Kroger
reviews and complaints

All of our jobs are being threatened by the manager, bill spicer. Also, the floral manager is abusing her power and trying to coerce employees to volunteering for a car show charity cookout. The problem is that this is a large amount of work for very little profit that is donated! The car show people do not even know this is for charity! Also, if a health inspector were to inspect the booth it would fail miserably!What is worse, the manager, bill spicer is on joan's side as well as cathy andrews the zone manager. Joan has crossed the line, she should not be threatening people.

We should not have to work under these harsh conditions, being yelled at, threatened and made to feel inferior! It appears that bill suffers from manic depression and ocd; we are all very afraid for our well - being. What is interesting is that reagine the human resource person, doesn't listen to any of us. She is too busy trying to play the politics! She is supposed to hear us out and then help to get things sorted out, she is terrible at her job!

Bill spicer has crossed the line as well as cathy andrews! Who would allow someone like joan to threaten people and then call people out! Our employees work very hard and then are asked to give their time up for a cookout supposedly for charity. It is just another political ploy to make kroger look good. We are all at our wit's end and need help! We can't afford to work someplace else.

We also have to deal with the antics of rick mccan; he fuels the rumor mill and gossips behind our backs! He is a horrible threatening person that should be gone... Very ineffective. I am sure rueben schaffer would like to hear about all of this crap going on! This environment is very bad and bill is creating a nightmare for people. His co-managers, aj and scott are worthless and co not treat people with respect. It is always one way communication, especially with scott! Enough said...

They ran a special for a 3 day special. Went to the store night before to purchase the tv and was told they would be on sale tomorrow morning and they told me to wait and save over $100. They said they had plenty, would not reserve one or let me pre-pay to set one aside.

Went in 7:00am next morning and TV's all gone. Employee's gobbled them up I'm sure. Left my card to have the Manager to call me. No Call! Called Kroger home office in Cincinnati, Too bad, so sad was told.

I can go buy a TV anywhere, but not having the Manager with enough guts to at least get in touch, really pissed me.
I've already got my Giant Eagle card and there stuff, transfered prescriptions and here I come Giant Eagle.

As I went to Krogers around 8:30am on this 23rd day of July, I believed it would be like any other day; shop, pay for my items and leave. The Cashier decided she wanted to see how nasty she can be towards me with a smile.

She wrang up my items an then began to ask me for my payment type. I told her it was debit, she wanted to see my debit card, my ID, that wasn't the right one with my picture, she demanded to see my drivers license, and I chose to use a different debit card, she asked to see my other debit card, my license again, she kept apologizing with a smile on her face saying I'm not going to lose my job. When I did'nt pull out my drivers license fast enough she cancelled my order, and said she will not help me until. Well I decided not to purchase anything there and asked her to make sure my card was cancelled, come to find out she never cancelled it and need a supervisor to cancel my debit card info. when I got ready to leave she smiled at me and said have a nice day in a sarcastic way, I told her I would speak to her manager, she said thats good go ahead and talk to my manager, she kept giving me word for word while customers were behind her until I left.

I have experienced better customer service, and even outstanding customer service at other stores. This was uncalled for and I hope they train their workers on customer treatment a little better than this lady REBECCA she appeared as though she did not care, she never backed down or lower her voice

I have been shopping with Krogers for years. I have been going their every Tuesday especially for Senior Day, their a cashier named Julia, she said she was originally from Ohio & let me tell all of you, she would check us out withing seemed like a min.
She had 3 people checked out before 1 customer in the other lanes.
My question is when I went in on Tuesday July 14 & asked for her they said she was no longer their, I asked myself why do they get rid of the best employees? This lady was not only the fastest cashier I ever seen she was polite, could carry on a normal conversation, unlike half of the other employees that had been their for years.
So therefore I would like to know if she found another job elsewhere because I will go to any other retail store just to find her. Please let me know. The Corridor G Krogers in WV is supposse to be upscaled, well if you look at their employees & talk to them that is if they talk you can tell they don't have a clue.
Sincerely Mrs. Johnson

This has happened on more than one occassion, but they are bad for having a "clearance" tag on the utilities bar, but then having something totally different than what's presented there beyond that sign. All a customer sees (Without putting on their spectacles or magnifying glasses) is 'clearance sale, discontinued item'.. And loads and loads of the so called product directly behind this label.

It's not until you get up to the check out counter and you watch, to be made aware that what you thought you were purchasing (As a discontinued product) , was, in fact, the same product, but with a different upc code.. And, in fact, they were out of the so-called "discontinued product".

