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la fitness — membership scam
I live in Elgin, IL. I recieved a flyer from LA Fitness in the mail to try their facility for 7 days for free. They had just opened 2 weeks ago in South Elgin so I was interested. There was no asterik or catch to it on the coupon. It just said, "other memberships MAY be presented". So I go in and the sales person SHAUN GREEN takes the coupon, asks me if i'm serious about joining, which yes, I was because I was interested in joining at a later date. So he then goes on to tell me that the pass is for 3 DAYS and that then I would be charged for the first month of membership and last month of membership and wouldn't have to pay registration fee. I told him I wasn't sure about that and that I would think about it. THen he offered me a tour of the gym. I thought, I'm already in here, might as well. After the tour he said, so do you want to give it a try? I'm thinkin I get to try for 3 days and if i don't cancel I get charged. So he takes me card and the next thing I know he's asking me to sign for 79.95. I said that is not what we discussed and told him to cancel it and he said, "well you might as well sign it because it's already gone through". WITHOUT MY SIGNATURE ON IT YET! He then said, "just come try a class and later if you don't like it, i'll cancel it for you" telling me i'd get a refund in 3-5 days. I leave, pissed and upset because I didn't have that amount in my account. I came back less than 5 mins later telling AnnMarie, the operating manager, to cancel it. She did. The next day, when the overdraft was on my account, my financial advisor as well as a friend of mine (who owns a gym) told me to demand reinbursement for the overdraft fee because it was their fault. I went in to the gym the next day and DOMINIC ORAIGARA told me i needed to speak with AnnMarie. I went in the day after that and AnnMarie told me it was Dominic that i was supposed to speak with. She tells us that the company never reimburses those kind of fees and there is nothing she can do at her level. So I call corporate. JAMES FOX, a customer service member, tells me he WILL NOT give me the district or regional manager's number and that they will contact me in 24 hrs. I asked to speak to James’ boss and he kept giving me the run around, saying, “he’s not available.” So I said, “James, I know you have a boss. I want them on the line. Now, please and thank you.” James says, “well I don’t know where he is” So I said, “well could you find them please?” and he said, “Well he’s not in the facility” So I said, “So you mean to tell me there is nowhere their above you.” He said, “no. but everyone is going to tell you the same thing I am telling you, that we don’t give those kind of refunds.” I was LIVID! He told me the regional manager would be in touch with me, his name is RENE SHARP. I waited in the gym for SEAN because AnnMarie said he was starting his shift soon. SEAN came in, and spoke down to me and tried to make it seem like he did nothing wrong, that I knew I was getting charged, and that he was trying to save me money. Yea. Right. I told him he never said anything about the 7 day pass and that how is it saving me money to make me pay 80 bucks for 3 days. He then tried to dismiss me by saying, "fine i'll give her her $25 fee out of my own pocket." But it's not just about the money. They are tricking people into memberships, telling one thing and doing another and he shouldn't have done it to me or be allowed to do that to someone else. So I called the customer service number again, told the woman to have a director call me ASAP. That was at 4 pm central time. Still no word. And they didn't call me after the initial complaint. It's been 4 days. They are not taking me seriously and trying to sweep the matter under the rug. And now I’m losing money that I couldn’t afford to lose- I just graduated from college without a job and am still transitioning, so this is really taking a toll on my finances.
The complaint has been investigated and resolved to the customer’s satisfaction.
kids klub
The Kids Klub at the Hunters Creek LA Fitness is a total nightmare. I will not take my kids there anymore. The first time I took my 3 year old there at 8AM and after my workout an hour later went down to pick her up, there were a dozen children including 4 babies all under the age of 3 and the lady that was suppose to be watching them was on her cellphone for 15 minutes with her back to the kids, while I stood in the room with her! I didn't want to leave cause she wasn't watching any of them and 2 of the babies were sitting on the floor in the middle of the big kids screaming! I went straight to the front desk and complained to a manager and he said he would address it.
Fast forward to the next time my husband goes and takes my 3 & 6 year olds...she never got out of her chair the entire time, cause of all the visitors she had coming to chat with her. He went and complained and again, it would be addressed.
Yesterday I was there, without my kids this time and I was working out right in front of the door and in the one hour I was there, her husband/boyfriend/whatever came in to visit with her 4 times, the cleaning lady came in 2 times chatting and then another lady chatted with her for 10 minutes and did not have a child to drop off. When I got home, I called them back and complained.
This morning I took just my 3 year at 8AM and there were no kids there, so I was like, okay, it's just the two of them (it isn't hard to watch ONE child)...as soon as I walk out of the room, the lady walks out behind me & heads to the front desk and leaves my daugter in the room alone! I turned around and got my daughter and left and took her to grandmas house. I came back and complained before working out and of course, it will be addressed. (YEAH RIGHT!)...then while I am working out the ladies husband came in several times to chat and the cleaning lady, too, all the while, her back was to the babies and toddlers in the room! Then while I am on the treadmill (you can look down right into the Kids Klub...I timed her 17 minute phone coversation! AGAIN!
I am so FURIOUS that ANY company would allow this to happen under their roof! They are suppose to be watching children...not animals! From now on, we are just coordinating with grandma to watch our kids while we are at the gym. I cannot workout and be a nervous wreck the entire time wondering if my daughter is in safe hands or not.
The complaint has been investigated and resolved to the customer’s satisfaction.
We are in Columbus, Ohio and I have so many complaints about the Kids Klub here. I'm so livid right now. And what's with allowing personal friends of employees be in the Kids Klub?!?! That's my main complaint, other than an employee being a jerk to a baby. I'm fed up. I wish I never joined this gym.
I work at a kids club in California and we do get some employees that don't care at all about the kids, I am the kids club supervisor and my staff is all very attentive to our kids at the gym, I feel so bad for you and your experience my advice is to check out the person working at the kids club before even signing up to that gym, 24 hour fitness has a kids club that has a ratio of 10 kids per employee and babies under 18 months count as 3 kids so we never get too many to watch.
You know at the gym those girls get paid minimum and ya, a lot of times they just work their to get a free gym membership. Be careful where you place your kids even just for an hour. -
cancellation
I tried to cancel my LA Fitness membership in February and they said that the branch can't do it you have to go online and print and send the form. I did that, I did it again after having the same conversation in March and April. Now I am on to May and still going to download my 4th cancellation form. The manager said I can have them cancel it now becuse of everything but that I will have pay for the next 2 months because of the billing cycles and the advanced bill oh and they still want to pay for the April charges too that were reversed by mastercard when I filed a dispute. I complained and the nice man at the counter called me a c*^t. So I have a bill, a membership I don't want and can't cancel and no way out of it. I do not recommend LA fitness to anyone.
The complaint has been investigated and resolved to the customer’s satisfaction.
My 14 year old daughter and I joined LA Fitness last summer. We even signed up for the personal trainer. Because of my health problumes the trainer was afraid to have me do anything, so I cancelled the trainer. Everytime I went in they keeped a close eye on me and said if I use another location I needed to tell them so they counld call them so they could keep an eye on me. I didn't feel conferatable with them watching me every min that I was there, so I stoped going. a few months ago I tried to cancelle. I got the form for both of use and send it in with a note do not charge me anymore. They were able to charge me one more time and I did not say anything. Becasue of the washington / Chase change over my card has a timp freese on it and they can not charge my account. So they are now calleding me 2 to 3 times a day everyday. They are putting my health in more jepardy now. I am trying everything to stop the calls and stop the charges. I don't want to bring them to court, but will if I have to. I now know that I have a long battle on my hands. Is there anyone out there who can help me?
