Kroger reviews & complaints 1498
Keywords
store customer service groceries manager order experience delivery customers shopping items refund website company publix money service bags employee location restockingNewest Kroger reviews & complaints
Kroger - wrongly accused
I urge all consumers to boycott kroger's. I was falsely accused of shoplifting there and was arrested. I went into a kroger store last week and was buying several bottles of wine for a party hosted by several members of my congregation - let me also say that I am an ordained minister. None of this meant anything to the kroger manager. Anyway, they had a...
Read full review of Kroger and 5 commentsovercharging
The last four times we have been to the kroger pharmacy on scottsville road in bowling green, ky, we have had issues. Three times I was told I didn't have refills on my prescriptions, when in fact, I did. The last time they said I had no refills, they went so far without my consent to call my doctor for a refill. Today my credit card was charged $50.00 too much for a prescription. I called the pharmacy, the girl admitted it was a mistake, instructed me to come in and she'd refund the money... Instead of just crediting my credit card that was used to pay for the prescription. I contacted the store manager, and after some time he called me back and told me the pharmacy did not make a mistake and that they would refund the difference anyway but I still had to come back in! I am so angry that I could literally scream! It is the store's mistake, not mine. My allergies are so severe that I cannot go outside, my daughter, who picked up the prescription is at work right now. We spend a lot of money in that kroger, but know this, if my money is not credited back to my credit card, not one more cent will be gotten from us. We were loyal customers, regarless.. No more, not one more cent! I am extremely upset and I am going to complain on every social networking site from twitter to facebook about how poorly I have been treated. This it ridiculous and should be addressed immediately! The pharmacy in that store is in major need of some management!
racial discrimination
I was in Kroger on 2/29/2012 @ 9:11pm. My mom needed to go to the Money Shop to take care of money issues. We did a little shopping afterwards. While I was in the back where the fruits were I told my mom I had very bad chest pains. Mom insisted I get a motorized cart, so I agreed. I went to get the cart from in front of the store, I rode it in the store, and passed by who I believe to be a sheriff's deputy or police officer, he asked me "Hey, Do you have an injury?" I said "I don't have a serious injury my chest hurts and mom said I should get a riding cart, then he said "Good enough". I didn't really like when he asked me this because I was black. My mom and another black lady selling samples asked me, "Did he just say something to you?, I said "Yes, He asked if I had an injury". My mom and the lady didn't think it was right for him to ask me that." I was very upset, he didn't ask the other white kids if they had an injury he lets them slide, but me nooooo! It's not right and it is an outrage that we get treated the way we do, it's to the point where I take everything racist. If you go ask me ask everybody else also.
The complaint has been investigated and resolved to the customer’s satisfaction.
"You have to be 16 generally to ride these carts or be with an adult. Children play around in these carts all the time. It has nothing to do with you being black."
Well I am not as young as many of you think. I was born with a defective heart and cannot be out of my home for a long time without resting. I was wondering why he asked me if I needed the cart and my mom said he was discriminating against me because I am a 11 year old black male. I did not mind at first that he asked me this, but when I found out from my mother that he only asked me because I am black became upset. The sample lady who is my mom's friend said it was because I am black as well and she claimed that that man is racist as well. Another worker who is also black said that he was doing her job and my mother told her she has no right to be black because this is clearly discrimination and racism. That other employee who sucked up to her coworker has no right to be called Black or African American. This was racism. I tell you. It was. How can they be racist against a 11 year old kid? Maybe he does ask the other white kids but they don't ride the motorized cart so I don't know. My mother told me that if I were white he would never have even asked. Even if I knocking the shelves down or accidentally running over peoples feet, if I were white they would naver have asked me if I needed the cart. They were racist. Please believe me.
You have to be 16 generally to ride these carts or be with an adult. Children play around in these carts all the time. It has nothing to do with you being black.
