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1.2 431 Reviews

LabCorp Complaints Summary

23 Resolved
397 Unresolved
Our verdict: If considering services from LabCorp with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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LabCorp reviews & complaints 431

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J
8:53 am EDT

LabCorp customer service

I had scheduled an appointment online like I was told to do for a 3 hour glucose tolerance test. I scheduled my appointment for 9:15, as the office closes at 12:30 for lunch and I wanted to be in the 3 hour window. I arrived at 9:05 am so that I was here if they could take me back earlier than my appointment. They had to shut down their computer system when I arrived and wait until it came back on to resume checking people in. I was called to the window at approximately 9:25 and the lady had a terrible attitude from the beginning; before she even knew I was here for a 3 hour test. When I told her this, she looked at the clock and said "you needed to schedule this" and I replied "I did". She then proceeded to tell me that I needed to call and schedule it over the phone rather than online. I explained to her that I did call and was told I needed to schedule online. 9:15 was the only early appointment available at the time (I scheduled it a week in advance) but I arrived early at 9:05. She continued to explain that they close at 12:30 for lunch and like to start these tests by 9:00. She said they could try to squeeze me in. I knew they closed at 12:30 which is why I made my appointment for 9:15 and arrived even before my appointment time. She made it seem like it was my fault that they hadn't checked me in until 9:25 and that this would inconvenience them. Much of the staff had bad attitudes at the desk but hers was the worst. I have never received such negative service at a medical establishment and I also work in the medical field at a hospital. I will not come back to this location in Havre de Grace, MD.

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N
2:30 pm EDT

LabCorp pre-employment screen

I went to LabCorp on Shallowford Road in Chattanooga, TN on 3/15/17. Like others on here and a close personal friend, I was told my urine didn't meet temperature range and I would need to retest. I do not do drugs and saw the temp was in range myself. I could not wait to pee again due to I had to go to work. Please stop the underhanded tactics. I will be letting my future employer know that LabCorp is double testing people without valid cause, IF I even get the job since I was told me leaving constitutes a refusal. Horrible, horrible lab.

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V
4:35 pm EST

LabCorp other

I went for a blood work in labcorp in plano texas. The guy who got my bloodwork ###ed me twice without even looking for a vein. He just ###ed my arm real hard twice and my arm was bruised.

Worse, he did not even get any blood and my arm was bruised. I took a photo of my bruised arm and I will file a complaint. Not only that, the black lady in the front desk was so rude! I will never recommend labcorp to any patient. Beware!

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N
12:31 pm EST

LabCorp blood work

I've been to this facility in Clearwater, FL a few times before. There is always a wait, so I made an appointment for my bloodwork before work. My appointment time was 8:30am. I didn't even get called up to the front desk until 9:45am by a grumbly woman. I provided by ID and insurance card and she said I could sit back down. During my time waiting, I hear her tell other customers that there is only one person drawing blood today, so that it why the wait is so long. Seriously? Is this not a lab where the primary test is blood work? Very unprofessional. I could have had my labs done at an office right next door to my radiologist, but I went out of my way to come to LabCorp. Mistake on my part. I was finally seen an hour after my scheduled appointment.

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3:43 pm EST

LabCorp paternity testing

I was sent to a LabCorp facility to have a paternity test done for a child. It came back saying the child was mine. However, the child's birth records confirmed that it was conceived before I even met the mother. I am aware that your company has a history with screwing things up when it comes to testing, as well as having given false paternity tests results before.

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L
1:34 pm EST

LabCorp routine bloodwork

Went to Voorhees, NJ location near Virtua Hospital on 2/17/17. Worst experience ever at a LabCorp location. (My insurance insists on LabCorp) Rude, unprofessional, poor customer relations... and still have not received results. Had to walk out of there without a coat because the gauze popped off as soon as I stood to leave! Staff is in desperate need of training.

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12:40 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

LabCorp pre employment drug screening

My name is cammie arrowood. I live in lexington, sc. I was sent to the labcorp in west columbia, sc on february 13, 2017 for a pre employment drug screening. I have been there before and never had any kind of problem. I'd go in, "go" on a cup, a couple of days later my drug test came back negative as it always does! This time I was treated like I wasn't good enough to be in there, kind of like I was a drug addict. I took the test, the "nurse" was very annoyed with me because my sample didn't show a temperature. She said I had to take another test in 30 minutes. I was fine with that. (Btw, I wasn't the only person in there that had to take the test twice). I took the second test and she said the same thing had happened but she couldn't retest me that day. She just thru the sample in the case and said i'll just let the lab handle it. The test came back inconclusive which cost me a new job. I do not do drugs, I do not smoke, I barely drink alcohol. I offered the manager at the "new job" to take a different type test such as hair or blood and she said there was nothing she could do. I told her of my experience there and all she said was that I should file a complain about labcorp.
I want a suite against them for misinformation and the fact they cost me a job at a worldwide hotel chain (Hyatt).

