Complaint Rating:

Company information:
KLM
Netherlands
klm.com

My husband and I are going through VERY nasty divorce proceedings. My lawyer says that this is the worst he has seen in his 25 years of practice We currently live in Curacao. (that is the background so you will understand the rest of the story.)

I booked a ticket through KLM in Curacao and departed from Curacao to Amsterdam on the 29th September. My husband (through his contacts) found out my BOOKING REFERENCE CODE from a KLM employee - he boasted in telling me this. By the way - he is a lawyer and this is highly illegal for KLM staff. On the night of my flight, he called me and threatened me on the phone, saying he knew that I was flying with KLM that evening and he knew exactly when I was coming back.

The next day, my husband and his mistress flew business class to The Netherlands together. My husband STOLE 100, 000 Flying Blue miles from our son - I mean the guy is a lawyer and can afford to pay for a ticket. With our son's points he upgraded himself and his mistress. My 9 year old son was so upset when he found out.

With this booking reference number, my husband is able to track down when I am coming back to Curacao - even though I explicitly had informed KLM to make a note NOT to give out any information if anyone had asked. Last week (my son was with him), he received a telephone call from a woman (my son heard a woman on the other end) who informed him that I was coming back on Saturday (as I just changed my flight.) When he spoke to her, he said in Dutch, "Okay, she is arriving this coming Saturday. Thank you."

Flying Blue contacted me and said they would work something out regarding the 1000, 000 points, but did NOTHING about this. According to Flying Blue rules - the legal custodian"s" must give permission for these points to be taken. I am also a legal custodian, but did not authorise this.

My husband has given his mistress permission to get into our apartment in Amsterdam where we have a lot of personal belongings and a collection of inventory. She knows exactly when I am flying back and my husband keeps calling me and telling me this.

I raised the privacy issue with KLM Customer service and also spoke to the Schiphol Police regarding this. I gave them the names of my husband and his girlfriend and informed them of what had occurred. I also gave them the name of the woman at Curacao Airport who was very friendly with my husband and wanted them to look into this.

In the meantime, I do not want the mistress to come to the apartment, nor do I want my husband to know when I am coming back. He is very nasty and told me that he had the power to have me arrested at the airport (for nothing might I add, but he is a lawyer and can exercise his power quite freely over there.) So I have changed my ticket 5 times already - each time incurring a US $100 fee. My lawyers have written to the prosecutor in Curacao in order to protect me, but I am constantly being bullied, receiving calls and threats from my husband since I arrived to Amsterdam.

I requested KLM customer service to please assist me - that I was being bullied and telephoned by my husband and I needed some help - either by the Schiphol Police or by KLM. KLM refused saying I had no proof of my allegations - isn't that the job of security??? Furthermore, the (lack of) customer service manager said I could not receive a refund on my US $100 changing fee, which is now up to US $500 and that KLM could not change my booking reference number (for my privacy and safety.) So my husband is doing something ILLEGAL, getting away with it and furthermore, KLM is assisting him by not doing anything about this.

I am now forfeiting my KLM ticket and flying via via via another airline, country, etc - anything to avoid flying KLM with their terrible service and attitude. Also I do not want my husband to keep calling me and informing me that he knows when am coming back and that he was going to do something to me.

This is the last letter I received from customer service at KLM, "For all your new inquiries I advise you to contact them (security) directly, you have the number already. I can not do anything more for you and I will not reply any more to your e-mails." ... I had sent her 3 emails by the way. GREAT service - NOT.

Where is justice? KLM is an airline that does not really care about the privacy of their passengers.