Menu
Kohl's Customer Service Phone, Email, Contacts

Kohl's
reviews & complaints

www.kohls.com
www.kohls.com

Learn how the rating is calculated

1.6 683 Reviews

Kohl's Complaints Summary

112 Resolved
571 Unresolved
Our verdict: With Kohl's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Kohl's has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Kohl's. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Kohl's reviews & complaints 683

Sort by:

Newest Kohl's reviews & complaints

ComplaintsBoard
B
9:37 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kohl's payments online

I complete 98% of my recurring financial transactions online so I consider myself computer literate in this respect. Have done so in the past 20 years. No problems. I have just burned an hour or so re-visiting the online account. Try a 'Search' for Online Payment or any relevant term. The site is so overtly geared togenerating revenue that the search results take you to 'Information...' on various credit cards accepted by the store; just anything other than what is relevant. Even the home page carries an empty 'Shopping Cart' dangling in your face: the Cart is empty and waiting for 'Checkout'! Perhaps, another way to throw the customer off on a tangent. The whole site is convoluted and slanted away from the customer.

No wonder you hear them tout their Charge card every 2 minutes while browsing the store. Charge it. Then pay late payment penalties for computer glitches.

Read full review of Kohl's
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
U
1:50 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Kohl's - accused of shoplifting

Curious to see how many others have been harassed by Kohl's?! I went into Kohl's to return a bracelet to the fine jewelry department. I had returned a few other items (all which needed to be defectected out and all from fine jewelry) and when I left the security sensors went off. I was patted down and they went through my purse and accused me of shoplifting...

Read full review of Kohl's and 5 comments
ComplaintsBoard
A
4:11 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kohl's kohl's card

I applied for a Kohl's Credit Card instore at the Kohl's in Spring Hill, TN at the customer service desk almost SEVEN WEEKS ago. I called the 1-800 for Kohl's about 4 weeks into waiting and the representative said I probably would be receiving it in about 1 week. Three more weeks have past and still NO CARD. So, I called today and the foreign gentleman informed me that they had a different address listed for me and it HAD been sent out. I told him they had the WRONG address and he is suppose to be closing the account, which was mailed out and mailing me another one...guess what? That means 3 more weeks for me to wait! I am very disappointed. I called the Spring Hill store and talked to the store manager. Bob told me that they have no control over "rushing" me the card. He was not helpful at all! Also, if you want to pay your balance at the store, they have "no idea" what the balance is and you have to use their phone to get that information. I know their slogan is "Kohl's...expect great things" but don't expect great things coming from the customer service!

Read full review of Kohl's and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
S
S
SucessStartswithL
Las Vegas, US
Jun 02, 2010 1:40 am EDT

Wow, all of this is amusing.

Why would you waste your time degrading a billion dollar corporation that has over a 1, 000 stores in the Unites States (in every state but Hawaii)? I think that is truly a waste of time.

Its good that the Kohl's employee does not have acess to your personal account information. Yes, it will inconvenience you that they cannot access your information immediately but it is for your protection and safety. It does not take long for you yourself to acces your account balace online, on the phone, or bring your statement from the mail with you to make your payment.

You can still pick an amount and pay cash or check at any register at any Kohl's store across america. You can also pay online at kohls.com.

This is a billion dollar company, truly, THE PEOPLE MAKE THE STORE.

D
D
dirtycuban1211
Wayne, US
Mar 29, 2010 9:49 pm EDT

Lol. If you really think that this is an attempt at being professional, then you are completely ###ed. Regardless...

1. Yes, you can use a Kohl's charge without a driver's license. Never said you couldn't. But when I perform an "Account Lookup", it will automatically ask for your driver's license number. I can't get around that. Now, yes, I could lie to the computer and type in anything, but I'd rather not, quite frankly. Just carry your driver's license with you, like a normal person.

2. Feel free to come to Kohl's and "beat the fire" out of me. I welcome it. It would be amusing. Basically, if I lose, you go to jail for assault, and my mind and voice remain the same. If I win, then you still go to jail for assault, and since I won't be the one throwing the first punch, I can write it off as an act of self defense. And again, my mind and voice will still stay unchanged. Either way, it would give me a great story.

3. Yes, there is a number on the back of the card that customers can call to access information in regards to their account. But no, we don't call that number to access your information. That is why there is a phone for customer use back in customer service. That's your job. If I took the time to call for everyone that asks for their account information, then nothing would get done in customer service.

4. ### you.

Sincerely,
Your Friendly Neighborhood Kohl's Employee :)

H
H
hatekohlswithapassion
, US
Mar 13, 2010 10:47 pm EST

dirty cuban? so profesional! i will call ### on you. you can use a kohls card with out a drivers license... just type in random numbers. dumb ###... if i ever met you i would beat the fire out of you cocky mother###er. you can access that information... by phone. there is a number on the back of the card. you play dumb they will still help you if you "forget you social"

D
D
dirtycuban1211
Wayne, US
Jan 10, 2010 5:49 pm EST

Okay...here we go...

1. You don't need to have the card to use it. Simply type in your social security number at the register and present the cashier with your drivers license. Not having your card does not mean that you can't use it.

2. Bob the Store Manager does not in any way, shape, or form, have any ability to get you your card faster. He is not the one getting you the card in the first place. The Kohl's Corporate Headquarters is the place that is sending you your card. There is no way that he would be able to put it on rush delivery.

3. We cannot access any information regarding your Kohl's Charge. All we can do is check to see if you have one and open a new charge card if you don't. We have no way of accessing any information off of your card for security purposes. If we had access to any one part of your card, we could then get information from it, considering your card is linked to your name, address, phone number, and social security number. Unless you enjoy identity theft, it's best that we can't access that information.

4. Our customer service is actually pretty excellent. We can do almost anything for you, as long as you give us something to work with. It seems that only when we ask you to do something small do you get upset that we can't help. So, quite frankly, you can shove it.

Sincerely.
Your Friendly Neighborhood Kohl's Employee

ComplaintsBoard
C
3:41 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kohl's faulty cash register, results in them violating their own return policy!

My husband bought me a beautiful braclet for Christmas this year. Unfortunately is was not very practical for me, since I could not wear it to work without something happening to it. So he agreed we would take it back.

We went into Kohl's with the original receipt, which my husband used our bank card for. When we returned the bracelet we were told by the sales girl and the manager both since he did not use his bank pin number, they could only credit our bank account the money and not give us cash. (Even though the back of the receipt clearly states all bank card returns would result in a cash refund.) At this point my husband told them the pin pad was broken the day he made the purchased, to which they both replied "ya, its been broken for awhile".

I fail to see how their broken equipment translates to us not getting our cash refund, as promised. Not to mention the fact that when he purchased the braclet, the money was taken from our account right away. Now we have to wait 2-3 buisness days for it to show back up in our account. Way to go Kohl's, you got us good but never again!

Read full review of Kohl's and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
O
O
Overworked
Opelika, US
Dec 13, 2010 7:27 pm EST

Sounds to me like you wanted cash to buy some crack or something. I seriously doubt your husband knew anything about it.

R
R
ralfyglez
Hialeah, US
Jul 10, 2010 12:57 pm EDT

on the receipt is says you get cash for bankcard transaction which is when you pay with debit.

D
D
dirtycuban1211
Wayne, US
Jan 10, 2010 6:02 pm EST

Oh my god, what a friggin' nightmare!

Honestly? This is really a complaint? You still got the return, didn't you? It still went through, didn't it? Everything is perfectly fine? Thought so...

Look, equipment breaks. It takes the store a long time to replace it, if ever. It sucks, i know. But please, remember, we have a signed legal document saying that you agree to all terms for purchases and returns when you signed for your card. You accepted the fact that, if returned, the money would take 2-3 days to get back to you.

Also, Kohl's is not to blame for not getting you your money faster. Blame your bank. I've returned things through credit cards and had the money in the bank on the same day. I don't know who you are using, but consider switching to someplace better.

Sincerely,
Your Friendly Neighborhood Kohl's Employee

ComplaintsBoard
V
2:01 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kohl's hidden fees

I just returned 3 items to Kohl's for either an even exchange or if not available, a different item. I was told to take my items to the customer service desk and I would be either given store credit or credit on my charge card. I only wanted to exchange the items as they were the wrong size. I was told that I would be given a store credit and then could purchase the items I needed. What wasn't explained ot told to me was that I was being charged a 15% tranaction fee for each item returned or exchanged. I did not find this out until I checked out. The 15% transaction amounted to the cost of 1 item. No where in the store, online or anywhere else has Kohl's stated they are charging a fee.

Read full review of Kohl's and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
dirtycuban1211
Wayne, US
Jan 10, 2010 6:06 pm EST

I'm going to safely assume that the "Transafction Fee" you are talking about is really a "Transaction Discount" This, roughly translated, means "Coupon". If you used one to purchase the items initially, then when you return them, the discount gets taken off, showing the exact amount that you paid. In terms you can understand, if you buy a ten dollar item with a 15% coupon, the return amount you get is 8.50, which is the exact amount the you would have wound up paying. If i'm right, please smack yourself in the head. I'm too far away to reach.

Sincerely,
Your Friendly Neighborhood, Kohl's Employee

ComplaintsBoard
A
1:01 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kohl's overzealus security practices

I do not know if it is common practice of all Kohl’s, but I will never return to another. About three months ago, we went into the Kohl’s in Cleveland. At the time, we were looking for some clothing for our little girl. After about 5 minutes of being in there, we started noticing that every department we walked through, they called on the speakers to scan and record the security cameras. We were angry, but finished shopping, made our purchases, and left.
Thinking and hoping it was only a fluke, we returned last night to look at some shoes for our son. Immediately, the call to scan and record came on the loud speaker, everywhere we walked. We had not even stepped into a department. My husband and I have never stolen anything. We have not even been late paying our bills. Our children are ages 3 and 1, so I know they weren’t calling because of them.
We had made a customer complaint after the first time it had happened, but we never heard back. No apology, no phone call, nothing.

Read full review of Kohl's and 18 comments
Update by angie37323
Dec 27, 2009 4:25 pm EST

I am reporting you to the webmaster. have a good day.

Update by angie37323
Dec 27, 2009 4:16 pm EST

I am not your little girlfriend, sorry. I think she left after jacking up my post and pissing me off. mission accomplished, I guess.

Update by angie37323
Dec 27, 2009 4:11 pm EST

11? Does your mother know you are online?

