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Killermotorsports, Fort Worth, Texas Complaints & Reviews - STAY AWAY

Killermotorsports Contacts & Informations

Killermotorsports

Posted: 2011-01-08 by    J.M.H

STAY AWAY

Complaint Rating:  93 % with 30 votes
Contact information:
Killer Motorsports
2505 Gravel Road
Fort Worth, Texas
United States
Phone: 877-754-5537
killermotorsports.com
Killermotorsports sent me an ATV that will not start and run. I've been calling them for 4 months now without any resolution. I tried to get resolution from the owner and he's never there, It got WORSE now, they never reply my email or phone anymore. Everytime I called, I was put on hold ridiculously until I was forced to hang up. WHAT EVER YOU DO STAY AWAY FROM KILLERMOTORSPORTS.COM, These thieves will steal your money in exchange for a NON-WORKING ATV.
Comments United States Cars, Parts & Vehicles
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 11th of Jan, 2011 by   Chance Rawlings -2 Votes
I am the service manager for Killer Motorsports. Its highly doubtful this story is truthful as we answer our phones, return all messages, and have a claims section the customer can file a claim. Right now there are no open claims as of now, so did the customer file a claim in our claims section? Was the customer in his warranty period and just got denied. Did they contact Chance, me, the service manager for resolution? I answer all phone calls and if I'm on the phone then I return all messages. we are one of the biggest online sellers in this industry and actually do pride ourselves on service and support. To the customer, I suggest you file a claim via our claims section at http://www.killermotosports.com/support/ which is how all claims must be filed, and you will see how quickly we really do respond to claims and issues. You can also visit our maintenance section at http://www.killermotosports.com/support/knowledgebase.php Take care. Chance
 10th of Sep, 2011 by   Ripped Off 60609 +2 Votes
STAY AWAY I had the same experience with KILLERMOTORSPORTS.COM. lots of promisses they dont deliver on. No warranty support. crappy products. This company is all smoke and mirrors
 10th of Sep, 2011 by   Ripped Off 60609 +2 Votes
STAY AWAY. There are many many complaints about KILLERMOTORSPORTS.COM.
 16th of Sep, 2011 by   killermx -2 Votes
We added over 30, 000 new customers just last year with only 30 bad complaints. Thats .001%, so 99.999% customer satisfaction. We shipped out over $100, 000 in free parts last year alone, donated to various powersports charities, hosted 4 National races, employ over 30 customer service employees, Yes you are right, we sound like smoke and mirrors all right.