I don't understand how they could allow such terrible customer service
My husband bought me roses and a balloon at Kroger at 2150 Dixie Hwy on Valentines Day. The roses came with a coupon for a free dozen roses within some future dates. My husband gave the coupon to me, he works way to much to try to get there again, so I brought the coupon in to get the free roses. I had my Kroger card on my key chain, and sometimes I use my phone number to earn my points. So the cashier was starting to try my cards on my keys as this person claiming to be the assistant manager, Jackie was the only name I could get, yelling at me and the clerk that "you have to have the card with the exact matching card on coupon. She didn't even allow the clerk to check any other Kroger card that I had with me. I ask her about looking mine up with my phone number, she was so rude and would not listen to anything I said or ask. My husband was just at work, he could have verified his numbers, or anything.
My problem is that I spend so much money at Kroger I dont understand how they could allow such terrible customer service. She insulted me, really hurt my feelings, she acted like I did something wrong like I was trying to steal. I know how much money I spend there, untill recently I've owned four business in Kroger areas, I still have two shops. I was even planning to use the Marketplace to furnish the new house I just purchased. I ask for better treatment and an apology. I was given a coupon and all I did was try to cash it in!
The employees at kroger 688...788 west pike street Clarksburg wv 26301...being rude and threatened me while Im here servicing the store. Racial comments and call tje people on me. His name is Jerry. He the night captain at 788 west pike street Clarksburg wv 26301...tje other talked about towing my truck illegally with a chain. Both employees call me black racial names before they called to police on me all because I was doing my job repairing there broken carts.
Please do
Aww sorry this hurt your feelings
store accident
I tripped and fell over the Express Sign at the Kroger in Bonaire, GA hurting my right knee. In fact, it swelled up like a grapefruit immediately and the assistant manager saw this. They had me write a statement and then told me the manager would contact me to file an incident report. The manager never contacted me. Instead, I receive a call "Unknown caller" and she said, "I know you're feeling really good today." I said, "Excuse me, who is this." She repeated again that I was feeling well and when I questioned again she said her name was (name redacted) and she was calling for Kroger insurance. I asked her what company and she wouldn't answer. I hung up. I then spoke to someone named (name redacted) and she explained they (Sedgwick LLC) represent Kroger and that "if" they found Kroger was at fault, they would only pay my out-of-pocket expenses. She repeated this several times so, as she told me, I would understand. I emailed Kroger and tried to speak with the store manager several times to no avail. I then get a call from (name redacted) and he left a message on my voice mail stating that they have reviewed my claim (no claim was ever made and I never had the opportunity to complete an incident report) and that my claim was denied. He said on my voice mail that the sign was over 3 feet tall, black on a white floor and I should have seen it. I called him back and left a message on his voice mail that the sign was in a bad place and the floor was dark brown concrete and that he should review the video and he would see. He then called me back and left me a voice mail (I have saved all the voice messages from him) and told me that he had watched the video and that I was wrong, the floor was definitely white and I should have seen the sign. He also said on my voice mail that no one had ever fallen in that store before me which I find hard to believe. The floor is brown so I know that he did not watch any video. He said again my claim was denied. I faxed a letter with all the information to the Kroger corporate offices and they will not respond to me and the manager still will not return my calls. Even when I call the 800 Kroger customer service number and tell my story, I cannot get any type of answer. I have notified the Insurance Commission for Kentucky (Sedgwick LLC), Ohio (Kroger corporate) and Georgia (where the store is) filing a complaint. How can a claim be denied when one was never filed? Why am I being treated like a criminal when I tripped an fell in their store? Today I went to the store and noticed that the sign is no longer there and neither are the barricades that direct you to the registers. Kroger is awful and after I hear from the Insurance Commissioner's Office I will then plan my next step.
Not looking for a settlement . . . . . it was an ACCIDENT. Just need an incident report for my health insurance to pay for the surgery. Also, for your information, it is illegal to post names/photos etc. on a public site without the other parties permission which is why the names were redacted. Study Law 101. Just didn't like being treated like a criminal over an accident and being told that people like me were the reason food prices are high. I'm sure none of you hateful posters have ever tripped and fallen before. I'm sure with your comments you would call an ambulance chaser if you stubbed your little toe.
Excuse me, maybe she needed an incident report so that her insurance would pay for the accident. Geez, you all are losers . . . . ACCIDENTS HAPPEN!
point taken but why hate blacks?
Why should Krogers pay for your carelessness and stupidity.
it was the express check-out... doesn't mean you have to run; you clutz... give it up - you've been busted for being dishonest.