Update by angie37323
Dec 27, 2009 4:07 pm EST

I fn wish you would. You just wait Irish, i will find you... and your little dog too.

Update by angie37323
Dec 27, 2009 3:57 pm EST

I hate you. all of you. Why dont you just call her up and ask her? it seems everyone else on here knows her personally. She wouldnt even know who the Ghostbusters are, shes a kid. you people suck.

Update by angie37323
Dec 27, 2009 3:54 pm EST

I do not know who all is Irish, but i promise you that I am not her. What the hell is wrong with you people?

Update by angie37323
Dec 27, 2009 3:49 pm EST

So when does Gozer come along? I sure could use a smore right now.

Update by angie37323
Dec 27, 2009 3:36 pm EST

? Irish, you do know you name appears beside your comments?

Update by angie37323
Dec 27, 2009 3:32 pm EST

I am sorry, but i hate it when people accuse me of crap. I come on here to vent a little, and see if maybe all Kohls do this, or something... then some little pre-pubescent girl who knows nothing of lifew, calls me a paranoid thief and a bad parent. It just rubbed me a little wrong, is all.

Update by angie37323
Dec 27, 2009 3:23 pm EST

HA! Well, I hate to tell you Irish, but I know that YOU aren't an adult. So how many accounts do you have on here? One for each personality? Go back to school, and grow up a little.

Update by angie37323
Dec 27, 2009 3:12 pm EST

I love Target! The one here is fairly new, and the only complaint I have on them is they never have any toilet paper in the bathrooms... but it is because they are so busy. Yeah, I think all Walmarts are nasty. One of the buttons fell off my daughters' pants in the checkout lane at Walmart, and about two weeks later while buying groceries, we found it, still sitting in the aisle near the checkout. I was glad I found it, but quite sad at what it meant... eew.

Update by angie37323
Dec 27, 2009 2:59 pm EST

Yeah, the first time, maybe. It was so funny because my father-in-law was with us, and I had relayed to him the story of why I didn't want to go in there about ten minutes before when we were in Target (they are in a plaza together). He convinced me to go back in there, and what do you know! Again! I wonder if the LP is one of my exes... ha.

Update by angie37323
Dec 27, 2009 2:47 pm EST

I am not in a big city. I live in Cleveland, Tennessee. Population 37, 192.

Update by angie37323
Dec 27, 2009 2:45 pm EST

Okay, I will be a little more clear about this. It was not a random call; random calls would happen on a scheduled basis. It would not happen as someone was walking down the middle aisle, in every department they passed. Irish, you did say " At least you are not throwing in the race card like most people do." Do you not even recall what you have typed? Again, ###. Anyhow, last night while we were looking at the boots for my son, an associate was practically running our way to see what we touched. I do not steal, nor have I ever. I did look a little ragged, I had my teeshirt and jeans on. Other then that, there was nothing about my appearance that would signal that I would be the type to steal. Irish, you keep attacking my parenting skills; why is this? is it my comma splice? I think you have a few problems you need to attend to somewhere else.
I have dealt with Walmart and their practices before; It was nothing like Walmart. I am completely disgusted at how we were treated and I will find the apology I am looking for one way or another.

Update by angie37323
Dec 27, 2009 1:48 pm EST

excuse me, but i am not paranoid. we were the only people in the entire store. i am not throwing the race card because i am white. ###.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
18 comments
Add a comment
O
O
Overworked
Opelika, US
Dec 13, 2010 7:25 pm EST

This is the most jacked up thread every. She was corporations do to people.

its all the CEO's fault.

M
M
martini7
, US
Jan 19, 2010 5:44 pm EST

khols is not going to call u at home on how u treated your kids in the store, you are making that all up. if anyhting they might call the police.what is your problem i think u and your family are disfunctional.

M
M
martini7
, US
Jan 19, 2010 5:35 pm EST

excuse me but i work at kohls in PA. they never anounce on the loud speaker scan and record security camera, if anything they will say but not to often security in whatever dept. you are an idoit! i hardly think they were following your husband unless they had a reason to.your story sounds way to of.

U
U
usbestatstickingittou
, US
Jan 06, 2010 9:48 pm EST

I have looked at several complaints on this board, from different subjects and bad companies. This board is not Craigslist. Please go their if you want to rant and rave. Save your pettie advise for that section. Or get a life!

K
K
kruzn92
Aledo, US
Jan 06, 2010 12:18 am EST

Angie37323:

You call your three year old daughter a ###? What is wrong with you?!?! You tell her you hate her? That is cruel that you treat your three year old daughter that way! You slap your one year old for saying nonsense words? For one thing, it is normal for one year olds to say nonsense words, and for another thing, one year olds can't pronounce very many words correctly. In fact, some children are not even able to clearly pronounce a lot of words until the age of three or four. To punish him for that is abusive. It is purely and simply CHILD ABUSE! What you are doing is emotionally damaging. You are emotionally damaging each of your children.

Are you aware of the fact that it is the worst things that a parent says to a child that the child remembers the most? Your daughter may remember you calling her a ### and telling her you hate her more than she remembers you saying "I love you". You probably never tell her you love her, do you? If you don't, she will eventually look for it in other places when she is older. The mean things you say and do to your children while they are young could cause them to have low self-esteem and a lack of self-confidence for the rest of their lives.

I am 36 years old and I still remember some mean things that my parents said to me when I was a child. I also remember that my mother only told me that she loved me if I said it to her first and she only hugged me if I hugged her first. Since my mother didn't tell me she loved me without me saying it first, I actually thought my mother hated me. When I was about six, seven, or eight, my mother told me that I was the daughter of the devil and she put a cartoon picture of the devil on the bathroom mirror and put the my name above the picture, and she put a picture of an angel on the same mirror and put my brother's name above the angel. That mirror is right above the bathroom sink, so I had to see it every time I washed my hands. I had to see that several times a day. That was hurtful and it has stayed with me all my life. I also remember my dad saying to my brother and me "You damn kids!" I don't know how old I was, for sure. I was under twelve. I also remember my dad spanking me all the time and I didn't always know why the things that I did were wrong. When he spanked me, he swatted my butt until he wasn't angry anymore. That was a lot of swats. That is the wrong way to spank a kid. It didn't work. I only swat my kids one, two, or three times when I spank them. I do spank my kids in public, but I swat them on the butt, and only swat them one to three times. I NEVER slap them on the face in public.

See, I still remember that stuff twenty some to thirty years later. Your kids probably will too. You could be ruining your future relationship with your children by treating them that way.

ATTENTION EVERYONE: I believe that Angie is an adult with kids and that Irish is someone different entirely.

Any kids who are on this site need to get off of it and find a better way to entertain themselves. This site is for adults to file complaints on, not for kids to goof around on.

ADULTS: Grow up and act mature instead of acting juvenile.

CHILDREN: Go play -- go outside, play video games, or something else safe and constructive. It would also be a good idea to read a book or engage in another activity that is positive.

S
S
SpaceAce
Tampa, US
Dec 31, 2009 10:55 pm EST

Hey Trevor-- you're absolutely right and I was so blown away by the smacking thing, that I forgot to even address the language she uses with her daughter. I totally agree- that you don't hit them because something is beyond their capability, I was thinking more of disrespect or not listening.
I can't believe a mother would say something like that to her child. That completely blows me away.
Maybe there should be some parenting classes that people have to take before they can leave the hospital with their little bundles of joys. Of course her parenting is probably a result of the way she was treated as a child---
I'm going to end this because it's truly a sad situation, that this chick would even come back on here and admit that she did this. i can't believe Kohl's called her back...I wouldn't want that in my store. I don't want to stereotype or anything. I really only came to this site to see why my Marlboros are going out on me and I end up reading this. I should just keep my opinions to myself, but it really sounds like she thinks what she did is okay, I don't. Geez -- if she has to treat them like this now, she's in for a real treat when they're teenagers. Hope she got those tubes tied...she doesn't need anymore.

T
T
Trevor is now a proud father a baby boy
Markham, CA
Dec 31, 2009 10:09 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Okay if you read all the comments obviously you know this is a troll letter.

I understand what you are saying SpaceAge, but what can a one year old do that would cause you to smack him. Also how is calling a three year old a ### and telling you that you hate her going to solve anything. However you are right SpaceAge, parents are losing the right to discipline their children. As long as you are not beating them and leaving bruises, or having them fall over what's the big deal. Sounds to me like she was smacking her son because he could not pronounce his words clearly, in her case misbehaving. You don't slap a child because can't do something because agewise they are not capable. Also children are small, to prevent them from being seriously injured in some places they don't allow you to spank your children till they are two or three.

S
S
SpaceAce
Tampa, US
Dec 31, 2009 9:44 pm EST

Wow-- I wasn't going to comment on this nonsense, but after reading this last comment from Angie -- I feel I must. I personally agree with you as far as disciplining children..you know the old saying...goes something like...spare the rod, spoil the child or something like that...but you can't be smacking your kids around in public. My Mom often tells me, that if she were raising kids today, that she would probably be in jail for child abuse, it's a joke-- my mother never beat us, but she did discipline us and if we acted up or misbehaved when we were out in public, that was it..shopping was over.
And people..no I do not condone hitting kids or what not, but once in a while they do need to be smacked, sometimes that's all they understand. When your kids started acting up, you should have just told them..okay fine..I will not be rewarding your behavior by buying you anything. If they are misbehaving they don't deserve a new pair of shoes, pants or anything else for that matter. Kohl's was looking out for the interests of your kids - because if you did in fact smack him so hard he almost fell down..in public yet...they are probably wondering what on earth are you doing to them in the privacy of your home? You need to use better judgement when disciplining your children or you will have social services breathing down your neck. Good luck to you, don't mean to be delving into your business, but use common sense when disciplining your children and just leave the store and discipline them by not buying them anything. Buying them something should be considered a reward not a right.

S
S
stop the madness
Vancouver, US
Dec 28, 2009 1:45 pm EST

Perhaps you or your husband look like a shoplifter, I am not saying you dress and act suspicious, but perhaps someone who looks like you or your husband have been on suspicion at Kohl's before. Perhaps they were even arrested for shoplifting or still under suspicion. Even if they were arrested or under suspicion from another Kohl's store they would tell other Kohl stores who to look out for and what they look like. They may be mistaking you for someone else.

B
B
Billydude15
Atlanta, US
Dec 28, 2009 12:08 am EST

complaintsboardmod, I don't buy it. Usually their name is in bold I think.

