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1.8 711 Reviews

Kmart Complaints Summary

151 Resolved
560 Unresolved
Our verdict: When using services from Kmart with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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12:17 pm EDT
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Kmart misconduct

Like wal-mart, k-mart; for years has been discriminating against african-americans for years, and the worst of them are located in augusta, ga!
Idiot managers like cliff & charlotte - are a joke & should be fired!

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Update by Victor Beckles Manager
Aug 13, 2012 12:18 pm EDT

Don't go to work for these dumb ###!

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12:13 pm EDT
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Kmart racism & incompetence

No wonder these Idiots are constantly going out of business, they still don't know how to treat people, the often discriminate by on racism & feminism. The worst of the Branches are in Augusta GA!

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wifi8827
, US
Aug 13, 2012 12:48 pm EDT
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I will also mention, the hispanic assistant manager is a woman.

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wifi8827
, US
Aug 13, 2012 12:46 pm EDT
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the K-Mart in my town has a black store manager and a hispanic assistant manager, and the district manager is also black.

yea, how dare they be so racist huh!

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Ducky87
Portland, US
Aug 13, 2012 12:16 pm EDT

Examples of a specific scenario, or this holds little weight.

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1:44 pm EDT
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Kmart wrongfull termination

Hello

My name is Daniel Garcia and was employed at Kmart for the past year and half till today this morning. when I had shown up for work I was escorted upstairs calmly as was seated in a room with a security witness and a mike (unknown last name would not disclose). for they had the nerve to say that since my employment that little by little I have been pocketing merchandise into my pocket when they had little to no proof that I was stealing. they had me in that room questioning my honest truth but what they wanted was for me to lie to myself and say that i stole something that i did not, and they were threatening me with going to jail if i don't cooperate the problem is that i continuously told them the truth and they did not bother to listen to me. they only wanted to hear that i stole something that they didn't even know what had been stolen. i feel that today i was extorted for my job and my money because they needed a scapegoat especially due to inventory being finished. I Daniel Garcia did not steal anything from Kmart and i want this to be investigated further. I shouldn't have lost my job today on a false accusation.

they will respond with we have a written testimony of what he stole, however they would not let me go, call, or leave the room till i wrote the false testimony please i liked my job at Kmart. take a lie detector test and i guarantee Kmart that i Daniel Garcia did not steal anything. again i feel like i was extorted from Kmart today

my email is: [protected]@yahoo.com
my phone number is: [protected]
my address is : 2640 S oak park ave.
Berwyn, IL, 60402
Sincerely
Daniel Garcia
I just want justice done correctly and served right.

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7:18 am EDT
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Kmart wont pay for gas. made my son hear a cuss word.

First of all I do not like entering Kmart, the last time I went there and I spanked my son for crying they gave me funny looks.

They had a misprint on their flyer that said that diapers cost $5.99 for a big box of Huggie's diaper. They said that it was a misprint and after arguing for 15 minutes they gave in to me and only allowed me to get a minimum of six. I told them that this is unacceptable and swore at the manager in front of my two year old son. it is a shame that I had to swear in front of my two year old. I also told them that since I feel uncomfortable shopping at Kmart I went to Walmart hoping that they would price match which they did not due to their error. I told them that they should give me gas money for my trip from Walmart to Kmart and they refused to give me a further discount at which point the manager asked me to leave. When I refused to leave without my gas money they told me to leave or they could call security.

I am a single parent that is struggling I am only 19, I had my son when I was 16. My parents kicked me out of the house after I hanged with the wrong crowd, and got kicked out of school for playing truency. I need to make all the savings I can get and when I found out that the diapers were on sale for $5.99 I thought I could stock up. I am currently unemployed and receive money from the government (WIC, EBT). I need to save every penny I can and I just wasted gas money because of your misprint and it is no wonder I vowed never to return to Kmart again.

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Yupppp
, US
Jun 27, 2018 5:06 pm EDT

So, they offered to sell you a maximum of 6 of the diapers, which was beyond fair since if anything most places will give a maximum of 1. But that wasn't enough so you went to Walmart try to further capitilize on this and they said no, which is perfectly reasonable. So you chose to drive back to KMart and demand gas money? Because Walmart wouldn't let you con them like you were trying to do at KMart?

Now, that's a special kind of stupid. I wish someone had taught you and your parents how to prevent pregnancy...