My email address is [protected]@gmail.com

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A
1:49 pm EST

LabCorp horrible customer service

I'll start off by saying that I went there today for a pre-employment drug screen, and the wait time wasn't nearly as long as the last time I had to take a test. I was in and out of there within 20 minutes, whereas during my last visit, it took a little over an hour. So, at least that's an improvement.

However, the customer service aspect of it (or, I suppose in this context bedside manner) is HORRENDOUS. Now, let me tell you, as someone who works in customer service, and handles complaints for a living, I try not to be the one placing the complaint, especially when it can be considered just a matter of perception most of the time. However, the particular individual left to collect urine samples (an older woman, estimated to be mid to late 60's, with glasses and long gray hair) was just blatantly inflammatory and ill-mannered.

Now to provide the full story for context, I admittedly was not "all there" as I am running on a collective six hours of sleep within the last 48 hours. So after attempting to hand her my sample, she stated " We don't take them when they're full; you need to go back and pour half of that out" -- Okay, fair enough. So, without thinking (and I did not realize the stupidity of my own actions until the middle of it ), I poured half the sample into the sink, rather than the toilet.

This woman comes back in and says, "Did you seriously just poor that in the sink? There's no water. There is no running water" while glaring at me. Embarrassed, I apologized multiple times, and acknowledged that yes, it was incredibly dumb of me to do that and clearly was not thinking and advised that I was not aware there was no running water, as I just knew that we were not allowed to turn on the sink to wash our hands; I had not realized you COULD NOT turn it on, even if you wanted to (I know it doesn't make a difference since I SHOULD have instinctively poured it into the toilet anyway)

So again, I apologized, but the door to the waiting area outside was still open, with two other people within earshot, as she gets louder each time she repeated herself, but this time was SCOLDING me, like a dog, before finally saying " Grab your personal belongings and have a nice day." I apologized again and started to grab my belongings, before she continues to say, again, LOUDLY, with the door open where there are two more people seated outside, " Now I have to find something to rinse that out with so it doesn't STINK UP the place!".

By this point, I'm both horribly embarrassed and upset - and rather than apologize I told her to have a nice day and proceeded to head out the back entrance, shaking because I was so angry.

I feel she had the right to be annoyed. That was fine, but I feel she was unnecessarily belligerent after my initial apology, as I did not try and argue with her, but repeatedly apologized and acknowledged my own shameful stupidity in that moment instead.

Maybe because I was on the receiving end of her LOUDLY vocalized annoyance, I'm biased when I said I felt it was handled inappropriately.

So, at the the expense of embarrassing myself, I wanted to share my experience with this particular employee, whom I guess is named Cheryl, because I felt I could NOT just let roll off my back as I would do in any other rare instance where I come across difficult people in a professional setting.

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J
1:46 pm EST

LabCorp labwork

I have been to two different locations. At each of those locations your staff were rude. You never have enough staff. One time i set there and listened to two staff look up on the internet what to do for the procedure that I had ordered.
Your company never sends the results to the Dr. I went 4 days once waiting to get the results. When you have potential medical complications that is a long time to wait. Also, it requires calls to the lab to get them to send it.
Your billing practices of requiring an open ended credit or debit card are unethical. You use intimidation in your practices of paying up to date or lab wont get done. I foresee a class action suit regarding your billing practices. For many this is an intimidating process for which medical care can be withheld without complying.
If my insurance didn't demand LabCorp as the only lab allowable, I would never use you company's services. POOR Quality consumer care

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P
8:54 am EST

LabCorp front desk lady

On February 6th I was sent to Lab Corp to get blood work done from my doctor and went to the lab Corp in north port Florida. Let me tell you I will NEVER go back to the lab Corp in north port. The women at the front desk was so rude and disrespectful. She was yelling at the associate she was working with yelling at her saying she lost paper work yelling the customers information for everyone in the waiting room to hear. When she called me up and I handed her my paper work she looked at it and said "are you serious are you kidding me" I felt like such an inconvenience to her. My reason for going in was to confirm I am pregnant with my first child and was told I would have a had time getting pregnant. I was eager and excited and I left that office in tears IN TEARS because I felt like she could have cared less anyone was there It took EVERYTHING I had to bite my tongue. That is not acceptable and that women does not deserve her job she does not have the right to yell at the women she was working with and certainly wont get away with talking to me like that. I went today into the labcorp in port Charlotte Florida and I had an awesome experience and was sure to tell them the experience I had in north port and I was told it was not the first time they heard about it. If that is the case why has corporate not given this women an attitude adjustment?

