patient responsibility. The agent then told me that I would need to send them a copy of the covered services notice from the insurance carrier in order to have my account credited. I will do this, only because I do want to pay my portion of the bill and because I am really tired of stating my case to people who don't care.

If you have a choice, please choose another lab to process your tests! That is what I plan to do and I had it noted on my account with Labcorp that I would no longer use their services and that I would spread the word to anyone who would listen that their services are not worth the hassle to get a bill paid.

October 23, 2009

I recently visited your lab in Pgh, PA 15221, invoice [protected],
and was billed in the amount of 366.00. I have Gateway insurance
plan, and, i'm a student, and, just recently October 3, 2009, just
turned 21. I don't have 366.00. Please take care of this invoice
thru my insurance carrier.

Courtney Diulus