Complaint Rating:

Company information:
LA Fitness
1451 E Beltline Road
Richardson, Texas
United States
Phone: 214-646-1382
www.lafitness.com

Neither wind, nor hail, nor dishonest employees, will stop some companies from making a buck at your expense. I became a member of LA Fitness in late 07. Shortly afterward, I entered into a training membership. January 08, I was approached by a trainer stating that he and other trainers were looking to take money under the table to train members. They emphasized that my trainer was quitting, and they could continue servicing those clients at less cost. The Manager/ Trainer at this club Ill refer to him as Bryan, received two separate visits at the club from police officers, anxious to speak with him. I later found out it wasn't for a donation to their favorite charity. Also in the same timeframe Bryan was at this club:

Another club member, signed up with Bryan, and shortly after, his credit card information had been compromised, among other things, to purchase pornography on-line. Were talking over $1, 500.00. A trainer at the club, who worked for LA Fitness previously alongside Bryan, stated he also had his credit card information compromised, and $400.00 was used to purchase pet care products at the store directly behind that location. His personal items were kept behind the trainers desk while he trained. Club members vehicles have been repeatedly broken into in the parking lot of this club while Bryan was employed there.

My own credit card used to debit my membership and trainers dues has been compromised, and had to be canceled. None of this would necessarily, in my opinion, be the fault of LA Fitness EXCEPT for the fact, that AFTER this was made known to them, NOTHING was remedied. No phone calls returned nothing.
When I brought my concerns to the attention of the LA Fitness corporate office in February 08, they assured me the Regional Training Manager, Justin, would call me. In fact, since February 1st, Ive spoken to the office on 3 occasions, and each promises me the same resolution. He NEVER called. I did finally speak on the phone with Justin, ONLY because the Operations Manager at the club, Julie, contacted him after I explained everything to her in June. I explained that after contacting personnel, and sending registered letters, I am still being harassed by Body of Change. Justin took my number and told me he would look into it, but I needed to provide him with documentation of the situation. Within less than 24 hours, the paperwork was in Julies hands and faxed over. He was going get back in touch with me within a few days. Almost a month later - June 26th - he calls me; why? Perhaps, due to the fact that a complaint was filed with the Better Business Bureau. During that same visit, Julie also walked me over to the Trainers Desk to meet Jose. Jose apparently is the NEW manager/trainer. He took my information, including the copies of my letters, and my phone number, and assured me if he didn't call me back that same day, he would definitely be in touch with me within the next day. He was very absolute. Surprise never returned a call to me.

Now, they are attempting to settle with me for far more than what the sessions cost they conveniently forgot that I had free sessions as part of the package. This constant lack of concern to my circumstance proves to me that Body of Change is not alarmed about any of these issues, has no care for club members, or their personal belongings, including credit information. If you've had similar experiences with this club, let me know. Id be more than happy to share additional details. E mail me at: (((ROR redacted))) to contact the individual above Justin Rivers, his name is Mike Ulibarrie. He is the vice president over the territory. Give him a call.

Nothing improves or kills a business better than word of mouth. The volume of business companies such as this stand to lose in memberships and in training, can surpass what my requests and pleads have been for my situation.