I am disputing charges made to my credit card for the period lasting from February 2010 through October 2010. Here is my story. I visited my local LA Fitness (Mound Rd Warren, MI 48092) on 2152010 to tour the facility thinking of joining. I was met by a male trainer named Gale who showed me around the facility. I was not ready to join this facility, I meerly wanted a tour to compare it to other local gyms in my area. However, after my tour, I sat down with Gale to discuss contract terms. Gale did convince me to leave a $60 deposit towards a membership at this facility. The charge was placed on my credit card on this date (2/15/10). After re-thinking my decision the next day I called to leave a message tfor Gale to cancel my membership because I was going to join a less expensive gym in the area. I was told by the person who answered the phone that they would relay this message to him when he arrived for his shift. I made a follow up call that same evening to Gale to verify that he received my request to cancel my membership and to be sure to cancel the charge on my credit card, Gale verified this with me over the phone. He assured my my account would be cancelled and my credit card not be charged.
Upon reviewing my credit card bills for October 2010, I noticed a charge from LA Fitness for membership dues of $34.99. This caused me to review all of my prior statements, to my surprise I was being charged a monthly fee of $34.99 each month starting in March 2010, as well as a charge for a $60.00 down payment in February. There is also an additional charge of $85.00 on my card for LA Fitness and I don’t know what caused this charge to appear. Also, the auto-billing process from the months of October and November caused us to go into an over-limit with our credit card company, therefore causing additional charges against myself. I did call LA Fitness Corporate and spoke with a young lady named Brooke, who did assist us in receiving a credit of $174.95. After reviewing all of the fees I was charged by LA Fitness, I paid a total of $533.60 (this includes 2 over limit charges of $143.69). This leaves a balance of $358.65 which is owed to me by LA Fitness.
I am very upset with my overall experience with my visit to LA Fitness. I was verbally told by your salesman that I would not be charged and that my account would be cancelled that day. The problem with your staff is that they refuse to take NO for an answer. I was never issued a membership card, nor have I ever enter your facility since 2/15/2010.
Cancellation is simple
1. Walk into your local LA Fitness and pick up the form, or go online, no questions asked, and mail it in 10 days prior to your next billing (why? So they have time to stop the auto eft) It's self addressed and ready to go
2. You'll receive an email within 5-7 days confirming its cancelled
3. Your done
i agree with all the complaints ive heard, im trying to get out of paying $1600 for 5 months of sessions im not going to use. when i signed up i was not informed properly of even the bacis of the contract, i had asked them if i could cancel any time they said and i quote, "yes and you can also freeze your account if anything happens and you can't afford it at that moment you wont be build for say up to six months and when you come back you can start again". they completely skiped my question and whent into something else. i never heard it would cost 50% of how many months you signed up for, and even if you don't want 50% of the sessions you have to pay for when you cancel "their there for you". we were miss imformed of this and now we are trying to get help to stop their awful customer service and shady bussiness habbits. how can they do this with us good people who are Manipulated into these things and not told anything.?
general managr desrespect
To Whom It May Concern:
I am writing this letter as a compliant against the General Manager, Thomas J. Colaiezzi of the Havertown, PA location.
On April 29, 2009 at about 5:40pm I was speaking to one of the representative about my account. The representative was very patient and professional, however he asked Thomas J. Colaiezzi for his assistance regarding my concerns. To my surprise and dismay Mr. Colaiezzi (GM) responded by say, “Make it quick because I have to go the 5:45pm spinning class”.
As a paying customer and a devoted gym member I think that his response was very rude and not to mention unprofessional. In customer service I was taught that customers come first, especially if they are not being rude and belligerent. I so happened to be in same spinning class that evening, at no point did he apologize for his behavior or try to rectify the problem I was having.
I spoke with at least three employees of LA Fitness and they confirm that Mr. Colaiezzi is very disrespectful to employees and members of African American descent. He was very playful accommodating in the spinning class with the Caucasian members.
In an economy where gym membership is a luxury and not a necessity I am surprise that a General Manager would be so blatantly disrespectful and unprofessional. I have come to the resolve that I will be canceling my member and seek a gym which is welcoming to members of all race and creed.
The main complain that I had was that LA Fitness charged my credit card because they could not get payment from another party that use to be on my account.
Six months ago they separated our account and was collect from the individual for months. However, after being unable to collect from him they resorted to charging my account.
For any further questions feel free to contact me at my email address.
Yours truly,
Debra
The complaint has been investigated and resolved to the customer’s satisfaction.
The only reason they would charge you for another person is if you signed to have them added onto your credit or debit account and consented. If the person changes their billing you are still responsible as default. Make it simple, don't do a "family add on" if you can't foot the bill, make them get their own account. Simple. As far as racism don't judge the company by one bad person, call corporate and he will be fired immediately
cancelation
I signed up for LA Fitness years ago, I used the gym a lot. I loved it, but as the economy was getting bad and lost my job from lay-offs. Also moved in to Trillium Apt which has a excellent gym for there residence. I went online to cancel my membership, and on the LA Fitness website states please fill out cancelation form and send to corporate office and in 30 days membership will be canceled. I did have to pay one more month, so I did this. I thought everything went alright, but that next mont I was billed again for $25. I filled out another cancelation form and sent it to LA Fitness, a month later I checked my credit card statement again and yet again $25 was taken out. At this time I am getting frustrated I than printed off another copy of the cancelation for and sent it in, you can only guess what happened next. I recived a letter from LA Fitness stateing that they tried to bill my card and it would not go thru. I called American Express and told them I wanted to dispute this. I let them know that I have sent in 2 cancelation forms and nothing has been done. they went and disputed it for me. I then sent in another form, yet again I recived another letter that next month stateing they have tried to bill my card again that they are sending me to collections. I went in to the PV club very upset, I talked to the manager and explaind what has been happening. he stated that I have been doing this correct. I asked him to send in the cancelation form thru the clubs mail so I knew they would cancel membership. he sated he could not do this. That I would have to cend thru USPS. so I took my chances again $100 later. the next month I had another payment taken out of my credit card $25 ( that makes $125). I than got a call from LA Fitness stating that I am past due. I explained everthing I did, and they said I need to send in Certified mail, I said nowhere did it say that and the club manager did not tell me this. I stated that this is just a way to keep getting money. they said that they never recived the forms. I told them that I canceled the membership and I want them to cancel it over the phone. they stated could not be done and that I am being sent to collections. By this time I am pissed. I advised the to do this and I will take it from there. next month another $25 was taken from my account. and I disputed w/ my credit card company was credited back $125, I won the dispute. I get another call from LA Fitness and same conversation again. but by this time I am yelling, the rep tells me that I have to do 3 steps to cancel. I info her I did everything that was told to me. that I am Thru jumping thru hoops. she stated she would send info from her side to cancel. It took me 7 months to cancel my membership. I sent in 4 cancelation froms, talked to a manager. and two reps from LA Fitness. Finally my membership was canceled. This is why people are so afraid to join gyms, even though they state they have no contracts, it still takes an act of god to cancel.
my brother went thru a similar situation with Golds Gym and Ballies.
The complaint has been investigated and resolved to the customer’s satisfaction.
LA Fitness makes it impossible to cancel their membership. I contacted them months ago to try to cancel their cancel anytime membership. In order to cancel online you must sign up for an online account. They make you sign in to your account at sign up. If you go with them save your sign in information. It is a nightmare to get through to them to get your information. This is a planned by the company so that you will have other things to do and forget about your 30.00 a month. It worked on me. It was such a problem that I did forget. They have their cancellation form on line but for some planned reason you can not open the file. I disputed it with my bank and ultimately they continued to charge my card. Four months later I went through the steps again and once again you can not download their cancellation form. Finally I went to their building where they try to talk you out of leaving but ultimately they gave me a cancellation form which you have to send in by regular mail. They also tell you that they need to receive it ten business days in advance to stop from charging you again on their next billing cycle. If they put as much time into customer service as they do into making sure you cant cancel they be a much better company.
