Kroger
reviews and complaints

Multiple times I have purchased an item listed as on sale only to have it check out as full price. When telling the cashier that I don't want it if it isn't on sale I am told to go stand in customer service line, which is long and only has one person working there. Items on clearance don't check out at clearance price, either. I will never shop this Krogers again and will avoid all Krogers from now one, as I see this is a store wide issue. Thank you soooo much.

Kroger has the most complex and confusing receipt as well as on the price screen when scanning items I have ever experienced. Kroger cares more about how much money they claim to save you (very bold) so I can’t even see what the costs of items are (not in bold). We believe Kroger does this because they do not want us to detect if they bill us wrong. If they do bill us wrong (and we catch it!), I have to go and wait in line at customer service while my ice cream is melting to get my money back. Also, Kroger does not want us to be able to figure it out while in line, because it will hold up the line. My wife and I have spent 10 to 15 minutes sometimes trying to figure out if the discounts were applied, (either coupon or Kroger card or both) or not to items because the discounts do not occur until the end of the transactions. There is so much garbage printed on the receipt I almost cannot see any white behind the mass amount of worthless printing on it. I tried to send this feedback to Kroger on their web site but the submit button does not work, so I selected the e-mail option and nothing happens either. I even tried reloading the web page, still nothing. Imagine that, they do not want your feedback. HEB has the nicest receipt of all grocery stores I have seen, with the savings clearly marked and circled at the bottom away from the items purchased. I encourage my wife and everyone else to shop HEB instead of Kroger as much as possible. I attached my Kroger and HEB receipt. You decide which one you can read and which is worthless as the store!

I went to Kroger 1001 N Beckley yesterday to return black pepper and garlic powder that Kroger had distributed a return call that I had purchased around the month of May. There was only one person in the Customer Services counter with a line of 10 people and growing to be serviced. I asked a clerk directing traffic to the auto check out lanes if this is where I needed to return recalled items for exchange. She wasn't knowledgeable but assumed that's what I'd have to do since it was a return. The manager passed and I asked if he was the manager and he replied, "Yes!" I explained my situation and if I would have to wait in this line to return these recalled items. He replied, "Yes!" I then asked why was only one person in Customer Service with this long line building and why wasn't there an easier way to handle recalled items. He did not take charge of this issue but said he was trying to get help which never came. I left the items on a display case and went about my shopping because I could not wait for an hour or longer just to piddle with these recall items. If you recall items, your store should have a quick exchange process in place and not add to the confusion of your overloaded Customer Services single clerk to manage. This store has never had quality management nor has it ever been proactive. In the future, you should lay out a simple process to handle recall item returns.
Kroger fails its south side customer base. The Kroger stores in north Dallas have quality items, products, staff and managers. Our south side stores off the bare minimum and sometimes the bare is even shorter to none . . .

This location has a picnic table outside the front of the store where the employee smokers go (Assumingly) on their breaks. Customers have to walk by this area entering and leaving the store. It is very off-putting and inconsiderate to say the least. Bystanders should not be forced to be subjected to others' second hand smoke in a business establishment. Hopefully management will deem this inappropriate and relocate the "smoking station". Thank you.

Have tried aprox. 2 hours apiece for the last 3 weeks to use my store receipt and enter contest and survey at www.krogerfeedback.com and my computer tells me 2 different messages-- 1 unsecure web site and the 2nd message bogus site. If you are no longer offering this and the chance for someone to win $100.00 for the month you should take this off your store receipts as this is false advertising. I would appreciate a answer on this; I have already typed several different notes such as this to Kroger sites I thought were for complaints and so far I have received no replys .
Thank You
Dinah.[protected]@ymail.com

Store #462 atl, ga has a hugh problem with drug and alcohol use on and at the job. It as gotten so bad that the customers notice employees either drunk or smelling like weed and have complained to me and others about how uneasy itmakes them feel to shop there. Store management was told of this, but as of yet, nothing has been done. It has gotten to the point that between the hours of 11pm and 3am people come in to shop and walk out with carts of items that they haven't paid for because they know what employees are doing even the security guard comes in drunk. Im really praying that something is done before we lose even more great customers because of employee and managers lack of concern and caring

too stores, lake orion and lapeer michigan just happened app 2 days ago and month ago twice? this time i went to buy groceries and the store mamager waited on me and just like others i would ask to write $20.00 over and like usual they would hand me reciept and not $20.00 one time i left store and remembered they didnt give me my money and gave them receipt and got my money! my question is this what the blank are you teaching these employees to steal our money or are you employing crooked people im getting sick and tired of your store trying to pocket my money is this a practice you teach to get more money in your pocket? i would like to know what are going to do about it. this getting to be a habbit that better be corrected or i will file a complain, (lawyer).