Start paying better attention. Are you blind?
hello (name redacted);
as speaking for (name redacted) we find you are at fault
we have it all on video and it clearly shows that (name redacted) intentionally fell on the sign and then (name redacted) is trying to get some sort of settlement.
so in conclusion, (name redacted) will get nothing.
sincerely,
(name redacted)
I am very disappointed and upset, as I am afraid this was not a mistake
I Purchased The Velveeta Brand Cheese to make Rotel dip for the Super Bowl. I used the proper measurements, and noticed the dip was watery, with little cheese taste. I added a good bit more cheese. The dip was still thin and watery tasting with very little cheese flavor.
This was the regular Velveeta, and not the 2%.
I am very disappointed and upset, as I am afraid this was not a mistake. I hope I am wrong.
I used to get the little book in the mail, with coupon's, but for some reason, I no longer receive it. I do not have a printer or cell phone. How do I get the coupons book sent to me again?
so why are you upset with Kroger? They don't make the Velveeta.
Your complaint should be with Kraft Foods.
coupon policy
I was shopping at my local Kroger and I always look for discount buggies mainly because you never know what you may find. This evening I located a buggy filled with diet bars that my husband has been purchasing in the flavor that he liked. I purchased all that was in the buggy seeing that they had marked them down to 28 cents each and earlier that evening I had purchased some at the local Wal-Mart for 99cents each. I purchased around 50 of the bars. I had 6 printable coupons for $1.50 off of 3 singles or one multi box of this brand of diet bars. Keep in mind I purchased 50, not 18 which if I had only purchased 18 I would have understood that there would be a problem with trying to use the coupons but I bought 50. Well of course the cashier had to get a manager, of course he was a DICK, stated that he could only use 3 coupons, I asked why only 3 and he firmly stated to me that WELL WE HAVE THE RIGHT TO LIMIT...How nice was that! I looked at him and expressed how I understand that if I was trying to only purchase 18 bars that there may be a problem but I bought 50 of them and just assumed that there would not be a problem. He stated once again, I WILL ONLY TAKE 3. Well by this point, I was furious. I work hard for every penny I have and Kroger always treats me like a criminal everytime I try to use coupons there. They constantly harrass me over printed out coupons and always seem to state how they can not take them because their scanner will not automatically scan them, but I find that odd also because I can turn around and go to wal mart and they scan fine. ODD. Needless to say I was pissed that the manager was acting like that I ripped the coupons out of his hands and called him a coupon nazi and paid for my order and left. It is really starting to piss me off how they act like everyone trying to use coupons is a criminal of some sort. Im over it and trust me I will not shop at Kroger again.
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm sick of coupon queens. Just saying. There's a reason why they limit, because of people like you!
Kroger does limit internet coupons to 3 total, not even 3 coupons of the same item, but 3 internet coupons for entire purchase . My store started this policy last Sept/ They will take unlimited newspaper coupons.
Let's do some math here.
.28 * 50 = 14
6 coupons worth 1.50 = 9
Total price for 50 bars would have been 5, which would have made your bars .10 a piece.
I would've saved the coupons for when I was at Wal-Mart paying more per bar if it was me. You was already getting close to 75% off of each bar. What more do you want? For them to practically give them to you? Obviously so...
just want to be heard
I was in the store the morning of Friday the 25th to pick up some medicine.The worker behind the counter was extremly rude to me, called me a liar and told me that I have not gotten my medicine from them.I was a regular Kroger shopper, I spend between 100 and 200 dollars a week in the store.My family and I get medicine from this pharmacy every month or at least we used to before this incident.It used to be that the customer was always right, but the twenty something year old girl waiting on me has never heard of such things.If she would have just closed her mouth and opened her ears and listened to me all of this could have been avoided, but she was to busy telling me how wrong I was.
I would like an appology.Thats it.I wsould like to hear her say "sir I appologize for not listening to you, I was misinformed.
wrong pricing
I purchased a 32 oz. Coffemate Pumpkin Spice Creamer in the dairy section because it was on sale for $2.99 a good deal. As i was walking to my car i was reading my receipt and realized it rang up as the full price of $3.61. So i went back in and went to the customer service desk.The manager on duty at 9:31 that day came to the desk and asked if he could help me. He had a price gun in his hand so i assume he was going around the store confirming items were ringing up correctly. I explained that i beleived the creamer rang up incorrectly so he asked me where I got it and i told him in the dairy section.