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7:29 pm EDT
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Kmart the worst place to work for

I work for a kmart in nc, and its the worst place to work at! The managers are 2 faced, they threaten to cut their employees (cashiers) hours based on how many rewards cards the person has but does not make it fair to everyone (sales floor associates hour don't get cut) and the managers show lots of favoritism.

I honestly hate this place. Its absolutely the worst. The prices are jacked up higher than what an item is worth and it's dirty. They never check the expiration of perishable items therefore customers are continuously buying expired food and I refuse to shop here even being an employee. I told my friends not to shop there or I would not be their friends anymore. I told my parents not to shop there or I would become emincipated and change my last name.

For those who don't like my review and disagree me you can go f**k yourselves for all I care.

The managers cut my hours because they were not getting enough sales.

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Update by Pissedkmartemployee29
Jun 22, 2012 10:43 am EDT

I already found a new job, and my attitude is fine it is everyone around me who are losers. Why don't you two who commented on my review go commit suicide, the world is better off without ###s like you.

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Reviewer47748
,
Feb 27, 2016 2:53 pm EST

I was in the Kmart Store in Athens, TN the other day and their was a man named BJ Hilliard that I latter found out was the regional VP. He was an arrogant a -hole to the ultimate degree. He started firing several employees that I have known for years . They have always provided excellent customer service and were excellent people. He needs to be fired and these employes need their jobs back. I never thought I would ever witness such a behavior in my life. Please take care of this issue at once.

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Kmarthater
, US
Oct 20, 2013 1:38 pm EDT

Kmart = crap.. I worked at the Crystal River Location and this story of a computer doing our hours and they have no power about it excuse is getting old... I bust my ### working there and all I ever get is like only 8 hours a week... 8 HOURS ARE YOU ###ING KIDDING ME? I am requested by more than one customer and now I realize that this company is a joke! Kmart If you want to improve DO DRUG TESTS, DO BACKGROUND CHECKS AND FIRE PEOPLE WHO ARE COMPLETE AND TOTAL ### HOLES WHO DO NOT DESERVE THIS POSITION!

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notgoodforu
Hixson, US
May 01, 2013 2:53 pm EDT

I also worked for kmart. If a customer has a complaint and they are standing hold up in your line. You call for a manager they take their time getting there, the worst part of it was one manager will say no to the customer, I send them to customer service, the next manage would say yes. My hours were also cut at their own choosing and the would also change my hours, print it out, and call me to see why I haven't showed up for work. That sucked. They try to make you look like a fool in front of the customer every chance. New branch manager comes into the store and tells us all that it is mandatory to follow him on his group page and ordered that no complaits acceptable, you had to sign in evevy week only positive remarks welcome.Only relatives or stupid people should apply. you will fit right in...notgoodforu

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Anonymous12345678910987654321
Casper, US
May 01, 2013 2:15 pm EDT

I also agree. I'm also currently a Kmart employee and there is a ridiculous amount of favoritism given out by all of the managers in our store. They can also be incredibly rude. I'm thinking of switching over to Kay Jewelers.

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rudekmartemploee11
Jackson, US
Aug 28, 2012 7:43 am EDT

i totally agree with you i am a kmart employee also and the store i work at the managers don't care anything about their employees. can't even get a thank you for a job well done. the customers are always rude and don't give us respect. then they want us to greet customers with the 10ft rule policy. i got cussed out by a customer for implying the 10ft rule. customers say i'm never shopping at k-mart again! we the employees don't give a sh**. If any customers out there don't like this comment can kiss my a**!

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10:21 am EDT
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Kmart lazy mexican employees

I went to this store to purchase some basic needs, on 4/26/12 at approximately 2pm. Upon entry I notice several mexican employees doing nothing but talking to each other, while there are 2 long lines at the registers. I asked for assistance in finding a flashlight and was told by a barely English speaking mexican that it was "Over There" as she pointed in a general direction of the back of the store. She did not provide an isle number or any more specific locations, she was more concerned with socializing in spanish with other employees. After searching the back for several minutes I had to ask another employee who was nice enough to bring to the isle where they were. No where near the "Over There" direction that I was previously given. When I attempted to purchase my items the 2 long lines at the register were even longer, 1 mexican cashier was joking around with another mexican the other was just standing there aparently waiting for some management type. More mexican workers standing around socializing with each other and ignoring the customers who were trying to purchase and get out of the store in a timely manner. After 10 minutes waiting for ANYONE in the store to do something to get the lines moving, I left the items I was going to purchase and walked out. Target Holyoke has better employees anyways.