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10:17 am EST
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LabCorp blood work

Three weeks ago I brought my daughter to go do blood work to check her liver and her doctor called yesterday stating that lap corp had tested the wrong test so basically everything that my child went through was for nothing after waiting 2 hours before even being seen to get a 5 min service. This is unacceptable. No one called me I had to receive a call from my daughters doctor and be told that they did this incorrectly.

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9:27 am EST
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LabCorp failure to varify before mailing medical documents

My name is amy turner - 03/18/1987
I have been trying for a month to get my records from labcorp.
Called and finally got through they said they are archived
They asked if my address was correct and I said no.
She said "ok I will call and verify your new address when I get all your records together".
A week or more later I call back to check up and she had mailed them to the wrong address. So now my personal medical records for the past 5 years are floating out for whoever to see.
So I give them the right address and they tell me it will be weeks before they mail it out again (A week before christmas)
It is now the middle of january still no records.
It is illegal to mail medical information without verification of the address and recipient.

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J
6:59 am EST

LabCorp routine lab visit

01/17/17...Had appointment today and still had to wait awhile. The office looks old, dirty and in need of repairs and paint. Almost looks not sterile. Woman that drew my blood was not happy at all. You have a sign on the wall about smiling but she definitely was not smiling the entire visit. We as employees of a medical office have to use Labcorp per our insurance and this office is the closest location.

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8:49 am EST
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LabCorp rude front desk employee

On Thursday December 29th I went into the LabCorp, 14131 Metropolis Ave #102, Fort Myers, FL 33912 for routine blood work. The phlebotomist was so upbeat, nice and friendly. She made my visit a joy.

The following morning on December 30th at 8:00 am I returned with my hemoccult test. The same phlebotomist was sitting in the back of the reception area and greeted me with a huge smile. The girl at the desk could not have been more opposite. She was rude, abrupt and condescending. I handed her the envelope. She asked me to sign in. Surprised, I asked if I would need to be staying, as I left my car running, and she said NO just sign in! Ok, then she handed the envelope back to me and told me to open it. Then she asked, "Did you have this done HERE?" I replied yes that I had just been there the morning before for blood work. I stood there for a minute or so and she said in a rude tone - you can GO!

Never will return to LabCorp again. I'll switch to Quest Diagnostics instead.

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3:06 pm EST

LabCorp front office employees

12-27-16 1:30 pm employees in the front office were rude and we're no help . Rather than telling me to fill out all the sections on the lab sheet, then continously calling me to the front desk once to full out the name, once to fill out the address, once to fill out my number, and once to sign in again. As they were doing this I asked if they can please hurry I have things to do. They thought it was a joke they were smirking and speaking under their breath. Also they were being rude to my special needs son. And I respectfully asked them if they can stop talking to him like that because he is special needs. They then refused my service just because I had a opinion about their customer service. Every visit to the lab corp in moreno valley, ca on heacock st is like this the new workers there are rude and unprofessional. I hope this gets worked out.

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4:06 am EST
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LabCorp billing

I received a LabCorp bill for Vitamin D, 25 Hydroxy lab test for $273.00. I was told at the time of my test it is coded correctly and Medicare will pay for it. The test was done on September 8, 2016
It's funny how there other $510.00 charges in the same blood test were paid by Medicare for $36.71.
Now I found the excel net fee schedule form LabCorp and I see that the net fee they charge providers is $18.94. Why should I have to be charged almost 15 times more. In any other industry that's called racketeering. I would pay the reasonable $18.94 but LabCorp will not answer my emails.
My doctor says her prescription is correct whatever that means. LabCorp will not respond to my customer service emails thus I guess they are waiting for the bill to go to their in house collection people. I will demand a hearing.
Realistically I would love to go to Washington and produce all these documents at a hearing on the ridiculous charges from medical providers that only those that cannot afford it pay.

