Complaint Rating:

Company information:
LA Fitness
United States
Phone: 610-6644282
lafitness.com

Shante Hicks, a sales person, mislead me on the levels of the yoga class on Sunday. For two weeks the yoga and palates classroom was closed for two weeks for repairs. Neither online nor on print out they gave me is said that yoga class is advanced. While managers when I complained about classes pace told me that it is advanced class. During the Sunday yoga class we didn't have time for mind and body connection whatsoever and you can forget about stretching your muscles. This class is about jumping up and down from the mat and changing positions fast. The trial period is too short, if you work full time in addition to your part-time job, have family responsibilities, sick relatives, and also going to graduate school then LA Fitness isn't going to accommodate your needs. I didn't even have a chance for the first month of my membership to meet with personal trainer because it was end of semester and too much work. I hoped that after all the craziness ends I will be able to take care of myself, but LA Fitness wouldn't care. When I called member service manager, Stacy Bantle, she transferred me to some gentlemen who was extremely rude. I'm very unsatisfied with the service. They denied paying me back my initiation fee and said that it's my problem that I cannot jump up and down with their excellent yoga instructor. I was transferred from one person to the other and when I called the corporate office I was told that I hanged up on the local management, which was a total lie.