LA Boxing reviews & complaints
The good, the bad, and the ugly - discover what customers are saying about LA Boxing
Welcome to our customer reviews and complaints page for LA Boxing. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with LA Boxing.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used LA Boxing's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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Please feel free to browse our reviews and complaints and share your own experience with LA Boxing. Your feedback is an important part of our community and will help others make informed decisions.
Lies
I've been a member of la boxing in Aliso Viejo, CA in the past. Mike Pacholik said if I cancel my membership I would get a full refund, but after I've cancelled it, he didn't give me refund. Before cancelling my membership, his employee Rick was disrespectful toward me about cancelling my membership. I've contacted LA boxing franchise to reach the owner, but they
didn't give me owner contact info.
Desired outcome: Receiving full refund
contract fraud / employees lying
My son & I joined my local LA Boxing gym about 8 months ago and then he started soccer and my work schedule changed so we where unable to attend the regular classes so we started the cancelation process. It took about 2 months as the trainers / employees running the gym had no idea how to cancel or even put a new credit card onto my account. When I finally went down to fill out the paperwork, the employee printed one sheet of paper for each contract (2) and I filled out and signed both. I then got a phone call 6 months later stating that I owe $1700+ for past due amounts because I never paid the $50 cancel fee...! And to top it off, the collection lady said she has a copy of my 15+ page contract that has all that info on it. The general manager (Brandon) gave me a one page contract and had us sign an electronic pin pad and when I asked at time of signup about cancel, we told us it was month to month and we only had to give a 30 day notice as we paid our first & last month membership fees up front.
In all I am highly disappointed that scams like this still take peoples hard earned money and I will not only advise my friends and family to stay clear of this company, but I will inform as many as I can about this companies deceitful business practices and failure to inform the public about their true intentions.
billing and poor customer service
LA Boxing franchises, are the biggest rip off companies, that I ever dealt with. I tried to cancel a month to month membership and I repeatedly called and left the numerous messages that they never responded. However they were really quick to debit my card for their money. I called their corporate offices and they gave me the round around, and when I finally got a hold of someone at the gym he was rude and condescending. I tried to explain that I have an ill mother and helping her pay bills and pay for meds and I was basically told that I won't get my money back but they can hold my membership as if I would even bother going there after the treatment that I received. This makes me never want to join any gyms ever again.
The complaint has been investigated and resolved to the customer’s satisfaction.
membership
I have never been so upset with a company in my life. Your management staff here is so unprofessional. I had my father pass away a few months ago, i tried to get in contact with the gym since i was in and out of the state ( my family lives in a different state) I wrote a letter expressing my need to cancel, Told them about the passing of my father etc. I had to write 3 emails to even get a response. Finally i get a response, and they basically tell me i can't cancel, i asked about a cancellation fee, they told me the only way of canceling is either showing a doctors note, or show them proof of moving from the DMV. ARE YOU JOKING ME! I have never been to a gym where they basically won't let you cancel. This Gym and their management is a complete joke! So unprofessional. I will never return there. EVER. and i will warn anyone not to go here.
l a boxing is a rip off! They badger and badger for a full years membership and tell you about all the classes, all a lie! The classes are rare and when they have them they are not worth it! Working out on my own is the only thing to do, I've fought for a refund and they always come up with some excuse, if they cared for the product and their name they wouldn't hesitate, but they know this "gym" won't last and are just stealing money! Stay away from any and all l a boxing gyms!
disrespect
Three of my friends and I attended a "free trial class". Of which after Bob, began his selling pitch. After telling Bob, I had no interest due to commitment, he began to badger all of us and was very degrading. He wouldnt stop just kept going and going. I emailed my complaint to be be followed by replys from the owner...of which Suzanna did nothing but belittle me, treat me with no respect, and was completely condescending. I have never been treated this way. And will do all i can to warn the rest of women in my community to not go there.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am sure many people have had great experiences at LA Boxing of Marlboro and while I had envisioned mine being just as good, I unfortunately experienced much of the same issues that the original poster had explained.
