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4.5 11114 Reviews

Kroger Complaints Summary

84 Resolved
1400 Unresolved
Our verdict: If considering services from Kroger with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kroger reviews & complaints 1498

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3:14 pm EDT
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Kroger customer service

First let me say that I have been a Kroger customer for many years I moved from Smyrna, Tn. to Murfreesboro, tn. a few years ago and have beenn shopping at the Kroger store at 2949 Old Fort Parkway Murfreesboro, Tn. 37128. Most of the store employees are nice and helpful; some spend more time socializing with each other than working. But my real problem began with an African American pharmacist that gave me incorrect information that caused a great deal of problems not only with filling my prescription, but also with my doctor’s office. I brought my prescription in paper form to the above named Kroger’s to be filled. My prescription was written TID as directed which means in medical Latin terms “ter in die” which is traditionally used in prescriptions to specify the frequency with which medicines should be taken, three times a day! The pharmacist was rude and uninform in her job telling me that TID could mean two times a day or three times a day and would not fill my prescription; she also told my doctor’s office the same wrong information. So I went to the Kroger store manager and I told the store manager that my doctor’s office said that the pharmacist was wrong and uninformed of what the term TID meant. The store manager went with me back to the pharmacy and the pharmacist told the manager the same wrong information that she gave my doctor’s office and me, and refused to fill my much needed prescription.

This is by far one of the worst expertise’s I have ever had as a customer in any store. I feel that if the pharmacist doesn’t have the proper training in her job then she should not be answering questions are filling prescription. And at the least owes me as a customer an apology for being wrong and rude.

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Ruth and Kevin
Orange, US
Apr 19, 2015 11:20 pm EDT

African American's don't know how to read that is why you were given the wrong information. Why did she get the job in the first place when she cannot read. If she did not they would play the race card. That is all they are good for playing the race card when they do not get what they want.

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12:21 am EDT

Kroger bait and switch

Me and the wife went tv shopping the other day, at fred meyers. They had a 48" led tv posted for 399.99, but no statistics. So we asked to see the stats on the tv. The sales associate asked his manager if he knew more about this tv. They ended up showing us 4k tv with roku, and explained that roku pretty much makes it a smart tv. We were sold how could a deal like this be so good.
The electronic manager went to the back for some time, and brought out a box. I went to grab it from him, and he insisted on bringing it up to the counter for us. So we let him.

After we purchased our tv, loaded it in the car, brought it up stairs, and went to unbox it we realized that this tv we have didnt't come wit roku, and is 1080.

So i called the store and asked if we got the right tv, and they said probably not bring it in and we will swap it out.
We than took the tv back, and waited for them to bring out this 48 inch 4k tv with roku. They brought out a 40 inch tv, 4k with roku... I asked where the 48 inch was, and they stated that they dont carry one, and there was some confusion with the "NEWLY" trained electronic manager and assistant that were helping us.
After dealing with corporate customer service, i came to an agreement with them witch sounded great, 42 inch tv 4k with roku and 100 dollar gift card for the inconvenience. She would just have to call back the store manager and would get back to me in 15 minutes.
When she called back she said " ok we got your 40 inch..." I stopped her right there and said i thought we agreed on a 42. She went on to say once again it was a miss understanding/communication error, and if i wanted the 42 inch, i would have to pay full price of 499.99. At this point i could care less about the 2 inches i only could care about the principle that they have tried to pull a fast one on me and my wife twice. in under 24 hrs.
Is this bait and switch or just terrible training?

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6:00 pm EDT

Kroger not having ad product

We went to buy a balcony table and chairs in the ad. The store said they didn't have any and probably wouldn't be getting any. The clerk said we couldn't get a rain check. We asked to talk to management. He gave us a raincheck and promised to try to find one. We have no problem with him, but when we called the customer service line to complain about the ad she told us Kroger was not obligated to have ad items. She is the one we take issue with. Is that the Kroger attitude? Not obligated to have an ad item?

