Complaint Rating:

Company information:
LA Fitness
Indianapolis, Indiana
United States

I have been a member of LA Fitness (Glendale, Indianapolis) for the past couple years. Due to hard economic times I decided to cancel my monthly membership. My monthly membership of $34.99 was being withdrawaled directly from my personal checking account each month. To cancel a membership you have to visit their website, download and print a cancellation form, and mail it to their offices in Irvine, California. I followed this procedure 3 months ago. To my surprise I found out that I was still being charged to this very day. When I called the local LA fitness they asked if I had received an email notification after I sent the letter. I said I had not. They said there was nothing they could do to reimburse me for the months I never attended the gym. They did suggest to mail in the same cancellation form but send it "certified mail".

That afternoon a went to the post office to send my cancellation form "certified mail". As I did this, the woman working the desk mentioned that I was probably the 8th person to send a cancellation letter to LA Fitness "certified mail" today! I was shocked to find this out. It seems to me that LA Fitness may be deliberately not canceling accounts and continuing to take former members money. Could this many cancellation letters really get lost in the mail? I think not.

This is a complete rip off!!!