ComplaintsBoard
V
10:40 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kohl's sexual harassment

Kohl's treats it's customers better then it's employees. Human resources think it's ok to use sexual harassment in their talks with employees. I find many flaws with their the customer is always right. No matter what thinking.

I worked at Store Number 5280 in Shakopee. I was given 18 hours a week. After coming back from a horrible accident and being treated like worthless baggage. I see noreason to buy their expensive items when I could get the same thing at Target.

Read full review of Kohl's and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
S
S
SucessStartswithL
Las Vegas, US
Jun 02, 2010 2:01 am EDT

There is no such store number! I AGREE!

S
S
Sprinty
, US
Mar 31, 2010 11:26 pm EDT

There is no such store number! It's obvious that you never worked for the company so you should avoid wasting your time posting frivolous complaints

ComplaintsBoard
A
12:42 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kohl's the most harrowing experience I ever had

Shopping at Kohls.com has been the most harrowing experience I have had with any retailer's website and customer service. It started with Black Friday when the website shut down...guess do to over abundance of shoppers. I never did get all I had set out to order. Went to Penneys site instead. But that is not the worst of it. I have been trying to order more from for 3 days. Now says I am locked out cause of too many failed attempts! Duh! Guess who's fault that is? So I have been trying to call them for 2 days...and all I can get is...We have an overabundance of callers. Please call back, Goodbye. Not even an option to hold. No way will I ever shop online with them again and the way I see they feel about their customers probably won't even shop in the stores.

Read full review of Kohl's and 38 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
38 comments
Add a comment
R
R
rianahegman
, US
Sep 23, 2011 7:11 pm EDT

I ordered two sweaters from Kohl's.com for Christmas. Several days after they arrived, I realized that one of them had a plastic anti-theft tag attached. I contacted the company via email, requesting a new one be sent to me immediately and explaining that I had thrown away the packing slip, as I had intended to keep the items. I was told that I could go to a Kohl's store to have the tag removed (this was after I explained that the nearest store is two hours away!). I was then told that I would have to wait to return the item, have the money put back on my credit card, then I could place a NEW order, and email them back with the info. so they could take off shipping charges (oh, and "sorry for the inconvenience"). No thanks! Over the past three plus weeks, I have been emailing them (each time responded to by a DIFFERENT customer service rep, so I have to explain everything all over again), and now finally received an email that they scheduled a UPS pickup. The best part? They instructed me to put the packing slip in the box (the one I don't have!).
"Expect Great Things"? Ha!

B
B
Bramer
, US
Dec 18, 2009 7:50 am EST

I don't know who's in charge of the hiring practices at the Kohls in Havertown, PA, but my family will never shop there again. Apparently it's alright with them to have staff members ogle young women such as my daughter who's barely 16 at their customer service counter. In this case the young man we'll call "Will" since it's not far off from his actual name continued to stare at my daughter's chest even after my wife who was shopping with her at the time turned to him with an anger in her eyes. See my wife angry once and you'll understand. If this is the best they can do for staff I'll take our business elsewhere.

G
G
George
,
Nov 18, 2007 12:00 am EST

Don't count on Kohl's for actual delivery. I purchased a bunch of things a few weeks ago with their 30% off special one day sale. They sent me an order confirmation and then a shipping confirmation, with a tracking number. A week later, the tracking still didn't show a delivery date. So I called, was on hold for almost 40 minutes, only to be told there was a problem at UPS with the shipping address, Lie!, and that it was coming next week. Today almost 3 weeks later I get an email showing another tracking number and only a couple of the items originally ordered and confirmed, without the discount charged to my card. So be careful, and don't believe a thing the CS reps tell you, if you can hold for 40 minutes to talk to them.

Also, I called the manufacturer of the biggest items ordered and was told and got email documentation that Kohl’s was showing a retail price 33% above the MSRP. So their so called sale price wasn't much of a sale at all. So again, be very careful in dealing with Kohl’s, they are not the retailer they used to be years ago. Sorry to rant, I just hate being lied to and dealing with dishonest businesses.

C
C
Chriskiss
, US
May 10, 2010 8:10 pm EDT

What do they say on the loudspeaker in the store? Something about wanting your shopping experience to be great, and the will strive to help you achieve that. HA HA!

Well apparently the store Manager, Carla Evans at the Fairview Heights, IL store doesn't realize where exactly her pay check comes from.

I have NEVER in my life been treated so poorly by a STORE MANAGER at any retail store in my life. I find it hard to believe she is at that level of management. With all the people out of work and looking for work, I would think they ( Kohl's ) could find someone better suited for the job.

If you have any issue with that store, I suggest you try talkin to the store manager to resolve it. She isn't interested in customer service at all.

S
S
Sharonc001
Des Moines, US
Aug 01, 2012 2:31 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I lost my job in December last year and had an $85.00 a month cc payment to Kohl's I called them and told them the situation and they offered to lower my payment for 6 months on a payment arrangement. THEIR idea and said this was my savour no harm no foul and don't worry about the amout showing still due on my bill that will straightened itself out later. Oh yea it did. They have reported me late to the credit bureau the last 4 months now showing over 60 days and has dropped my credit score over 50 points. I have called them twice and been told they are doing NOTHING wrong. WHATEVER why don't you tell someone that's what's gonna happen with your miracle idea of "helping" someone out. I have shopped here for years and loved this store, but you know what I will never set foot in this [censored]hole again. They are rude and uncooperative in solving the issues they haved caused. I told them I am going to loose my home over this deal that I was trying to refi and that didn't phase them a bit. Talk about ###s! And then I see Chase runs their Credit cards. They are even bigger ###s then Kohl's. STAY AWAY from their CC's please!

J
J
0711Joanne
Hamilton Square, US
Mar 28, 2010 10:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Kohl's only accepts their own credit card at checkout whenever they advertise promotional discounts of up to 30% off your total bill at checkout. If a customer only wants to pay by cash or use one of their other major credit cards, rather than the Kohl's card, they are denied these discounts. I personally feel that this is unfair. For a major department store such as Kohl's, they should give their customers the option to use whatever credit card they choose, or pay by cash in order to take advantage of their special discounts. This also holds true for their specials advertised on 'Senior Days'.

A
A
Akader
, US
Nov 18, 2011 6:50 pm EST

I received a flayer with my bill which offer $ 10.00 ( sent in a email to your email add.)if you go green and sign up for paperless statement.so I did just that, and waited and waited and when nothing came, I called customer service who promised to send an email to a supervisor.
In a few days I received a $ 5.00 for submitting my email, then nothing, I did not even bothered to print or cash it since if they are going to nickel and dime me, let them keep their $10 and I will keep my money to spend somewhere else where people are honest and keep their word.

B
B
brianna.clemons
Vestal, US
Apr 06, 2011 3:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was there looking for a style of shirt that my friend had bought there the day before, and I made the mistake of asking this employee for help locating the shirt. She didn't even bother to stop sorting clothes to look at me. She just told me that if I couldn't find it then they didn't have it. I told her that my friend had just bought it the day before, I just didn't know what section it was in. She completely ignored me, and when I repeated what I said she turned and glared at me and said she didn't know, then continued to ignore me. I came back a couple days later and my friend showed me where the shirts were, but they were up high so I went to ask an employee to take it down for me. It was the same girl, and she had her cell phone out and was texting with it partially hidden in a rack of clothes. I asked her to take the shirt down and she quickly hid the cell phone in her pocket and went to take the shirt down. Later I came out of the changing room with the shirt on and the same employee was whispering to another employee and she pointed at me and they both started laughing.
I tried to give her the benefit of the doubt, but this happened two times in a row, and a couple other people that I have spoken to have had similar experiences with the same employee, "Brittany".
I have notified the Kohl's customer service department and I hope to hear back soon from them. I hope that steps will be taken to ensure that this employee is not permitted to continue with this kind of behavior.

S
S
ShelleySS
Alton, US
Oct 07, 2009 5:54 pm EDT

I recently switched from paper billing to Email. Not really thinking about it, I put in my Email address. Well, I don't pay the bills, my husband takes care fo that each month. So, he didn't realize there was a bill, I don't get any personal Emails so I didn't check it...THREE months later, I get a computerized call re: my account.
I had no idea what it could be about, so I called. I had a late balance due. So, I paid it. In full. Including late fees, and I apologized for being late.
Fast forward a few weeks, we're looking into refinancing our home and come to find out, my good credit score is now a bad credit score. All because of the Kohl's issue!
I called the credit card phone number, explained my situation, was talked down to, but I took it in stride and was told I would be contacted BY PHONE within 48hrs. Two days later, after not recieving a phone call, I called back and was told a letter has been sent out saying it was not Kohl's fault and they will not correct my credit score.
I tried explaining that I knew it wasn't their fault, that I took full responsibility, but that I would like to talk to someone.
I was denied the opportunity to talk to someone in that department or a supervisor.
I cancelled my card before ending my call and I will NEVER step foot in a Kohl's store again.

R
R
RadO71
, US
Nov 30, 2009 5:13 am EST

I purchased a gift card in the amount of 200.00 for my granddaughter-in-law & found out that they are in the process of divorce. I tried to get my money back & they would only take it for merchandise, so I bought my mom a George Foreman, only to find out that she didn't like it & there is no Kohl's store where she lives, It was tehn again I found out that my gift card was worthless, they would only give me another gift card.

So as far as I can tell, I am out 200.00

Don't anyone buy a gift card-they are useless. That is not the only experience I have heard of about gift cards.

ComplaintsBoard
U
9:10 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kohl's shocking surprise

I bought my mother a $75 gift certificate so she could buy herself a new coat for Christmas. Since she lives in a different state, I bought her one that could be sent to her via email. Upon recieving the gift certificate, she printed it out and went to the local Kohl's where she lives. After picking out a coat she liked, she was told that since she had recieved an e-certificate that she must make her purchase online. She proceeded to log onto Kohl's.com, picked out a coat, but when she tried to check out was told that her gift certificate was invalid. She tried several more times to make her purchase but recieved the same message and eventually gave up. After recieving this information by phone call from her, I proceeded to call Kohl's customer service dept and was told that I needed to call the gift card dept. When I called that dept I got a voicemail, left a message but after several days was not called back. Long story short, after placing several calls and leaving several messages I finally spoke to a lady who said she would call me back when the issue was resolved. This was over 2 months ago and apparently they just blew me off. So thank you Kohl's for scamming me out of $75 and leaving my mother in the cold without a new coat.