First let me say that I have been a Kroger customer for many years I moved from Smyrna, Tn. to Murfreesboro, tn. a few years ago and have beenn shopping at the Kroger store at 2949 Old Fort Parkway Murfreesboro, Tn. 37128. Most of the store employees are nice and helpful; some spend more time socializing with each other than working. But my real problem began with an African American pharmacist that gave me incorrect information that caused a great deal of problems not only with filling my prescription, but also with my doctor’s office. I brought my prescription in paper form to the above named Kroger’s to be filled. My prescription was written TID as directed which means in medical Latin terms “ter in die” which is traditionally used in prescriptions to specify the frequency with which medicines should be taken, three times a day! The pharmacist was rude and uninform in her job telling me that TID could mean two times a day or three times a day and would not fill my prescription; she also told my doctor’s office the same wrong information. So I went to the Kroger store manager and I told the store manager that my doctor’s office said that the pharmacist was wrong and uninformed of what the term TID meant. The store manager went with me back to the pharmacy and the pharmacist told the manager the same wrong information that she gave my doctor’s office and me, and refused to fill my much needed prescription.

This is by far one of the worst expertise’s I have ever had as a customer in any store. I feel that if the pharmacist doesn’t have the proper training in her job then she should not be answering questions are filling prescription. And at the least owes me as a customer an apology for being wrong and rude.

Me and the wife went tv shopping the other day, at fred meyers. They had a 48" led tv posted for 399.99, but no statistics. So we asked to see the stats on the tv. The sales associate asked his manager if he knew more about this tv. They ended up showing us 4k tv with roku, and explained that roku pretty much makes it a smart tv. We were sold how could a deal like this be so good.
The electronic manager went to the back for some time, and brought out a box. I went to grab it from him, and he insisted on bringing it up to the counter for us. So we let him.

After we purchased our tv, loaded it in the car, brought it up stairs, and went to unbox it we realized that this tv we have didnt't come wit roku, and is 1080.

So i called the store and asked if we got the right tv, and they said probably not bring it in and we will swap it out.
We than took the tv back, and waited for them to bring out this 48 inch 4k tv with roku. They brought out a 40 inch tv, 4k with roku... I asked where the 48 inch was, and they stated that they dont carry one, and there was some confusion with the "NEWLY" trained electronic manager and assistant that were helping us.
After dealing with corporate customer service, i came to an agreement with them witch sounded great, 42 inch tv 4k with roku and 100 dollar gift card for the inconvenience. She would just have to call back the store manager and would get back to me in 15 minutes.
When she called back she said " ok we got your 40 inch..." I stopped her right there and said i thought we agreed on a 42. She went on to say once again it was a miss understanding/communication error, and if i wanted the 42 inch, i would have to pay full price of 499.99. At this point i could care less about the 2 inches i only could care about the principle that they have tried to pull a fast one on me and my wife twice. in under 24 hrs.
Is this bait and switch or just terrible training?

We went to buy a balcony table and chairs in the ad. The store said they didn't have any and probably wouldn't be getting any. The clerk said we couldn't get a rain check. We asked to talk to management. He gave us a raincheck and promised to try to find one. We have no problem with him, but when we called the customer service line to complain about the ad she told us Kroger was not obligated to have ad items. She is the one we take issue with. Is that the Kroger attitude? Not obligated to have an ad item?

the pharmacist on duty called my ordering physician to verify a prescription and then proceeded to tell the physician some very personal issues i have had in the past. The physician said i am very aware and this was a very long time age. My question is how does this pharmacist know my personal life history and why would she feel the need to try to hurt me like this. This is in no way her job or her business. I am filing a lawsuit and hope kroger takes this seriously as she is a danger to their business.