Cancellation is simple
1. Walk into your local LA Fitness and pick up the form, or go online, no questions asked, and mail it in 10 days prior to your next billing (why? So they have time to stop the auto eft) It's self addressed and ready to go
2. You'll receive an email within 5-7 days confirming its cancelled
3. Your done
unhealthy, at best!!!
The place is a dump. It smells bad and it is extremely crowded during peak times. The ladie's restrooms, showers and locker rooms are unhealthy, at best: sanitary napkins in the showers, hair stuck to the ceramic walls, paper towels all over the floor, dirty carpets, and a puddle of water between the showers and the locker room almost made me fall and break my neck. The manager says the facilities are cleaned only at the end of the day because the janitor is male and can't get into the ladies' locker room... Tried to complain to headquarters but gave up waiting on line, they don't have an 800 number and my long distance call was getting too expensive. No place for complaints on their web page, either... The telephone option for Spanish doesn't work, either...
The complaint has been investigated and resolved to the customer’s satisfaction.
[protected] sorry
LA FITNESS [protected] press 0 for operator. As far as cleanliness, if you let staff know of something dirty it is procedure to clean it up immediately. They have scheduled janitorial on hand all open hours and if there is a mess in between let them know. Also, LA Fitness website has alot of contact info. visit www.lafitness.com
unprofessional behavior
I recently went to the La fitness in tradition to inquire about a membership there. All my friends go there and I understood that was the best and most fully equipped gym in Port st lucie. I was greeted at the front desk by the GM. His name was Nick. From there my visit went downhill. He asked me my name and after i told him he then asked if I would be joining "his" gym today. I told him I would like to know what they had to offer and was told that a gym was a gym, we have it all, so dont waste my time with stupid questions about the gym. I was then told that i came to the gym for a reason, and that reason was to lose weight, not look for a cheap price. I was appalled by the way the man in the "too, too"tight shirt was treating me. He was wearing shorts, dirty t-shirt and a surf hat, and he told me I needed to lose weight! All in the first 2 minutes of meeting him. I told him I was not interested in losing weight per se, but my overall fitness was the concern, A stupid smile came over his face as he tried to stifle his "laugh"about my weight comment. How humiliating! I turned round and started to leave as he said "you want the cheapest price, go to golds gym" I cried all the way home. Needless to say, I wont be joining that gym if they employ rude trainers like that.
The complaint has been investigated and resolved to the customer’s satisfaction.
Wow! I have had a similar experience with this gym. I would never join this gym. I went to a smaller gym in Port St Lucie, FIt Image Fitness over on US.1 north of Prima Vista. where they offer Zumba, free weights, and a bunch of cardio equipment. My opinion is that people should start joing smaller, more personable fitness center. Better quality.
I cried all the way home
go join curves
Hmmm it sounds as though this person is leaving a lot out... I have nothing but great experience there with staff and cleanliness and wouldn't go anywhere else
unauthorized charges
I signed up for LA Fitness in Downey, California and the salesperson never disclosed to me the cancellation process and the '20 day' processing time it takes to cancel. The credit card they had on file was canceled so they charged me 29.99 plus 5.00 because the could not bill the card. In order to cancel I had to physically go and get a cancellation form with a bar code and request cancellation in writing. The girl at the Hemet location said once I paid the 29.99 plus the 5.00 fee it would be canceled.
I gave her a new credit card number for the sole purpose of paying this charge because they said if I didn't pay I would continue to get billed. The girl said this would be the last charge. A week later LA Fitness charged my card $29.99 again. I never authorized my card to be used for future charges. I consider this a fradulent charge. When I called the Hemet location the girl I spoke to said that it takes 20 days for cancellation to process. What a rip off.
The complaint has been investigated and resolved to the customer’s satisfaction.
I worked next door to their temporary sales office before the Lacey L A Fitness (close by) was built. Lots of their sales folks were always telling me to join now (early - before it's even built) to save and you can cancel anytime you want before it opens. I finally gave in and paid a membership fee and gave them my Visa # to charge my monthly dues to once the fitness center opened and I started using it.
They said my membership fee would be refunded in full and my credit card wouldn't even be charged if I wanted to cancel before it opened. Well, our company ended up moving away before the club opened. The sales folks knew that I only joined because it was gonna be so close to my work, but when I found out my company was moving and wanted to cancel, no one there knew how to take care of it, so they said to come in when their boss was there (Brad) and he could do it. He wasn't there a lot, but I knew who he was.
Brad and I spoke about it a lot and he said he'd have to find out more about it. He said his sales people shouldn't have told me that but he'd see what he could do. I went to their website too to cancel, so I thought it was done. Then, when charges started showing up on my Visa, (my company had moved by then) I called him and was told he'd take care of it.
Then the next month, more charges and no credits. I called again, but this time the new club had opened and I got an employee there and explained my dilemma. He said he'd have Brad call me. Sometime later that week he called me and was really really sorry, but said he'd get to the bottom of it. This went on a few more times and I got busy with other things.
I just noticed recently that LA Fitness is still charging dues to my credit card! From looking at [redacted], they are pretty good at this and it is a common theme in most every report! When is someone going to do something about these people? Am I going to have to call them every month for the rest of my life? Somebody please help here! This is ridiculous and I and several others want their money back! What should I do? Thanks!
I canceled out my club membership and my debit card is continuing to be charged for services I no longer receive. The accounts were frozen and canceled in March, I have not visited the club since then. I was charged for training and club membership freeze. Now in October I was charged $85.37 from my debit card. I visited the club and was told my account is active, but frozen for membership, open for training. I would like to cancel my membership and my money refunded for October 2008. Please help me to not be charged anymore money from my bank account.
I agree with all of the complaints listed about LA Fitness Training and Unauthrized Charges.
I had entered a training contract for a year. I was approached in Mid Sept about a " special promotion" . This particular promotion would reduce my training cost from 524/month to 398/month. The training manager, called me at 930 pm. I informed him that although it was a good deal and I would come to the gym and review the contract during more routine business hours. Anyway I went to the gym 5 days later and reviewed the contract which was in writing ( because the computers were down) it would reduce my cost to $ 398 per month for 6 months. I asked what would happen to my current contract. He stated that my current account would be "frozen" and he validated in writing, that origination fees, etc were wavied given " I was a good customer" ...
Anyway, I showed up for training and I was told I had no training sessions left. I was told it would have to be a manual sign in etc. ( little did I know they were going to charge me individually for my training sessions) I talked to the " Training manager" he stated it was just protocol while my " new promotion " took over...Well due to business I was out of town for 2 months and had not reviewed my Credit card statement...( yeah my fault)... However, the credit card company called and asked my why had the charges from LA fitness increased? I did not know what the risk consultant was talking about...Anyway LA fitness was charging me for both contracts, no freeze had taken place. Although I had requested a copy of the new contract the day I signed it ( I was told the computers are down, and the copier was conviently broken...I tried after that but got several excuses.. etc...) I am now being charged 1050 dollars a month for the past three months...More over all of those manuel sign in they charged me individually...I tried to talk with the manager of training and he stated from their perspective all of the charges were correct and my cc company had made a mistake... Moreover, he refused to give me an itemized billing statement, a copy of my contracts on file or even documentation of the freezing... I have never been so poorly treated...I am so upset with myself...I did manage to get a copy of the 2nd contract from the front desk clerk who works mornings...( she did not know me) Get this the contract on file is for 11 months not 6 months and there is a signature on this contract thats not even mine. The origination date is 9/23 and I did not even sign the contract until 9/28. This is fraud. I feel apprehensive about even going into the gym. I am filing a complaint with the State Attorney's office for fraud. I have read many complaints and my question is why haven't a class action law suit been filed against LA fitness?