My work schedule is highly unpredictable, however when time allows I take kickboxing classes at a place closer to my job. For the weekends, I wanted to try something similar out that was local to me so I, too, signed up to attend a "free trial" class. After completing my paperwork and discussing my goals, Bob repeatedly asked me what I was looking to get out of taking this class and whether I planned to sign up after. I explained that I had personal setbacks and am unable to commit to a schedule off the bat. As I elaborated on my fitness routine, I was asked if I would plan to drop some of my current workouts and substitute them with boxing, to which I explained that I do not plan on doing so particularly since part of my routine involves teaching a fitness format (which is by far completely different kickboxing). Rather than encouraging me to give their class a try regardless, I received an accusatory response in which I was told that "it's not worth it for me [you] and basically, I am [you are] just here from another gym to check them [us] out." This was absolutely not the case, nor my intention for stopping in to take a class. I guess that's what I get for saying "I don't know" in response to whether I plan to join. Regardless, the feeling I received from our conversation and the repeated accusation made me feel very unwelcome at this facility, at which point I decided it was not worth my time or energy to be there and left.
I've taken, as well as offered, "free trials" before, and never, have I ever, been hassled to sign up for something I have not yet experienced nor had the opportunity to think through on my own time. The reaction I would have expected was an offer to try the class out anyway and then discuss options later. Truth be told, had I thoroughly enjoyed the class, I would have signed up so that I can attend as I please, when my schedule allows; however I never got the opportunity to do so. Lesson learned. I should have driven the 25 minutes to go to a location that always makes me feel like I belong.
I love it here. I'm shocked to read what that person said. I haven't seen anything other than all of them going out of their way for everyone. They are all so nice there. From the trainers to the front desk, everyone.
I lost so much weight I haven't felt this good since before my kids. Thank you to you guys.
Hi, this is Suzanna,
Thank you for the kind words from those who posted them:)
We know who posted the negative ones.
We recall the incident completely different and we stand by our employees.
We cannot allow our employees to be abused.
We aren't sharks we are a family with kids running a small business.
We care about all of our members and want them to get an awesome workout.
People who come and use the club love it because the LA Boxing workout changes your body and your life!
The really is nothing like it so please come and visit the clubs and see for yourself!
Thank you
You are obviously a disgruntled x-employee. If you were any good at your job you would still it. We love the club and my two daughters and I take the classes together and love the instructors.
Take the advice of someone who used to work there. Bob and Suzane are sharks. They only care about money. Not to mention they know nothing about running gyms or boxing for that matter. All the good instructors left because of these two leeches. Take your money and spend it on a real gym.
I disagree with this complaint. My husband and I have been members at marlboro for over a year. The owners and instructors are so friendly and professional. They go out of their way to help us and make us feel special.
It is so wrong to post an email like this. I have seen people come in and be rude to the staff when they wanted a free class or didn't get their way but I have never experienced Susanna or Bob or anyone being anything but awesome.
membership scam
I went for the annual membership and paid up front to save money...WRONG! The LA Boxing center I joined closed and the fine print on the contract stated they can transfer you to the nearest center. So I paid for a club a mile from my house and couldn't get my money back. Worse yet the smaller print said there was on automatic renewal. So just when I thought the nightmare was over I got a charge on my credit card. Thats when it got really bad. I had to deal with their billing company who would put me on hold for a long time and then send me a letter adding late charges! If you sign a long term deal you could get burned cause they will transfer you to some club miles from your house...and charge you late fees while you try to get out of the deal. Sleezy, guys, really sleezy.
The complaint has been investigated and resolved to the customer’s satisfaction.
Does not stand behind their product
The L.A Boxing in Glastonbury Connecticut closed down last week. The staff was signing people up the day before. The owner knew for three months the place was folding and didn't tell anyone. I called LA boxing corporate and they essentially said, "We sell the frachaise and have no control over how it's run." Oh Really? They still grab their cut each month. Stick with a real boxing club which is privately ownedand stands behind it's members.
The complaint has been investigated and resolved to the customer’s satisfaction.