Come to Fort Worth, Tx, Ride our track, grab a Red Bull, talk with our sales staff, we are a great group supporting this fun industry in a way no one else else. We are the ONLY company that still employs AMERICAN people, ALL OTHER companies out there like ours are now CHINESE staffed, don't believe me? Call them! Hope your Chinese is good, good luck getting tech support. 99% of the time there is a mad customer, its because the customer wants to do things their own way and not listen to instructions, which is probably what happened here. CALL US! You'll know who you are talking to and know we are on the ball in this industry with NO American competition.
 16th of Sep, 2011 by   killermx 0 Votes
FYI, if we added over 30, 000 new customers for 2010 and we have 30 mad customers, where did all the happy ones post? They don't. They tell their friends and family and we grow. Only mad people post negative problems. Think about it.
 30th of Oct, 2011 by   ELMER COMPTON +2 Votes
i bought a super mach 700 u in a crate. when i finally got it the battery was missing i contacted them but no response. now the starter is out so is the 4wd servo and key switch. totality JUNK STAY AWAY PLEASE
 30th of Nov, 2011 by   S. Wyatt +2 Votes
We have had the same horrible experience. We ordered a Utv in a crate and first Killer Motor Sports called and said that our Utv was accidentally assembled but with the wrong wheels. They apologized for the mistake and said they were going to send the wheels separately and have us switch them out and return the wrong ones and not charge for the assembly. We had wired our money on October 28th. After two weeks and several phone calls, a Utv was delivered. It was rusty, filthy dirty, the undercarriage dented in, tail gate put on crooked, paint coming off in many spots and stuck in four wheel drive. No wheels arrived, nor the other things we ordered like the snow plow. In fact there was no roof or windshield either. I spoke with the service manager and requested either replace this with what we ordered or take it back and just give us our money back. He said we are out in the middle of nowhere (30 minutes from Cincinnati, Ohio) and they have no more of our particular vehicle to swap it with anyway. He said the wheels and other items were on the way. It is now November 29th and we have yet to receive anything. Nor can we even drive this vehicle because of its problems. I contacted the Buy Safe protection company that is on the website and they said because we dealt with Killer Motor Sports on the phone, they do not offer the promised guarantee. The guarantee is only active if you order completely on the internet although their statement on the website does not mention that at all. As far I can tell, these are shady, crooked people and I really am unsure what action we will take at this point.
 13th of Feb, 2012 by   Pissedoffmomma +2 Votes
I wish I had read reviews before I delt with this horrible company! I don't know how they r still in business. They say they take pride in excellent customer service!??? WHAT???? R u kidding me !!! They don't pick up a phone, call back or email!! How is that even remotely concidered any type of "customer service " Hello idiots at killer Motorsports in order to have any kind of customer service u must actually interact with ur customers!!! I'm actually surprised to see that someone from this company even took the time to reply to previous post being that they don't seem to have the time to call or email the customers back, let alone even answer the phones! And when u do get someone all u get is the run around! Better believe I'll be contacting bbb! This place SUCKS!!! STAY AWAY
 14th of Feb, 2012 by   G LEE +2 Votes
I BOUGHT A 700 UTV FROM MIKE THE OWNER THIS AUGUST I MADE 3 PHONE CALLS WITH DETAILED MESSAGES ABOUT A PROBLEM I WAS HAVING I WANTED TO TALK TO SOMEONE ABOUT THE PROBLEM AND BRING IT IN FOR REPAIRS NO ONE EVER CALLED ME BACK !! I HAD TO DRIVE TO THEIR BUSINESS 50 MILES AWAY TO TALK TO SOMEONE. 2 WEEKS AGO I LEFT A MESSAGE FOR WAYNE, TELLING HIM I WANTED TO BRING IT IN, BUT WANTED TO MAKE SURE HE WOULD BE THERE SO I COULD EXPLAIN THE PROBLEM . I STILL HAVE NOT RECEIVED A CALL TO BRING IT IN. THIS IS NOT WARRANTY WORK, I WILL BE PAYING FOR IT.
TRYING TO TALK TO SOMEONE AT KILLERMOTORSPORTS IS LIKE TRYING TO TALK TO SOMEONE AT A MAJOR BANK OR CREDIT CARD COMPANY CUSTOMER SERVICE IS NONEXISTENCE AT KILLERMOTOR SPORTS
GARY LEE
817-441-7322
WEATHERFORD, TX
 17th of Feb, 2012 by   Dragonnogard +2 Votes
I bought a 2007 JCL 250cc Linhai-Yamaha Touring Scooter it ran off and on for 31 mile thay Sade they sold me a running bike it started and that was there words and if i wont it fixed i have to pay for repairs on a new bike i have not Evin got the tranford over or got my license because it will not run don't buy from them thay sale junk (added over 30, 000 new customers just last year with only 30 bad complaints. That's .001%, so 99.999% customer satisfaction .thay can say thay had 100.000 new this is a lie) I run biz to pc repair i have 20, 000 new customers just last year with only 0 bad complaints. 100% customer satisfaction Y Becouse when some one comes to me I say sorry I will fix it and then .I call back did your Prob get fixed to your satisfaction .
 1st of Apr, 2012 by   WishIBouthtARhino +1 Votes
Same with me. Took months to get them to resolve problems with my UTV. Received it 'fully assembled' (paid extra for this) and within the first few hours, evenything fell apart. The bed popped off and broke the lens (six months later, still waiting for a replacement part). It wouldn't steer, nuts and bolts missing, etc. Had to complain to the BBB and Texas AG before they agreed to fix other problems with the unit. They finally paid for repair but it should never take that kingd of effort to get a company to stand by their products and services. Mostly, they are simply non-responsive and are completely unable to get any kind of replacement parts. I had only 20 easy miles on mine and they commented that "well, it must work if he was able to drive it 20 miles'. I suggest everyone contact the Consumer Protection division for the Texas State Attorney General at 214.290.8817 about this. If enough people call, maybe something can be done.
 1st of Apr, 2012 by   WishIBouthtARhino 0 Votes
So, if you added 30, 000 new customers (doubtful) and only 30 complained (statistically impossible for this industry), then what are the chances that all 30 complained here at this site? Nearly zero! In fact, only 1 out of 350 will complain on a web site. So, if you run the numbers, if you really had 30, 000 new customers, then your dissatisfaction rate is closer to 10, 500, or nearly a third (35%). I personally know 10 people who have done business with you and five of them have had problems.
 7th of Apr, 2012 by   Tonytwotimes +1 Votes
I was going to buy a touring scooter from them until i saw the bad reviews all over the internet. Not anymore.
 1st of Jun, 2012 by   Jhouseton +1 Votes
I bought my daughter an ATV for XmAs 2011... In March it stopped running! I have replaced so many parts and the issue is still not fixed! It is very upsetting. How can a 3 month old 4wheeler already break down? My 7 year old doesn't even drive it fast! I have called numerous times and hardly ever speak to someone. Usually goes straight to their voicemail. To them $650.00 may not be much, but my 7 year old really misses her 4-wheeler and I don't have $ for another!