Like I said, this has happened on more than one occassion, and I think the consumer needs to be aware that kroger practices this maniupulation on a daily basis.

In fact, in my opion, (And my father's before me) they are notorious for doing this.

Krogers.. Clean it up!

This Kroger store has the worst customer service than any other's I've experienced. The employees there act like we're some kind of obligation to them while they are between calls on their cell phones.

The selection has dwindled to what Kroger wants you to have, since they push their own products.

I had the worst experience last night. The store was busy, and only 2 lanes were open. Because of the long lines, a Kroger employee told us that we could check out at the express lane. While we were waiting, the cashier rudely said that we had too many groceries and to find another line. She ignored us when we told her that a kroger employee told us to go to that lane. After she was finished with the cusotmer she had, she REFUSED to check us out.

We left, but on the way out, after a nasty comment from myself (no cussing), was plain RUDE. My attitude was in response to the lack of service I was receiving..and the cashier's attitude. The supervisor, was in agreement with the cashier. We couldn't find the employee that told us to go to the express lane, but the point is that we were given rude treatment from the beginning.

With this type of service, it's only a matter of time before companies like this file bankruptcy. They can for all I care. It's about time for customer service to make a comeback, and employees who are deliberately rude should be terminated.

I used the DVD rental and returned the DVD the following day. I was reviewing my account statement and noticed several attempts on my card statement from the company the owns the DVD vending machine.

3:40am - went to kroger to get a frozen pizza. chose one, went to the checkout. only USCAN machines were open. scanned my one item (frozen pizza). the total bill is $6.58. I put in a $20 bill for payment. The machine gives me back 2 5's and a 1. ($11.00) -- and says something like "See cashier" or "see attendant" or something. I stand next to the attendant station until someone comes to see why I'm standing there (another 5 minutes or so). I explain that they still owe me $2.42. The attendant says I will have to come back in an hour when the manager is here to get my change. I tell her that is unacceptable and that I wish to speak to a manager. Some manager comes. His last name starts with an N (I forget). I tell him I just want my change, and he says that is not possible. Repeats the same crap about me needing to wait for the store manager that comes in at 5am. I explain to him that I have a flight to catch and would he please stop messing around and either give me my change or a refund (my pizza is thawing out). He refuses to refund my money and will not give me any change. I have worked at a grocery store before and I know the attendant has a till and could easily give me my change and be done with it. I ask him for the number for the corporate office. He leaves and does not return for another 20 minutes. He gives me some customer service number that doesn't let me talk to anyone. I have now been standing there for 45 minutes and no one will help me. My driver is getting upset because we need to leave soon or I will miss my flight. Finally the store manager (Sandy) shows up at 5am and refunds my order from the till that was there the whole time. She offers no apology and is visibly annoyed that I no longer want the item. I am now an hour behind schedule, hungry, and extremely angry.

I drop My prescriptions off at 4:00 pm on 6/15/09 and they told me it would be 2 1/2 hour wait, they ask me if I wanted to come back and pick it up they said it would be ready at 7:00 pm I said OK we left. We return at 8:00 pm because I know they close at 9:00 pm which I live on the western end of town and this Kroger was on the Southern end of town, I had other med filled there before, I waited in this area for four hour thinking I was going to get my med. when I got there they informed me that they had not filled my Med, what he said to me was I'm sorry it was to many to fill, and we had a load of Med to fill. So what they were telling me was because I had 6 prescription my med was not importance so they filled all the small Med first. This to me is unacceptable. I will go Higher to get this address because I'm with out Med. until I get off work today, I don't get off work until 5:00 am I had to be in at 6:30 and the Pharmacy is not open at that time.

I purchased a frozen turkey at kroger (approx. 14lbs) and set it in cold water to thaw so I could cook it the day after. When I opened the turkey it was still partially frozen but smelled terrible.

I called the store and they told me I could bring it in for exchange.

When I went in to get another one I could not find one that was in the same size/price range as the one I was returning, and also noticed the paper was torn on another turkey- when I looked closer I could see the skin looked old, dried up, or freezer burned.

I decided I would just get some other groceries that amout to the same I paid for the turkey.

When I went to check out with groceries that totaled more than the amount they owed me, they refused to allow me to use my money that way. They said it had to be another turkey- I told them about the size/price/ and condition of those turkeys and I did not want one. They said I would have to call the next day to speak with another manager about it.

So far I am sitting without my turkey, without my money (almost $17.00), and have been inconvenienced with my time, and cost of gas to travel back and forth to their store for nothing. So far I am up to putting 35 miles on my car for this rediculous handling of the situation.

