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1.3 1597 Reviews

KIA Motors Complaints Summary

107 Resolved
1484 Unresolved
Our verdict: If considering services from KIA Motors with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KIA Motors reviews & complaints 1597

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7:22 pm EST
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KIA Motors o9 kia spectra

In april 2009 purchased an 09 kia spectra in luisville ky, in december of 2010 the first week my wife when out to start it to let it warm up later she got in it to leave and it QUITS would not start back. It was towed to the nearest kia service center was in nicholasville, ky with 28, 571 miles they had to rebuild most of the motor. picked it up on december 11 it is a little loud called them back a few days later told them it was loud i was told the new parts needed time to get seated. On december 22 it was towed back to them it was leaking oil the engine light came on was a bad oil sensor.At this time it is still loud sounds like the lifters is pecking and its using almost as much gas as my 4x4 pickup truck. My wife calls them back tells them about it they tell her to bring it back for them to check it but they will not give her a loaner car to use .

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5:10 pm EST

KIA Motors terrible experience to say the least

On 9 Jan. we towed our caravan to Illovo and the car’s temperature went up again. We took our car to Margate workshop to fix it. They replaced our radiator cap and said the problem is fixed. The next day we left for home. after 30 min, our car overheated and cut out. Rusty from Durban fixed a small leak on the top radiator hose and added 1 litre of water. He also found that the thermostat was stuck in a closed position and removed the centre part. At Pinetown, the car overheated again and cut out. We had to leave our car there and make arrangements to get ourselves and the caravan home. We contacted Kia Margate a few times and left messages. My husband was contacted on 1 February and was asked to fax our complaint to Rob. I sent 3 faxes – no response. When my husband called him 2 weeks later, he replied that it was not their responsibility because it only overheated when we towed our caravan (which was what they were supposed to fix). We are still without a car after more than 5 weeks.

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Denise Shine-Morgan
, US
Sep 04, 2015 4:28 pm EDT

I purchase a 2011 Kia optima last august, soon after purchase, I notice we couldn't see at night. We replace the head lights bulbs twice, still had the same problem. I decided to take it to the dealer on august 28, 2015, they replaced the bulbs for the third time. That same night I notice that I still couldn't see. I paid Kia of Dayton $90.00 for two bulbs, only to find out on Monday august 31, 2015, that my reflectors were bad. (what is a reflector) I was told on Monday that the reflectors cost over $900.00 to replace. I only had this vehicle for (1) year. When I purchased this vehicle it had over 60, 000 miles. I only added little over 10, 000 miles since I had the car. I was disappointed to find out that Kia refused to assist with replacement of the reflectors. Well this confirms that I'm done with Kia and their vehicles. I will never go back to Kia again!

Denise Shine-Morgan
Dayton, Oh
[protected]

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Pamela @ Kia HQ
, KR
Jan 11, 2011 8:16 am EST

Have you tried contacting the company directly?

http://kiamotors.com/contactus.aspx#

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5:53 am EST
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KIA Motors bad business practice

I recently bought a 2008 kia optima from the lincolnwood KIA Grossinger dealership in ILLINOIS. They had bad customer service. The person who was helping us, ABRAHAM (ABE) was very rude and was pushing me to buy the car. I explained to him that I had gotten into an accident recently and was not going to get the check from the other insurance for my totalled car for another week. He told me it would be fine and kept trying to sell me a car. It was snowing really bad and it was night time. He showed me the car and did not tell me anything about the car. After taking a ride in the car he kept pushing me with his rude attitude to buy the car. I told him I am a first time buyer and he did not seem to care. He also kept making rude comments on how i would not be able to buy a expensive car or no one would give me a good loan percent on the car. I also explained to the finance department guy that the check is not going to be in my hand till the next week. The guy reassured me that they would only take the money out when I tell them i had received the check. Also, my dad had went in to talk to them about a dent we found on the car after we bought it, plus the tires were not safe for em to drive because they were worn out. My dad also told them not to take the money out until we get the check because I did not have the money in my account yet. Even then, they still took the money out of my account and I went negative in my account. I am really disappointed with service and the people working at the Kia Grossinger at Lincolnwood, IL. I am never going to buy a Kia again ever and never will ever recommend anyone to get a Kia again because of my bad experience with KIA.