Read full review of Kohl's and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
P
P
plainoldkeri
Lynnwood, US
Dec 27, 2009 2:32 pm EST

The gift cards are the same for all stores. You could have sent an actual card by mail and not have had this problem. I'm not trying to be mean it's just for future reference.

ComplaintsBoard
T
6:04 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kohl's bad management

I went in to kohls and a manager was real rude to me.I ts like she didn't what to wait on me it's real hard to find good help in that store.I'm just going to give up shopping there.They need to get rid of her as a manager and get someone who can help.

Read full review of Kohl's and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
K
K
Kohl's stinks
Johnson, US
Jun 04, 2010 8:10 am EDT

You must of been shopping in Kingsport Tennessee! Managers there are rude and impolite. They cuss on the sales floor And are rude to their own employees!

O
O
Overworked
Opelika, US
Apr 06, 2010 6:42 pm EDT

Imagine that. A cheap store. A cheap customer. And cheap customer service. Who would have thought!

ComplaintsBoard
N
9:36 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kohl's no bathroom breaks when needed

I'm a seasonal employee and Kohl's managers will not give us much needed breaks. I have worked five hours without a break after repeatedly asking for a bathroom break. It is a OSHA regulation that we get bathroom breaks whenever they are needed...see OSHA 29 CFRToilet facilities .1910.141.(c)(1)...I signed off the register and told the manager I had to take a bathroom break; she pointed her finger at me and told me to get back on that register because we had customers, even though there were two other registers still open. This is the conditions we have to work in because of the economy. Employers think they can pay minimum wage and treat employees any way they please. I would quit, but my family needs the money, though it is little. They also only give employees 11-12 hours a week. The only full time help is management positions.

Please be kind to your cashier.

Read full review of Kohl's and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
R
R
ralfyglez
Hialeah, US
Jul 10, 2010 1:27 pm EDT

Look in your break room for a poster that indicates how many breaks you get by the amount of hours you work. im not saying that its correct that you stay for more than four hrs without a break but check that out because that varies by state and nowhere it says you get unlimited amount of bathroom breaks, that would be ridiculous.
this is for florida
6hrs - 15 paid minutes
6>7.5 hrs - 20 minutes
7.5>8hrs- 15 (p), 30(unpaid)
8>9 hrs - 15(p), 30(up), 15(p)
>9 hrs - 15(p), 1hr(up), 15(p)
* minors get 30 (up) if work more than 4 hrs

ohh and the first break should start around 2 hrs after you get there and if you have more than 1 break then they are every 2hrs more or less.

now remember thats in FL so find out where you live.

if you got any questions as your e3 and if your afraid let me know, ill check whats the regulations are at the kohls where you work.

H
H
hatekohlswithapassion
, US
Mar 14, 2010 12:27 am EST

your body is actually supose to be expelling liquid waste every 45 minutes... maybe you should see your doctor.

ComplaintsBoard
S
2:12 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kohl's did not receive my rewards and rudeness from a manager

I purchased some clothes at Kohl's when they were having their sales this week(11-15 last date of sale). the sale was to take an extra 30%, 20%, or 15% off everything, plus spend $50 and receive $10 kohl's cash. So my subtotal was 51.98 they gave me the 15% off but I forgot to ask for my $10 kohl's cash. So the next day I called and they absolutely refused to give me the $10 Kohl's cash. They said I will not get both and they are NOT going to reward me for this. The manager was very rude. Finally I said, nevermind I will just return my stuff and Kohl's lost a custumer. The manager replied, that was just fine by her! Appearently they do not care about their customers.

Read full review of Kohl's and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
O
O
Overworked
Opelika, US
Apr 06, 2010 8:49 pm EDT

People. The discount is kohl's cash and it is not active until a later date AFTER the purchase. It sounds like to me, you insisted that you recieve the 10 dollars on the same purchase. And like the guy said above. You have to SPEND before tax 50 dollars to recieve 10 dollars in kohl's cash. So first the misunderstanding on your part is that you could use it on the purchase that day.

So not only did you want the kohl's cashe being about 10 dollars short of 50 dollars. YOu ALSO wanted her to lose his/her job by giving you an unjustified discount. The company views this as employee thieft.

Why not next time, just ask them to open the register and give you 10 dollars.

In any case, to defend the customer, you CAN activate kohls cash after the fact. I know this because I am a supervisor.

There is a customer service screen on the main menu of the register program. Under it says, "Activate kohl's cash". You scan the reciept and it asks you to give an amount of the kohl's cash.

I would have asked you to go purchase something else to bring your total up. Made copies of your original reciept and the newer item and then activated your 10 dollars kohl's cash.

I would have stapled the original reciepts together and wrote and explaination on it.

Remember, in order to do this, you NEED the blank unused kohl's cash from that event. If it was after the event, then there is no way to do it because the kohls cash is thrown away when the sale ends. But it sounds like it was before.

M
M
martinies7
, US
Jan 19, 2010 3:39 pm EST

if u are entilted to kohl's cash it will come up on the register, so the associate did not forget to give u the kohls cash. u have to scan the kohls cash put in register so it prints up the $ amount, then your receipt comes out. so i think u are one of those customers who like to ### and complane

M
M
mushugaipan
, US
Nov 23, 2009 9:41 pm EST

...Do the math. This is because the Kohl's Cash is offered for every $50 you spend, PRE-TAX and PRE-DISCOUNT. If your total was 51.98 pre-discount, and your discount was 15%, that means that your total was actually $44.18, which is less than $50. Moreover, the cash register is VERY insistent that the cashier provide the Kohl's Cash if it is earned, and will not let the cashier proceed without doing so. Pay more attention next time and don't be such a brat.

ComplaintsBoard
F
6:44 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kohl's sexual harassment

On November 7 2009, I was trying on clothes in the Juniors area fitting room when I heard a young man speaking another language, possibly Russian, talking from what sounded to be extremely close and above me. I looked up to the right and saw a young man looking over my dressing room wall from the room next to mine. When he saw me look up, he jumped down and ran out into the common area. As I dressed myself, I walked out to find the boy standing there with two women, an older woman and a younger girl, around the age of 18. The boy ran out and I followed him asking if anyone outside of the dressing rooms worked there. They all said no but that an associate had just walked away. The boy continued to walk through the Juniors area where he then turned into an isle and continued at a brisk/running pace to the back of the store. I found the first associate and asked them to please call security and told them what happened. The associate and I both saw the boy and could describe everything about him, what he was wearing, his height, hair color and that he was about 16 years old. I showed the associates three times the two women who he was with also. LP was then called and I was escorted over to their office where I had assumed action would take place in catching this teen boy, instead, the LP got on a phone with a manager and talked for about 20 seconds when he put the phone down and looked at me and said "I mean, what do you really want us to do about this? There is nothing we can do." Visibly shaken and extremely upset, I gave up on the loyalty of this store that I once considered to be the first place I would go for shopping, I looked at the LP and said I was going home, leaving behind the merchandise I was about to purchase.

It is scary, unfortunate and very discouraging to know that a store would do nothing about a situation of this manner. It makes me extremely nervous to wonder what they would do had this situation escalated to assault.

This was sexual harassment that occurred in a store known by many to be a safe and good place to shop, however, there was nothing done to prove this.

I'm ashamed for this store to pride themselves on customer service because they lacked that completely. I will be sure to NEVER set foot into another Kohls, and will be sure that none of the people I know will either.

Read full review of Kohl's and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
C
C
Celaeno
Hesperia, US
Sep 17, 2010 5:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

That is terrible. I would call corporate and insist that they have actual security guards at their stores. LP is not allowed to restrain people, only to call the police.

X
X
XenoMiang
Dallas, US
Nov 08, 2009 8:18 pm EST

That's awful! :( I wouldn't be able to set foot in another Kohl's either ... I'd be utterly disgusted.

ComplaintsBoard
I
3:53 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kohl's vent about being treated unfair

I am a current associate at kohls.. The pay sucks like hell and lately i have been hearing that some of the workers are making more than others.. But here is the thing a lot of those workers are also family members to the to bosses and supervisor's talking about an unfair work environment... Today i left work crying and scared my boss had scorned me because he said i rolled my eyes while me and him were having a conversation five minutes before he came in to do so.. when i told him i do not recall doing that he called me a liar and told me he saw what he saw.. Im only human and i didn't know that i wasn't allowed to make facial expressions. he told me if i did it again he would fire me.. he also added that my attitude sucked and informed me that a few others didn't really care for me. lately i been having a lot on my mind so im very to my self because of what i just found out about my health which is not good news so all i can do is think about my situation. i explained to him i come to work to provide excellent customer service and to do my job and that's it.. i informed him that i don't really talk to others because im not one to gossip while i work he told me i was making my case worse because that's basically telling him im not a friendly person.. I dont know what to do any more when i apologized for what ever he felt i did wrong he laughed in my face i ask what was funny he said me.. i told him if i was to do the same to him i would be fired and he replied yes u would.. he also told me i was doing a ### job at work and he don't see any productivity from me.. which i find funny and hard to believe because 2 days ago one of the other supervisor rewarded me with a gift for working hard and being a team player.. im confused and don't know what to do any more im sure i will be fired and i have no idea why.. im young and really do not know my rights so i feel stuck all i can do is pray that i don't lose my job kiss my boss ### so that way i can continue to feed my baby..

Read full review of Kohl's and 7 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
R
R
ReesesGirl5
, US
May 20, 2011 12:44 am EDT

Call the Respect hotline. it should be posted in the breakroom. I not ask LP for it.

D
D
D.Kemberling
Tucson, US
Nov 07, 2010 10:46 pm EST

I have a problem with Kohl's allowing men into the girls changing room. There are alot of pedophiles in the store's neighborhood, and I feel like Kohl's lax dressing room policy is going to be paid by these girls. Kohl's Cares for Kids does not apply with children's dressing room. If we don't protect our kids, who will?

S
S
Smarter than you are
Nampa, US
Jun 29, 2010 1:09 pm EDT

I actually like working at Kohl's and even make more money than you. Maybe your bad attitude has something to do with it. Just saying...

S
S
snakes
, US
Mar 25, 2010 6:41 pm EDT

Don't Whine! Organize!