Three days later and I am sitting here waiting for management to call me back to see what they are going to do about it. I will not accept anything less than my money back, or to buy groceries of my own choice that total the amount I lost. This of course will cost me even more time and money since I have to drive back and forth once again. I'm sure it would be ludicrous of me to think they might do something to make up for extra inconvenience, aggravation, and money this is costing me traveling back and forth.

Still waiting ...

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I didn't complain about this other incident, but I was really angry about it. It involved both of my daughters ...

My eldest daughter, at 30 years of age, married and with 3 children .. visited the same kroger to buy food for a cookout, and some beer for her husband.

My younger daughter (17 yrs) was with her.

At the checkout, the casier told my daughter she was not going to let her buy the beer. When she asked "why not" the cashier told her it was because my other daughter was under age!

My daughter told her, look I am 30 years old as you can see on my ID and it is perfectly legal for me to buy beer. I come in here with my children that are much younger than my sister and have never been refused the right to purchase beer!

The casher simply told her, well I don't feel comfortable with it!

All the manager had to say about it was that if the cashier doesnt feel comfortable selling the beer then she can refuse to do so.

There was absolutely no reason for their behavior in that store. They humiliated my daughter with a line of people behind her and it was completely uncalled for.

So a cashier that is having a bad day can take her mood out on customers by embarrassing them and refusing to sell a 30 year old beer!
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I'll wait on my turkey ordeal and then I think I am done with this store.. I have been shopping kroger for years and give that store a lot of business on a weekly basis, and have NEVER returned a thing before this.

They do not treat their customers well at all.

I went to my local Kroger at 2:15 to buy pizza, bread, and stamps. The lines waiting for cashiers had several people in them, but the customers had around 20 items. I decided to go through the U-scan to get out quickly. I wanted to buy only 3 items and some stamps, but I had coupons, so they require an attendant to scan my coupons and get stamps. The attendant was busy with someone else. I waited several minutes, but she wasn't going to finish up quickly. Someone else came to help her, but she refused help, saying that she would get me in a minute. I walked away from the groceries that I had already scanned because I couldn't get service. I come to the store to get out quickly, not wait around. They need to retrain their attendants to get customers out quickly and to accept the help if offered. They need more than 3 cashiers on duty at 2 in the afternoon. They need to call someone from customer service when an issue comes up that will take time to deal with, rather than causing everyone else to wait. I went to Randall's and get my groceries and stamps. I am shopping at Kroger less and less because I can't get out quickly.

I work for a company called Prospect Airport Services (18 years) which has employment available at Metro Airport. I am totally furious with The Kroger store listed above. As we all know these times are bad and people are in desperate need of jobs. For a company of this size to be rude, unprofessional and uncaring is 100% unacceptable. I have called the Kroger Store listed above on several ocassions in the past week including twice today 2/25/2009. Each time I politely state what I need (past employee verification) and request for someone to help in verifing the past employee. Each time I am told I'm being connected to the manager...each time I listen to music for several minutes...each time the phone then rings and rings and rings...then back to music...more ringing...then a pick up...click and disconnected. Even after calling them back today and informing them of what I have been going through the woman who answered offered no apologies...she in fact said nothing after explaining things to her...I simply heard a click and the whole process of trying to talk to a manager started again and ended with a disconnect again.

As I stated above...times are hard...people need jobs...verifications are necessary exspecially at the airport. Families are losing homes...they need employment. Again I can not believe how uncaring and rude this kroger is. I hope I receive a reply on this and I will be looking for it. Hopefully I will not have to pursue this any farther and look foward to hearing from you. Sincerely: Rochelle Foust

i have learning disabilty was fired because i was told i couldnt learn to run cash register fast enough but was told i was hired for only as a bagger/stock my e-mail is [protected]@yahoo.com

I had just begun going to the store location a few months ago to get prescriptions filled and the pharmacy techinicians were friendly and accurate. Also, before I left the last tech stated I had one re-fill left before I needed to have the doctors office call another one in.

So, a day before Thanksgiving I went to pick up my prescription all to find out that the pharmacy tech who was there stated she did not see it in the system. The pharmacist who was there also stated the same. I was highly upset with this lack of professionalism. The Pharmacist on duty was Charles and both literally through their hands up and brushed me off.