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5:47 am EDT
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Kmart interview process

I applied for their loss prevention position. Mind you I'm a prior experienced law enforcement officer and armed security. I explained I have an arrest on my record but it was dropped and did not interfere with me being an officer. immediately their demeanor changed and I was denied employment.just in case your asking, I did not want to go back to law enforcement full time because I'm tired of the politics and favoritism. Apparently kmart is worse. where they went wrong was having an HR person that knows nothing about the job or basic law for that matter, do my second interview. the Glpm was very professional and stated several times he would like to work with me. This is a joke ..after doing my research i found they replace lp people faster than any other employee. I also found in several instances they denied employment to prior officers because it was later found that the people that denied employment were arrest for theft from their stores or fired for stealing. I think they don't want qualified people working there because of the theft by upper management.

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Update by L.E.O
Apr 23, 2012 5:47 am EDT

I applied for their loss prevention position. Mind you I'm a prior experienced law enforcement officer and armed security. I explained I have an arrest on my record but it was dropped and did not interfere with me being an officer. immediately their demeanor changed and I was denied employment.just in case your asking, I did not want to go back to law enforcement full time because I'm tired of the politics and favoritism. Apparently kmart is worse. where they went wrong was having an HR person that knows nothing about the job or basic law for that matter, do my second interview. the Glpm was very professional and stated several times he would like to work with me. This is a joke ..after doing my research i found they replace lp people faster than any other employee. I also found in several instances they denied employment to prior officers because it was later found that the people that denied employment were arrest for theft from their stores or fired for stealing. I think they don't want qualified people working there because of the theft by upper management.

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lp3381
Port Saint Lucie, US
May 17, 2013 11:05 pm EDT
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I am the previous lpa for the store.. trust me bro you do not want to work there. K marts policy has changed they are not allowed to chace nor are u even allowed to use reasonable force to detain a shoplifter anymore it is agenst there policy. So with that in mind working in the hood in ft pierce it out right dangerous. They won't even let u pat down a shoplifter for your safety. One day a loss prevention officer will lose his life because of these ridiculous policies has. And the dlpm is a JOKE, Ray, the guy micromanages way to much. He demands stats but watches to make sure u are following policy to a t. Also he loves to b little his loss prevention managers in front of each other on weekly conference calls. Ray DLPM for kmart has no business being in charge of a disrtict and is runninh the loss prevention team to the ground.

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lorena cooper
naples, US
Jun 19, 2012 2:58 pm EDT

you know it sad when Kmart cut hours for people that come in when need them have family to raise and still hire new people that last 2 weeks and quit i think all employee's should get the hours not 4 hours a weeks to pay bills i would love for some one from corp to live on 14 16 hours a week to pay there bills and raise a child singles parents to support there kids when you work so hard for company that could care less about them but they have assoc that care so much about the customers Kmart corp need to wake up and see what there doing to people any body can work at Kmart but assoc that have the heart to go that extra mile and do for Kmart take a look at corp realize what is going on with hours !

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8:34 pm EDT
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Kmart under garments

I am a Huge Fan of Joe Boxer under garments. Its All I wear, Last month I went to Kmart and purchased a couple of bra's and under wear. The underwear are still great as expected however after the first wash the wire of the bra's started sticking out. I let them air dry, so that couldn't have messed them up. I am so disappointed. I am really faced with do I want to continue to buy Joe Boxer products now.

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Jubuky
Grove City, US
Feb 09, 2014 11:07 am EST
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Who said you could not return them?

Rochelle Rojas
Rochelle Rojas
Oak Harbor, US
Jan 10, 2014 3:39 am EST
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I received a pair of Joe Boxer thermal undergarments, woman's top and bottom, as a gift from my older sister. After wearing them only a few times, the elastic waistband came loose. About 4" came unsewn so far, but when I looked at the rest of the waistband, I see other places that are also coming loose. This garment was sewn very badly. Because I've worn them already, I cannot return them to Kmart, and I can't find an address, or a phone number, to let the company know how dissatisfied and disappointed I am with their product. If this can be forwarded to them so they know, I would greatly appreciate it. I'm still looking for some way to contact them for a replacement, or a refund. I will not buy any Joe Boxer clothing because the quality is poor. Mine were made in Guatemala, 70% cotton, 30% polyester. The numbers on the label are [protected]; 5913 and RN42000. I will have to sew the waistband by hand all the way around to be able to wash and wear them again. Shame on Joe Boxer for letting these pass inspection!