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2:35 pm EDT

Kroger unprofessional pharmacist

the pharmacist on duty called my ordering physician to verify a prescription and then proceeded to tell the physician some very personal issues i have had in the past. The physician said i am very aware and this was a very long time age. My question is how does this pharmacist know my personal life history and why would she feel the need to try to hurt me like this. This is in no way her job or her business. I am filing a lawsuit and hope kroger takes this seriously as she is a danger to their business.

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8:05 pm EDT

Kroger kroger management

I have complained to all managers about my coworkers working over their alloyed time to get more hours than me. I have seniority and they refuse to give it to me. Manager at fuel center 466 don't even make her own schedule the computer does it. I'm white and they all are black except the new lady. They are racists

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2:08 pm EST
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Kroger prescription given to wrong person

My mother and I had told the pharmacy about a month ago to make a note in the computer that nobody should pick up her scripts without her drivers license. As we go to pick up her Clonozipan - the pharmacist tells us that a trainee gave it out to my sister (who is an addict and it was noted that she tried the other Kroger right before this one that gave it to her) She apologized but said there was nothing they could do. My mother has colon cancer stage 4 and uses this to calm her and let her rest. We are changing pharmacies and will speak with her doctor next week and pray they will give her another prescription. This needs to be addressed as it is unacceptable. I have made clear what happened to all I know including facebook and other sites!

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1:16 am EST

Kroger mis treating

This company threats employee bad that a lot of them quite my daughter work for this company and the maneger treats her bad she told the hiring maneger amd others nothing has not been done thay make her work late night by her self when she apply for the job she told them she goes to school they said ok they work with her one of the employees got killed and my daughter went to the funeral and one of the manger didnt go and got mad because she could not attend she been nasty to my daughter put her on night self to close that big store by her self every night my daugter ask for transfer this lady denied her she picks on her mrs barbara and another worker they tryin to make her quite i told her dont quite thats what they wont you to do

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3:42 pm EST

Kroger kroger fires because he's white

I can not believe that Kroger Corporate is letting its
Lakeland, TN Store Managers (Jerry Towers),
Memphis, TN Regional Mangers (Tersa Turley), and
Memphis Area, TN HR Managers (Nigel Vareen)
Fire someone because they are WHITE and not black like them.

I can not believe that Kroger lets this racism go on.

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Angry customer15
, US
Apr 29, 2015 7:11 pm EDT

They discriminate at kroger 466, also don't feel bad.and store 466 fuel center sells out of date snacks and oil

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12:27 pm EST
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Kroger bullying

i have just starting working at this job. and i have been having some issues with a coworker that seems to think that she in charge of everything and everyone there at night. and she in not in charge of anything i know this for a fact because the dept manager himself has told me this personally, he has told me and my other co-worker that are new as well as myself that if she starts to act up go the store manager that is on duty and told them and let them deal with her, so i have done this twice each night after this had happened, after a about 30 min or so she starts acting up again but in a different way. she also telling me that i dont know my job and tell me how to my job and i have former experience in the area and know my customer service skills have worked in retail for over 5 yrs. because am new she seems to think that she can control everything and am not the only one that she doing this with. I know that customer can hear scream at the up of her voice this women has very high pitch voice, she has worked at other krogers location and she get fired for this very some reason and she is also compare this store to the fromer store that is worked at . Am tried of being put down and not be respected by this women i think that she need to let go because of the her attiuidte and her disrepectfulness.

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Update by Cathy Weddle
Jan 19, 2015 3:38 pm EST

what is hard that you can t read and understand your and no am not tattle tale you would be doing that same thing if this was you and dont tell me know i have tell you all the story and i disagree to disagree with you dont judge until you walked someone shoes, i just hope that you would never have deal with in your life,

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5:22 am EST

Kroger mislabeling, deceptive & baloney at it's best

This product in the 10 oz. Size mimics other products that offer genuine basil pesto mixed with garlic olive oil, cheese in a traditional italian way but krogers version is primarily spinach, dark and smelly. A hint of basil, I guess, but just about non - existent spinach is much cheaper of course tha fresh basil so this is the obvious reason.

