Your not the only person complaining. Interestingly, they only publish kind reviews on their testimonial website, not complaints for others to see. So you spend months accruing points to exchange for prizes. You have to be pretty darned quick to bag on of the FEW DVDs offered once a fornight. If your lucky to grab a DVD, they then mkae you wait 3 months PLUS for the prize to arrive...sometiems (as currently for me) i've been waiting 4 months. Emails requesting information about the missing prize take ages to elicit a response. Is i really worth the effort just to bag some unknown DVD you've never heard of? I'm begining to think its not.