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8:15 pm EST
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KIA Motors esc off light malfunction

dealing with kia sorento 2007 at 62000 miles and the "esc off" light randomly illuminating. there are service bulletins out for this issue and i was told by dealership that kia will cover this under 60000mile warranty but since i came in 2000miles over it was up to me to pay some $700 to repair. diagnostic test came up saying that there is a faulty transfer case decoder motor, and since i did not do my "recommended" services to the transfer case before 60000 my warranty is voided. this is an issue that i feel maybe a defect to the "esc" in kia and not that i did not comply with my maintenance. it seems that i am not the only person with this problem and the real issue is that when the "esc off" light illuminates it stays on and i lose engine power/acceleration, which has almost caused me two accidents on the freeway!

i have filed a complaint to the NHTSA (www.nhtsa.dot.gov ) in order for them to open up an investigation they need more consumers with this issue to file a complaint and determine if this is a potential defect or recall. so, if anyone has similar complaints with the "esc off" compartment in a kia vehicle please let me know or feel free to file a complaint online to www.nhtsa.dot.gov . this is a serious safety hazard.

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jabent
clinton twp, US
May 05, 2011 7:55 pm EDT
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I have a 2006 hyundia azera with a kia engineering and have the same problem.

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4:47 am EST
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KIA Motors - technical problem new car

I purchased a new Kia Sportage in July this year from Kia Motors in Tableview, Cape Town. When I drove the car out of the showroom there was obviously a problem with the gear box. The technician confirmed this and they replaced the oil in the gear box. I had to move to Johannesburg for business so I booked the car into Kia Motors in Meadowdale, Germiston...

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KIA Motors fraudulent and dishonest

AIC of Kia is one of the most dishonest car dealerships I have ever been to. My husband and I went there as we were solicited by a phone call stating we were approved for a loan. They attempted to sell us a vehicle for 4ooo over a brand new selling price. They gave us the keys and charged us a 399.00 processing fees. When they found out while we were still there that the phone bill was in my name only they asked us to fax something in my husbands name. The loan would not fund without both names, so they had us bring the car back. We returned it with a full tank of gas and an oil change as they gave it to us with an empty tank and oil change due.
They stated that there was no one to help process the fee and we should come back another day. We returned the next day and they said the business office was closed. Finally we called and they refused to return the money. We had to go through our bank to file fraud charges as they never performed a service that we were charged for... Dont go there. Go to B and M motors instead Leesburg. They are more friendly and can deliver on their promises.

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Carlierae75
Manassas, US
Mar 17, 2011 5:28 am EDT

I own a Kia Sedona, I took it into AIC KIA of Manassas for an Oil Change and heres what happened. It took the mechanic (Mike Minnick) an hour to do the oil change. They said it needed front brake pads, i asked how long and they said no more than 1 hour, i said ok. It took Mike 2hrs to replace the brake pads, i noticed he seemed more concerned about smoking his cirggeretts than working on my car. I left the dealership and noticed something very wrong when i press on the brake pedal... i did not feel like he knew what he was doing so i took it to the shell down the street to have them check the work. Mike the Machanic put one of the brake pads on backwards (THE VAN DID NOT WANT TO STOP!). Thank goodnesss my kids were not with me and thank goodness i did notice before anthing major happended. Please for your own safety do not take your car there for fix.

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GetReal1843
Manassas, US
Apr 09, 2012 6:30 am EDT
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I agree with the complaint completely
Mike installed top on the line front brake pads on my car and a year later find out he never greased the caliper pins, therefore I needed to get all new pads and rotors. If had he done the job right (which by the way he is ASE certified in BRAKES) as in
1. paid attention 2. stopped worrying about what everyone else was doing 3. less concerned with smoking cigarettes,
that my brakes would have been done right the first time and I would have saved much more mileage in gas all this time.
Someone needs to give him a wake up call and maybe send him back to get trained on being a real mechanic.

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howard rogers
hagerstown, US
Dec 21, 2011 6:04 pm EST
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im a handicap person .i have 1 leg .my car broke down, they said they would send us on a train .i had just bought a car from them a month earlier and i had to go back down to get temps .the way they talked to me i would not talk to my dog like that .they get your money and dont want to see you again.they have people selling cars that dont have a license so how can they no what a car is like.the complaint department of kia dont care how they slander there name.my question is why do you want to by a car from kia?they want your money and dont care about what happenes to you after.if they talk to a handicap that way, and want him to walk 30 miles in the dark and with just one leg.so american people we need to take a stand .the government needs to get rid of kia.not customer freindly.

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GermanDiamond
Yourface, US
Aug 17, 2011 6:40 pm EDT

Also a tip for everyone. You get nothing in this world for free, besides food testings in grocery stores :p. Anyways, if you have really bad credit and they are willing to help.

You get what you pay for, ### interest rate, most of the time a ### car and you can think of the rest.