I have complained to all managers about my coworkers working over their alloyed time to get more hours than me. I have seniority and they refuse to give it to me. Manager at fuel center 466 don't even make her own schedule the computer does it. I'm white and they all are black except the new lady. They are racists

My mother and I had told the pharmacy about a month ago to make a note in the computer that nobody should pick up her scripts without her drivers license. As we go to pick up her Clonozipan - the pharmacist tells us that a trainee gave it out to my sister (who is an addict and it was noted that she tried the other Kroger right before this one that gave it to her) She apologized but said there was nothing they could do. My mother has colon cancer stage 4 and uses this to calm her and let her rest. We are changing pharmacies and will speak with her doctor next week and pray they will give her another prescription. This needs to be addressed as it is unacceptable. I have made clear what happened to all I know including facebook and other sites!

This company threats employee bad that a lot of them quite my daughter work for this company and the maneger treats her bad she told the hiring maneger amd others nothing has not been done thay make her work late night by her self when she apply for the job she told them she goes to school they said ok they work with her one of the employees got killed and my daughter went to the funeral and one of the manger didnt go and got mad because she could not attend she been nasty to my daughter put her on night self to close that big store by her self every night my daugter ask for transfer this lady denied her she picks on her mrs barbara and another worker they tryin to make her quite i told her dont quite thats what they wont you to do

I can not believe that Kroger Corporate is letting its
Lakeland, TN Store Managers (Jerry Towers),
Memphis, TN Regional Mangers (Tersa Turley), and
Memphis Area, TN HR Managers (Nigel Vareen)
Fire someone because they are WHITE and not black like them.

I can not believe that Kroger lets this racism go on.

i have just starting working at this job. and i have been having some issues with a coworker that seems to think that she in charge of everything and everyone there at night. and she in not in charge of anything i know this for a fact because the dept manager himself has told me this personally, he has told me and my other co-worker that are new as well as myself that if she starts to act up go the store manager that is on duty and told them and let them deal with her, so i have done this twice each night after this had happened, after a about 30 min or so she starts acting up again but in a different way. she also telling me that i dont know my job and tell me how to my job and i have former experience in the area and know my customer service skills have worked in retail for over 5 yrs. because am new she seems to think that she can control everything and am not the only one that she doing this with. I know that customer can hear scream at the up of her voice this women has very high pitch voice, she has worked at other krogers location and she get fired for this very some reason and she is also compare this store to the fromer store that is worked at . Am tried of being put down and not be respected by this women i think that she need to let go because of the her attiuidte and her disrepectfulness.

This product in the 10 oz. Size mimics other products that offer genuine basil pesto mixed with garlic olive oil, cheese in a traditional italian way but krogers version is primarily spinach, dark and smelly. A hint of basil, I guess, but just about non - existent spinach is much cheaper of course tha fresh basil so this is the obvious reason.

Labeling goes on to say "made from an authentic receipe with basil, rich cheeses, and garlic". Baloney! No mention that they did not use olive oil (The only way it could even be close to authentic) they used canola oil. Cheapie, cheapie.
Labeling say zero cholesterol. How possible with"rich cheese, oil, milk"!

Shame on krogers for offering this type of product in such a fraudulent manner.

I went to the fuel center on 12/29/2014. I went there to fill up my tire. I attempted to use their air pump but it only made my tire worse until it was a flat as a pancake. I am pregnant and we do not have any cell phones due to us trying to save money. I went to the booth to ask them for a phone to call my husband for help. The assistant said he didn't have a phone so I asked a few of the people at the gas station. When I was walking around to the pumps, the store manager came up to me and told me not to be bothering his customers! I shop at this store 5-7 days a weeks and typically spend over $2000 a month. I am there using a service of theirs which makes me a customer! He didn't ask if I needed help. He treated me like I was a piece of dirt on his shoe. I will never shop at this store again.

Found a rubber band in product — purchased kroger brand cashews - barcode [protected] — no real daycode info except on bottom of can sell by sep 28 15 0906 k1. After finishing most of the can, I found an old rubber band inside. I am certain this happening during the packaging process, and just want the company to be aware. If a consumer were to have just eaten a handful of cashews without looking, this could have been a choke hazard. Fortunately, I poured them onto a paper towel before eating.

I have been working for # Kroger 520 since march and I go to work daily not knowing how I am going to be treated by my market manager Belinda Valdez I have talked to the store manager and the co manager Bobbie Marshall and Tammy Nelson many times and they always tell me we are working on it and they treat me as if I am incompetent and I still get treated bad every time I feel like there is no way I will ever progress at Kroger because of the management at #kroger 520 the final straw for me was having to close with Belinda Valdez on Friday and she yelled at me about something she did herself then yelled at me in front of customers I was upset and crying went to management told Tammy and all she said was sorry