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9:52 am EDT
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Kmart robbing customers

I bought my great granddaughter a pair of boots for Christmas $24.99. I just found out that they did not fit (I get to see her very little since her mother my granddaughter passed away when baby was 3). So it is not like I see her every week or even every month. But anyway on with my complaint. I took the boots make to the store today the very store I bought them from and said" I know this has been a while and I do not have a receipt. And I know that they have probably been on sale since Christmas." And I will have to take sale price as the refund. (I really just wanted a in store credit as I shop K-Mart often (2 or 3 times a month at least). Boots still had all tags hooks to hold them together so you could tell they had never been worn.I get a $4.00 (+ tax) in store credit! That is a TOTAL RIP OFF! You can NOT TELL ME THIS BOOTS were $4.00 EVER! I know there is nothing that I can do since I had no receipt as far as these boots go. But there is one thing I can DO. NEVER EVER SHOP K-MART or SEARS EVER again! Karma will bite you in the butt ever time! Steal from your customers and you will loose business and have to start closing stores! HELLO..Sound familiar?

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SearsCare
Chicago, US
Mar 15, 2012 1:49 pm EDT
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Hi TNANA,

My name is Scott and I'm part of the Sears Cares Social Media Support Team. We came across your post here and wanted to reach out to you. We apologize for the disappointment you've experienced with your recent store visit. Sears' and Kmart's return policy does state that a receipt (gift or original) is required for exchanges or returns. If the item in question is no longer carried and a receipt is present, store credit may be given in the amount originally paid. Without a receipt to verify date and amount of purchase, options are limited. If you'd like, we can follow up with you regarding this experience and policy. At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number. Also, in your email, please provide your screen name (TNANA) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon.

Thank you,
Scott J.
Sears Cares Social Media Support

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Tiro
, US
Mar 15, 2012 10:27 am EDT

Why didn't your granddaughter's parent or guardian take them to their local KMart for a return/exchange? It is almost Spring, so it is perfectly reasonable to assume the boots would be clearanced at $4, also it has been 3 months since you purchased them, they didn't have to offer anything back at all. You could have donated them.

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10:34 am EDT
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Kmart habitual mistakes on clearance prices

i had spent over 15 minutes in the clearance table of the shoe section & found a pair of mid boots wide size (of which they carry little), full priced 24.99, box marked clearance 14.99, Sign on clearance table 50% off with breakdown of prices..i.e. 24.99 - 12.49 etc. I go up to the cashier and it is not on sale, wait to get someone to help @ cashier only after hearing alot of dribble, that it was not on sale... this is the 3rd time ive been to this store and they have done this . not even a sorry for your timewasted rooting thru all the shoes on the table and floor of the clearence area( clearly marked with tons of sale signs).. who does that? and how poorly managed this store is. WALMART here i come

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10:11 pm EDT

Kmart horrible bosses

As an employee, a new one infact ive witnessed and experienced alot of mistreatment at our Guam store. Persons listed above has been abusing there power and should be terminated or suspended or even demoted. Example: Requested a day off due to having an oppointment for my daughter, and HR told me I have to just call it in and get a write up. Even though im informing them a week in advance. Totally wrong. Also an employee who came in with a little highlights on his hair was told to dye his hair brown or get fired. Is that how Kmart works? When ever they have bad days its bad days for everybody and favoritism is so noticeable.

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12:57 am EST
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Kmart rewards card

i just checked out at K Mart yesterday and have 2 issues- #1 is that when I went to www.kmartfeedback.com there was no where to do survey, possibly due to the $4, 000 card entry date has passed. #2 I again asked how to get a replacement rewards card/ linking my old card # to a new one as I have been putting credits on my rewards card by using my phone # @ checkout, BUT have no way of collecting them. First they told me to text "pin" to 595959---I DON"T need the pin I need a card- Then I was told to go onto KMart rewards and I could print out a copy of my original card to use...They have even Emailed me of a coy of one of my receipts ..I have the number of my card, but to no avail did I find a place to get a copy of my original card nor any helpful info to my issue...Survey says-------WindGap Kmart doesn't know their --- from a hole in the ground,

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Diana Kamp
Wood River, US
Feb 15, 2010 10:55 am EST

I got a receipt from my k-mart store and it said to go to this web site to enter for a chance to win $2.500 gift card.I could not find where to enter the 19 digit number so how do I enter for this? My number is [protected] thanks if you can do anything for me on this .If this is a scam and it is false addvertisement then that is not right .

