Kroger
reviews and complaints

Around 20 employees were suspended over using coupons on purchases. Some keep their jobs but the employees with senority 29 yra and 42 yrs were let go! Previously the older employee was asked by a Kroger manager why he wouldnt just quit and retire. He endured years of harrassment some included sexual by a manager. Kroger knew of this and all the managers kept their jobs! But this employee used 2 coupons and has lost his job!

Yesterday like many other days I filled my cart, then returned home. While in the process of putting everything away I opened up some chicken wings that was intended to be used for dinner last night. However as soon as they were opened a stinch took over my kitchen. These wings had turned, and had been for a while. This was the Kroger meat market packiage not a brand name. I returned to Kroger, and was refunded my money back, but this has happened from the meat department at least four different times in the past year and a half. The manager was polite, but unsimpathetic. Kroger has gotten bad press as of late for tainted meat from a differrent supplier I know, but my case has more to do with this meat department and management unable to deliver a safe product. If I had placed this in my freezer it may not have been as easily noticed to be spoiled which could have led us to being sick, or worse.

I have been with Dillons, a subsidiary of Kroger, for 6 months. I am paid poverty level wages. The week that I was able to sign up for Health Insurance, my hours were cut by 10! This was approximately an $80. a week cut, if I had signed up for the insurance, this would have cost me an additional $30. Who can afford to lose $110. a week, simply to get health insurance. To sum it up, Kroger does not want anyone to get benefits for doing a good job! If you want the benefits of health insurance through them you are going to pay for it yourself!

If you have a disability of any kind you have to fight then get them to make accommodations.
Then when they feel that your time is up, they start bullying and harassment til you go...
They don't follow the law, they just go around them...

Good morning

I've been working for krogers for over five years... I'm a stock clerk... I'm 53 and get ssd. I have a few medical conditions that cause me to get less work done over other co-workers. Krogers knows all this, but act like I have to do the same as my co-workers... Two years ago they tryed to take my head, but I beat them... Now we have a new boss and she wants to try now...

I want to ask... Any one who has worked for kroger in the last six years or who are still working and have a problem with them to reply...

There is a departement manager at Kroger Store #542 in Nashville Tn, On 61 E thompson Lane 37211, her name is Maggie Ijean Tinch, she is the Drug Gm Department head. I am a employee of kroger we will go only that for. She has harassed, bullied, made store management basically bow down to her because of her position of a Union steward, and been best friends with Joe Parks, the local 1995 union rep who will never call you back and is the best union rep money can buy. I have witnessed and experienced this womans gross unprofessinalism and threating of other employees including myself who am a department manager by the way. She is the senoir member of the cultural commitee with her cronies which is the ultimate raging hypocrisy and I can't take it anymore.This woman either needs to retire or transfer to another store because she is red handed guilty of the behavior we in the company preach so hard against and is a threat to all young and up and coming Kroger employees who have their eyes set on management with the skills and knowledge to bring profits to the table because I am one of them. She has to be stopped Maggie Ijean Tinch Drug Gm Department Manager Kroger Store #542

Why is this company taking newest points first instead of using my older points? This is false advertisement an disloyal to customers. I had 323 points expiring 4/30/2011 and when I ended fueling on 4/29/2011 I realized that the 400 points I used were taken from my points expiring 5/31/2011. I was completely disatisfied with the company's policy on this subject.

How do you get these tissues out of the box?