E
E
eva diva
winton salem, US
Mar 09, 2010 12:34 pm EST

i work at kohls and i have never had such a ### job in my life. for the pay is it worth it? hell no. the highest pay i could recieve is 7.50 and hrs. my last job i started at 9.50. these people are ###s. i can't afford college. they don't care about your time your life. i worked there six months and they still don't know my name what the ###! i cannont stand the people that work there all they do is complain about the hrs they have and all the hard work they do... bs they put clothes back were they belong i do that all day long a few times thats not ###. i actually had to work before i came there. i hate kohls. never work there i swear its not what it looks like. i thought i would absolutly love it.

T
T
ThePoleCat
Clinton, US
Oct 28, 2009 4:29 pm EDT

Your boss sounds like a ###. You have one of two options. Write down every single time he makes you feel like crap. Write down everything he says and does during these instances. Compile this in a private place and do not tell anyone you are keeping these records. After it happens 3 or 4 times, call human resources and tell them you would like to file a complaint against your boss. If he retalitates against you, he will be fired, so don't worry about that. Give HR all the information you have compiled. Maybe something will happen. In the meantime, make sure you are actually doing your job and not being a lazy ###.
The 2nd option is to quit and go find another job. There are plenty of low paying jobs just like the one you have out there.

M
M
MVP c
, US
Apr 04, 2017 7:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of ThePoleCat

I work for Kohls and I'm trying my hardest to get out I dint know whose in charge anymore the manager doesn't know what the #### he's doing I get called on the rug for stupid #### he in the recent past has winked at me when talking to me he made a former employee cry we have a new E3 and I really wonder whose running things she bases things on her past management experience he just stands there god help me

ComplaintsBoard
B
3:27 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kohl's credit applications

It annoys me that in my local Kohls there is no one on the sales floor working other than the cashiers and there are areas that have been totally destroyed and need to be straightened up but instead the focus on announcing how many credit apps they need on the intercom systems. To make matters worse, now they have employed people to walk around and harrass you about getting a kohls charge. I was approached by the same woman 3 times in 20 minutes and each time she argued with me, telling me I needed a kohls charge so i could get additional savings. I was so irritated I just went and checked out, and was again harrassed by the cashier who tried talking me into a kohls charge...and when i said no I was treated rudely and my items were just thrown in the bag.
Kohls should be more appreciative of their cash paying customers, but I guess they are just dying to charge mindless credit seeking idiots interest.

Read full review of Kohl's and 10 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
10 comments
Add a comment
A
A
Anncure
, US
Aug 23, 2015 8:31 am EDT

Can anyone provide me with in detail description on how to get a credit? My training was cut short and has not been resumed. Can anyone help?

M
M
margaret holley
Medford, US
Jan 18, 2011 1:58 am EST

While shopping in one of your stores the other day I purchased a pair of sneakers. I also wanted to purchase some Keurig coffee. Much to my surprise you had only a few no variety at all . Not one decaf I proceeded to order about $100 on line still didn't have the one I really wanted. I went to go out two days later went to put on my new sneakers to find out that the security tag was still attached. Now had to go back to the store to have the tag removed. It was done right away but the clerk acted like I did something wrong. I was very annoyed at her! I know that things happen and an apology would have been appreciated. I feel I do a lot of business with your company and would hate to have to stop . Thank you for your attention in this matter Margaret Holley @ Bah202@optonline.net

O
O
Overworked
Opelika, US
Apr 06, 2010 6:32 pm EDT

Okay, Listen up and I will tell you what is going on.

You went there to buy cheap stuff right.

The store doesn't have any employees to straighten up or help you cause, "OH SHOCK!" They are CHEAP, lol!

Did you know, that if you go to bloomingdales where you can buy 100 dollar t-shirts, you can call ahead for an appointment with a personal shopper?

No really. The company has cut labor so hard, that that one person you were looking to help you and to straighten up the department, were the ones on the register.

I am not joking. Where do you think that person comes from when you hear over the speaker, "Additional assistance needed at misses registers"

The CEO at kohls is making a killing selling sweatshop clothes to the customer with beer pockets and champaign taste.

PEOPLE DO NOT SHOP AT KOHLS PLEASE PUT THIS HORRIBLE COMPANY OUT OF ITS MISERY!

O
O
One Worried Employee
Brentwood [Contra Costa County], US
Feb 05, 2010 5:04 pm EST

I work at Kohl's in the Bay Area. When I walked into the break room the other day, there was a flyer asking employees if they wanted their job. Further down the paper, it read that (Kohl's) is no longer expecting the minimum of 0-5 credits a month. Whoever doesn't meet the requirement of 1 credit within 8 shifts will result in separation! Next to that paper was another paper that read that the store I'm working at signed up for a competition in seeing which Kohl's can get the most credits. Hmmm... I wonder if those two are connected? DUH! What Kohl's doesn't understand is that a lot of people who already shop at their stores already have a credit card, and everyone else most likely doesn't want one! I work on the sales floor in the children's department and they say that I need to get 1 credit a shift. What am I supposed to do? Follow them around the store and harass them about it?! Plus, how is it possible to get credits when employees on the sales floor are too busy trying to keep the store clean? If I'm going to be fired for being a hard working person who is trying to make a living, Kohl's is one uncaring company that is too focused on bothering paying customers then focusing on making their store your number one choice! Yea right!

A
A
alilit
Wichita, US
Jan 20, 2010 9:33 am EST

I've had similar treatment in three different Kohl's stores in three different states (Kansas, Missouri and Pennsylvania). The sales associates actually have followed me thr0ugh the store, constantly grating about the money I'd save if I got a Kohl's card. I have repeatedly said 'no, thank you' but that's like a switch for them to launch into outright harassment. I even had one female associate attempt to follow me into a dressing room, and after I shut the door in her face and requested privacy and again said 'no, I'm not interested in getting credit card', so she stood outside the dressing room door and started back into the spiel about how much money I'd save. Very rude! I've had to stop what I'm doing and explain to these people that I don't need, nor do I want another credit card, I don't want my credit rating destroyed, etc. etc. etc. I've been firm with them, saying that no should mean no. They don't let up, and they all seem to have the same, scripted "comebacks" that they obviously were coached to say, as if they were car salespeople. As soon as one finally leaves me alone, they find another associate, point out the folks who said no, and then an0ther associate starts in. It was so bad in Missouri that I actually left a pile of clothes behind, departed the store and called the manager and he said, "Well, we're supposed to be doing that, and you should be taking advantage of our outstanding savings, ma'am. So WHEN you finally decide to set up a card, please let me know." The woman working in the Kansas store was a non-smiling drill sargeant-type who raised her voice at customers as she chased them through the store, as if she thought that letting the whole store in on it might improve her chances at getting that credit card commission. I hadn't even made it 10 feet inside the store in Pennsylvania when as associate started in on me while I was still trying to brush raindrops off my face since it had been pouring when I ran into the store. I was soaking wet and he was more interested in foisting their credit card on me. I was so disgusted I threw up my hands and walked back out of the store. I guess harassment is really what Kohl's wants to be known for, instead of having affordable clothes that don't fall apart. Too bad...three strikes, and I'm out!

K
K
KohlsSucksBigBahls
Angoon, US
Oct 28, 2009 5:27 pm EDT

I was well on my way to spending close to $600 at Kohl's the other day. I bought an entire new work wardrobe for myself, including shoes, new clothes for my daughter for school and a pair of shoes for her too, and kitchen appliances as gifts. I had been in the store nearly two hours shopping. The saleslady asked me at the beginning of the transaction if I was going to put it on a Kohl's charge, I said no, it's on a Visa. (Where I earn mileage.) She said, "Oh, you can save XX amount if you fill out an application, even more if you're approved." I politely said VERY CLEARLY, "No thank you." Then that incredibly irritating saleslady pitched the credit card garbage to me after ringing up EVERY SINGLE ITEM. "Oh, now that's $10 you could save..." Me: "No thank you." Ring Ring "Now it's up to $15 you could save if you fill out an application!" Me" "Again, no thank you. " Ring Ring "Oh look there, now it's $28 you could save! It only takes 5 minutes!" Me: "NO THANK YOU." After she said it the fourth time I looked at her and said, "Did you not hear me say no FOUR TIMES? Are you DEAF? How does it feel to lose a $600 sale for being an overbearing, pushy ### to your cash-paying customer?" And walked out, leaving almost $600 worth of merchandise for her to put back. I hope she lost her job.

T
T
ThePoleCat
Clinton, US
Oct 28, 2009 4:34 pm EDT

I work for Kohls and I understand both sides. They pressure their salesfloor people to sell the crap out of that credit. Then when they don't get it they coerce and threaten them with crap duty or less hours. When they do get credit, they get an "atta boy" and nothing else. Do not be mistaken, Kohl's makes [censored]LOADS of money off of those credit cards. People forget to pay them, or buy too much stuff and can't pay, and they nail them with late fees and finance charges.

But if you work for Kohl's, the devil pays you so you gotta do the devil's work. When I go to other Kohl's, I am honest with associates and just tell them, "that was a great sales pitch, but your card is a racket and I want no part of it". They will appreciate your honesty and leave you be.

S
S
starfall56
Portsmouth, US
Sep 20, 2009 7:49 am EDT

The employees you mentioned were doing their jobs. Even in customer service we have to ask people if they want to open a charge. I know first hand that the LAST thing a customer wants is to deal with is an associate trying to sell them a credit card when they only came to the store to return their whatever. But I have no choice. We are pressured to meet our credit goal every day... and if we don't we lose hours and could lose our jobs!

Us associates aren't stupid. WE know you don't want to listen to us constantly hound you to get a credit card, and we don't like to tell you about it when we know that you don't want it. We don't deserve all the annoyed sighs, glares and fist shaking that we often get for just doing our jobs.

Next time, complain to one of the managers or ask for the corprate number. Tell them that when the store is a mess the focus needs to be cleaning up and not selling credit. The employees will thank you, because chances are all the people that were working the night you visted had to stay late after the store was closed to clean up.

K
K
Kohls 533 employee
Nashua, US
Sep 13, 2009 9:37 pm EDT

The reason why the associates at kohls always ask for customers to open kohls charges and emails is because they are doing their JOB...We would not ask if we were not trying to save our customers MONEY...eventually the regular customer will open the card...

K
K
kohlsmike
ofallon, US
Sep 13, 2009 1:06 am EDT

I work there and they do care way too much about getting credit apps. It's the higher ups pressuring us peons though. The cashier couldn't care less, but she won't get hours if she doesn't get people to open charge cards.

