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Kroger Pharmacy, Raleigh, North Carolina Complaints & Reviews - Precription filled

Kroger Pharmacy Contacts & Informations

Kroger Pharmacy

Posted:    Doris Cobb

Precription filled

Complaint Rating:  80 % with 5 votes
Contact information:
Kroger's Pharmacy
161 Martin Luther King Blvd
Raleigh, North Carolina
United States
Phone: 919-212-2045
I drop My prescriptions off at 4:00 pm on 6/15/09 and they told me it would be 2 1/2 hour wait, they ask me if I wanted to come back and pick it up they said it would be ready at 7:00 pm I said OK we left. We return at 8:00 pm because I know they close at 9:00 pm which I live on the western end of town and this Kroger was on the Southern end of town, I had other med filled there before, I waited in this area for four hour thinking I was going to get my med. when I got there they informed me that they had not filled my Med, what he said to me was I'm sorry it was to many to fill, and we had a load of Med to fill. So what they were telling me was because I had 6 prescription my med was not importance so they filled all the small Med first. This to me is unacceptable. I will go Higher to get this address because I'm with out Med. until I get off work today, I don't get off work until 5:00 am I had to be in at 6:30 and the Pharmacy is not open at that time.
Comments United States Drug Stores
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Sort by: Date | Rating
 18th of Jun, 2009 by   binder -1 Votes
You're just going to have to pick up your Oxycontin tomorrow morning then I guess.
 26th of Sep, 2009 by   kristilynn99 0 Votes
I work in a Kroger Pharmacy and this should have never happened. There is a policy(at least in our division) that if there are any problems we are to try and contact the patient to let them know. And if they knew when you were coming back, you should have been filled by then. No matter how busy they are, they said it would be 2 1/2 hours, which if you dropped them off at 4 would be 6:30. That means if you said 7, you were only giving them an extra 1/2 hour, so why would they not fill them as if you were just hanging out at the store waiting on them??
 15th of Mar, 2012 by   amado velasco 0 Votes
To Customer Complaint Department:

My name is Amado Velasco of Plano, Texas USA and a loyal customer of Groger groceries and pharmacy and I got a complaint regarding my Cialis prescription at Groger pharmacy in Plano Tx store: 03500581. On Feb. 27, I got a Cialis precription for 6 pcs but when I open the container for first time use last night 18 days later, there are only 4 pcs in the container. I went to the store today Mar. 15 and complan and they say their inventory was correct. Bottom line is I paid that prescription for $40+ and got only four tablets. Not acceptable. Hope your company can do about it for little guy like me. Thanks.

Amado Velasco/email address: avelco@verizon.net/loyal groger customer
 12th of Nov, 2012 by   Lily C 0 Votes
Kroger Pharmacy, 350 E Six Forks Rd, Raleigh, NC 27609.

Unprofessional staff, inability to manage prescription medications, indifference to patient’s medical conditions and needs.
I have been with this pharmacy for over a year and experienced numerous issues with medication refills. Last visit exhausted my patience. Although the location is convenient for me, I am transferring my prescriptions to a different pharmacy. Here are the reasons:
1. Refills are always late / my medication was not in stock. Even if I called 7-10 days in advance, they managed not to have it on time. Kroger Pharmacy excuse – someone else in this pharmacy uses the same medications. I have several active prescriptions for different doses and they still could not manage their inventory.

2. False and misleading information on RX insurance coverage, use of medication discounts and medication availability due to unprofessionalism, lack of knowledge and lack of desire to address customer needs/medical conditions. No apology. No advise or promise to manage my refills efficiently.

3. Very nice lady pharmacist ( who was the reason I stayed with Kroger RX) set me up with a automatic refills and the next month I got my medications on time. BUT the following month my auto refill was cancelled for 2 medications! When inquiring about my refills, RX assistant lied into my face saying that it was my fault that I did not pickup my RX on time and they had to put it back. After checking the system, she realized it’s was not correct information and they never refilled RX. Never apologized. She could not give me a clear explanation why my auto refills were cancelled as well. The pharmacist (male) heard the whole conversation and never came to address it.

4. When inquired about prescriptions transfers, I got a reply – “you call us, we’ll do it”. Horrible customer service. They do not care about company profit as well not recognizing a link between customers, pharmacy profit and their employment.

I have to give credit to two employees of Kroger Pharmacy – Shawn who was always helpful, professional and always willing to make an extra step for a customer and lady pharmacist (brunet, not very tall). They were the reason I stayed there for so long. All others are disgrace to the pharmacist profession.
Be prepared to double check information, struggle to get a refill and do not expect understanding and professional care when going to Kroger Pharmacy, 350 E Six Forks Rd, Raleigh, NC 27609.

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