Duped LA Fitness Customer
from a former employee :
just cancel your credid card and get a new one... they train their employees to say that if u are behind your payments they will turn in to collections! BS! its more expensive for them to hire a collection company so they wont do it! thats the only way to get out your payments, believe me noone will care to help u!
good luck
fraud and inappropriate behavior
The LA Fitness Pro Results Training Programat Universal City has a bad habit of charging clients for appointments that were never made.They claim they can't keep track of appointments properly on their computers.They claim that their trainers don't update their schedules.They proceed to book you for a training appointment and then charge you whether the...
Read full review of LA Fitness International and 1 commentconfessions of a former la fitness employee
Former LA Fitness Employee:
After reading the numerous complaints on this board I feel the need to coroborate many of the issues facing LA Fitness. I want to first ofer my "inside" details of how LA Fitness operates its business. Let's begin with mangement or the lack of.
LA Fitness does not offer any formal training nor does it provide continuing education in the crucial area of managing personnel. LA Fitness also uses a very narrow metric for promotion within its manager ranks. This simple metric used is “sales” if you’re a great salesman you get promoted. That is it! Also, LA Fitness draws heavily from an employment pool lacking in maturity. Many of their "GM's" are simply children doing the work an adult should be doing. But paying adults appropriately would cut into Mr Welch building his new mutli million dollar house in Malibu California. Yep, its the truth folks. Same Wall Street menatality at LA Fitness.
As a customer, please don't put your health or your money in the hands of people who do not care about you after you've provided them a credit/debit card or check. Not to mention many of the people selling memebrships or personal training are not properly trained or educated to give anyone advice related to health and fitness. Also, these "agreements" that management likes to call are "contracts" don't be duped into their snake oil salesman type selling. Once you've swiped your card you're pretty much history regarding any value added customer service.
Another issue facing LA Fitness is their high turnover. I'm sure many of you have seen this at the clubs you frequent. How many times have you had a differnet trainer over the course of several months? If you're the average LA Fitness customer odds are you are likely to have 3-5 trainers during the course of your "contract." Why is this? Simply put, LA Fitness doesn't give two red cents about its employees. That coupled with there "creative" ways they have employees "punch in" for compensation has always been a source of confussion for its employees. Just ask an employee to explain it you. They're always looking for a way to screw their employees to save a few cents while their poor cusotmer service issue is left like a festering sore. Another tid bit worth mentioning, LA Fitness management would prefer the trainer not to call his/her clients if they are out sick. Why? Because some district manager gets a nice cut from the number of people who have walked through the door. Disgusting, isn't it?!?! So, they would rather a scheduled client come through the door angry than to have been notified by the trainer.
All things considered, I could not, would not recommend LA Fitness as a place for employment. Nor could I recommend it as a service to purchase. And all the previous complaints I've read are true. The stories I have heard and witneesed are dispicable on all levels of business. And to Mr Welch of LA Fitness, I hope the home you're building is close to a cliff! You F N SOB!
The complaint has been investigated and resolved to the customer’s satisfaction.
Since there are so many former LA Fitness Personal trainers here, perhaps someone knows the answer to this question. Can I be excluded from the Personal Training Area? I saw they had some TRX equipment in that area and I went over to use it. A trainer was in the area with a client but I was not interfering with their training. He told me I had to leave. On the website it says that TRX equipment is located in the Functional Training Area which is available to all members.
Yes you can be… I am not a personal trainer client and apparently I was told in the contract that, that areya is for clients only so dumb
I like the LA FITNESS GYM. I joined last year 2017 and joined the facility in Waldorf, Md. The gym itself is nice, and I like the classes such as spin cycle, Zumba and power circuit and Aqua Fit. I also like the fact that it is month to month and I am not locked into a long contract. However, if you JOIN LA Fitness do not sign up for a fitness assessment. That is just a ploy by the sales department to get you to sign up for personal training and that locks you into a contract. That is how they got me. I signed up because I wanted to go to the next level in my fitness and wanted to make sure that when I lift weights I am doing the correct form and plus I thought getting a trainer would help me lower my body fat consumption faster and tone up and help me reach my goals faster. However, this past 10 months, of personal training has been a total waste of my damn time and $. I signed up for 12 months worth of sessions because it was cheaper. however, you are locked into a year and if you are not satisfied and cancel you have to pay out the difference of what you owe which I am not trying to do. The trainer they set me up with was slack, lazy and all he has done is put me on cardio equipment and I told him several times that I do not want to waste 25 minutes of my season doing cardio because I do Zumba, Aqua Fit and other cardio several days a week and during my sessions on want to focus more on strength training and weight lifting but he continued to put me on cardio equipment so I fired him and asked the sales manager for another trainer. I hope this trainer will be better. I only have sessions left until May so I am going to ride them out but once my sessions run out and my contract is up I will never use a trainer there again. The trainers are a bunch of inexperience trainers who just got certified and have never worked at any other gym before. Some are even trainee's and don't have a cert and from what I understand any [censor] can pass the certification test and not be a trainer. They have Master Trainers who are considered expert but they cost a fortune depending on how often you meet with them and they are hard to get. LA Fitness itself is nice and they have a nice sauna, whirlpool and offer Aqua fit classes but the personal training sucks and is a waste of time and I could have gotten better results training on my own. I recently started training with trainers at the company building I work at. the training is free as a company perk and I have to say that LA Fitness trainers have nothing on the trainers at the building I work at. They are much more attentive, they are organize and really work with you on your form. and they are free. If I had known this I would have never wasted my damn $ on these piss poor trainers at LA Fitness. La FITNESS management, if you are on this forum you really need to make sure the trainers you hire are experience and not just have a certification. Also, you need to school them on being professional. the guy I had was so unprofessional that half the time he was testing on his cell phone while I was working out and not watching my form at all and sticking me on cardio machines so he can play with his phone. What a waste of time.
As a former employee of L.A. Fitness at two different facilities in Maryland, I can honestly convey the failed leadership of this company. Both L.A. Fitness gyms were operated under very poor management and unacceptable conditions. Further, the unsanitary conditions in the restrooms, group fitness rooms and main floor were embarrassing. Communication from the group fitness director was very inconsistent and poor. Certain instructors were creating a juvenile hostile environment behind the scenes, joking about it, and creating controversy where none existed. Whereas other instructors maintained professionalism at all times. As such, a few of our best group fitness instructors resigned due to the ongoing egregious issues surrounding. I personally witnessed many members complain about the lack of cleanliness in the restrooms with the GM, only to be ignored and not addressed by the GM at that time. Equipment in group fitness classes used and damaged by other employees who did not have authorization to use the equipment, yet the damage was blamed on instructors who weren't even present in the gym that day. Moreover, when a few of us offered to address these ongoing issues with corporate, we were shunned and disregarded. We even offered to organized a meeting with a power point presentation to highlight why both gyms consistently received a 1 star rating out of 5. But again, corporate disregarded our offer to fly out and meet with these so called suits. L.A. Fitness leaves behind a strong evidence-based record of failed leadership and demonstrates their focus on membership numbers only regardless of countless complaints by members and employees. Myself and a few others who resigned from this company are surprised there aren't more lawsuits pending against L.A. Fitness. Shame on this corporation for bad faith conduct and not honoring their own rules and procedures.
Absolutely true, in La Fitness there are so many rude unprofessional Activities directors for Gr.exrcise department with leader in CA Lean Kleine, non stop hiring extremely rude unprofessional Regional Directors one by one-East Coast Lean Kleine, who creates stories, gossips etc, no one responsible to fire her from her position, she does what she wants, chaos absolute chaos.Particularly Virginia branches, instead of hard work and appreciation and gratitude for subbing classes they woul rudely screem call, bother, very, very rude or create untruthful stories .Sad very sad to see this type of operation still in business!Hopefully with new Law and rules, there will be fired many and many of employees of these VA gyms.