After a while he came back and told me that it was actually $3.61. I was surprised because i was so sure it was on sale.But i left it at that and went home. Well it kept bothering me that he said it was $3.61 because i used to work for Kroger and i know how to read a tag so I went back later on and low and behold, i was right it was on sale for $2.99.I wasn't going back in there to get something for free when i first disputed the price of the creamer.All i wanted was to be charged the correct price of $2.99 and given back the difference between the full price and the sale price. I did take my receipt back and got my money back but that is not the point to this.I am furious that he lied to me.He lied because he thought i was just a dumb consumer who would never know the difference.I will never trust another manager again that works for Kroger especially store #758.I will do my own price checks and take the whole tag to the customer service desk where i know i wont be lied to because the proof is in the tag.
Unions are here for a purpose: so that nobody (except the union lawyers) ever has to answer to anything. You worked there. You should know that.
Pumpkin Spice creamer? Blecch! Dont bother invitin me over for coffee. NO Thanks.
deli - customer made sandwiches
I always go to Kroger Deli at lunch time for a custom made sandwich. Today however a new person was there. She used meat that was not wrapped. There were few condiments like onions green pepper, etc. The pieces that were there were shriveled and from the day before.
I asked for some to be cut up fresh and she would not do it. I explained this to the manager. He offered a free lunch but I declined as that's not going to help.
She needs to be trained properly or fired if she has been there and knew better but was simply lazy. No apologies from her.
The complaint has been investigated and resolved to the customer’s satisfaction.
Actually I know this Jim person. This lady broke up with him because he is abusive and now because of that he harasses her at work and is trying to get her fired from her new job. tsk tsk.
As you stated. She was new. So either she was not trained properly or because she was still new, she needs time to get use to doing sandwiches. Some people, don't get the hang of things on day one. It takes time.
Also. if Kroger has an union or Georgia is a state that people can't be fired without reason. Not properly trained or lazy is not a reason for getting fired.
As The Fact Police asked. "Why would a free lunch not help?"
rude employee
Employee was rude insisting there was no sale sign where there was one when I was shopping just moments earlier. She insinuated I was lying! She should have researched and found the department employee took the sign down. Instead she accused me of a non-truth and I left my grocery's already rung up. I am done with this store! Just last week on devils night I finished shopping after dark and there were no lights in the parking lot. Employee told me lights were shut off for non payment.
The complaint has been investigated and resolved to the customer’s satisfaction.
True statement. That's a union store with the usual union costs to operate so electric bills can wait..and it has employees that are almost all rude surly dont want any customers pestering them and they sit around and bicker among themselves like children. Ronnie in frozen foods don't though. He's the only good employee they have. A very nice man. But those others...I'd fire 'em in a minute.
customer service
My 2 year old son had lost his balloon and started crying and screaming. I was trying to console him so I could finish my shopping trip (it's a 30 minute trip there 1 way for me), when an employee shopping off the clock, and in uniform but without name tag screamed at my son. She literally screamed over the loudness of his cries and said "YES WE KNOW YOU'RE HERE. WE CAN HEAR YOU, THE WHOLE STORE CAN HEAR YOU!" She was being mean, and had a scowl on her face, so there was no mistaking her intention with her comment.
This was so infuriating to me. I cannot believe any employee would have such an attitude toward a customer. I am shocked and appalled. A cashier at this same store threw my friends receipt in her face a few weeks ago before walking off. I don't understand this sudden change in customer service. It's almost as if employees have been instructed to be as mean as possible if they see a customer using coupons. I am so disgusted by this attitude change (and I am in no way an Extreme shopper!), that after 7 years of loyally shopping there, I will not go back again. I'm taking my business to Albertson's where they still remember customer service.