Scam and cheating
Do not sign a contract with LA Boxing. In may 2008 they changed all there class times and could no longer attend class but was still using the treadmill. From June to July once to twice a week they would shut down in the middle of the day (1pm to 3pm) unannounced and when they wwere suppost to be open. I called the mgr. several times to complain and he always had a eacuss to why he abruptly closed for a few hours. Such as : went out to eat, ran errands, etc. After 6 weeks of working around there schedule i asked to cancel my membership. Jon said no problem. I called the next day an he said he had taken care of it. my membership had been terminated. I asked if i could have a refund for Julys dues(I pd on july 9th and this was the 10th) he told me no. so i asked if i could use the rest of my month. he told me no again. The first of sept. i received a bill stating i owed for Aug. and Sept. I tried calling ASF but there system was down and told me to call back later. So i called the gym and jon assured me he had taken care of the cancellation but he would check on everything. Now I'm trying to get hold of Jon to make sure that everything had been taken care of but he answer the phone or return my calls and after getting another bill i go to LA Boxing to see whats going on. Jon informs me that 'he didn't know he did not have the authority to terminate anyones membership'. I then filled out a cancellation form and he gave the email and phone # for the general mgr, Vladimir. I emailed and called him/ left messages for him everyday for 2weeks. I finally got a hold of him and told him the situation and that i want to cancel the membership. He told me things had changed and they were now following the schedule and he wanted to meet with me. i showed up for the meeting at the gym but he did not. I called to see what was going on and he wanted me to wait another 30 min. i informed him i was on my lunch break and need to get back to work. he said he would call to reschedule but never did. since then they will not return my calls and ASF told me that the gym were i signed up at is the only place to terminate my membership. It is now 6 mo later and i am taking them to small claims court. WARNING NEVER SIGN A CONTRACT TO LA BOXING, they will screw you!
The complaint has been investigated and resolved to the customer’s satisfaction.
Has anyone reported LA Boxing to the Better Business Bureau? I think it's about time.
We paid for a an upfront year membership-----BAD IDEA. The Training was horrible. We wanted a refund for the services paid up front for and we had ti fight for months to get it back. How could they even feel comfortable charging us for a service we didn't even care to use. We called corporate to speak to the owner and this guy was a major jerk. All he did is gloat about his accomplishments as a USC alumni... WHAT A JACK ###. He promised us a refund but took months for it to happen. Bottom line STAY AWAY from La Boxing.
I want to say that the LA Boxing I went to in Northwest IN never had any air-conditioning or heat on. Talk about no consideration for the customers. I spoke to the owners and they said they told the staff not to do anything to the thermostat. I told them several times about this problem, and they could care less. Thank goodness my contract was almost up. I'd never go back to this business. They are risking people's lives. In addition, they forgot to bill me for several months. Another thing, I know many people who have been injured during the class. It's a very intense workout and they make you sign a waiver so you can't do anything about your aches and pains. Don't join this club or you'll regret it.
Three words for you guys: Title Boxing Club. You will never get this type of experience. There is no reason people should be treated in this manner. A contract works both ways and shouldn't be used to just make money. If you sign up for a service and it falls short, then why should you have to be "fined" for not being happy and wanting out.
I am having problems with LA boxing right now, I am wondering if you won the small claims court case?
Did you win in the small claims court?
Happened to me as well, I had to pay off all of my contract without ever stepping into a club in over 6 months. I will never go to LA BOXING EVER AGAIN! and hope it goes bankrupt soon.
I cannot belive this kind of company can operate inUSA without a sue. I have exactly the same problem. I'm not able to cancel, this ASF payment company (with few information on its web) appears not to have comunication with LA BOXING (but are very efficient colleting payment that do not correspond).
I 've even paid a complete year for nothing just to honor my contract and they are still charging my credit card the the 2nd year! It is a pain! trying to deal with them. I'll file a complain
I signed up for a year and honored the contract for the year even though I could not attend for the ladder half of my contract because my wrists suffered injuries due to poor training. I got my January credit card statement and I show they charged me when my contract was up. I signed a year contract, however they are sneaky they make you initial everywhere on the contract, and one of the initial paragraphs Bob claims that its authorization for a role over. That is BS, when I signed up I clearly stated I wanted a year contract with no role over they are miss leading with their quick talk. I wish I would have googled them before I signed a contract with them. This is bad business and I hope they get what they deserve. I will contact the BBB to file a complaint.
I will also spread the word on Face book and twitter. They should know better than to cheat customers this day and age with the quick spread of information available to consumers.
Maria
My membership was cancelled. I gave proof and paid $50.00 for the cancellation fee. My account was not charged for 9 months. Then started being charged again on the 10th month. When I called ASF they said a new account was opened in my name for three years and that the original account had been cancelled. They where unable to get a contract from Valdimer. He kept sending them the cancelled contract. Valdimer Lerner is a theif! Do not join his gym. I contacted an attorney and the police. Valdimer is trying to collect more than my contract is worth. So now this is going to be on my credit.
He stinks and so does his gym!
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