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Kohl's Complaints & Reviews - Customers harassment

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Kohl's

Posted:    Cedi

Customers harassment

Complaint Rating:  88 % with 8 votes
Contact information:
Kohl's
United States
kohls.com
I have been working at Kohl's for three week's now, and the employee's are pressured to get a certain amount of New credit card applicant. All the Kohl's store's have a competition on Which store gets the most New Kohls credit application's each hour. SO the Managers Hound the employee's to harass the customers with a list of come back's if the customer declines wanting to apply for a card. I DO Not like Harassing customers to satisfy my BOSS!!
Comments United States Job & Career
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 17th of May, 2010 by   Aidan 0 Votes
Shame on you. You knew Kohl's expectations when you joined up. If you don't like it, get a job somewhere else. Your job is whatever your managers tell you you're to do.
 10th of Jul, 2010 by   ralfyglez +1 Votes
and the whole competition with other stores simple ensures that all associate in the store are working as a team and trying to have some "fun". everyone like competition sometimes is gets you motivated, and when you ask a customer to apply for a card you will mostlikely treat that customer much better than you treat other simply because you want them to do something for you. and notice i said "for you" i am sure that with the economy how it is now you enjoy looking at your weekly pay stub and seeing a good amount of money. I doubt they didnt inform you of this but just so you know you get either $0.50, $1.00, or $1.50 for every application you submit approved or not doesnt matter. so stop whinning and do whats best for you.
 8th of Oct, 2010 by   lisa97849 -1 Votes
i have been working at kohls for over a year. I never ask anyone if they want to open a charge card. sure, my bosses want me to, but i think customers should pay for things however they want.

as for aidan up there, you're an idiot. kohl's doesn't explain their expectations before hiring. if they did that, they would have no employees.
 12th of Oct, 2010 by   Aidan +1 Votes
Um, no, lisa97849, my expectations were clearly explained to me before I was hired on. The same is true with everyone that I work with. So, just because you don't like what your job expects of you, doesn't mean you should run around insulting other people.

If you want less hours because you can't do what your employer asks of you, more power to you. Don't ask them to open the charge card. Don't explain what they'd save. It's not like it might benefit the customer or anything.
 13th of Dec, 2010 by   TheKyle 0 Votes
We also make a good deal of money off of the cards - $0.50 - $2.00, depending on the time of year. One cashier at my store has over 1800 so far this year, since January, meaning she's made at LEAST an extra $900 this year.

There's good incentive for us to solicit them, and as a customer you honestly can save a whole, WHOLE lot if you know how not to overspend.

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