I would have to agree with your comment.
LA Fitness has the rudest most arrogant managers ever. I had never worked in the Corporate environment before, 20 years in the fire service. I became a spin instructor and enjoyed being able to help the members that were so often let down by instructors either not showing up, fired or just sick of LA fitness bull####. They pay $12 for a spin class? Then they wonder why nobody stays, Actually I correct myself, they don't wonder because they don't care. I wish for 2017 they finally go out of business!
You are writing in fear of losing your job. Just google LA Fitness in the realm of gyms. My wife is a fitness and wellness director in the private sector country club environment. She states that LA has the worst reputation in the industry. They've had so many lawsuits it's not even funny. You should be the first one drug tested as it's very clear you used the crack pipe before putting fingers to the keyboard.
The credit card that was on file for my membership had expired. When contacted concerning the expiration, I informed the man on the phone that I also wanted to cancel my membership. He said, "no problem, lets get this card number to cover the last months dues and then I will go ahead and cancel. I received an e-mail stating that my membership was up to date, so I contacted him and he said, "don't worry about that, it is all taken care of for you." Needless to say he lied and I kept getting charged. I contacted my local gym and the girl told me she would take care of it and put in a request to return the charges. Of course that wasn't true either. No matter what anybody tells you, make sure any mailing are certified and you get names and documentation for everything. I will never recommend LA Fitness to anybody, based solely on their business practices.
While attending L.A. Fitness in Burnsville, MN, I was sucked into the personal training by being tricked into signing a contract that I wasn't offered to read. It was a high pressure gimmick, but I accepted my bad luck and tried to make the best of it. I then began receiving awful training sessions, but was told that there was nothing that could be done for me. I was 'given' the option of freezing my account (of where I was still charged a fee) but poor quality staff did not document such freezing and money was continuously taken out of my account. When confronted, they would not even refund the money that was taken from me and would not help me with my complaint. AVOID THIS COMPANY and you will not lose your money or become taken advantage of! The well being of the customer is not of concern, but only money and upholding pointless contracts!
This place is like Hotel California.
"You can check in anytime you like, but you can never leave"...I cancelled my membership in 2006 at least I thought so until they told me thay had been garnishing my wifes bank account for years without us know it. Now conveniently there's no proof that they got any cancellation and we are out the money...Dont worry LA Fitness you'll get whats coming to you...if this business is still open by the end of the year, then I'll have no faith left in humanity...I vow to fight LA Fitness until I die.
Take care! LA fitness offer cash back after 3 months of regular acceptance for you get in there. It is not true; they do not give that and happened with other friends as well. Direct Debit account: do not allow that! Even when you are no longer part of the gym, they keep debiting your account and think it was just by chance, but they are not willing to refund you soon. So, you get a big, very big headache.
Honestly, I do not recommend this company; they do not follow what they offered to get you involved.
dirty and poorly run club
The club is constently dirty in the morning (dust, garbage, paper towels) on the floor. There are "dust bunnies that are noticeable around the machines and in the spinning class. There is 1 cleaning person that is supposed to be cleaning but on numerous occasions can not be found cleaning. The locker rooms are disgusting. There is garbage left out as well as mold growing in the showers. There have been at least 3 times that the club has been without paper towels throughout the entire club. They were not filled for a couple days. Lastly the front door to the club has been broke for quite some time. This is a safety concern seeing that there is only one person who opens the club up in the morning (a female) The club has taken to long to act on these matters.If there is anyone who asks me of a fitness club that is good and that would be beneficial for them to join-IT WONT BE LA FITNESS!
The complaint has been investigated and resolved to the customer’s satisfaction.
I've been a member of the LA Fitness on skillman and walnuthill now since it opened and I have noticed over the past six month's that the gym has been declining in quality. It's mostly due to the lack of respect for other people working out. Example. Put you weights back after using them. Wipe your sweat off the bench that has been used. If these two simple acts would be enforced I'm sure the quality would go up.
la fitness - horrible service/out for your money
Please provide any legal advice you may have regarding the matter below; your help is much appreciated!
I recently signed up for the personal trainer's program and had every intention of going through with it but…
On the day of my first scheduled session I received a text message from my trainer cancelling our appointment due to personal family reasons promising that “this never happens” and to meet at our next scheduled session. Yet on the day of my second session he texted again this time telling me he's been moved to another location asking me to meet him there instead. After telling him it's too far for me he texted me back saying that another training manager will call me and she'll take care of me at my current club. I ended up having to call her that day (taking time out of my job) because I didn't hear from her then ended up worked out on my own anyway (I also learned she takes a 4-hours break each day so don’t expect a call between noon and 4pm). After my work out I decided this unreliability is ridiculous from a professional business especially since I haven’t even officially started my sessions and questioned how they made a profit (which I now learn through all these complaints is by making it as difficult as possible for their members to cancel memberships). I called into the club that night asking to opt out of the program and thought since I haven’t even used it yet and I’m already unsatisfied with the service it’s not a problem (Ha!). At least the person I spoke with was understanding and polite about it but he said “I wish I can press the cancel button for you because you have a legitimate complaint but today is the fourth day from your initial start date and you can only cancel THREE days from the start without any problems”. He promised to forward my complaint over to another manager who will get back with me regarding the matter.
I received a call the next day but she had no clue. After I repeated my story to her she gave me the same “three days to cancel” spiel and offered to sign me up with another trainer. I wanted to scream “your product is broken before I’ve even used it; I don’t want to try using it; I wish to return it; the grocery store allows returns for up to 30 days, why don’t you?” but asked to speak to someone else. Well the next manager must also be a programmed robot because he said the same thing and this time I did say what I was thinking. I have since changed my bank card number and waiting for yet another manager to get back to me. I’m now stuck between going through with a terrible program with unreliable service within a company that run scams or cancelling it at a 50% cost to me which is $750 for something that I haven’t even used!
Does anyone have any legal advice on how I can get out of the program? Please help!
The complaint has been investigated and resolved to the customer’s satisfaction.
I remember when I visited the gym near me, I wanted to check out the prices. I knew I was going to sign up there because there are no other gyms around where I live. I was not able to sign the contract and pay because I was on my lunch break. But when I told the sales associate that I would be back later, he seriously went crazy. He was getting visibly upset that I would not sign right at that moment and was saying anything he could think of to get me to sign. It was a little unappealing to say the least, however seeing him get so aggravated was somewhat humorous. When I came back, he was obviously very surprised and of course very nice. After that it was like I did not exsist. Nice.
Then I was not sure about signing up for PT. The guy doing the selling also started getting visibly upset and continued to insult me and say that I obviously did not care about my health if I didn't sign up.
Speaking of the PT sales rep. All I know is that his name was Louis and he worked at the South Elgin, IL gym. Anyone know his last name, please let me know.
misleading, sneaky, can't cancel!