Sincerely,
VERY DISGUSTED CUSTOMER OF KILLERMOTORSPORTS!
 24th of Oct, 2012 by   John MAverick +1 Votes
I bought a 2007 JCL MP 250 A also. It started stalling at every stop almost as soon as I got it. It needed the valves adjusted. It is a very big job to adjust the valves on a 250 scooter. Called Killermotorsports, No reply. So I adjusted the valves myself. Every scooter needs its valves adjust once in a while. But this thing had ZERO valve clearance right out off the crate. That is JUST not done. Then as soon as I got the JCL 250 running good and dependable the starter clutch stopped working = can no longer start the scooter (all this before 700 miles). This scooter has no kick starter, so you absolutly need the starter to start the scooter. Called Killermotorsports again. And again the run around followed by no reply. So after paying $80 for the part alone I fixed it myself. This was a very envolved job inside of the motor behind the flywheel. Bottom line I asked a professional Scooter repairman I know what he would have charged for this job and he said at least $350 plus parts to give you an idea. Anyway, After $1800 for a scooter that has nothing but work the devil out of me, Nonexistant costomer service, no actual gaurranty in reallity I think I've had about enough of Killermotorsports for good.
 11th of Nov, 2012 by   Jodi C 0 Votes
We got bought our son a Cooster 125cc from this company. Of course it was cheap compared to big name brands. They forgot to send the cargo bag that goes on the back cargo rack. That is really my only complaint. For the money we paid I feel like it has been a good little runner. We have had it for almost a year and had to have it worked on only once. We had it taken care of locally and it didn't cost us too much. I think it's one of those you get what you pay for situations...
 4th of Dec, 2012 by   Kelly1980 +1 Votes
I am scared to purchase from this company. I was going to buy a dirt bike for my son for X-Mas. I pray I find a local place in TN. These reviews have scared the living daylights out of me!! I am in TN no where near TX. Scary!!!
 21st of Dec, 2012 by   cherokee0629 +1 Votes
I wish we had read this before we order 2 utv from this company. We ordered Nov. 28 and only received one. Called the place and "oops we over looked this we will ship it out today (Dec.12) and we will send you a tracking number tomorrow." I called back on Dec. 14 and was told that they would be shipping it that night and would call back with a shipping number. Still nothing. I called again Dec 19, was put on hold three times each time was disconnected since I was on hold for so long. Was sent to a voice mail, left a message that if it is not shipped out they we would like our money back. By the fourth call some one answered from sell and gave me a tracking number from Road Runner Transportation, was told that it was out of their hand that they could not give back refund now. Dec. 20 I checked tracking number to find that out it could not be found. So I start to calling again. 3 hrs of calling got someone that put me on hold till it disconnected after 20 min, second person did the same thing. When I got some one that claim to be a supervisor she told me that they know who I am that they are a small com[any with only 15 people work there that they have a lot of orders, and told me that the tracking number is correct. With that I called Road Runner near where their warehouse is at in Riverside CA, to have them tell me that they have not be contacted by Killer Motorsports. So just what I am going to be doing today Dec. 21. I hear a Lawyer knocking on my door.
 3rd of Jan, 2013 by   smkcfe +1 Votes
This company is HORRIBLE. I will never recommend them to anyone. A year ago we purchased a four wheeler for my sons birthday. Above it was said that they do return calls and do their best to help. That right there is completely false. I called at least 30 times. I left 1-2 messages daily and the rest I would just call with either no one answering or they would say they would get back to me and never did. The shipping time is horrible. It took two weeks just to get the thing shipped and they told me five different times different dates it was being shipped. One thing that was not the companies fault was that the shipping company they picked refused to deliver to the address (no reason because we have had many things delivered there before). We had to find a truck quickly and go pick it up 10 miles from the address. We finally get it and it is the wrong color, and the helmet that was ordered was not there. I yet again try to call and no answer I finally reach someone about the helmet and the color. At this point we were going to deal with the color because my sons birthday was so close and I was going to paint it myself but I did advise them of the incorrect item being shipped and the woman said the helmet was shipped but it ships out in a different shipment from the four wheeler. Okay I wait four more days and attempt to call again, finally after numerous calls I reach a male who admits it was never shipped and the woman who handles that was not doing it properly and not processing the helmets with the orders. He was actual a nice man and did have it expedited because it was never shipped and my sons birthday was 2 days away. We finally got the helmet and the four wheeler did not work. The four wheeler still does not work. We have put a lot of money into the thing and we are now having yet again another person fix it. The wiring is all wrong.