I purchased a package of "Oven Roasted Turkry Breast" on March 22, 2011. My wife, son and I ate sandwiches that evening. By 3:00 AM, my wife and I were running to the bathroom with diarrhea. This gastrointestinal problems (gas pain and diarrhea) continued for 3 days. We had no idea that it was the Turkey which caused the problem. We talked w/our son on the second day... and he informed us that he, too, was having the same problem. When we opened the package (on the 5th day after purchase), the smell was unbelievable! I called the [protected] "Hotline" and informed them of the problem. I was told by "Kathy" that I should store the meat in the freezer... and someone would call me in a couple days. I didn't hear from Krogers (by Friday, March 25) so I called again. I was told by Kathy (again) that I wil hear something in a couple days. I have since called 4 more times... and no relief. It's always "... someone will be calling in a couple days..." Meanwhile, the bad turkey has permeated all of my frozen food. I took the horribly odoriferous turkey to the store where I purchased it (on Galloway Rd., Mesquite Tx.) and I spoke with the store manager, Karen. After waiting (30 min.) for her to call her Dist. Mgr., and make several calls to Corporate... Karen told me that they would give me a $25 coupon for my loss! I've lost more than $150 in food... and hours of aggravation on the phone dealing with people who really don't care. Karen informed me that she was not aware of any complaints. I spoke with two others (in the dept.) who told me the same. I've been a loyal customer of Kroger's for more than 35 years. All my family are Kroger shoppers. But, I will never walk into another Kroger store. In my business, I meet 6-8 new aquaintances every day. That's a lot of "word-of-mouth" advertizing. And I will broadcast this to every person I meet, and every website... and every medium that I have access to. The (alleged) case number which was assigned to this incident (by Kroger Corporate) is #[protected]. The persons I've spoken with (at Corporate) are Kathy, Chelsea, Kim... and Karen. No last names, of course. Due to being passed around on the phone, I've forgotten a couple of their names. But I did ask that all calls be recorded. Corporate did not inform the Mesquite Kroger that there was a problem. The manager, Karen, asked that I give her the package and they would give me a coupon... and I could forget about it. I don't think so! And I promise, Kroger will not forget me (any time soon).

I reported my Complaint which I was given a number #[protected]. I walked back into Frys located on Highland and 20th street to get my cane. I was so excited to see it that I told the customer service rep, that it was my cane and I could I get it. The customer in front of me screamed that I was rude and your customer rep agreed and told me to my face I was rude for asking for my cane. I had to limp into the store to get it as I left it in the grocery basket after shopping there.
I left and my granddaughter heard the whole thing and thought it was horrible the way I was treated. On her advice, I went back into the store to report it to a manager. The rude customer that screamed at me got in between me and the assistant manager and wouldn't let me complain. Instead, she screamed I was a drug addict, pscho or an alcoholic in front of the whole store. The Assistant Manager didn't do a thing about it and I left humiliated. Haven't been back there since.
2 Weeks later, I get a call from Siad, the Manager. I explained it to him and he completely blamed the customer and made no mention of his employee that played into the customers mentality. I haven't heard a word since from Siad and it's been 2 weeks. He has dropped the ball and blown me off like a piece of lint on his suit.
From here, if I don't receive some kind of action from Kroger acknowledging my humiliation and the employees being reprimanded, I am afraid I will be forced to take further action. I am a paralegal and know how to file law suits.
I expect to be treated with some kind of respect here.
I am sorry that I have to take this further, but your manager, Siad at that store has done nothing and I expect him to do nothing because he has let this go like it's nothing to him.
Sincerely,
Joan Bennett
[protected]

I was walking around Kroger browsing and looking for taco seasoning and ground beef for my mom. i was followed by a lady the first five minutes i walked through the door, i didn't think much of it at first until i noticed every aisle i went to i look over and seen her pretend to stocking things. she finally asked me did i need help and i told her no. i found the taco seasoning but as soon as i went to the freezer to get ground beef an officer stopped me and asked me to come here. i knew that they thought i was shop lifting so i ask for What. then he grabbed me and begin to search me in front of every one in the store. after they found nothing i was embarrassed as if they did find something.