Without getting into dated LONG detail, since I don't have the energy to explain from the beginning, I will give in a nutshell. If there is a problem at all, memebership or training, good luck on getting it fixed. I had a problem with a charge for my membership (to a wrong credit card) - no one could help me. The gym manager was never available, and when I did reach him, I was promised a credit I never received. Then it started with signing up for personal training. The "training manager" did not completely explain IMPORTANT details regarding the training sessions, such as THEY ARE ONLY 30 MINUTES (I have always had training for one hour sessions) and that the training charges to your credit card or bank account KEEP ON CHARGING YOU forever until you physically write LA Fitness a letter to California telling them to stop! Had I known about how much I was paying only included 30 minutes sessions, I would have never bought the training. They are not competitively priced in that area, and that's probably why he didn't mention that! On top of that, I was promised FREE sessions for signing up, since I bought so many, and since the original quote I had he could not honor when I went to sign up - the so called "deal" had changed. I was promised 12 free sessions, which I had to literally chase down this manager forever to ask about my free sessions so I could get them! No one could help me. He was often not there. I left messages. I think after a long annoying while I got a few free sessions after nagging him so many times, and I most certainly know for sure I didn't get the 12 I was promised. Getting ANYTHING done at LA Fitness is a joke. Everything is "corporate". If you call corporate, they tell you to call the local gym. If you call the local gym, they blame everything on corporate. If you want to cancel your membership, you can't simply cancel it at the gym. You have to write "corporate". You better get it certified mail, or be sure they will say they didn't get it. You can't send them an email OR leave a voicemail for anyone. They make it practically impossible to deal with any situation at their corporate office, and make it as inconvenient as possible, I'm assuming so that they can squeeze in an extra month or two of charging you for a membership. If you actually do get ahold of a receptionist there - GOOD LUCK! They are short, rude, and no matter what you say them, they throw in the "on hold" loop. In the decades I have been working out, and have also worked at health clubs, I have never witnessed such a club with poor customer service. I have no idea why they are as big as they are, except maybe for cheap memberships. Talk about getting the run around...
I am still a member there but won't be for long. Just waiting for my training to run out. Just beware...you have to ask A LOT of questions and get details, because they won't tell any of this hassle information when you sign up. Of course, they want your money first. I will say though that many of the staff people are fine and friendly. The front desk people in general are ok but not very friendly or ask any questions or make any conversation - they just bar code you in and that's it. I guess that's the difference between a corporate gym and a training gym...live and learn.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a three year membership for my son. His schedule changed which put him working out at the busiest time. He said it was ridiculous he was waiting in line to work out, over crowded on every machine. The salesperson told me which I purchased the three year membership that I could cancel at ANYTIME and I would be given a credit on any unused months. I notified corporate and they said I would need to contact my local LA Fitness in Keller. Corporate and the local office have done ABSOLUTLEY NOTHING! Would not offer any suggestions other than unless my child became unable to work out due to injury or he moved 10 miles from a LA Fitness that they would then reimburse me. REALLY! The Keller location is full of people that do not have knowledge of what they are selling, they lie to their potential customers to get them to sign up. I would not recommend anyone supporting LA Fitness. It's all about raking in the money and not caring if the machines are available to work out on.
Cancellation is simple
1. Walk into your local LA Fitness and pick up the form, or go online, no questions asked, and mail it in 10 days prior to your next billing (why? So they have time to stop the auto eft) It's self addressed and ready to go
2. You'll receive an email within 5-7 days confirming its cancelled
3. Your done
awful experience
I went in to sign up for L.A. Fitness because my husbands work were advertising them and saying that I could have my starting fee waved and 15% off every month.
When I went there, they said that my husband's work did not qualify at that time and I needed to notify them to tell them that their agreement with L.A. Fitness was expired. But before I could leave, the lady said she still wanted to help me get into the club. She said, 'How about I get you in for half off?' I told her it was my son's birthday and I could not afford anything because I was purchasing a Wii and some games for him. She said, 'Why not give him the best gift? A healthy mommy?' Needless to say, she guilted me into starting up a membership.
She did not explain to me what she would be charging my card for and it ended up costing me a total of $119.98 (79.99 to start and 39.99 for first month). I went into the club the next day to work out and saw a HUGE sign that said, 'Sign up now for only $29.00'! I went and asked the lady, who signed me up, what was with the sign. She told me that it was a new promotion that had just started that day! I was so mad. She new I was strapped for cash and yet she could not tell me to wait one day so I could save $50.00!
On top of that, the physical trainers bug you ALL the time about setting up time with them to work out. However, there is a catch...they charge $60.00 for 1/2 hour! And they always recommend 3 hours a week! I bet they do; they want that $360.00 a week from you.
I had a death in the family and canceled with them. I had to go out of town for a long time, and even though they called me 3 times a week to beg me back, they new I was gone and since I did not have a contract, I could quit at any time. When the next billing cycle came around, they CHARGED MY CARD! I called them and they would not do anything! I called my bank and my bank put a stop for them to charge my card again but said I was out the 39.99!
So now they cannot charge my card but are sending me to collections because I stopped paying my monthly fee; even though was under NO contract and could quit at anytime!
They are scammers and liars; greedy as hell! Stay away!
The complaint has been investigated and resolved to the customer’s satisfaction.
took my money without my consent
I signed up for personal training at LAFITNESS in Rowlett TX. After and injury in October 2008 I had to cancel. I was willing to follow through with them charging half my remaining balance. Yet every month since they have been taking the regular fee of 160/month out of my checking account. I spoke and visited with them in November and December when I received no satisfaction. Finally they took the last payment out in January, but that would have been my final payment anyway. They still have yet to refund money. This to me is Fraud!
The complaint has been investigated and resolved to the customer’s satisfaction.
LA Fitnss has taken unauthorized charges from my account as well. I have a high risk pregnancy. I've almost had a miscarraige, and therfore could not continue with the personal trainer. I followed all of the proceedures to cancel my personal trainer. The gym staff member I spoke with said that my card would be charged the $180.00 for the next month and that would be it. Last night I looked at my online banking statements and found that they not only charged for the month they said they would but also 2 additional months . They even charged twice for one month. I was so upset that I cancelled my credit card. I tried to go on their website to cancel my gym membership as well but there is always an error message stating that I can not acess it at the time. I am so upset about La Fitness.
rip off!
I quit LA Fitness to join a different health club.
I submitted my formal letter to end my contract and about a month later received a letter of acknowledgment that they would agree to withdrawal my membership and stop my monthly charges. That was March '08. I just noticed that they are still withdrawing $26 from my account.
I didn't save the letter they sent me. Now I'm wondering how I will get proof of when I ended my contract. What can I do?
They owe me and many others. These scams need to stop. It's fraud!
The complaint has been investigated and resolved to the customer’s satisfaction.
it must be routine for la fitness to rip people off.. nothing is stopping them. they stole my money and lied.. how can they stay in business. i called everyone never got a call back.. they just don't care about you or fitness just peoples money bottom line..beware
why you should not get a trainer at la fitness in downey
This is yet another complaint against lafitness in downey, california.
*the trainer manager at lafitness in downey says things and doesnt come through with them.
*the office personnel (management) seem to be more focused on office gossip and politics rather than client satisfaction.
*you dont get your money's worth there because of the distractions caused by the office personnel.
*this gym is distasteful and unprofessional. they dont care about their clients there. I have been hoping that my trainer transfer to another lafitness location for the last six months so that we can continue the fitness routines.
The complaint has been investigated and resolved to the customer’s satisfaction.
very bad service
I have beeen going to this gym for about 6 months and when they signed me up, I was signed up with my son who at the time was only 12 years old. Which i told the guy at the time of signing up and it was the only reason why I was trying to with him because he was getting out of shape. The guy said it was fine but just say he was 14 years old I thought nothing of it and went along with it, but the lack of service and helpfullness in this gym my son got hurt in the cycling room by one of the bikes. They made me fill out an accident report and that was the end of . Now 4 months later they are saying the my son can no longer go there because he is to young and was not supose to be going there at all. The manager that was working handled it very wrong and it was a big scene in the gym. He didn't handle the problem he just kept walking away from me saying he will look into it and call me another time instead of just solving the problem. I will not reccommend this gym to anyone the people are rude there and you do not feel welcome there at all.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am going to LA Fitness since it open in worden and England .
Today I asked a question about one Machine from one of their trainer
And he didn't answer it because he had a client that paid him and was waiting
For him. Even for one question you have to pay them to answer it. Which is not
right. The first place they will try hard to get in people in the gym and after they don't
Care about you. Well I am really disappointed today.