I asked if they could contact the other tech that relayed it to me and they stated they woul not but, they were doing all that they could which was a lie. The pharmacist was working on other prescriptions and began to talk very rude and inappropraiate to me saying, "We make our living off of this why would we be telling you something that is not true & let me tell you a story about, this & that"

All the Managing Pharmacist by the name of Charles was doing at this time was getting off the subject by trying to hear his self talk about something completely opposite of what I was there for. I was calm and held my composture all the way through. I was not trying have small talk and he said you need to get out and I will have to call the manager. So, I stated, " Good please do so." I explained my situation to the manager and he was alot more responsive, professional, and cooperative.

Then when the shift manager came over to him his whole demeanor changed he was pleasant, nice, and acted as if he'd been professional with me all along when he had not. And began to lie and say he was doing all that he could to help me. When they did nothing.

When the other tech arrived she looked into the system and immediately found the prescription and notes in the system and had my prescription re-filled within no time. How propersterous is that.

Now, what if it was something even more severe where I could not wait. And there were more severe and dire consequences due to a lack of his none responsiveness and lack of professionalism.

He really needs to be strongly reprimanded or removed.

I was at a grocery store in an undisclosed location and i bought an alcoholic beverage. Once i returned home and finished my drink, i felt very dizzy and could not, for the life of me, remember anything about myself! What i would like to know is, what in the world is in this dadgum drink!? I do not recommend this beverage to anyone! You forget everything and have a very hard time operation a motor vehicle! Do not buy anything that says "Al-ko-haul" on it. um... i have to make this 100 words so umm... i guess ill have to ramble. Oh! maybe not this is 110 words!

As a former employee of Kroger, I had taken a few years off to care for my children, one has autism and the other had renal failure. When I felt it safe to return to work, I met with the Customer Service Manager and she explained I would have to go through training, which I did. I also took the oral swab test and indicated on the form which medications I took regularly. Well I worked a couple of weeks and when I came in to pick up my schedule on a Friday. I asked why there was none posted. I was then taken upstairs and told that my test had been sent back 'FAILED'. I was then instructed to call the lab that conducted the test, which I did. They told me if in fact I felt it was an error to go back to the store and have another sample taken, which I did. Mind you the first test was done on May 25th, the second on June the 6th. I keep in contact with the recruiting manager at the store about this and at first she said she could put me back on the schedule if my 2nd test came out alright. I called the lab again and they told me to call Kroger, I keep getting the run around.

Now the recruiting manager tells me that even if my 2nd test is a PASS, its up to the store manager to put me back on the schedule or not. I am sickened by this as I am the mother of 7 and grandmother of close to 3. I am 47 years of age. I have had friends of mine go into the store and be told I quit. Family members have been told I was terminated for failing a drug test. I also have e mails from the recruiting manager telling me that all this information is confidential, but if it were the rumors would not be spreading. This has damaged me, mentally and emotionally to the point I can't even shop there, which by the way was a daily thing for me to do. I also had offered the recruiting manager my detailed hospital report for May 12th, as I had just gotten the itemized statement which she refused to see, even though the lab told me to take it into her. My point is, if I were a drug user, I would have never taken the test in the first place, or attempted to clear my name on the 2nd. If you have any advice out there let me know the lab in question is QUEST LAB/AKA LabCorp.

Additionally I did go to my own doctor on June 6th for my own peace of mine and given a complete clean report, which they again refuse to acknowledge. Whats bad about this is that many companies use the same lab and go by your social security number and can legally tell any potential employer you had a 'FAIL' before.

I signed up for the master card that was promoted by Kroger Co.
I returned from a 13 day cruise to find out I owed them a payment the next day by mail. Never have I had such a short time to pay a bill. I called the Master Card and they were not customer-oriented and do not have a grace period nor admit to any responsibility to get their bills mailed in a timely manner and wanted me to pay a $35.00 late charge. I called back and talked to a supervisor and she finally said they had no proof that my bill had gone out timely and would cancel the $35.00 later charge this onetime.

I cancelled the card and will not go to Kroger any more either. Terrible customer service - promotes arguements and no flexibility.

Barb Moon

I refuse to give my hard earned dollars to this store. Not only are the prices just too darn high, but their customer service is the worst. No matter what time of day I go, there are baggers standing around doing nothing-especially not bagging. The cashiers rarely say hello and don't seem interested in my shopping experience. The meat department is the worst. I've spent close to 30 minutes waiting for assistance. Why assist a customer when you can talk about who you're dating and why your ex-wife's sister is so hot. RIDICULOUS! I've tried to support Kroger because I like the fact that they have unionized workers who have decent wages and insurance. I like to see Americans working. However, because of their continued disrespect, poor customer service, and zero service recovery-Wal Mart here I come.