I agree with the posters above. I do not like crying children in stores, but that employee had no right to speak to you or your child like that. I empathise with the need to shop half an hour away from where you live. I live in a town which only has a General Store and it is about 40 kilometres or more to the nearest town (which still does not have a decent sized supermarket).
bad manager
I have lived in this area most of my life, this is our nehiborhood store, and the first place I ever worked... Through the years I have heard many complaints on this stores employees and services. This store is having a major remodel, a whole new store is being built with a fuel center. This means new managers are already in the old store getting ready for the big move at the end of the year. With new change comes adjustments, yes we all know. I have witnessed and heard from an employee of down right rudeness, mistreatment, and just no effort on a managers duty on manager: Rosevelt Williams. Just because you have more education and you think you are better exprienced does not give you the right to abuse your role, not listening to your employees, and not getting to know your employees, and wrong accusations.
The complaint has been investigated and resolved to the customer’s satisfaction.
worst pharmacy ever
I didn't complain when they were unimaginably slow, made frequent mistakes and often lacked sufficient stock. I used them because my ins. co. used them, but a recent visit has made me willing to switch to a pharmacy that is less conveinent. There was one customer ahead of me filling one Rx and 4 employees working; no customers at drive through (I watched carefully & no emp. went near the window). There was one other customer behind me and customer at counter, but that customer gave up & left. My prescriptions were ready the night before. They provided no apology or explanation, even after I spoke to the pharmacist and the tech. They were not due to close for hours. I waited more than 20 minutes!
The complaint has been investigated and resolved to the customer’s satisfaction.
age discrimination
Around 20 employees were suspended over using coupons on purchases. Some keep their jobs but the employees with senority 29 yra and 42 yrs were let go! Previously the older employee was asked by a Kroger manager why he wouldnt just quit and retire. He endured years of harrassment some included sexual by a manager. Kroger knew of this and all the managers kept their jobs! But this employee used 2 coupons and has lost his job!
I heard Kroger is trying to get rid of older workers
The complaint has been investigated and resolved to the customer’s satisfaction.
How do you sexually harass an old man?
spoiled chicken
Yesterday like many other days I filled my cart, then returned home. While in the process of putting everything away I opened up some chicken wings that was intended to be used for dinner last night. However as soon as they were opened a stinch took over my kitchen. These wings had turned, and had been for a while. This was the Kroger meat market packiage not a brand name. I returned to Kroger, and was refunded my money back, but this has happened from the meat department at least four different times in the past year and a half. The manager was polite, but unsimpathetic. Kroger has gotten bad press as of late for tainted meat from a differrent supplier I know, but my case has more to do with this meat department and management unable to deliver a safe product. If I had placed this in my freezer it may not have been as easily noticed to be spoiled which could have led us to being sick, or worse.
The complaint has been investigated and resolved to the customer’s satisfaction.
I once had a spoiled chicken. I finally got fed up and threw his clothes and personal items out by the curb. From now on, its old guys who have their own money.
job dependability
I have been with Dillons, a subsidiary of Kroger, for 6 months. I am paid poverty level wages. The week that I was able to sign up for Health Insurance, my hours were cut by 10! This was approximately an $80. a week cut, if I had signed up for the insurance, this would have cost me an additional $30. Who can afford to lose $110. a week, simply to get health insurance. To sum it up, Kroger does not want anyone to get benefits for doing a good job! If you want the benefits of health insurance through them you are going to pay for it yourself!
The complaint has been investigated and resolved to the customer’s satisfaction.
don't like employees with disabilitys
If you have a disability of any kind you have to fight then get them to make accommodations.
Then when they feel that your time is up, they start bullying and harassment til you go...
They don't follow the law, they just go around them...
thyroid and back pain. Oh yeah I am deaf.
I'm physically able and they still will not make accommodation...
My reason to make a post is just to see if their is anyone else that is having the same thing happen..
Ever hear of SSDI?
And, Trololo - so, ah..you like to "sniff your chicken" eh? Come there from the Lapeer Michigan store, did ya?
I have a medical Condition and the store I worked for asked me to clean in the back of the deli area they had me working back there I was a bugger I was making $7.25 an hour the place where I was working workers would get paid $10.00 an hour I was doing all kinds of work I should have been earning more I had to quit do the medical Condition.