Very bad service.
Houma A
I purchased a year of personal training sessions for $40 each week. I only get 25 minutes for $40 which is fine but my trainer never starts on time but always finishes on time. I have to wait fofor him to eat a power bar or make phone calls and it's eating up almost $2 per minute. Management needs to train their employees to start on time! I will not renew my sessions at the end if the year.
I totally understand and relate on the service at that specific club. I'm not going to mention my name fully just because we are still members and don't want to have anymore problems with them. When we signed up, it was with Derrick. We went in to just ask questions about the club. We were looking into a family plan for all of us to join. We have a 20, 19 and 14 y.o. twins that were to join up w/us also. He painted such a great picture of the gym. He said that we could all go w/o any problems and that we were all going to have the same monthly rate, if we referred anyone else to the gym that they'd also rcv the same price we were paying, if we wanted to stop going all we had to do was let them know, if we wanted to take someone off of our account and replace them w/someone else at the same rate we could and also mentioned that our account would be compensated for signing referring people to our gym. He also said that those being referred by us would also be signed up w/the rate that we were paying. NONE OF THAT HAPPENED! When I signed my family & myself up, there were 5 of us. So, when tried to replace someone on my account w/a different person, he then said that it couldn't happen. He said that we could remove them and add someone else BUT, they'd have to be added w/the new, more expensive rates that were going. When we referred 4 different friends of ours, all we went back and asked why our account was never compensated accordingly. Derrick's response was, "I never said that your account would be compensated!" He then offered us a lanyard as compensation for referring everyone. THEN! Had the nerve to NOT give the people WE REFERRED, the same price! After we had told them they'd rcv the same price because that's what DERRICK told us. WE WERE NOT HAPPY! AND STILL AREN'T. The only damn reason we stay there is because it's the only gym that we know of that has a pool. So, as of today, everyone else have dropped their memberships and we are only 2 left remaining in the gym. And yes, the service sucks. Not just saying that to complain, but...it's true. The guys that were there last were more worried about the chics in the gym then attending & greeting us at the desk. We walked in and no one was at the front counter. We had wanted to ask a question re:our account info and never spoke to anyone because no one ever went to the desk the 1hr & 1/2 we were there. As we were leaving we saw someone blond guy w/pimples talking to a girl. nice job guys! and the women's b/rm is always disgusting! The scales are out dated and there should be better representation. There should be people who know what they're talking about and lie to people just to get them to sign up.
This is the Worst club I have ever joined. Customer service is rude and uneducated. They do not solve complaints and no one takes responsibility for being in charge of the facility. The group exercise classes on the evenings and weekends run 50% of the time. The other 50% the instructor doesn't show up to teach the class. Join at your own risk because if you wish to cancel, for being treated rudely and not getting services promised, you already paid a hefty registration fee in addition to monthly dues. If you call corporate to complain about the conditions of the club they "apologize" and then state that they cannot contact someone locally to address your concerns or give you a refund.
First of all- you should not have let your underage son work out there in the first place. This person who signed you us was wrong to break the rules but so were you. It seems to me you were both at fault. However at the end of the day, as the mother, you should have been more sensible.
As for the person speaking on behalf of LA Fitness, are you a representative of the center, if so, not a professional one or good one for that matter First you do not bad mouth others when you don't even know if this person "Ed" was the individual who helped this woman. You should have just apologized and left it at that. I recently joined the Bristol location and so far I found the staff to be very professional, understanding and helpful. Kudos to Derek and Jeremy.
Your [censor] son probably got hurt because he's an idiot. Where were you when he was injured? Don't expect the gym to babysit for you. Also, your grammar is terrible.
I recently joined at this location and had the misfortune of dealing with ED. I almost didnt join just to spite him. I have never encountered such a pushy sales person in my life - and i do purchasing for a living! The gym is nice, but the people who work there leave alot to be desired! The trainers seem to be just as slimy...
On behalf of LA Fitness I apoligize for the incompetance that is our Bristol Location. I'm guessing you dealt with ED (Otherwise known as ### to our members). Each club is run differently and Bristol is one of the worst. I'm not suggesting you to come check out a different team or club, as I'm sure your experience with us would prevent that. I would like to stress that the other clubs in your area, S.Windsor, Newington, are actually staffed by people who care about their jobs. Some of us do actually go the extra mile for our member's do not pressure our appointments and are still very succesful within this company. I truly apoligize for what happened to your son and wish your family the best. Unfortunately I can not post my name or title for obvious reasons. It just saddens me that in some locations the best we can offer our members is a team of shady used car salesmen.
awful place
My complaint is probably a common one, but it is about the personal training staff, and greeters at LA Fitness. The last time I checked, when a customer comes in to your place of business, you are to be greeted. When I walked in, there were two grumpy middle-aged women, who would probably die before they could utter the word 'hello, ' or even worse 'how are you today?' Then there are the personal trainers.
When I signed up for the gym, I was encouraged to sign up for my 'free' fitness assessment. The word free couldn't be further from the truth. From the moment I met my trainer/sales person, I was immediately pushed to sign up for personal training. I had to use their BMI device, and was told to immediately hand the device over to them when the numbers show up.
My personal opinion was that they bump up those numbers before telling you what they are. This way you'll think you're in worse shape, and be more inclined to sign up. My fitness assessment lasted 45 minutes, 30 of those were spent being pitched certain training packages. Finally, I'd had enough and told the trainer that this wasn't for me.
The next day I came in, and right in the middle of my workout, I was once again approached by the personal trainer, and pitched to sign up again. I guess no, no longer means no? This is a great gym. The atmosphere is good and the equipment is current. Just make sure to stay away from the personal trainers. They're obnoxious. Especially DREW.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been a La fitness member for over ten years. I ignore them (Trainers) when any of them try to talk to me. I know I few poeple where it didn't go so well. Refering to other complaints Listed to this board and for them personaly. I all so noticed at the club that I do workout alot at. That the sales and trainers come and out about every 90 days. I have some try to talk to last Dec. and by the end of March they are gone. And as of this writing. I noticed this one trainer that made it a habit to shake almost everybodys hand and talk to members is now nowhere to be seen. I noticed this person The first of April now as of this date May 14, 2010 I haven't seen this person for a week. I also agree about the personnel at the front desk. Most of them act as if they could careless that you walk thur the door. I noticed that if they do treat some members with smiles and good day or how are you doing? However when I go they Am lucky if I get the time of day. I aslo belong to 24 hour fitness the personnel there Greet everyone with a smile and call everyone by their first name and even tell you to enjoy your workout and the trainer over don't bother me there as well. I been a member of 24 Hour Fitness sice 1993. La fitness the first time 1994 to 1999 . Now 1999 to present In 1999 I let my membership Lapse for 3 months.
I completely agree with the above. Personal trainers there are trained to persuade you into signing up for classes. oh and guess what, they have a special this week, only 25 dollars per session, which is 99.9% off the regular price. I mean my god they just wouldn't stop annoying me and try to get me to sign up.
Even when I brought my brother in for a 1 week free trial membership, we spent 30 minutes just trying to tell the dude that we only want to try the place out for a week, and then we will decide to pay or not. that's that the coupon said, but after being annoyed every 2 monutes and pushed to signup my brother into a full membership, we abandoned this "free" 1 week of triaining.
the bottom line is its a good gym but stay away from the staff and personal trainers who try to suck monry out of you. Just say NO . its not rude, its straightforward "NO get away from me please"
lack of machine maintenance
There are only 4 Stairmasters at the Hazel Del, WA LA. Fitness. During peak times they are all in use with a waiting line. Other parts of the gym (free weights) are almost always empty.