Labeling goes on to say "made from an authentic receipe with basil, rich cheeses, and garlic". Baloney! No mention that they did not use olive oil (The only way it could even be close to authentic) they used canola oil. Cheapie, cheapie.
Labeling say zero cholesterol. How possible with"rich cheese, oil, milk"!

Shame on krogers for offering this type of product in such a fraudulent manner.

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3:32 pm EST
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Kroger the store general manager

I went to the fuel center on 12/29/2014. I went there to fill up my tire. I attempted to use their air pump but it only made my tire worse until it was a flat as a pancake. I am pregnant and we do not have any cell phones due to us trying to save money. I went to the booth to ask them for a phone to call my husband for help. The assistant said he didn't have a phone so I asked a few of the people at the gas station. When I was walking around to the pumps, the store manager came up to me and told me not to be bothering his customers! I shop at this store 5-7 days a weeks and typically spend over $2000 a month. I am there using a service of theirs which makes me a customer! He didn't ask if I needed help. He treated me like I was a piece of dirt on his shoe. I will never shop at this store again.

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Ruth and Kevin
Orange, US
Jan 06, 2015 2:25 pm EST

First of all you are obviously a child and your husband needs to be arrested for getting you pregnant. How do I know you are a child by your behavior. Why are you driving anyway, you are only six years old. You have no right to bother other customers. He has a point, you are a customer bothering other customers and he is not required to lend you his phone or a store phone. Since you are six years old, perhaps you filled out the tire wrong the the problem is yours.

JKWilliams
JKWilliams
, US
Jan 04, 2015 6:13 pm EST

You spend $2000 a month in a Kroger but can't afford a stinkin' cell phone? You're either a liar, a bulimic, or some sort of psychotic. You've lost something more than just some air from your tire, babe.

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12:25 pm EDT
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Kroger foreign object found in can of cashews

Found a rubber band in product — purchased kroger brand cashews - barcode [protected] — no real daycode info except on bottom of can sell by sep 28 15 0906 k1. After finishing most of the can, I found an old rubber band inside. I am certain this happening during the packaging process, and just want the company to be aware. If a consumer were to have just eaten a handful of cashews without looking, this could have been a choke hazard. Fortunately, I poured them onto a paper towel before eating.

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1:20 pm EDT

Kroger unfair treatment

I have been working for # Kroger 520 since march and I go to work daily not knowing how I am going to be treated by my market manager Belinda Valdez I have talked to the store manager and the co manager Bobbie Marshall and Tammy Nelson many times and they always tell me we are working on it and they treat me as if I am incompetent and I still get treated bad every time I feel like there is no way I will ever progress at Kroger because of the management at #kroger 520 the final straw for me was having to close with Belinda Valdez on Friday and she yelled at me about something she did herself then yelled at me in front of customers I was upset and crying went to management told Tammy and all she said was sorry

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4:55 am EDT
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Kroger management

The owner/ boss really needs to come to store number 466. And work the fuel center and see what his management is doing.this store needs to replace all managers.the employees are working their butts off, with no respect from management.something really needs to be done.if I was owner of this store I would replace every manager.they are not management material.this store is going downhill fast.someone help the hard workers that makes this store work.kroger 466

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4:02 am EDT
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Kroger management

I work at Kroger 466 fuel center.my problem with this store is mainly management.I came in to start my job duties and I realized there was a safety issue.I called for management, with no response.a cashier called me and I told her my problem. She came out and picked up the cases of water that fell.the stack of water was stacked wrong by a stocker.
So the water fell again.the manager on duty was at his car, so I walked over to him, and asked him if he could send someone out to restock the water.He told me that I would have to do it myself.i was not hired as a stocker I was hired as a fuel center cashier.i also hurt my back at work a month ago from putting stuff inside fuel center.kroger has overstocked stuff at fuel center.plus we get no benefits, because we work at fuel center.