I don't entirely believe this. I work as a cashier at a Kroger store and can ALWAYS smell bad chicken, and ALWAYS tell the customer it smells bad, and offer to get them a different package. The stench is bad enough that the thin plastic wrapping over it will not prevent it from getting out. Gross as it sounds, try sniffing your chicken a little before you buy it.
discrimination and bullying employee
Good morning
I've been working for krogers for over five years... I'm a stock clerk... I'm 53 and get ssd. I have a few medical conditions that cause me to get less work done over other co-workers. Krogers knows all this, but act like I have to do the same as my co-workers... Two years ago they tryed to take my head, but I beat them... Now we have a new boss and she wants to try now...
I want to ask... Any one who has worked for kroger in the last six years or who are still working and have a problem with them to reply...
My post is about the LAW, not about how much work gets done. I didn't make the law.
Agree to disagree.
Paid for nothing, that's BS. I do alot of work, but a little less.
ADA is not a tax law... SSD is a benefit from the goverment.
Do you vote to throw all people with disabiliy into the garbage ?
You are ignoring the employment laws.
Before I can comment on your post I need to know your age?
When you use you debit card to the gas station they put a $100.oo hold on your bank account.
chcek was deeeeeeeeeeeeeeeeclied for groceries of$103.75
Kroger is EVIL. Always has been, always will be.
Most stations do this now, they usually have a sticker or notice on the pump
Thats not even enough information to make a complaint..perhaps you just didn't have the amount of monies necessary in your bank
harassment by a 37 year department head
There is a departement manager at Kroger Store #542 in Nashville Tn, On 61 E thompson Lane 37211, her name is Maggie Ijean Tinch, she is the Drug Gm Department head. I am a employee of kroger we will go only that for. She has harassed, bullied, made store management basically bow down to her because of her position of a Union steward, and been best friends with Joe Parks, the local 1995 union rep who will never call you back and is the best union rep money can buy. I have witnessed and experienced this womans gross unprofessinalism and threating of other employees including myself who am a department manager by the way. She is the senoir member of the cultural commitee with her cronies which is the ultimate raging hypocrisy and I can't take it anymore.This woman either needs to retire or transfer to another store because she is red handed guilty of the behavior we in the company preach so hard against and is a threat to all young and up and coming Kroger employees who have their eyes set on management with the skills and knowledge to bring profits to the table because I am one of them. She has to be stopped Maggie Ijean Tinch Drug Gm Department Manager Kroger Store #542
The complaint has been investigated and resolved to the customer’s satisfaction.
I have a friend who works at Krogers and what he tells me sounds just like the stuff that used to go on with the unskilled workers at the UAW auto plants...only smaller scale. Whatta hoot. Instead of slapping fenders on cars you stack cans and make a big union issue out of everything that happens. Interestingly, Meijers, before it went union, had employees that didn't say 10 words to each other on a shift, and just did their work. And prices were lower then too.
I had a head Meat Dept head who was a union steward. He would play/talk on his cell phone, wife would call 3 times a day, bs with other employees. His assitant caught on and joined the fun, I was "third in charge" and worked my 8 hours. Anything that was questioned in the dept the Dept Head blamed on me. I would work one task(smoked meat, cutting) and would be told to switch back and forth not getting either done 100%. While they didn't what I mentioned aboved. So the store manager called me in her office and ripped me apart and said I couldn't do anything right. I know what this person above is talking about. NO and I mean NO NO NO dept head should ever be a union steward.
: - )
hahahaha oh, okay She fooled me
It sounds like a bad situation, but if she is in management she cannot also be a steward. Are you telling the whole truth here?
She's probably a registered pharmacist and you're the" head" of what department" Canned goods?. She ain't afraid of you. Whatta you gonna do? Fling a can of peas at her? Typical union employee stuff here. Geez. Anything to do with stocking the shelves and putting the prices up, bringing in the baskarts so customers can shop...thats the last thing on their minds. Take care of the union employee bickering and pecking order first!
Kroger Customer Reviews Overview
One of the most commonly praised aspects of Kroger is the wide variety of products that it offers. Customers appreciate the fact that they can find everything they need in one place, from fresh produce and meat to household essentials and personal care items. Many reviewers also note that Kroger has a great selection of organic and natural products, making it easy for health-conscious shoppers to find what they need.