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R
12:08 pm EST

LabCorp medical negligence

Labcorp sent the results of my bloodwork to an unauthorized person violating HIPAA.
Called customer service and lodged a complaint.
Service rep denied that they made an error saying the order was sent in electronically.
I requested they email us a copy of that above-styled electronic communication they referenced.
Labcorp put us on hold and put someone else on the phone.
Was transferred to 5 different employees and still no resolution of my complaint.
I am lodging a federal complaint against them for a HIPAA violation.

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R
11:23 am EST

LabCorp unethical behavior by lab tech

On 12/12/16 at approx 10:50 I walked in LabCorp on West Pratt Street in Baltimore, where I have never been before an am unfamiliar with my surroundings. Apparently by looking at the office it is being occupied by several doctors etc. I saw a sign that said lab and an arrow that point in the direction I followed. I saw a door and opened and didn't realize that this was actually the office and lab drawing station. There was a patient in there already and I felt bad. I sincerely apologized and shut the door, but I heard the tech voicing her opinion how rude, disrespectful and how I exposed the patients privacy. I felt very low and bad, I sat there angry and upset. I saw another tech and said to him I want to speak to her manager and her said was she rude to you? I said yes and he said one moment. As he left, she came out of the room with this angry face just staring me down, as I looked at her trying to hold back my tears. She just starts yelling at me in front of all these other patients, saying I can't believe you just walked in, how disrespectful, no privacy and rude over and over as I am trying to get in I am truly sorry I didn't know this is my first time here I didn't know what to expect. She wouldn't even accept that. Then she walked back in the room. The guy came back and said great she is crying and proceeded into the room. She walked back out past me and I said I didn't want her drawing my blood and she says that is fine. It is now my time the guy draws my blood as she sits at the desk not even looking at me. Then I walked out with the guy tech and he gave me the manager name (Mike PAPA) that I will also be following up with. The Tech that is in question her name is (Hunter). I am aware that this isn't her fist offense and I don't feel that someone with this disrespect to the public should have contact or be written up. I also feel that I should be apologized too.

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N
11:19 pm EST

LabCorp labcorp tech urine collection

Worst experience ever in Labcorp Burlington Nj with one of the techs czeck or something was her name.No human being should be treated the way I was treated. I was supposed to be giving urine, she explained all procedure to me which I understood . Half way in peeing in a cup she came banging on d door yelling OPEN D Door . Scared thinking something was happening I unlocked d door she opened d door wide while I was standing there with my pants hanging down. Stating I turned on the water that she heard it. That Dumb idiot does not even know wat she heard . I was supposed to be peeing . is urine also not liquid?.The worst part was everyone was staring at me include customers with my pants down after the idiot opened the door. No apology or anything. This is really unacceptable . and should not be tolerated . I hope someone sees dis complain and is able to address this woman on some ethics . This incident happened on 11/10/16

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2:04 pm EST
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LabCorp general office demeanor and attitude

11/7/16
I made an appointment for 3 pm at the local labcorp on recker and brown in Mesa az.
The rep had an attitude before I even spoke to her.
No hello no smile not even a hint of politness, just paper work and insurance. so I hand it to her and tell her there is a faxed in order, no thank you no conversation just more attitude as if I wasn't even there. Then she hands them back and says have a seat, while I say good thing I made that appointment as she takes 2 people ahead who clearly do not have an appointment as stated on the log sheet, but have standing orders.
It is now 3 and I am still sitting in the lobby waiting on her to input my information. As I ask away she says to the other lady neither wearing name badges, I don't know why she's on a hurry.
Now I have confronted them both.
Immediate contact is needed

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LabCorp Customer Reviews Overview

LabCorp is a leading provider of medical laboratory services, offering a wide range of diagnostic tests and services to patients, physicians, and healthcare organizations. The company has received numerous positive reviews from customers, highlighting its high-quality services, fast turnaround times, and knowledgeable staff.

One of the most commonly praised aspects of LabCorp is its convenience. Many customers appreciate the company's extensive network of locations, which makes it easy to access testing services no matter where they are located. Additionally, LabCorp offers a range of online tools and resources that allow customers to schedule appointments, view test results, and manage their accounts from the comfort of their own homes.

Another key strength of LabCorp is its commitment to quality. The company has a rigorous quality control program in place, which ensures that all tests are performed accurately and reliably. Customers can trust that their results are accurate and that they are receiving the highest level of care.

