No help from customer service
I saw my friend using KoboBooks and I really loved it and decided to sign up. But there was a screen which said that they were not able to process the payment and I could not complete the registration process. I contacted KoboBooks customer service and was told that I need to contact my bank. My bank said that there was nothing wrong with my card and said that I need to discuss that with KoboBooks. Well in the end I did not get any help and they never did anything to resolve my case.
Can't read my books!
I decided to try KoboBooks and joined this service. After I completed the registration I received some promo codes. When I tried to open the reader it was not working and I received an error message. So I contacted customer service, explained the situation and they told me to download some app. I did as they said but it did not fix the problem, so I called them again and they said that there was nothing they could do. They promised to give me a refund, but three weeks already passed and still no money. Don't buy books from this company!
No support, problems with the delivery and communication
I ordered 12 books from the website www.kobobooks.com. The company is real rip off, ‘coz they overcharged me and provided only half of the order. I called to the customer services and asked about it. The rep excused and promised to fix everything, but it was real scam, ‘coz after that the problem wasn’t solved and the rep started to avoid me. The worst company ever, so avoid these ### and post comments about your experience with them.
Is KoboBooks legit?
KoboBooks earns 91% level of Trustworthiness
Perfect Trust Endorsement: KoboBooks achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for KoboBooks. The company provides a physical address, 8 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
KoboBooks has claimed the domain name for store.kobobooks.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Store.kobobooks.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several positive reviews for KoboBooks have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up KoboBooks and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
I am very disappointed in customer service and would not deal with this company again
Purchased ebook on website, could not get app to work with my tablet and was never able to download my ebook, have written numerous emails and called twice trying to get refund for a ebook that I could not download. Company reps say that they can't give refund unless ebook download is messed up, seems like not being able to download book is messed up, I am very disappointed in customer service and would not deal with this company again. I have been trying to get refund since 12/18/2011 and posted this review 01/21/2012 without any satisfaction on my issue.
Overview of KoboBooks complaint handling
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KoboBooks contacts
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KoboBooks phone numbers+1 (416) 977-8737+1 (416) 977-8737Click up if you have successfully reached KoboBooks by calling +1 (416) 977-8737 phone number 0 0 users reported that they have successfully reached KoboBooks by calling +1 (416) 977-8737 phone number Click up if you have UNsuccessfully reached KoboBooks by calling +1 (416) 977-8737 phone number 0 0 users reported that they have UNsuccessfully reached KoboBooks by calling +1 (416) 977-8737 phone numberCanada+1 800 231 234+1 800 231 234Click up if you have successfully reached KoboBooks by calling +1 800 231 234 phone number 0 0 users reported that they have successfully reached KoboBooks by calling +1 800 231 234 phone number Click up if you have UNsuccessfully reached KoboBooks by calling +1 800 231 234 phone number 0 0 users reported that they have UNsuccessfully reached KoboBooks by calling +1 800 231 234 phone numberAustralia+33 800 915 740+33 800 915 740Click up if you have successfully reached KoboBooks by calling +33 800 915 740 phone number 0 0 users reported that they have successfully reached KoboBooks by calling +33 800 915 740 phone number Click up if you have UNsuccessfully reached KoboBooks by calling +33 800 915 740 phone number 0 0 users reported that they have UNsuccessfully reached KoboBooks by calling +33 800 915 740 phone numberFrance+353 800 902 221+353 800 902 221Click up if you have successfully reached KoboBooks by calling +353 800 902 221 phone number 0 0 users reported that they have successfully reached KoboBooks by calling +353 800 902 221 phone number Click up if you have UNsuccessfully reached KoboBooks by calling +353 800 902 221 phone number 0 0 users reported that they have UNsuccessfully reached KoboBooks by calling +353 800 902 221 phone numberIreland+64 800 466 458+64 800 466 458Click up if you have successfully reached KoboBooks by calling +64 800 466 458 phone number 0 0 users reported that they have successfully reached KoboBooks by calling +64 800 466 458 phone number Click up if you have UNsuccessfully reached KoboBooks by calling +64 800 466 458 phone number 0 0 users reported that they have UNsuccessfully reached KoboBooks by calling +64 800 466 458 phone numberNew Zealand+1 (855) 732-3662+1 (855) 732-3662Click up if you have successfully reached KoboBooks by calling +1 (855) 732-3662 phone number 0 0 users reported that they have successfully reached KoboBooks by calling +1 (855) 732-3662 phone number Click up if you have UNsuccessfully reached KoboBooks by calling +1 (855) 732-3662 phone number 0 0 users reported that they have UNsuccessfully reached KoboBooks by calling +1 (855) 732-3662 phone numberUSA+27 800 981 164+27 800 981 164Click up if you have successfully reached KoboBooks by calling +27 800 981 164 phone number 0 0 users reported that they have successfully reached KoboBooks by calling +27 800 981 164 phone number Click up if you have UNsuccessfully reached KoboBooks by calling +27 800 981 164 phone number 0 0 users reported that they have UNsuccessfully reached KoboBooks by calling +27 800 981 164 phone numberSouth Africa+44 808 178 0268+44 808 178 0268Click up if you have successfully reached KoboBooks by calling +44 808 178 0268 phone number 0 0 users reported that they have successfully reached KoboBooks by calling +44 808 178 0268 phone number Click up if you have UNsuccessfully reached KoboBooks by calling +44 808 178 0268 phone number 0 0 users reported that they have UNsuccessfully reached KoboBooks by calling +44 808 178 0268 phone numberUnited Kingdom
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KoboBooks emailshelp@kobobooks.com100%Confidence score: 100%Support
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KoboBooks headquarters135 Liberty St. Suite 101, Toronto, Ontario, M6K1A7, Canada
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KoboBooks social media
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