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JM Yanez
El Paso, US
Jun 08, 2009 11:58 am EDT

My Grand daugther had an accident in your store, she fell from a shopping cart, I asked for help in customer sevice booth looking for a first aid kit and noboby has one on hand.

Jose M Yanez

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Jean Vesely
Rapid City, US
May 26, 2009 6:18 pm EDT

On Sunday 5/24/09 I paid for a 40 pound bag of potting soil which was available outside of the store. I was told that someone would meet me outside to load it in my car. After waiting almost 10 minutes nobody showed up. I loaded it in my car myself. I am in the 70's & this was not easy for me. There is no customer service at the K Mart in Rapid City SD.

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Brandy
Modesto, US
Feb 27, 2009 11:47 am EST

I only have 1 word for this-ridiculous.This is false advertisement.No wonder why Kmart is going out of business.They totally suck!I bought something for a baby shower, They stated on the receipt that I could win a $2500 gift card and when you go to the website
it does not exist.Its ###.No wonder they are going down under, Im suprised that they are still in business.

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Kay Hartshorne
Tamaqua, US
Feb 24, 2009 5:42 pm EST

no such web site. Why would a company as big as K Mart lie to it consumers? In the world today the way it is everyone is looking for a way to get ahead so they think a survey from K Mart might help them to get a chance at $2500. I will not buy another thing from K Mart.
If they can't be honest with me they don't need my money either.

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beth
, US
Jan 04, 2009 3:30 pm EST

i bought a rocker slider for l59, .99 when i asked if it was coming on sale they said no that is the price in todays flyers i saw ll9.99 went back and they said you bought it dec 26, 2008 a day too late for your 40.00 difference in refund that is so unfair please let me know as i will bring back the chair to them and claim back my money thank you

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TERESA
Dothan, US
Dec 31, 2008 10:55 am EST

HELLO! I went to the website and to my suprise the survey was about the accesibility to the store I visited.No mention of the receipt # or the chance to win a $2, 500.00 gift card.I would gladly answer survey questions without being deceived about a gift card.This is not cool.I think I will shop Wal Mart from now on.

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misskat34
Burien, US
Dec 23, 2008 12:27 am EST

Ihad went in to shop one day and, was watched by the people that work their, and that was very uncomfortable, because i was with my so :s mother after the fact and we had left i was adviced of this, because i family that works their, i feel that if they had any thought of me stealing they could of came to me as adults and said so

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Kathy Short
,
Nov 08, 2008 4:03 pm EST

I stood at the counter at KMart in Webster NY for 20 minutes to buy $260 worth of merchandise. In this day and time with the economic situation that is terrible. I finally had to go and find 4 staff hidding and talking in the aisle in the toy section. That is no way to make sales.
Also you go the the site to register for a $500 free card from K Mart and there is nothing there but corporate information

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Deborah Sanders
,
Nov 06, 2008 11:08 am EST

Shopped, received receipt, no site for survey to win 2, 500 gift card. also Layaway is a scam, it says 8 weeks to pay, and i only have till dec 5th to pick up. put it on nov 5th. that is 4 weeks and you have to pay 25% of total for your payments.

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11:35 pm EST
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Kmart customer service

I received an email that stated I should be at the Hubbell location at 10:00 am for an interview. I arrived shortly before 10:00 am and waited patiently in line behind 3 people. When I arrived at the desk for my turn I told the woman at the service counter that I was there for a 10:00 am interview. She laughed and said that the HR person was not there. I was then told I'd have to come back at 12:30 pm. I waited in the car in the parking lot and came back in at 12:20 pm. I was told that she still wasn't in. I waited there and while I waited another person came to relieve that woman and a man came over and she told the relief person that he was her brother and that she was taking him back to human resources for a job interview. There was a lot of laughing and she looked directly at me several times as they were laughing and then she took him back to HR. Finally at 12:40 pm I was told that it would be another 10 minutes and that I would be seeing Scott, not the HR person. I waited until 1:00 pm and saw no sign of anyone, was not told that it would be just a few more minutes and so I told the person at the desk that 3 hours was enough time wasted and left. When I got back home I called and asked for a manager, I got Scott but the manager's name is Brian according to the sign in the store, he justified and made all kinds of excuses for what had happened and even implied that it was my fault not theirs. Seriously? Don't shop there unless you want severely poor service and don't care how they treat you.