So overall my summary of this company...they do not call back, they are very hard to reach, they tell you false information, and the item is a waste of money.
 18th of Jan, 2013 by   Not happy 101 +1 Votes
OMG this place is deplorable!! I ordered an ATV for Christmas 2012, the order was placed over the phone in early November, had to purchase a different ATV right off the bat because the one I found on their website wasn't in stock anymore (even though it was still showing up as in stock). I was told that it came with free gloves and a bag. I purchased it on a Friday and was told to call back on Monday or Tuesday to receive my shipping conformation number, called them that Tuesday and got NO ANSWER! Left several messages and wrote an email and got NO reply! I decided to give them acouple extra days and called back that Thursday. After calling multiple times again and getting hung up on when I actually got someone, I finally got a call from our sales guy who then informed me that the one I ordered was on back order so the order needed to be changed. He talked us into a "better" one for the same price and said it should be shipping out within a few days. I expressed my concern over the order change and was assured that this one would be here on time. After a day or two of no email for shipping I decided to call back and check on it, again numerous calls, messages, and hang ups later I got to speak to the sales guy who informed me that the only color he had was purple which I told him would not do because the atv was for a boy and again my model was changed. Several days later still no shipping confirmation so I was back on the phone calling ALL day after getting voice mail a hundred times and no call backs I finally got in touch with the shipping department who then informed me that my order was on back order!! WTH?! She said they were still waiting for a shipment from California and when it got there they would ship it to me. It's now less than two weeks before Christmas so I was really getting nervous. She told me they would be at their warehouse by Friday and that it would ship to me on or before Monday which would only give it about 5 or 6 days to get here before Christmas I then decided to get in touch with my sales guy again and find out how this happened, again same story unanswered calls and voice mails. I guess it was the next day when I finally got in touch with him and he informs me he had NO idea all this was going on and that he just found out about some guy coming in and buying up all the models I ordered and blah blah blah. At this point I'm livid because he basically just told me that the ATV I already paid for weeks ago was just given away to somebody else!! He guaranteed that the ones coming in from Cali would be here for Christmas after hanging up he then calls me back about 10 minutes later to change my order AGAIN because he wanted to be certain I would get it before Christmas, at this point I have no clue what I'm getting or if I'm getting anything because I've heard this story before. He asked me to call him the next day to get my shipping number which I did that morning and after calling back to back all morning i got through to him and was told to call back and he would have it by the end of the day. I called repeatedly, no answer, finally somebody else picked up and after informing me that it was after hours and he wasn't suppose to be answering the phone he told me he could find no record of my shipment, I then informed him that I was about to lose my sh*t and to inform my sales guy that his @$$ was mine. 30 minutes later my sales guy emails me my shipping confirmation. I received the ATV the Friday before Christmas. It's now January 18, 2013 and I have called and emailed so many times I've lost count and I still haven't received my free gloves and bag. I just called yesterday and actually got ahold of him and when I asked him about them I got "disconnected" and couldn't get anyone after that. TO THE GUY WHO IS SAYING THAT THEY ALWAYS RETURN MESSAGES AND CALLS, I CALL B.S. THAT IS AN OUT RIGHT LIE AND I WILL NEVER EVER EVER HAVE ANYTHING TO DO WITH THIS PLACE AGAIN AND NEITHER WILL ANYBODY I KNOW!!!

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