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GermanDiamond
Yourface, US
Aug 17, 2011 6:39 pm EDT

Same here. My husband and I bought a Mitsubishi Eclipse 2017 in November 2017 from there. We asked for the Carfax and got it, it showed no accidents and only one owner, a Corporation.
Well, about a month or so ago we wanted to get an estimate to sell it as we only really need one car right now from Carmax. Well, they use Autocheck and it turned out that this car was in an accident in 2017! and was then bough from an auction.

These liars sold us a car that was in an accident and I am very sure they bought it from the auction. Due to this crap we lost about 3k in value for this car!

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daracefan28
Front Royal, US
Jun 13, 2011 5:54 pm EDT

I want to know if anybody who has bought a vehicle from AIC KIA Manassas and asked repeatedly for a CARFAX and never received it and found out later that there were over 9 entries on their vehicle?

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mike18436572
Manassas, US
Apr 02, 2011 11:07 pm EDT

This is not the full story and this person should use spell check more often.

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dani's pisseded
Dumfries, US
Dec 22, 2010 5:06 pm EST

told me i was 100% approved BY BANK no money dwn! I drove 30 mins all the way to manassas and i was told i needed a down payment! Soo blown waisted 1.5 hours there for no reason just to run my credit and bring dwn my score even more! PLEEEEASE DONT FALL FOR THIS SCAM

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9:43 am EDT
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KIA Motors abs systen

I had buy the Naza Kia Sorento year made 2006. The problem is ABS system is not function probably or better than the cheaper than car. The celle node inside the ABS system is cannot pump the oil to the break system. I use the car not more 4 year, and before this effect, my mileage is 16000 km...I had check at service center and, they told me, my ABS system is not function probably. But, how can my car below that mileage can had a problem...maybe this problem is not bigger, but the safety is priority of this car...I had told the service center, I don't want to pay this problem...I hope you can help me...
Muhammad Mahdzan
Miri, Sarawak, Malaysia
email: [protected]@yahoo.com

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KIA Motors engine replacement

I am on my second Kia Sportage. The first one started having engine problems but I was able to trade in and out run it. Why did I trade in and get another one? BECAUSE NO ONE WOULD TAKE THE PIECE OF CRAP. Now on my second one and they got me..states a timing belt broke and blew my engine..cost 8, 000.00 on my 2006..not over 100, 000 but warranty doesn't cover...ssssoooooo I get to con't making payments and still have no car..and need more money to fix.

Has anybody esle had this..I've found two people with similar prob'd...blown engines at two yrs old?

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pixeleyz
Green Bay, US
Aug 27, 2012 9:41 pm EDT
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I just purchased a Kia Sportage. The salesman told me that if I purchased the model with the UVO system, I would get an internal hard drive capable of holding all my music, so I would never need to carry CDs or even an MP3 player. It sounded great! But I also wanted the sunroof. The salesman informed me (not once, but many, many times) that if I went to that package, I would not be able to also get the UVO system with the "jukbox" feature, which was the only package that included the internal hard drive. I had to choose between getting the hard drive Jukebox, or the dual sunroof. So I want for the hard drive, it was more important to me. So, when I get the vehicle home and RIP some MP3 CDs to move my music library to the car, I copy one CD and the UVO system says "memory is full" That's right, one CD, 700MB of songs, fills the UVO system up! Lets put that in perspective; if you have a $10 8GB flash ram drive, you have 11 times as much music in your pocket, as a $30, 000 2013 Kia Sportage with UVO music system will hold! Or another way to put it, they installed about $1 worth of flash RAM in the Kia and they market it as "an internal hard drive that will hold all your music." It isn't upgradable, and it SUCKS! Now I truly do not know why I was mislead. Maybe the salesman just didn't know? Well, the UVO system was also in 2012 models, so I think this issue would have come up before with this experiences Kia salesman. No? Perhaps it had to do with no availability of certain 2013 models in August 2012? I can only speculate. All I know is that I was told false information many times, which lead me to buy a model/package that I would not have purchased with accurate information. If push came to shove, I could prove I was told this false information too. The dealership was made aware of my feelings and they have offered no serious resolution. How happy do I seem to you; a whole hard drive full of happy, or a tiny sliver of flash RAM full of happy?

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KIA Motors alleged prize winning

I've received a mail informing me i've won 650 000 pounds and a new kia. the whole thing ends up at sending barrister perkins james behrens (esq). about 450 pounds for legal representation fees.

