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KoboBooks Customer Service Phone, Email, Contacts

KoboBooks
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store.kobobooks.com
store.kobobooks.com

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1.0 4 Reviews

KoboBooks Complaints Summary

0 Resolved
4 Unresolved
Our verdict: Engaging with KoboBooks at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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KoboBooks reviews & complaints 4

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ComplaintsBoard
M
6:34 am EDT

KoboBooks No help from customer service

I saw my friend using KoboBooks and I really loved it and decided to sign up. But there was a screen which said that they were not able to process the payment and I could not complete the registration process. I contacted KoboBooks customer service and was told that I need to contact my bank. My bank said that there was nothing wrong with my card and said that I need to discuss that with KoboBooks. Well in the end I did not get any help and they never did anything to resolve my case.

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ComplaintsBoard
L
12:27 am EDT

KoboBooks Can't read my books!

I decided to try KoboBooks and joined this service. After I completed the registration I received some promo codes. When I tried to open the reader it was not working and I received an error message. So I contacted customer service, explained the situation and they told me to download some app. I did as they said but it did not fix the problem, so I called them again and they said that there was nothing they could do. They promised to give me a refund, but three weeks already passed and still no money. Don't buy books from this company!

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ComplaintsBoard
B
7:29 am EST

KoboBooks No support, problems with the delivery and communication

I ordered 12 books from the website www.kobobooks.com. The company is real rip off, ‘coz they overcharged me and provided only half of the order. I called to the customer services and asked about it. The rep excused and promised to fix everything, but it was real scam, ‘coz after that the problem wasn’t solved and the rep started to avoid me. The worst company ever, so avoid these ### and post comments about your experience with them.

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Is KoboBooks legit?

Our verdict: Complaints Board's thorough examination reveals KoboBooks as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, KoboBooks stands out for its commitment to quality and security. Clients considering KoboBooks should delve into its customer service record to gauge compatibility with their expectations.

KoboBooks earns 91% level of Trustworthiness

Perfect Trust Endorsement: KoboBooks achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for KoboBooks. The company provides a physical address, 8 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

KoboBooks has claimed the domain name for store.kobobooks.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Store.kobobooks.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for KoboBooks have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up KoboBooks and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

ComplaintsBoard
R
4:35 pm EST

KoboBooks I am very disappointed in customer service and would not deal with this company again

Purchased ebook on website, could not get app to work with my tablet and was never able to download my ebook, have written numerous emails and called twice trying to get refund for a ebook that I could not download. Company reps say that they can't give refund unless ebook download is messed up, seems like not being able to download book is messed up, I am very disappointed in customer service and would not deal with this company again. I have been trying to get refund since 12/18/2011 and posted this review 01/21/2012 without any satisfaction on my issue.

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Contact KoboBooks customer service

Phone numbers

+1 (416) 977-8737 +1 800 231 234 More phone numbers

Website

store.kobobooks.com

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