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1:48 am EDT
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Kroger unfair pay

As an employee, I feel that I shouldn't feel threatened if I question my pay.
Last year, in June, I got my RX tech certification and got a raise for that. My manager waited until after my raise went into the system to do my yearly evaluation so the eval raise would take effect on the new payrate. However, that's not what happened. I was told that I wasn't going to be given that raise on top of the certification raise because my eval was for the time period before my certification was effective. However, i would get back pay for the time between the due date of my eval and the date of eval for what the pay would have been had I not got certified (but of course, I didn't see that back pay either). Now, I am at a crossroad, the HR lady has said that if anyone questions their pay again they are to be written up (some HR lady right?)
I don't feel as though that reasoning is fair. My eval should be for the time from my one the year before to the date that that one was done.
Does anybody know who I can contact to get this fixed? I want the pay I deserve because now someone who has been there a year and a half less than me is making more than I am and that isn't fair (no they didn't have experience pay or anything of that nature) I have all of my pay stubs showing I never got that back pay, and I feel like my platform here is veery good. I have every right to question what I make especially if someone who is under me in seniority is making more.
HELP!?

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MkStItCh
West Seneca, US
Sep 22, 2014 11:47 am EDT

If you do not like the way you are treated then get another job... If you are a valuable person then they will make you an offer to stay... If they do not make the offer then get on with your like someplace else...

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8:00 am EDT
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Kroger service

I have Humana insurance, one of the largest and most common insurance carriers, yet when I went to went to pay for my prescription I was told that the insurance company didn't cover the medication. When I asked why, it was actually Krogers who did not have a contract or whatever with Humana. My wait was about 2 hours, I was in a lot of pain while I watched the techs pretty much screw around behind the counter, and then they told me that. That information should be revealed to the customer when you turn in your prescription with your insurance card or at least have a big sign posted so the consumer is not duped.

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9:08 am EDT
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Kroger harassment & retaleation

I was hired a little over a month ago, everything was going well for the first two weeks. I was constantly told by other managers how good I was doing in my position. But one Manager started to treat me like I was a ###, I tried to call out one day cause I was sick but he told me "To suck it up and get my *** to work" well I came into work that day even though I was sick as a dog. I was about two hours into my shift and the manager called one of the other employees to the office he made her come down and state right in front of me that he was allowing her to go home cause she was sick, she started to laugh and stated he told her to tell me that and he walks past and laughs at me. He continued to pin point me out of other employees yelling at me as loud as possible to humiliate me. He made one of the employees wear a a mexican hat and give samples out to customers and he stated how she looked like a spic in front of me and the employee, which I was insulted by that. I should have reported it then but I knew that if I had reported it that the harassment would get even worse by that manager. I was went to the store manager to request them move me to another department in the store but was bumbarted by her and that manager telling me they had another position they wanted me to do, I agreed to it, I was gonna start this week. Well last Friday I went onto the portal to see me hours were well they only had me down for one day (which they are required to give part time employees 18 hours a week) which was only 7 hours. I called in to ask what was going on since I was gonna start my new position and it was gonna be Thursday- Sunday well that manager stated to me in a aggervated tone that I wasn't getting that position and how he was tired of me. It caused me to have a panic attack, I reported it to corporate and they never did anything. I ca;ed HR and reported harassment from that manager that is a dead end cause they wont tell me anything. I went in this last Thursday to drop my uniform off and to get my last pay check they didn't have my check, they stated that they closed my employment out before my hours were sent to payroll she printed off a paper and I took it to the front desk and they only paid me $70 out of $140. I'm going to go to EEOC and file a lawsuit against the manager and the company for allowing someone in management to harass and to discriminate against en employee.