The person walking around for credit probably was the floor associate who was supposed to be straightening and probably wasn't allowed to get back to her department until she got a credit. kinda sucks

ComplaintsBoard
C
11:11 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kohl's credit card rip off

Consumers Beware! Look at your Kohl's Bill and make sure you are not paying for there account ease program. I was, and never agreed too. My prove is the program is for those who loose there job, I did in January but still payed the bill on time, all the way until I ws re-employed in April. My situation was what the program was set up for, so why did I not take advantage of what I had been paying for for years. The answer is simple, I DID NOT KNOW I WAS PAYING FOR IT! When I finaly realized and contacted Kohl's, I was denied because it had been over the 180 days alowed. I complained to the BBB and Kohl's respones was that I agreed to the program back in May of 09 when I signed up. The problem with that is I have been a card holder since 05', again they have no idea what they are doing.

Read full review of Kohl's and 18 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
18 comments
Add a comment
D
D
Ducky87
Portland, US
Jul 10, 2016 10:10 am EDT

You sign up for account ease on a yes or no question when you first open your account. You likely did not realize that you had checked yes (or what you were saying yes to) on your initial application. You can have them switch your preference after the fact, but there is no lawsuit here.

A
A
Annie1010
, US
Feb 06, 2016 6:59 am EST

A class action lawsuite has been filed against Kohls for these charges, here's the link.

http://www.law360.com/articles/689390/kohl-s-can-t-force-credit-card-class-action-into-arbitration

I'll be signing up to be a part of this lawsuit and I will NEVER shop at Kohl's again!

N
N
nico72
Waterford, US
Jul 01, 2015 9:37 pm EDT

They tell you they will remove the account ease and then it reappears. I closed my account and I am trying to pay the crap off. Kohls stores are thieves and liars.

They "lowered "my bill on the phone and then sent the bill to me with no changes. I called and they told me the guy made a mistake. They had never even closed my account. I had to "close" it again! Here I am six months later and that damn account ease reappeared! I am sitting here on hold. Hate that place.

K
K
Kiki2014
Waukesha, US
Mar 30, 2014 10:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Wow... Just saw a $3.47 charge on my statement and called and found out about this sleazy program that I have been enrolled in since 2011. They don't know how I was enrolled and I shared that I simply used my ss# at checkout since my card went dormant from non usage. I was handed the application after my checkout was complete. Their department said they no longer offer this program and that over 10 months I paid $39+ in fees...yet I rarely carry a balance. I was polite and asked when I could expect the credit on my account and was told Kohls would do a 30 day investigation and that I would receive a letter explaining this and would receive full credit. I expect Kolhls will do as they say as they are a superior retailer. I will monitor this and if I am not satisfied I will pursue an assault with the FCC. Kerry

U
U
Unreal_24601
Las Cruces, US
Jan 25, 2013 7:51 pm EST

I am trying to refiance my house. I put $300 on my card, and paid it in full, at the store in two weeks. I have paperless statements, so I never knew that they charged me this fee. Turns out, I went 60 days without paying it, and it showed up on my credit report. This ruined my chances at refinancing at a great rate... and I have (had) excellent credit. I hope I can find a legal way to hold them responsible. If I do, I'll pass it along to everyone here.

C
C
connierogers
mobile, US
Dec 28, 2012 9:39 pm EST

They are sneaky crooks. This fee is added without you knowledge. Even the store doesnt know of this such fee. I love how they say it was agreed upon when I opened the accont. But the matter is the fee started showing up three years later. Why are they so quick to remove the charges if the card holder agreed upon them? its another quick money maker. I lost all respect for kohls. And there merchandise is so over priced as it is. Even with the 30% coupon, its the same price if you bought the same item at walmart or target. If you still have this card, get rid of it quick!

T
T
Texas Rottie
Texarkana, US
Mar 26, 2012 4:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I just noticed this sneaky charge on my bill as well. I called and "Kathy" promised to remove it and refund the charges. If this happens as promised, I will continue to be a loyal Kohls customer. Otherwise, I will cancel the card. Time will tell. Since I really like Kohls, I hope they are good by their word.

B
B
Bummed_over_gimmicks
White River Junction, US
Jan 17, 2012 12:48 am EST

I have been a member since 8/08 and actually called after my first or second statement because I caught it. I was told I had checked the box, etc. Now, I just noticed it AGAIN, because there are already 2012 fees on my statement in January! Yes, I should've caught it far sooner, but I usually know i made a large purchase if I did, so I just pay it. Turns out they never stopped it. Customer service credited me this months and last, and cancelled it, but I have to contact the Account Ease program tomorrow to see if there is anything further they can do. I am not impressed and very prepared to cancel the card if they don't fix it. I don't even know how much it totals over 4 years! I can only see 2011&12. I wouldn't miss the card anyway, all the perks are available to the public now anyway, so its an extra bullet on my credit report for no added bennies! And their return service is shady.

G
G
gd123
Rockville, US
Jan 09, 2011 7:33 pm EST

I just spent 3 months having Chase fix an error on my credit report. Initially, they sent me numerous letters saying that they were "unable to fix the information." I gave them proof that it was wrong and they still wouldn't fix it. Finally it is fixed. Incidentally, this is the same company that Kohl's uses for their credit offers. HORRIBLE COMPANY! Beware of Chase issued credit. They will do anything to rip you off. This means adding random account services that you do not authorize or jumping your interest rate to about 29% when they see that you are trying to pay off an account. Crooks! I cancelled both accounts and will never do business with J.P Morgan Chase or any affiliate.

M
M
MelanieLF
2S070 Waltham Ct, US
Nov 19, 2010 9:05 pm EST

Did everyone start getting this Ease thing in 2009? That's when mine started and like many others I missed it too. I am still waiting a Second time for proof that I signed up for this. Sounds like this was a planned scam by Kohls to make money off of their charge card customers. 21.9% interest must not be enough for them.

ComplaintsBoard
S
10:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kohl's online payment for kohls card

I purchased a Kohls card and decided to use the online payment. As soon as the amount was due I did the “Pay Online”. I was even 3 weeks early on my payment. My information wasn’t in the system and I received an email confirming that my card was paid. I decided to go online today and just look up my Credit Card Info. Thank god I did because I saw that my Bill was 50.00 more than what it was in the beginning. I tried calling customer service which you will NEVER talk to a human. They want you to punch in your Kohls number and/or Social Security number. So I called the actual store and asked for a real living person to help me. They gave me the number for the corporate office. I asked the woman why I was charged for the $50.00. She said that the Routing ID was wrong, but she didn’t understand why the computer charged me twice, two days later after it was rejected. She then said that it was a shame what happened but the computer does this and you can’t change it. Pretty much, pay the double fines and yes the computer has a mind of its own I guess and runs the payment center as well. I asked the woman in the Credit Department if I would be charged a late fee and she told me that the computer says its paid and to not worry about it. WTF? I’m supposed to believe this story! I WILL NEVER SHOP at this store again. I have written several letters regarding this to Kohls and of course I guess the computer system doesn’t read emails. I’ve NEVER had a problem like this and I’ve never dealt with a Generic and Shady company like this before! Please don’t get a Kohls Card. August 3 2009

Read full review of Kohl's and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
W
W
wronged customer
, US
May 09, 2012 12:28 am EDT

My first payment on my Kohl's card was due in January of 2012. I registered online, which was difficult. I input my bank account information and paid my bill. I've been paying it my bill the same way since then. It's now May 2012 and I scheduled my usual payment on the 1st of the month to be paid the next day. I have not changed anything on my account. Not the bank account or anything else. I've been waiting for this payment to be taken out of my account since then and it's now the 9th of May. I check Kohl's website yesterday and it said the payment was "pending". I went this morning to check it again and it now shows that payment as being made and them being "adjusted" all on the 1st of May. My balance was now $25 higher because they charged me a late fee. I checked my banking info. My account is shown as "verified" and again, I have not changed anything since I first input this information in January. I called Kohl's and asked about the payment. First he keep stating that it was made over the phone, which it was not. He told me it was "returned" because they could not locate the account. They said that a number in the routing number or my bank account must be wrong. The same acount I've been paying it through since January. He then wanted me to make a payment over the phone. I told him I wanted to know why it could not locate it and he said I would have to call Telecheck. I called them and they only show one payment being made through them. They do not show any other payments trying to be made. I call Kohl's back and tell them I want to know why all of the sudden they couldn't find my account. They girl didn't know and didn't care to find out. I told her I did think I should have to pay the late fee when they screwed up somewhere. She removed the late fee only after I paid the double payment. The only reason I paid the double payment so was their screw up does not end up on my credit report. What bothers me the most is that I told them I had not changed a single thing in my bank information and yet they did not care to find out what happened on their end. I went to delete my bank information off their website since I will no longer be paying online and it plain as day says my bank account is "verifiied". They have got to have the worst "customer service" ever! Not wanting to find out what happened on your end? I'll be canceling my card next month after it's paid off.

B
B
Barbara Hathaway
Gloucester Point, US
Feb 05, 2010 11:28 pm EST

I've had my first experience with Kohls charge. November 22, 2009 I purchased $104.57 worth of goods. I received a bill several weeks later for that amount. On 12/28/09 I registered online following the instructions to pay online and paid the entire amount. On Februry 2, 2010 when balancing my checkbook I noticed the Kohls payment had not been credited on my statement. I contacted Kohls via e-mail to ask why my payment had not been credited and was told they had no record of receiving payment. So I went back and pulled up my account but by now the amount was $135.00 I had screwed up and did not get a confirmation number for that transaction. So I went back online and checked my account...it was now $164.00. Since I assumed it was my fault I paid that amount and this time I made sure I got a confirmation number. I then e-mailed Kohls back and told them I wanted my charge card and my account closed as I felt the charges added to my account were not justifiable. I was told that I would have to call collections to get my account closed. After reading all these complaints I'm wondering who this can be reported to because I believe this is some serious bilking of the public. I'll never shop in Kohls again and I'm going to try to clear all my information online because now I don't trust them at all.

I
I
iCarly
Murfreesboro, US
Jan 25, 2010 10:41 pm EST

This whole thing makes no sense at all. First of all, a Kohl's Card is a store credit card. You open them, you don't "purchase" them. That right there tips me off that you don't really have a firm grasp at all as to what you're talking about.

Now, let's try to follow this... You bought something, and went to pay online. You paid early, received confirmation, and later, checked and saw the charge was still there? Another charge was there? What? The person you spoke to told you you'd entered your routing number wrong? When was a routing number entered? When you signed up your debit to pay online? So it rejected the payment you made? Because you didn't enter your own information properly? And then she said you'd actually have to pay your bill and that you wouldn't be charged a late fee for your payment?