LabCorp's staff is also highly regarded by customers. Many reviewers have commented on the professionalism and expertise of the company's technicians and other staff members. Whether customers are visiting a LabCorp location for a routine blood test or a more complex diagnostic procedure, they can expect to receive friendly, knowledgeable service from start to finish.

Overall, LabCorp is a highly respected provider of medical laboratory services, with a strong reputation for quality, convenience, and expertise. Whether you are a patient, physician, or healthcare organization, LabCorp is a trusted partner that can help you achieve your diagnostic testing goals.

LabCorp In-depth Review

Overview: LabCorp is a leading provider of diagnostic testing and laboratory services. With a rich history and extensive experience in the industry, LabCorp offers a wide range of services to meet the needs of healthcare providers and patients.

Service Quality: LabCorp is known for its accuracy and reliability in delivering test results. Their advanced laboratory equipment and technology ensure precise and dependable outcomes. Additionally, LabCorp's efficient service delivery ensures timely results, allowing for prompt medical interventions. With a comprehensive menu of tests and diagnostics, LabCorp provides healthcare professionals with a wide range of options to aid in diagnosis and treatment planning.

Customer Experience: Scheduling appointments with LabCorp is a breeze, thanks to their user-friendly online platform. The staff at LabCorp clinics are known for their friendliness and professionalism, creating a welcoming and comfortable environment for patients. While waiting times may vary, overall clinic experiences are positive, with patients reporting efficient and organized processes.

Pricing and Insurance: LabCorp demonstrates transparency in pricing, providing clear information on the costs associated with different tests. They accept a wide range of insurance plans, ensuring coverage options for patients. LabCorp also offers discounts and payment plans to make their services more accessible and affordable.

Technology and Innovation: LabCorp stays at the forefront of technology and innovation in the laboratory industry. They utilize advanced laboratory equipment and technology to enhance the accuracy and efficiency of their testing processes. LabCorp also integrates digital platforms, allowing patients to access their test results and communicate with healthcare professionals conveniently. Furthermore, LabCorp actively adopts innovative testing methods and participates in research initiatives, contributing to advancements in healthcare.

Privacy and Security: LabCorp prioritizes patient privacy and data security. They have robust measures in place to protect patient information and comply with privacy regulations and standards. LabCorp's secure online portals provide a safe and convenient way for patients to access their test results and personal information.

Accessibility: LabCorp has a vast network of facilities, ensuring convenient access to their services. Additionally, they offer mobile testing services and home collection options, accommodating individuals who may have difficulty visiting a clinic. LabCorp also strives to accommodate individuals with disabilities or special needs, ensuring equal access to their services.

Collaboration and Partnerships: LabCorp maintains strong relationships with healthcare providers, hospitals, and clinics. They collaborate with research institutions and pharmaceutical companies, fostering innovation and advancing medical knowledge. LabCorp also actively participates in community health initiatives and programs, demonstrating their commitment to improving public health.

Customer Support: LabCorp's customer support team is known for their responsiveness and helpfulness. They provide assistance with scheduling, insurance claims, and billing inquiries. LabCorp also offers a range of online resources and FAQs to address common queries and provide additional support to their customers.

Reputation and Trustworthiness: LabCorp enjoys a strong reputation within the industry, known for their expertise and reliability. They have obtained various accreditations and certifications, further establishing their credibility. Feedback and reviews from previous customers and healthcare professionals consistently highlight LabCorp's commitment to quality and accuracy.

Social Responsibility: LabCorp demonstrates a commitment to environmental sustainability through their initiatives to reduce waste and energy consumption. They also engage in corporate social responsibility programs and philanthropic efforts, supporting various causes. LabCorp's dedication to ethical business practices and patient care further enhances their reputation as a socially responsible company.

Conclusion: LabCorp excels in providing accurate and reliable diagnostic testing services. With a strong focus on customer experience, LabCorp ensures ease of scheduling appointments and a friendly clinic environment. Their transparent pricing and acceptance of insurance make their services accessible to a wide range of individuals. LabCorp's commitment to technology, privacy, and security sets them apart in the industry. With a vast network of facilities and collaborations with healthcare providers, LabCorp is a trusted partner in healthcare. Overall, LabCorp receives a high recommendation and rating based on their exceptional service quality and commitment to social responsibility.

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Contact LabCorp customer service

Phone numbers

+1 (800) 845-6167 +1 (336) 436-7104 More phone numbers

Website

www.labcorp.com

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