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Update by Newton Customer No More
Mar 07, 2012 9:58 pm EST

If you have an email stating the date and time you are to be there for an interview sent by them, are you not "entitled" to be interviewed? Seriously, I drove in from out of town to interview for the position they had posted. They wasted not only my time but my gas and wear and tear on my vehicle. Come on Seriously? I was already going by their schedule of 10:00 am.

Update by Newton Customer No More
Mar 07, 2012 9:54 pm EST

Thank you for asking that excellent question. Its a good one.

Update by Newton Customer No More
Mar 07, 2012 9:41 pm EST

Think what you want. If you were scheduled by them for a job and showed up and were treated that disrespectfully how would you feel? Seriously, I'm over-qualified for the job. They have no professionalism whatsoever. I was early for the interview not late. I then waited for three hours and they still failed to show one iota of professional courtesy. If this is how they treat prospective employees how do they treat people who actually work for them?

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Employees 707
, US
Aug 01, 2016 3:43 am EDT

Make employees work past scheduled breaks and meals on a regular basis... No wonder they have such a high turn over...

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ccp2
, US
May 09, 2016 3:38 pm EDT

Your 30 day return policy is ridiculous. Your store should be able to give a store credit and you would still be making out and most of all pleasing your customers. I tried to return a pair of shoes I was told according to our 30 day policy we can't take them back instead of me shopping I walked out. Macy's and the other upscale stores have better return policies than you do.
I will make it a point to share this policy with others.
Very upset customer

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hatchetman59
, US
Mar 20, 2016 1:28 pm EDT
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wife out of two meds. they were called in and filled.
came in to pick them up and they closed out the register seven minutes before closing so the tech said, "sorry, we took the money out of the register so we can't help you". very unprofessional. people rely on them being open during hours. very disappointed.

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donna kennedy
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Dec 01, 2007 12:00 am EST

I shop here at big kmart about once a week. Every time I need help the floor helper don't understand and they're mostly Mexican workers who don't who don't understand. They're favorite statement I don't speak English. Then how did you get a job or even enter the country!

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smydick
, US
Mar 13, 2016 11:48 am EDT

They were disrespectful being that I was fired from my job for no reason. They never gave me a notice or anything. When I called to ask why I was fired they hung up 3 times. I am going to call the health inspector and inform them there are rats crawling around their Nathan's ( I HAVE SEEN IT WITH MY OWN EYES ) and inform them that I was fired without a notice.
BRUKNER BLVD KMART IN BRONX NY

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m gabaluer
Sayre, US
Aug 16, 2013 3:37 pm EDT

ck denied for non-profit org. because ck # to low. i've made cks out for 3 yrs to kmart on this acct. and never been denied. cashier was great and so was manager both felt bad. . i'm just mad and will now go to wal-mart

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Reviewer46236
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Feb 24, 2016 3:27 am EST

I have been shopping at the store for years. No help, No cashiers, and bad management. Four years ago the had a Store Manager that was on top of his game. Every register was open in the front of the store. The store was well stocked and very busy. If they didn't have merchandise the manager made
sure to get it. Then he left. "Big mistake" I think the store was beating Walmart. Now the management doesn't care .

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Reviewer64878
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Dec 11, 2015 5:31 am EST

Stated shopping at Kmart in Hayward Ca, On mission Blvd on 12/10/15 @ 7:30 pm. Had to use restroom. Now this restroom is about 10 feet from their lay a away station. How disgusting can a store be? Really Folks! They should be ashamed of themselves ...

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Reviewer44272
,
Nov 25, 2015 12:04 pm EST

Extremely rude should not be employed in customer service at all when i have surprise points for womens clothing i asked why they aren't applied sonya came over said not valid on adam levine clothes then said i don't have time to argue with you and walked away

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Frank Webb
,
Feb 14, 2008 12:00 am EST

On 2 / 14 / 08 i was in the kmart store in baltimore, maryland #3146. The cashier who waited on me, stephanie made my wife and i feel like we were bothering her by having to wait on us. Stephanie never smiled, looked like she really did not want to be at work today then said thank you for shopping kmart in a low and almost painfull way. I felt almost sorry for the girl but more sorry for the customers that were in her line. My wife and i shop in that store every week and spend about $ 150. 00 a week. I would expect at least a smile.