...It sounds like you screwed up your form, and when they went to charge your debit for the payment, it didn't work, so it was still unpaid, and you had to actually pay your bill. They didn't even charge you the late fee, when they could have. The only mistake they made was sending out the automatic conformation when your payment hadn't actually worked.

A
A
angiivey
Belpre, US
Aug 20, 2009 5:56 am EDT

Could not get my $50.00 gift card from value plus on line!

ComplaintsBoard
G
2:28 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kohl's &store security&

I have been shopping at this store for years and have spent lots of money there and in return I was accused of being part of a "theift ring." Listen how crazy this whole ordeal was...
I had purchased a pair of shoes for my niece for back to school. The shoes were too snug so I brought the shoes back to exchange them for the right size. Due to the fact the shoe department was in horrible condition (nothing hardly in stock, shoes not placed on the shelves to match the display on top, etc, etc) I asked the woman working there if she had a bigger size and showed her the box & the shoes (keep in mind I had my receipt with me too) she grabbed a box and handed it to me so I went & exchanged them. Silly me was in a hurry so I assumed the woman had checked them before handing me the box. Well, I get home and the shoes were mix-matched-one of them wasnt even the correct style or brand. I sent my husband to return/exchange the shoes again (because I did not receive my drivers license back from the store clerk during the first exchange but at the time did not know where my license was & you need it to return/exchange items) Well my husband gets to the store attempts to fix the problem & is pulled in the back office by store security aka "rent-a-retail-store-cop" and told he is clearly trying to pull a scam because the receipt doesnt match the shoes in the box...um, yeah that was problem! Then he is told he must be part of a "theif ring" & pulls the store security tape & points to an image of me from earlier that day and asked if I was "in on it too" then my husband is charged with shoplifting! THESE PEOPLE ARE NUTS! There might be some weird type of "theift ring" but fortunately my husband and I are NOT apart of it & I believe the security guy at this store is a couple crayons short of box if you know what I mean. Guess thats why he is working as a cop at a retail store- musta not had what it took to work in a real law enforcement. If there is a so-called theift ring (I think this guy watches too much CNN or something) then I see how they manage to operate, while innocent folks are trying to exchange shoes & are grilled for attempting a scam, the real shoplifters must be having a field day!

Read full review of Kohl's and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
O
O
Overworked
Opelika, US
Apr 06, 2010 8:19 pm EDT

You are a scammer. Bet you'll try to use this in court.

V
V
vandread
, US
Feb 24, 2010 9:25 pm EST

i have been in retail going on 22 years i hear stories like this often i never seen securty sit down and arrest anyone in random unless they have proof the lawsuit would be through the roof one thing i notice when you exchange the product you didnot say you had the slip of purchase and you had left your driver licence which leads me to believe you had no proof of purchase second if your husband was pulled in it because they had some sort of evidence if you are not gulity understand that you can be cleared mistakes can happen but in your description they had some on you also throughout the country there are groups who steal for a living some are gypies as seen in fla and yes in ga and yes they steal shoes do you know what is one of the most stolen items is costume jewlery which is less money than shoes when you say this sounds crazy it just another day and last to have a job in securty you need to have a licence and certfied by law enforcement i know this because my brother and me had to go throught this just to be bouncers for a club

M
M
martini7
, US
Jan 19, 2010 6:12 pm EST

#1 u do not need a drivers license for even exchange
#2 seccurity is not a rent a cop
#3 the store is not going to accuse u of being in a theft ring
#4 the reason the shoe section is always a mess because customers, like u don't put anything back where u got it from
#5 i hardly think your husband was charged for shoplifting, you have to be out the door with the item
HAVER A GREAT DAY!

D
D
Dont like being duped
Binghampton, US
Oct 15, 2009 8:29 pm EDT

The statement, "The store security does not mean he's a rent-a-cop or can't make the force. They are trained security specialists. He was doing his job." Is hilarious.
How do you think they become store security. That's exactly what happens. They CAN'T make the force and they want to become wannabe law enforcement in the special investigations unit. Oh! the authority at the Kohl's store must be intoxicating! some of them are downright drunk with "power".
Have you seen the movie Paul Blart: Mall Cop? although it's supposed to be silly, funny but I see a bit of painful truth in the laughs.
blues3531 you are wrong. When I did an exchange, they needed my driver's license.

B
B
blues3531
ofallon, US
Sep 13, 2009 3:22 am EDT

Kohls does not need a drivers license to do an exchange. Only if you do a return without havin a receipt. I'm willing to bet you didnt even leave your license there but lost it somewhere else and then later discovered it in the week but failed to mention that in this story.

BTW there actually are clever little theft rings going around my Kohls. We know all about it but are unfortunately not empowered enough to do anything about it unless its blatant putting in a back and walking out (which its not).

A
A
Aidan
Middletown, US
Aug 17, 2009 12:09 am EDT

Haha...Nonnie, Kohl's doesn't have an exchange desk. We have Customer service and the POS. We encourage the customers to go and find what they'd like to exchange their items for on their own, and then bring it up to us.

I apologize for all of your inconveniences, ma'am. This does sound like an overworked LP officer to me. I know my store's been quite busy the past few days, trying to get everyone all ready for school and what-not. I can assure you that our shoe section looks probably exactly the same. It's so hard to keep up with it.

I hope that everything works out for you in the end!

ComplaintsBoard
T
3:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kohl's bad customer service

I went into Kohls to purchase a luggage bag. I found one that I wanted but it had no price tag on it. I looked all over the luggage area and there were no other bags like this one. So I went up to the check out area and told the lady that there was no price on it and could she find out how much it was. She said to me 'well, I can't sell it without a bar code'. So she looked the item over and confirmed that there was no price tag and asked me if I would go back to find another one. I told her that I had already looked throughout the whole luggage area and there were no more bags like this one. So she told me 'well honey, I can't sell it without a barcode' like it's my fault the bag has no tag on it. So she made a phone call for some help, then waited a few more seconds and said to me again, 'I can't sell it without a barcode'. What kind of customer service is that? I always thought that if you walk into a store and everything is for sell, if someone wants to buy something from you, you make sure they don't leave the store without the item they wanted. She could have looked it up on the computer, I used to work a POS system and there are ways of looking an item up if it has no sticker. Or she could have found someone who could help her figure out what to do. But instead she refused to sell me the bag and made me feel like it was my fault that the item had no tag on it.

Read full review of Kohl's and 21 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
21 comments
Add a comment
L
L
Lauren Hill
Atlanta, US
Jan 11, 2010 6:38 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I've been a customer at Kohls ever since it came out. I haven't had any disappointments with Kohls yet until today. I have been looking for some trapper hats/beanie for my cold weather collection. I happened to see this really cute beanie on Kohls' website but this item is no longer available online. So I called up the nearest Kohls' store to ask them to look it up for me. This customer service rep put me on hold because there was 4 people waiting for her. Her name is Brenda by the way. Okay, that's fine. I don't mind. When she came back, she was laughing hysterically. I wonder what was so funny about me being on hold for 10 minutes. Anyway, I told her the UPC code and asked her to look up which store has the item. She told me Santa Ana store has one. Then I told her to transfer me to the department so I can ask somebody to look for it and put it on hold for me. She refused and said "it's only a beanie, and it's on clearance, we don't ask our associates to look for clearance items like this. They have better things to do. If you want it, you have to drive to the store yourself and look for it yourself." I was like, WTF? Why would I drive all the way to the store to buy a beanie that I'm not sure it's even there to begin with? Isn't that the reason why I called first to make sure it's there? Hello, ###? So I told her that I wasn't asking her to look for it, I wanted her to transfer me to that department, that's all I was asking. She again said, "No, I will not transfer me to the department. You have to drive to the store and look for it yourself." So I was like, "Okay, so can you transfer me to the supervisor instead?" She put me on hold for the supervisor, supposedly. I was waiting and waiting forever and no one there. So I hang up and redialed and she was on the phone again. I asked her happened to the supervisor, and this time she managed to put me through. I'm not sure it's the real supervisor or not but his name is Shane. I explained to him what happened. He was like, "oh ok, so what is it that you're looking for again?" I told him I was looking for this beanie and he immediately told me that the whole store doesn't have any winter items. He insisted over and over again that his store doesn't have any beanie. For some reason, I can't seem to believe that.

It seems to me they don't want to waste time looking for small items. Maybe if it were a 2-karat diamond ring I was looking for, I would have had more help. I actually spent a lot of money on Kohls over the years. There were time I bought big ticket items and there is time such as this when I'm only focused on a specific item in mind. Regardless, whether assisting customer with small help or big help, it's good customer service. So what if I'm looking for something $10? Next time, I might buy something $1000. You never know you you offended. So they don't want to look for a $10 beanie for me and ask me to drive to the store to look for $10 beanie, why would I do that? I don't mind driving to the store for a $10 beanie if it's going to be there waiting for me. But why would I drive to every Kohls store to look for a $10 beanie? Which is more convenient? Me wasting time and gas money to drive to the store to look for $10 or Kohls for wasting maximum 5 minutes to look at the hats department and let me know whether they have it or not?

I'm discouraged to buy anything from Kohls ever again. Even if I buy, I'll make sure I buy something that's $5 or less and it's better worth every single penny. Thanks Kohls for having such a rude and discriminative customer service practice.

S
S
Sotra
Brooklyn, US
Nov 16, 2012 5:24 pm EST
Verified customer This comment was posted by a verified customer. Learn more

That sounds consistent with my experience as a seasonal hire.

As for the person saying the POS system is "self explanatory" and "common sense, " I wonder if you actually were in that position before and are just all talk, or perhaps you're a luckier regular employee who got the full training, or a bad employee who doesn't care if you do things right.

Are you really suggesting that it's common sense to know the specific policies, even differing store to store, for example if someone is paying by check as far as stamping it with the machine, how the keyboard functions may be different in one location from another; how to contact a specific department (usually unavailable) for an item without a UCP; how to answer questions about specific locations; how to keep an angry line waiting behind an unruly customer like the one just mentioned, even when you are directed to wait for a supervisor who is unavailable for an unspecified time; which coupon specials are in effect each week; the ridiculous pressure they put on cashiers to sign people up for cards and email lists as if we are responsible for whether people actually decide to do it; even the regular process of putting cash in the register and collecting it at the end of a shift or during one; these are just a handful of the multitude of things a cashier had better do right, so I'm in disbelief you question the idea of having it written down somewhere just to study,

I for one am glad to be out of that situation. The seasonal hire situation in this economic crisis is very close to legal slavery, disallowing so much as a drink if it isn't in your 15 minutes for a six hour or less day, half an hour for longer in a location that is at least that long away from any decent place to eat, forcing one to eat in that horrible break room with refrigerators loaded with rot. And keeping one's belongings in lockers that contained god-knows-what before it was assigned to you.