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Karla L.
Jackson, US
Jul 25, 2014 12:48 pm EDT
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I recently bought a box of these crackers and one of the packages had burnt edges on all the crackers. This is not the first time this has happened. If it keeps happening I will start using a different brand. I don't understand how the packaging department can't catch this problem.

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9:12 pm EDT
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Kroger rude self check out cashier

My husband and I had some shopping to do after I went to pick up my medication We had 4 bottles of win and rug cleaner. We went to the self check out lane. We were next to the cashier location. My husband swiped the rug cleaner, then the first bottle of win. It said that he had to show his id to the cashier. She looked at it and then put the codes in. To make a long story short, it took her 4-5 to correct it. I said that we can go to one of the regular check out since it is giving you trouble. She said no that's ok I think I have it now. It took. When It came time to leave one of the bottles dropped out of his hand and broke. She called for assistance for the spill and said it was a glass bottle and it was alcohol . The guy came over and put some stuff on it. He then said something and put down the empty bottle of stuff and broom then walk away. I told the cashier that I was sorry that it broke. The cashier was elderly and seemed to be upset that it splashed on her shoes. We started out the first door and as we went over it another bottle broke on the carpet. I went in and showed her and told the one guy. He got upset and said 'Oh my god what is going on. I went to get the same kind of wine bottle that broke and as I came up to the cashier she looked at me and said out loud with an attitude "look you have to have this in a bag when you leave hear". She grabbed the bottle and put it in two bags. She said that just lay it down in the cart!. I told her" first of all I was showing you the bottle so you can see I got the same one, AND I was going to get a bag, but i just did not want to go to one of the full register's and get a bag while other customers where checking out their things." She said that" it is very unusual that some one would brake two bottles. But oh well." Need not I say customers stopped to see what was going on. I like shopping at Kroger's because it is just around the corner from where I live. But the employee's need to brush up on customer care a lot.

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7:23 pm EDT
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Kroger wrong prescription

I moved from Cardington Ohio and transferred my prescriptions from the Mt. Gilead Kroger to this Kroger. Thinking it would not be a problem with computers and everything... (boy, was I wrong!). I also had to switch Doctors to one closer considering its over 60 miles apart. My new Doctor called in all my prescriptions which I have about 10 of them. I have many health issues concerning my heart. I get to Kroger to pick up my prescriptions and I noticed one that didn't look familiar, I asked the tech what is this? She says oh your Doctor called that in its for headaches. I thought ok cause I had talked to the doctor about my allergies. So I thought nothing of it. I went back to get my blood pressure pills and was told I didn't have a prescription for them. I then called my Doctor and he said he called over the blood pressure pills. I then tell the pharmacists this and she stated that was what he called in. She then went back through and checked and low and behold.. I was given something totally different and had taken it for 26 days . It was for seizures. I then get a call from a CSR from Kroger whom sent papers for me to fill out that needed 10 years of medical history. I refused and she hung up on me. So what now? Do I just let this go? This Pharmacy is one of the worst I have ever dealt with. They actually have to improve just to suck. I recommend no one go to this place!

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Noaddict1
, US
Jan 04, 2016 7:40 pm EST
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You have a lawsuit, NO do not let this go, it could happen to someone else and they could die. Talk to an attorney ASAP.

Kroger Customer Reviews Overview

Kroger is a popular grocery store chain that has been serving customers for over 135 years. The company has a strong reputation for providing high-quality products at affordable prices, and this is reflected in the positive reviews that it receives from customers.

One of the most commonly praised aspects of Kroger is the wide variety of products that it offers. Customers appreciate the fact that they can find everything they need in one place, from fresh produce and meat to household essentials and personal care items. Many reviewers also note that Kroger has a great selection of organic and natural products, making it easy for health-conscious shoppers to find what they need.