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Kmart service desk patsy and jessica

Hello, I was in kmart 4151 this mid-afternoon and patsy first of all is never at her station and customers are getting tired of having to track someone down just to get help, either keep her up there or put her somewhere, where customers dont have to chase her down. "this is an everyday occurance" then jessica is another that girl is so disrespectful toward you cashier heather, our family comes in there all the time and heather has always be very kind and helpful to our family, so thank you for having her there, but the other 2 girls are very rude and lets be honest very ignorant. They both talk to heather like she is stupid and we think they are very rude and should not be working there is this the kind of peolple that you employee. If so that very sad. Im a ceo of a company and if one of my employees ever did that knid of thing and my customers heard they would be out so fast there heads would spin. It's not professional.

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Kmart failure to receive bonus points

Kmart stores offers bonus points with every purchase made with your card. Begining in October of 2011 I have made layaway purchases totaling a $1, 000.00 plus and have never received bonus points for these purchases. I have contacted the store, written letters to the corporate office, and applied for lost points online all with dead end results. I never received a phone call or a letter from the corporate office acknowledging my complaint. On February 17th I paid out another lay-a-way with the same results. I am begining to thinks that this is a ploy to get customers to shop at kmart. I will never shop at kmart stores again, I have in return told all of my friends and family about this issue. This is very bad customer service for such a large corporation.

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Kmart rudeness and unnecessary waiting

We went to Kmarts today at 1 p.m. by 2:30 p.m we were at the register (two people) q head of us, well custormer 1 had trouble with her order it took the front desk manager 5 or 10 minutes to come over and she was rude then she had aniother problem the same clerk took her time coming over, we ended up standing in this line for over 1 hour, i am handicapped and so is my husband, i am now going through treatment for tumors in my kidney which means i'm not suppose to be on my feet for more then 20 minutes at a time, the cashier was great she kept saying sorry, but because of this superviser i am suffering from pain that should not have happened .Plus we were at register 2 where the doors were open constantly from people going out it was freezing .We waited till after the black friday crowed had gone before going there, The cashier Tyinsha was trying very hard to relax us others in line.She did her job very well.The manager was an older lady long blonde/gray hair and wearing a Santa claus hat.i am very disappointed in the serve she gives there..I go to kmarts at least once a week from Pittsfield but now i'm thinking of cutting down my trips there as this is not the first time i have had problems in the past.

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Kmart poor service

I spoke with a pharmacist named Mike the day before picking up my prescriptions so they would be ready for me. When I went to pick them up the next day, neither of the 2 prrecriptions were ready and I had to wait around in pain (recent surjery) until they were ready even though I had called them in the day before. Pharmacy was busy with hardly any one working. I will not shop there again

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Kmart slow service, security called police on me for disciplining my daughter.

On December 20th your stores were busy. I just happened to get in a line where the cashier was slow. I was about five or six people behind and I told her to hurry up. My daughter who is six was getting restless and started asking when we would be going home. I told her to shut up which is when she started crying. I gave her something worth crying over. I pulled her hair and slapped her and that was when security was called on me. They called the police on me and they accused me of child abuse. My daughter is now in foster care because I told the lady to hurry up. If she had been doing her job in a timely manner I would not have lost my patience on my daughter. She only called them because I told her she was not doing her job right. I want my daughter back.

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Update by Jane Mitchel
Dec 26, 2011 3:16 am EST

This was not abuse. I was simply disciplining my daughter and right now she is in a foster home where she is treated nicely by her 18 year old foster sister. They have no idea how evil she is.

Update by Jane Mitchel
Dec 25, 2011 11:07 pm EST

Thanks Paul Vance, you are the only one who knows she deserved what she had. She had it coming.. They want me to stop hitting her and blaming her for her father's and brother's death. You know they are also accusing me of emotional abuse when I told my evil daughter that it was her fault her brother and father were killed in a car accident. If those people only knew her for what she is. My daughter is responsible for the death of her brother and husband. My daughter is mentally ill she even made a Christmas card for her dead brother and asked me to give it to him. I tore it up and told him thanks to her he will never get another Christmas or birthday gift again. My son had a hockey game he was playing and my daughter wanted to go. This stalled us for five minutes which caused them to get into an accident. My daughter was so evil that she did not tell her father and brother to wear their seatbelts which cost them their lives. I lost my husband and son thanks to her.