With regard to this ability of stores like Kohl's to get away with such activity, I hope when the economy finally improves, that their own fifteen minutes will be up.

A
A
AnonymousKohls
sweet home, US
Nov 16, 2012 8:43 am EST

I recently had a situation take place at Kohl's where a customer came up to checkout and I asked her if she was going to be using a Kohl's charge today, she said "no." So I asked her if she would like to sign up for a Kohl's charge and she said "Well do I get anything off if I do"? I said "Yes you will get a percent off." So she said OK and than I asked her to fill out the application. Upon completion I asked for her drivers license and she asked why? I told her that I needed to verify who she was for her protection. Once it was approved she asked so this is a credit card, I said yes but only for Kohl's Department stores. She than got very upset as she said she thought it was just a "Coupon Card" when she clearly knew that it was a credit card from our conversation and just by the simple fact that she had to fill out an application with her social security number. So she complained and I had to write a statement which I was only provided a piece of lined paper and 5 minutes to do so. The HR lady at my store said that she was going to submit it and that I had the potential to lose my job over this. I did everything to ensure that the customer was satisfied however I was manipulated and tricked as all she wanted to do was get the 30% off and then make a scene to make it loOK like she did not give consent for it though she signed?

What do I do now?

B
B
Bad Business practice
Greeley, US
Jul 18, 2012 3:00 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I pay my bills on time first of all..but I question the practices and company polices about Kohl's charge and applying late fees without contacting the customer for no reason other than late postings by Kohl's credit. I will never step inside Kohl's ever again.. Customers Beware and check your on-line Kohl's account frequently and you will see what I'm talking about.

L
L
Lauren Hill
Hernando, US
Feb 11, 2012 9:54 pm EST

Further more I think the reason I was treated poorly is because I am black.

L
L
Lauren Hill
Atlanta, US
Jan 24, 2012 12:12 am EST
Verified customer This comment was posted by a verified customer. Learn more

Don't be alarm, but this statement above me is posted by another impersonating Lauren Hill (click on the name to see the date the account established) This individual wants to spam my topic, therefore he created an account for it
"Further more I think she was laughing at me because I am non Caucasian. I think she did not want to look up the clearance item for me because I am non Caucasian. This is clearly racism and discrimination."

You need to grow up whoever you are. It's very childish and disrespectful to spam and impersonate another user.

C
C
countryside market ,menifee,ca/ Kohls
Sun City, US
Feb 15, 2011 6:49 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Kohls dept store in Menifee, Ca in Countryside Market . My husband and I were in the store yesterday and what a stinken mess there was, clothes thrown on the floor in piles, merchandise was in the wrong spots, needless we walked out without buying any thing. Our suggestion is to stop sending so much on advertisement and putting that money towards more personnel to keep the store in better order. Another thing we noticed that there was very few customers in that store at the
time and honestly they probably felt as we did.
Bammapapabear@yahoo.com 2/15/11. Marie Smith

K
K
Kat125
King Ferry, US
Dec 09, 2010 12:31 pm EST

I work at a Kohls in New York and I assure you, if I am rude to you, its not racial profiling or age discrimination or anything of the sort. I'm not saying that every store associate all over the world is friendly and helpful, but I try to be. Kohls policy is Every Customer, Every Time, Every Store... could be mixed up on the order but its been awhile since I went through orientation. You guys may not look at it this way, but I see a lot more rude customers than I do rude associates. If you're going to be mean and nasty to us, yeah, we're probably not going to go out of our way for you. At the same time, with friendly people I will do everything I can to make their day better, including offering them coupons if they're applicable and they dont have one of their own. I'm not saying that every single customer service representative is like this, but from my experience, the more friendly and easy going you are with us, the more friendly and helpful we will try to be for you.

A
A
Aidan
Middletown, US
Oct 02, 2010 4:33 pm EDT

I disagree, Sotra. I feel, and perhaps this is just my store, but I feel like we do a thorough job training our associates. Yes, some of them may be placed in locations and jobs they're not comfortable with, but we're willing to work with them. I know that one of our associates has moved around to many of the available jobs in the store. If you're willing to make an effort, Kohl's is willing to work with you.

Why would there be training materials for Kohl's POS associates on the web? What part of the job is difficult to grasp? It's very self explanatory. And what isn't explained is common sense...

I'm very confused as to what 'lack of training' you're referring to.

S
S
Sotra
Brooklyn, US
Sep 29, 2010 10:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more

None of this conversation addresses the fact that Kohl's does not thoroughly train its associates for matters such as this. While you mentioned the corporate mindset composed of greeting customers with a smile and the attitude of "Yes We Can, " you failed to mention that that is also basically the limit of the actual training process. After that, people are usually just put on registers or whatever other function in the store they are assigned, and left to figure it out for themselves and learn from their mistakes, as the cashier in this account may have been. Note that I say "function in the store they are assigned" rather than "are deemed fit for." What I mean by that is this: I have tried to find POS training materials for Kohl's stores on the Web, hoping that past employees disheartened by this lack of training might post it for newer people in the same situation, but unfortunately I have not seen much information about the POS system, but more representative of what I've seen has been the suggestion that Kohl's management deliberately puts new employees in situations they are uncomfortable in, one past employee even saying as a way to rule over employees through intimidation. I don't say it's entirely true, but I have had some experiences as a new associate that are consistent with that assessment.

ComplaintsBoard
B
5:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Kohl's - bad business practice

Wow, what a story. I am a Kohl's employee and I see all these posts about the store. Let me just stand up for all the employee's working at our store! We are overworked, unappreciated and it's a shame that upper management let's these airheads (that get hired from other companies and just cause they have college degrees, OH BIG WOW) runs a large store...

Read full review of Kohl's and 9 comments

Kohl's In-depth Review

Website Design and User Experience: Kohl's website has a clean and user-friendly design that makes navigation easy. The layout is intuitive, and the search function is efficient, allowing users to find products quickly. The website also loads quickly, ensuring a smooth browsing experience.

Product Range and Variety: Kohl's offers a wide range of products across various categories, including clothing, accessories, home goods, and electronics. The selection is extensive, with options for men, women, and children. Whether you're looking for trendy fashion items or household essentials, Kohl's has something for everyone.

Pricing and Discounts: Kohl's is known for its competitive pricing and frequent discounts. The website prominently displays ongoing sales and promotions, making it easy for users to find great deals. Additionally, Kohl's offers various coupons and rewards programs, allowing customers to save even more on their purchases.

Customer Service and Support: Kohl's provides excellent customer service and support. Their representatives are knowledgeable and responsive, addressing queries and concerns promptly. The website also features a comprehensive FAQ section and a live chat option, ensuring that customers can easily find assistance when needed.

Shipping and Delivery: Kohl's offers reliable shipping and delivery services. They provide multiple shipping options, including standard and expedited delivery, ensuring that customers can choose the most convenient option for them. The website provides estimated delivery times and tracking information, allowing users to stay updated on their orders.

Return Policy and Refunds: Kohl's has a hassle-free return policy. They offer a generous return window and accept returns both in-store and online. The process is straightforward, and refunds are processed promptly. Kohl's also provides prepaid return labels, making it convenient for customers to return items.

Loyalty Program and Rewards: Kohl's has a popular loyalty program called Kohl's Rewards. Members earn points on every purchase, which can be redeemed for future discounts. The program also offers exclusive perks, such as birthday gifts and bonus point events, making it worthwhile for frequent shoppers.

Overall Shopping Experience: Shopping at Kohl's is a pleasant experience overall. The website's user-friendly design, extensive product range, competitive pricing, and excellent customer service contribute to a positive shopping experience. Kohl's commitment to customer satisfaction is evident throughout the entire process.

Customer Reviews and Ratings: Kohl's has generally positive customer reviews and ratings. Customers appreciate the quality of products, the variety of options, and the affordability. However, some users have reported issues with delivery delays or customer service, although these instances appear to be rare.

Mobile App Experience: Kohl's mobile app provides a seamless shopping experience on the go. The app is well-designed, easy to navigate, and offers all the features available on the website. Users can browse products, make purchases, track orders, and access exclusive app-only deals, enhancing convenience and accessibility.

Social Media Presence and Engagement: Kohl's maintains an active presence on various social media platforms. They regularly engage with their followers by sharing product updates, promotions, and interactive content. Kohl's also responds to customer inquiries and feedback promptly, fostering a strong connection with their online community.

Sustainability and Corporate Responsibility: Kohl's is committed to sustainability and corporate responsibility. They have implemented various initiatives to reduce their environmental impact, such as energy-efficient practices and waste reduction programs. Kohl's also supports charitable organizations and community initiatives, demonstrating their commitment to social responsibility.

Competitor Comparison: When compared to its competitors, Kohl's stands out for its extensive product range, competitive pricing, and customer-friendly policies. While other retailers may offer similar products, Kohl's consistently delivers a satisfying shopping experience, making it a preferred choice for many customers.

Pros and Cons:

  • Pros: User-friendly website design, extensive product range, competitive pricing, excellent customer service, hassle-free returns, rewarding loyalty program, positive customer reviews, convenient mobile app, active social media presence, commitment to sustainability and corporate responsibility.
  • Cons: Occasional delivery delays or customer service issues reported by some users.

Final Verdict: Kohl's is a reliable and customer-centric retailer that offers a wide range of products at competitive prices. With a user-friendly website, excellent customer service, and rewarding loyalty program, Kohl's provides a satisfying shopping experience. While there may be occasional hiccups, the overall positive customer reviews and commitment to sustainability make Kohl's a recommended choice for online shoppers.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Kohl's contacts

Phone numbers

1855 564 5705 1866 887 8884 More phone numbers

Website

www.kohls.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Kohl's?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kohl's Customer Service. Initial Kohl's complaints should be directed to their team directly. You can find contact details for Kohl's above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Kohl's. Discuss the issues you have had with Kohl's and work with their customer service team to find a resolution.