Complaint Rating:

Company information:
West Vancouver, British Columbia
Canada

I have had this dishwasher for slightly over a year. The latch started popping open intermittently a few months ago. I was told by the authorized warranty repair company that there is a re-designed strike and door latch available. Obviously the design of the original latch has been recognized by Whirlpool as being inadequate.

In an instance like this, if a company values its reputation, I would expect them to stand behind their product and install the replacement latch at no cost to the customer.

Whirlpool refused to accept any responsibility. I paid the $206 cost to replace the old latch with the new model.

Based on the Company's response, I will never buy a Whirlpool or KithcenAid appliance again.

I would hate to be faced with a more expensive claim with a Company that has such a short sighted attitude and is willing to lose future customers over such a small item.