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father of triplets
Rosemary, CA
Dec 26, 2011 3:02 am EST

Actually Paul they won't get into trouble for calling the police. Like MauiAL50 said a person who reports what they suspect is child abuse cannot get into trouble. If this sick story is true I don't think that the cashier reported the OP because of what the OP said. It was based on the mother's actions. They cannot be sued based on what they saw. It is not up to her to prove abuse but up to the authorities and I am sure they investigated this further.

I ask the OP, do what are you more angry of, the fact that you lost your daughter or the fact that they took away your "punching bag." If the child is "evil" and responsible for their death(which she is not) than why do you want her back. Also since when is a six year old's responsibility to make sure their parents are wearing a seat belt? Isn't it the other way around. Your husband should have made sure his children were wearing the seat belts before they started the car and practiced what he preached by wearing one himself.

Will The Real Brenda Please Stand Up
Will The Real Brenda Please Stand Up
Truth or Consequences, US
May 28, 2017 10:55 pm EDT
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Replying to comment of

You do realize you are responding to a 6 year old post, right?

Ramelle
Ramelle
Weed, US
Dec 25, 2011 10:27 pm EST
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Whatever happened to the cleverly funny troll complaints? These are old and overdone. No funny factor. Get a new writer.

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iamherenow
Lockwood, US
Dec 25, 2011 8:28 pm EST

Were you interested in getting your share of santa

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father of triplets
Rosemary, CA
Dec 25, 2011 7:44 pm EST

Please tell me you are trolling. If not they took the right actions. It gets busy on during the Holiday season.

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Kmart reward card

On a previous purchase I received a reward card at a value of 5.00 off my next purchase. On 12/23/11 I made some purchases and at the checkout the discount was not given to me. Iwas told it was declined or expired and was not there for me to use. So what is the purpose of a reward card if it has an experation time limit of using the discount. That is a sloppy way of business to give something to be use later and then not honor it at the checkout lane. Christmas time is not a time to show a ripoff of a so called reward card or discount. Very disappointed with the service at this store. Receipt#[protected] 12/23/11 my email is [protected]@yahoo.com

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Sharon MD
Salt Lake City, US
Oct 08, 2012 10:41 pm EDT

I went to kmart just the other day the one on 45th and 9th and i bought some boxed candy there were several nats/bugs in the box and on top of that i ate one of the candies before realizing the bugs were in the box...im trying to get a hold of there Corporate number! i was disgusted the lady at the counter helped me out alot she looked as disgusted as me.! thats the last time i will ever spend my hard working money too eat a bunch of nasty bugs.. Never again.. all make sure everyone knows it as well..

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Hogwarts Student Zachary
Orange, US
Dec 25, 2011 12:48 am EST

I agree. What I think is this person got the random message saying that her post is being approved and will be posted shortly. That is why it showed up as she replied to her review and her reply is not there. It will probably appear in a day or two and if it does have a message which does not follow the rules of the site it will be "approved" without anyone seeing the message.

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Hogwarts Student Zachary
Orange, US
Dec 24, 2011 10:31 pm EST

IT says the OP replied on this review but we don't see her reply.

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wifi8827
, US
Dec 24, 2011 6:48 am EST
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I know for a fact those cards were good 12/18-12/22. How do I know? Because I used one this week. It also said on the receipt the dates they were good.

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Hogwarts Student Zachary
Orange, US
Dec 24, 2011 5:00 am EST

What is the purpose of not using it right away an waiting a long time before using the card.

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Kmart shop your way rewards

I am very disappointed with store 7068. The staff are inconsiderate and ill-trained. I shop at Kmart/ Sears often. I utilize the lay-away program alot. I love the products of the store and have friends that have retired from the Corporate Office in Troy, Michigan. Because of all this I have high expectations when I shop.

I recently had purchased a layaway in the amount of $400.00 from Kmart. I made many multiple payments and finally went to remove it yesterday while making my final payment. I was told by the staff that they could not add my shop your rewards that the points would take a day. I understood that the shop your way rewards card when utilized at the beginning of purchase would be swiped and at the end of the purchase that the points would be added and could be redeemed. Well, I went back this morning to make another purchase and they still werent there. This has happened numerous times and everytime the staff tell me I need to add them myself. This only happens at Kmart Store 7068. The Sears store 02642 that I go to have everything on the bottom of the printed receipts and never have any problems with adding my points.

My shop your way rewards card number is [protected] with a pin number of 3253 4363. I was expecting my 4000 points from my layaway! now I would like even more! Please train these patrons for this program more extensively! Thank you.

Christie Heidger, BSW
500 Village West Apt. K
Midland, MI 48642

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