Another positive aspect of Kroger is the company's commitment to customer service. Many reviewers note that the staff at Kroger stores are friendly, helpful, and knowledgeable, and that they go out of their way to ensure that customers have a positive shopping experience. Additionally, Kroger offers a variety of services to make shopping more convenient, such as online ordering and home delivery.

Finally, customers appreciate the value that they get from shopping at Kroger. Many reviewers note that the prices at Kroger are competitive with other grocery stores, and that the company offers a variety of discounts and promotions to help customers save even more money.

Overall, Kroger is a well-respected grocery store chain that offers a wide variety of products, excellent customer service, and great value for customers. If you're looking for a reliable and affordable place to shop for groceries, Kroger is definitely worth considering.

Kroger In-depth Review

In Summary: Kroger stands out as a comprehensive grocery provider with a rich history and a strong market presence. They offer a wide variety of products, including fresh and organic options, at competitive prices. Their customer service is generally reliable, and the store ambiance is conducive to a pleasant shopping experience. The online shopping platform is user-friendly, with various delivery and pickup options. Kroger is also involved in sustainability efforts and community engagement. While the checkout experience is efficient, there is room for improvement in their health and safety measures. Overall, Kroger is a solid choice for those looking for a one-stop-shop for their grocery needs.

Company Overview: Kroger has a long-standing history and is a well-established player in the grocery industry. With a significant market presence, it serves as a go-to supermarket for millions of customers.

Product Range and Quality: Kroger offers an extensive range of products, from pantry staples to gourmet items. The freshness and quality of their produce often receive positive reviews, and they provide a good selection of organic and specialty items. Their private label products are also a hit for offering quality at a lower price point.

Pricing and Value for Money: Prices at Kroger are competitive, and they frequently offer sales and promotions. Their loyalty program provides additional discounts, making shopping there a good value for money.

Customer Service: Staff at Kroger are generally known for being knowledgeable and friendly. They are responsive to customer inquiries and complaints, with assistance readily available in-store.

Store Ambiance and Layout: Stores are clean and well-organized, with clear signage and easy navigation. Kroger also makes efforts to be accessible to disabled customers.

Online Shopping Experience: The Kroger website is user-friendly, with a broad selection of products available online. Pricing is consistent with in-store prices, and they offer convenient delivery and pickup options. Their mobile app enhances the shopping experience with additional functionality.

Checkout Experience: Checkout lines at Kroger are typically efficient, and they offer self-checkout options. A variety of payment options are available, and security is taken seriously.

Sustainability and Community Involvement: Kroger is involved in environmental initiatives and sustainable practices. They also actively engage with and support the communities they serve and have ethical sourcing policies in place.

Health and Safety Measures: Kroger maintains cleanliness and sanitation practices and complies with health regulations. Their response to COVID-19 includes safety protocols to protect customers and staff.

Return Policy and Customer Satisfaction: Returning items at Kroger is straightforward, and the refund process is efficient. They take customer feedback seriously and follow up on resolutions to ensure satisfaction.

Additional Services: Beyond groceries, Kroger offers a range of services including pharmacy, banking, gas stations, and other in-store services, adding to the convenience of shopping there.

Overall Experience and Recommendations: Kroger is a reliable supermarket with a strong product selection and good customer service. While it generally provides a positive shopping experience, it could improve in health and safety measures. It stands favorably when compared to similar businesses and comes recommended for those seeking a full-service grocery store.

How to file a complaint about Kroger?

### Guide for Filing a Complaint Against Kroger on ComplaintsBoard.com

1. Log in or Create an Account:
- If you already have an account, log in to ComplaintsBoard.com. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Kroger in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Kroger.
- Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Kroger on ComplaintsBoard.com.

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www.kroger.com

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Use this comments board to leave complaints and reviews about Kroger. Discuss the issues you have had with Kroger and work with their customer service team to find a resolution.