On sunday, Feb27th my husband and I went shoping at Krogers. He likes to drink coffee while I do the shoping. When I was thruogh shoping and put the grocerys in the car I went back in to get him . he infomed me that the coffee had spilled on his stomick I had asked him did he tell them so they could give him some ice, he said he did and that they gave him a cup of ice .When I saw it I imedietly got neosporin for it. The manager proceded to walk by as if to check but just looked ourway and walked by Thats when i was annoyed, so I went to him to tell him what happend and that he needs to train his employees on how to address situations as this. He said he would get some information of what happend and walked away and sent a female manager to check on us.She looked at it and got a plastic bag for the ice and simply said if there is any problem just let us know. What ticks me off is the lack of concern and profetionanalism.You wonder why you get sued. I'm not that kind of person to do that. but if that happend to somene that was sue happy you would have been since his burn lookes worse and its going to take him longer to heal of his condition. I happen to love Kroger .I go all the way to kroger to avoid Walmart and Walmart is closer . The lack of concern about what happend really put a bad taste in my mouth and makes me not want to bother with you either. I know i'm only one person but if this is how little you care about your shopers then i don't need to shop with you, they didn't even offer to reimbers me fore the Neosporen.

The health insurance at Kroger has been set up in such a way that both the insurance company and Kroger's self-insured worker's comp plan are able to deny any and all pain related claims simply by having MED-1000 state that doctor's bills will not be paid because the "accident" was caused by the job at Kroger. After submitting the claim to Kroger HR who never returns phone calls, months later you receive a certified letter stating the claim is denied because you didn't notify your supervisor, you didn't fill out the proper paperwork in a timely fashion and you didn't take a drug test. I am just one of several people who I worked with at Kroger in this situation. We didn't have any accidents of any kind but we all experienced various types of normal, everyday living pain.

I personally asked my immediate supervisor if anybody had experienced the type of pain I was experiencing and was told no. I thought maybe I had arthritis, peripheral artery disease (PAD) or neuropathy and had better go see a Dr. ASAP to try and nip it in the bud. I called the insurance company, MED-1000, to verify I could see the Dr. I wanted to see and was told yes. I asked my supervisor for 3 different days off so I could see the Dr. about my pain and was given the days off. The supervisor never once said I needed to fill out any special worker's comp forms nor did she ask me to take a drug test. Not long after the Dr's. visits, diagnosis and treatment I received statements from MED-1000 denying my claims because they stated, my problem was caused by the job at Kroger. My Dr. didn't know what was causing my problem so I don't know how the insurance company knew. Other co-workers later told me this had happened to them also for different problems like foot and hip pain. None of us had had any accidents and just figured it was age catching up with us. One of my co-workers even asked the store manager for the day off because his foot hurt so much and was told not to come back until he had a Dr's. note. Yet, despite the fact it was the store manager's orders to go to the Dr., his claim was denied.

We were all denied for reasons we couldn't possibly know about from any of the information they supplied at hiring time and were never told when we asked our supervisors/managers. Conveniently for Kroger, it's impossible to file a complaint with the TX Board of Insurance because Kroger is self-insured and the Board has no jurisdiction over self-insured companies. Filing an appeal with Kroger simply gets you more silence for several months and another denial letter with the same contrived claims which had supposedly been reviewed by some TX Kroger board at the Dep. of Labor. If this board in fact asked my former supervisor if I had notified her of my problem and she said no, she is flat out lying as are the supervisors of my former co-workers.

If you're thinking about taking a job a Kroger I recommend that you stay as far away from them as possible. If you're forced by life circumstances to take a job at Kroger, whatever you do, if you experience ANY type of pain make absolutely sure that you notify your supervisor, their manager, the store manager and the president (his email address is on the employee website) in writing before going to the Dr. Demand that they supply you with the necessary paperwork to file with HR and ask if you are required to take a drug test. If they say no, get that in writing AND send a copy to HR and the president. Let's end this scam NOW!