About 2 weeks ago one of the machines was tagged as out of order. I looked at the machine and noticed the power cord was missing a prong. This made the line much longer and a few of the more stupid customers were trying to plug it in with the one prong expecting it to work.
I mentioned this to the staff. "Nothing we can do about it." was the reply. "We'll leave a note for the operations manager." I advised them this is now a safety issue. Wide eyed bewilderment.
Another week has now gone by. Still no one can manage to figure out how to change a plug.
This for $80.00 a month.
The complaint has been investigated and resolved to the customer’s satisfaction.
About LA Fitness International
One of the key features of LA Fitness is its state-of-the-art facilities that are equipped with the latest fitness equipment and amenities. From cardio machines and weight training equipment to swimming pools and basketball courts, LA Fitness has everything you need to achieve your fitness goals.
In addition to its impressive facilities, LA Fitness also offers a wide range of fitness classes that cater to different fitness levels and interests. Whether you're into yoga, cycling, or high-intensity interval training, you'll find a class that suits your needs at LA Fitness.
Another great thing about LA Fitness is its knowledgeable and friendly staff. The trainers and instructors at LA Fitness are highly qualified and experienced, and they are always ready to help you with your fitness journey. Whether you need help with your workout routine or advice on nutrition, the staff at LA Fitness is always there to assist you.
LA Fitness also offers a range of membership options to suit different budgets and needs. Whether you're looking for a basic gym membership or a more comprehensive package that includes personal training and other perks, you'll find a membership plan that works for you at LA Fitness.
Overall, LA Fitness is a top-notch fitness center chain that offers everything you need to achieve your fitness goals. With its impressive facilities, wide range of classes, knowledgeable staff, and flexible membership options, LA Fitness is the perfect place to start your fitness journey.
LA Fitness International Customer Reviews Overview
Many reviewers praise LA Fitness for its spacious facilities and variety of equipment, including cardio machines, weightlifting equipment, and functional training areas. The gym also offers a variety of group fitness classes, including yoga, cycling, and HIIT workouts, which are popular among members.
Another positive aspect of LA Fitness is its affordability. Many reviewers note that the gym offers competitive pricing compared to other gym chains, making it accessible to a wide range of people. Additionally, LA Fitness offers a free trial pass, allowing potential members to try out the gym before committing to a membership.
LA Fitness also receives positive reviews for its cleanliness and maintenance. Many reviewers note that the gym is well-maintained and clean, with staff members regularly cleaning equipment and facilities.
However, some reviewers note that customer service can be inconsistent at certain locations, with some staff members being less helpful or friendly than others. Additionally, some reviewers note that the gym can become crowded during peak hours, making it difficult to access equipment or participate in classes.
Overall, LA Fitness receives generally positive reviews for its facilities, equipment, and affordability. With a wide range of amenities and locations, it is a popular choice for fitness enthusiasts across the United States and Canada.
Overview of LA Fitness International complaint handling
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LA Fitness International contacts
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LA Fitness International phone numbers+1 (949) 255-7330+1 (949) 255-7330Click up if you have successfully reached LA Fitness International by calling +1 (949) 255-7330 phone number 0 0 users reported that they have successfully reached LA Fitness International by calling +1 (949) 255-7330 phone number Click up if you have UNsuccessfully reached LA Fitness International by calling +1 (949) 255-7330 phone number 0 0 users reported that they have UNsuccessfully reached LA Fitness International by calling +1 (949) 255-7330 phone number+1 (949) 255-7200+1 (949) 255-7200Click up if you have successfully reached LA Fitness International by calling +1 (949) 255-7200 phone number 0 0 users reported that they have successfully reached LA Fitness International by calling +1 (949) 255-7200 phone number Click up if you have UNsuccessfully reached LA Fitness International by calling +1 (949) 255-7200 phone number 0 0 users reported that they have UNsuccessfully reached LA Fitness International by calling +1 (949) 255-7200 phone number+1 (310) 844-0653+1 (310) 844-0653Click up if you have successfully reached LA Fitness International by calling +1 (310) 844-0653 phone number 0 0 users reported that they have successfully reached LA Fitness International by calling +1 (310) 844-0653 phone number Click up if you have UNsuccessfully reached LA Fitness International by calling +1 (310) 844-0653 phone number 0 0 users reported that they have UNsuccessfully reached LA Fitness International by calling +1 (310) 844-0653 phone number+1 (951) 579-4183+1 (951) 579-4183Click up if you have successfully reached LA Fitness International by calling +1 (951) 579-4183 phone number 0 0 users reported that they have successfully reached LA Fitness International by calling +1 (951) 579-4183 phone number Click up if you have UNsuccessfully reached LA Fitness International by calling +1 (951) 579-4183 phone number 0 0 users reported that they have UNsuccessfully reached LA Fitness International by calling +1 (951) 579-4183 phone number+1 (310) 827-0904+1 (310) 827-0904Click up if you have successfully reached LA Fitness International by calling +1 (310) 827-0904 phone number 0 0 users reported that they have successfully reached LA Fitness International by calling +1 (310) 827-0904 phone number Click up if you have UNsuccessfully reached LA Fitness International by calling +1 (310) 827-0904 phone number 0 0 users reported that they have UNsuccessfully reached LA Fitness International by calling +1 (310) 827-0904 phone number+1 (562) 924-1514+1 (562) 924-1514Click up if you have successfully reached LA Fitness International by calling +1 (562) 924-1514 phone number 0 0 users reported that they have successfully reached LA Fitness International by calling +1 (562) 924-1514 phone number Click up if you have UNsuccessfully reached LA Fitness International by calling +1 (562) 924-1514 phone number 0 0 users reported that they have UNsuccessfully reached LA Fitness International by calling +1 (562) 924-1514 phone number
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LA Fitness International emailscontact@fitnessintl.com100%Confidence score: 100%Supportmediarelations@lafitness.com97%Confidence score: 97%Communication
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LA Fitness International headquartersPO Box 54170, Irvine, California, 92619, United States
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I hate companies that are like that. They think they can just bully you around. There's absolutely no reason they couldn't cover your fees. My advise if you ever are unfortunate enough to encounter something like this again, go straight to the Better Business Bureau. File a report, be as detailed as possible, just like you were in your above statement, with names, times of phones call, and they will take it from there for you. You won't ever have to talk to them again. BBB will handle all correspondences. Companies HATE when the BBB gets involved!
I used to work for LA Fitness and trained under Rene Sharp, he is fair and believes in selling straight on the merits and amenities of the gym. There is of course, sales techniques and sports psychology used to sell these memberships but Rene is honest. That said, I cant speak this way about the other employees and managers of LA Fitness. There are plenty of scams and ### techniques used that always challenged my personal ethics. Stay the course in dealing with LA Fitness officers and I think you will get some results. I hope you hear from Rene, again he was an excellent trainer and is a stand up guy. I just happened to be looking for him to refer someone to him interested in sales when I cam across this. Good luck with your dilemma!
I'm so sorry you had to go through this! I used to work at the front desk at LA Fitness and I saw scams like this happen everyday which is why I quit because I think lying and tricking people is horrible. You were completely right about the pass - it's a FREE 3 day pass and all the sales guy should've done is presented you the memberships and then put a 3 day pass in on the computer. After your name and phone number is in the computer, he might call you a bunch seeing if you want to join, but he has no right to sell you a membership without your knowledge. My mom joined the one I worked at and I stood right behind the sales guy to make sure he didn't do anything sneaky. The sad thing is though, is that even the general managers (who are over the sales dept) do tricky things like that and deceive people. I've heard of plenty of sales counselors getting fired because they didn't sell enough memberships but I've never seen one get fired over lying or deceiving a customer. How backwards is that? If anyone reading this is thinking about joining LA, I recomment you go to another gym.