Complaint Rating:

Company information:
Kitchen Aid
4933 Dewey Rose Ct.
Tampa, Florida
United States
Phone: 813 890 4404

Purchased 5 Kitchen Aid Appliances in 5/02 when re-modeling Kitchen. All have had at least one repair. The Refrigerator has had 2 repairs for the same problem once in 2004 and one this year. I have called Kitchen Air as a consumer of their products to see if they would assist in the latest $500.00 repair to the control panel and since I have been out of a refrigerator since 7/30/08 due to a back ordered part???. Sherill who could care less, told me that since my refrigerator is older than 4 years, they would not assist in any way. When I reminded them that I own 5 major appliances, which are all Kitchen Aid, I was told in a most robotic form, that due to the age of my refrigerartor (6 years old) and having a recurring problem, there would be no assistance. For anyone thinking of purchasing an appliance from Kitchen Aid. STEER CLEÅR.
Not only is their product sub-standard, they do not stand behind their products.