This is regarding something that just happened to me in the pharmacy Kroger store #527 in Bellevue, a suburb of Nashville, TN. I am trying to find the correct person to send it to with the Kroger company, but their "Feedback Form" on their website only holds about half of my complaint and to me the whole story must be told. If anyone has an email address for someone in upper Management for the Pharmacy division I would be most appreciative. Day before yesterday I had asked the pharmacist to order a product for my mother called “Ayr Nasal Gel” because all he had was the Ayr nasal mist/spray. Today I went to pick up the gel and the girl rang it up and I went home and gave it to my Mother, who opened it up and took it out of the box, only to see a nozzle on it, indicating it was the nasal spray. We looked at the box, and it said Nasal Mist-GEL. We went on the website and it turns out there is a nasal Mist, a Nasal MIST GEL, (which we didn’t know about), and a regular Gel (that is what we had wanted). The box itself had a safety seal on it, (not the product, but the box) but Mom had no reason to think it wasn’t the gel, since the pharmacist told us he had ordered the gel and that’s what they handed to me this morning. So I took it back, (this was approximately 12:00 noon today and a Pharmacist named KATY said “You can’t bring it back, the seal is broken”. I said, “Yes, but you gave us the wrong product, you told us this was the gel, and we had no reason to believe it wasn’t the gel, since the pharmacist told us that’s what he was ordering for us.” and she said “Sorry. I can’t take it back. You broke the seal.” I was getting a little irritated because this was clearly the mistake of the Pharmacy, and we were only talking about a seven dollar item, so I said “Sometimes don’t you just have to eat something?” and she walked away from me and said over her shoulder, and quite loudly in front of other customers: “Miss Donahue, as much price-matching as we do for you, we eat plenty.” and that is a DIRECT quote. There were two pharmacy techs working there named James and Beth (Beth was waiting on me) and Beth both looked right at me a bit stunned, like she couldn’t believe Katy had said that either. I have never, ever had a professional say anything so inappropriate to me, let alone in front of other people. I said “That is the policy of Kroger, not my own personal policy!” I was so upset that I told her NOT to reorder the correct gel, that I would order it from a store that could afford it. Yes I take advantage of the price matching service! My husband and I are not insured and we thank God for it every day!
My husband and I have been going to this Kroger for over two years and last year on our last tax return we spent over 5 thousand dollars on the pharmacy alone, that’s not even counting what we spend in groceries. Beth, James and Phyllis are always very nice. Katy and the male pharmacist rarely interact with customers and that’s fine. I was so horrified by this, I went to buy some ice and found myself crying at the checkout. I went back to look at the pictures on the wall because I wanted to get her name. I just could not believe she said that to me! She yelled after me "I'll be glad to order you that gel!" not even GETTING that the Gel wasn't the problem and that she STILL should have refunded my seven dollars! I even called my much-more-level-headed-than-I-husband, to see if I was over-reacting, and he said “No. That was outrageous. Someone you are giving your business to should never have argued with you over seven dollars in the first place. and to say that to you at all, let alone in front of other people, was totally inappropriate.” I’m quite sure the reason she feels she can speak to me like this, is because for several years I had a very severe narcotics addiction. Trust me, I know THE LOOK you get from the Pharmacists as to what a ### you are. I now take Suboxone and have not had a pain pill or the desire for one since January of this year. There is no other reason on earth she would have spoken to me this way. She would have been instantly fired had she said that to anyone else. Her personal opinion of me and what prescriptions I get filled there STILL does NOT give her the right to treat me or anyone else like dirt and say such things to me. In fact I know several folks in the Impaired Pharmacists Program, so there but for the Grace of God goes Katy. My Mother and sister recently lost everything in the Nashville flood this past May, and had to move in with my husband and I, and I have become my Mother’s full time caretaker. I am under more stress than I have ever been under in my life right now, and we are supporting four adults now financially and need the Price-matching program more than ever, as money is really tight. My Mother is having neck surgery and several of her medicines are not covered by her Insurance. And now I don’t feel right going to Kroger for a price match anymore. I am now going to change pharmacies, to change all of her meds, all of mine, my husbands, and my sister’s medicines, which add up to a tremendous amount of work for me getting them all transferred, to a much less convenient location for us, not to mention the loss of business for Kroger. I most certainly do not have time for this right now, and all because of a flippant, sarcastic, inappropriate remark from one of your Pharmacists. She has NO idea what’s going on in my life, in our house, and to comment on our finances, in front of other customers, because of a mistake the store made is just appalling. I know no one gives a damn anymore, I would just feel better if I knew someone in upper management had read this. Can anyone advise me on what to do next? Thanks