Complaint Rating:

Company information:
KPN.com
Netherlands
kpn.com

I had took internet connection & telephone service from KPN and used for 6 months then, canceled after 6 months, as was moving to another city. I sent there help desk many email to cancel the services & called them a lot of time. But everyting in vain, now its 10 months since I canceled or requested to cancel the service since i last used, but they are still charging money from my account.
Few weeks back I called there headquarters as got tired & tried all ways that an English speaking person can try. I talked to a lot of people and they were just forwarding to next department & so on. Finall One of them put me on hold to contact Billing department, guess what "I was on hold for 30 mins." Now few days back they charged me again. Now all I can say is "KPN" is stealing money, nice way to take money to have a totally crappy customer service & website is also of no use.

Plz. help !