Another positive aspect of Kroger is the company's commitment to customer service. Many reviewers note that the staff at Kroger stores are friendly, helpful, and knowledgeable, and that they go out of their way to ensure that customers have a positive shopping experience. Additionally, Kroger offers a variety of services to make shopping more convenient, such as online ordering and home delivery.
Finally, customers appreciate the value that they get from shopping at Kroger. Many reviewers note that the prices at Kroger are competitive with other grocery stores, and that the company offers a variety of discounts and promotions to help customers save even more money.
Overall, Kroger is a well-respected grocery store chain that offers a wide variety of products, excellent customer service, and great value for customers. If you're looking for a reliable and affordable place to shop for groceries, Kroger is definitely worth considering.
Kroger In-depth Review
In Summary: Kroger stands out as a comprehensive grocery provider with a rich history and a strong market presence. They offer a wide variety of products, including fresh and organic options, at competitive prices. Their customer service is generally reliable, and the store ambiance is conducive to a pleasant shopping experience. The online shopping platform is user-friendly, with various delivery and pickup options. Kroger is also involved in sustainability efforts and community engagement. While the checkout experience is efficient, there is room for improvement in their health and safety measures. Overall, Kroger is a solid choice for those looking for a one-stop-shop for their grocery needs.
Company Overview: Kroger has a long-standing history and is a well-established player in the grocery industry. With a significant market presence, it serves as a go-to supermarket for millions of customers.
Product Range and Quality: Kroger offers an extensive range of products, from pantry staples to gourmet items. The freshness and quality of their produce often receive positive reviews, and they provide a good selection of organic and specialty items. Their private label products are also a hit for offering quality at a lower price point.
Pricing and Value for Money: Prices at Kroger are competitive, and they frequently offer sales and promotions. Their loyalty program provides additional discounts, making shopping there a good value for money.
Customer Service: Staff at Kroger are generally known for being knowledgeable and friendly. They are responsive to customer inquiries and complaints, with assistance readily available in-store.
Store Ambiance and Layout: Stores are clean and well-organized, with clear signage and easy navigation. Kroger also makes efforts to be accessible to disabled customers.
Online Shopping Experience: The Kroger website is user-friendly, with a broad selection of products available online. Pricing is consistent with in-store prices, and they offer convenient delivery and pickup options. Their mobile app enhances the shopping experience with additional functionality.
Checkout Experience: Checkout lines at Kroger are typically efficient, and they offer self-checkout options. A variety of payment options are available, and security is taken seriously.
Sustainability and Community Involvement: Kroger is involved in environmental initiatives and sustainable practices. They also actively engage with and support the communities they serve and have ethical sourcing policies in place.
Health and Safety Measures: Kroger maintains cleanliness and sanitation practices and complies with health regulations. Their response to COVID-19 includes safety protocols to protect customers and staff.
Return Policy and Customer Satisfaction: Returning items at Kroger is straightforward, and the refund process is efficient. They take customer feedback seriously and follow up on resolutions to ensure satisfaction.
Additional Services: Beyond groceries, Kroger offers a range of services including pharmacy, banking, gas stations, and other in-store services, adding to the convenience of shopping there.
Overall Experience and Recommendations: Kroger is a reliable supermarket with a strong product selection and good customer service. While it generally provides a positive shopping experience, it could improve in health and safety measures. It stands favorably when compared to similar businesses and comes recommended for those seeking a full-service grocery store.
### Guide for Filing a Complaint Against Kroger on ComplaintsBoard.com
1. Log in or Create an Account:
- If you already have an account, log in to ComplaintsBoard.com. If not, create a new account to proceed.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue with Kroger in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with Kroger.
- Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submission.
8. Submission Process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Follow these steps to effectively file a complaint against Kroger on ComplaintsBoard.com.
Most discussed Kroger complaints
Check accept problems!Recent comments about Kroger company
Amazon gift card with unreadable claim codeYour Voice Matters: Our Commitment to Genuine Reviews
At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.
ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.
ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.
We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.
ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.
Is ComplaintsBoard.com associated with Kroger?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kroger Customer Service. Initial Kroger complaints should be directed to their team directly. You can find contact details for Kroger above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
Use this comments board to leave complaints and reviews about Kroger. Discuss the issues you have had with Kroger and work with their customer service team to find a resolution.