Here's a copy of the e-mail

Kia motors corporation, (seoul, south korea)
Kia car sales promotion office, (england, united kingdom)
Regional office: # 591, wellington road, stockport,
Cheshire, england, united kingdom,
Telephone number: +[protected]
+[protected]

Dear hector pesquero,
Winning identification no.: kiasorentopromo210129928/2010
Approval no.: kiamotorssorentopromo2039832010

We are in receipt of your mail and it gives me great pleasure to inform you that your verification information and selected claims option has gone through our verification processes and has successfully passed all standards in accordance with the year 2010 kia motors corporation; sorento car promotion claims terms and conditions.

As you already know, all winners for the online version of the kia motors corporation sorento promotion programme were selected through a computer ballot system drawn from an exclusive list of 500, 000 unions, associations, and corporate bodies that are listed on the internet as part of our international sales promotion process to promote international sales of brand new 2010 suv kia sorento car and co-operation between our customers across the united kingdom and other countries worldwide, your lucky email address as ([protected]@hotmail.com) with secret #: kiasorentopromo210129928/2010 was selected as one of ten (10) star prize winner. you are approved to receive a new 2010 suv kia sorento car and cash sum of £650, 000.00 great british pounds sterling.

Your winning prizes been verified and cleared by our promotion headquarters in promotion headquarters in seoul, south korea. since you will be unable to attend in person for the final validation, endorsement and release processes of your prizes in our office, you are to proceed and contact our company's lawyer in our law department, whom you will empower to represent you on your behalf. we will nominate barrister perkins james behrens (esq.), to represent you in the documentation of all the required affidavits document and complete supervision of your winning funds bank to bank wire transfer of £650, 000.00 great british pounds sterling to your personal account and arrange for the delivery of your suv kia sorento car to you.

Contact barrister perkins james behrens (esq.) via the e-mail below:

Lawyer e-mail address: [protected]@kiaclaimslawfiles.co. uk
Contact person: perkins james behrens (esq.)
Telephone #: +[protected]
Kia law department.

Note: you are to provide him with these details for identification of claims:

Full name:... (as appeared on any of your personal identification card)
Personal telephone number:...
Prize identification number:... kiasorentopromo210129928/2010...

For insured security of your winning prizes, have it in mind that your won prize cannot be deducted from by anyone; this is because the total amount of £650, 000.00 great british pounds approved with your winning cheque has been insured to the real value, and as such most be delivered to you without any deduction. this is in accordance with section 13 (1) (n) of the national gambling act as adopted in 1993 and amended on 3rd july 1996 by the constitutional assembly.

Concise update on proceedings with the firm is required back to this e-mail as soon as you are in contact with them. if you need any assistance, please do not hesitate to let me know.

Congratulations. you can call this office for assistance anytime: +[protected].

Your faithfully,
Mrs. rosemary johnson,
Winning prize claims fiduciary agent,
Kia motors sorento car promotion™ 2010 edition,
Kia motors corporation. copyright © 2010 all right reserv

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Tuareg
, NZ
Oct 14, 2010 3:12 pm EDT
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Hum a huge scam indeed! Do not send e.mails or info or anything to them IT IS A SCAM. Have received quite a few of those and I put them into my phising spam box.

Be aware those scammers are preying on vulnerable people. So hope you have not given them your ID and bank account and so forth.

Hope that is helpful

Tuareg

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KIA Motors annoying!

that stupid kia soul commercial makes me want to hit mute or change the channel(or barf)!I wouldn't buy one if it was the only car on earth, that's how annoying it is!

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Mac Werden
, US
Jan 23, 2012 7:46 pm EST

BARF! Hamster commercial have big dicks in the front of their pants - it's gross!
The hamsters have a large, pointed "dick" like a hard-on. They cannot deny it.
Not only annoying, it's got a sexual theme - a hard-on. which they refuse to fix.
The commercial ONLY appeals to guys who want a big dick with a hard-on.
It's a big-dick ad. Only those with big dicks buy a Kia Soul. The company is blind to it.
It makes women as well as guys barf at that commercial each time it's on TV.
If you cannot see it, then you are blind too. It's senseless and stupid.
Kia Soul's are for stupid people who want to show a big dick in the front of their pants.
I dare the Kia company to take it off the air. It's executives cannot see the truth about it.
The FCC should ticket the company with a huge Federal fine per each commercial.

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rfischer38
Wausau, US
Dec 18, 2010 8:39 pm EST

I have to agree with that and i really dont like the new commercial with michelle wie either, or for that matter the design of the kia soul... kia just cant make a commercial thats not annoying. Its like its in a contract somewhere, that all commercials they make must be annoying to the audience.

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_complain_jane_
Archer, US
Sep 29, 2010 5:06 pm EDT

No, you did not just sign in to your account, click on a link that takes you to a little white box and complain about a stupid, non-important topic like this! I won't believe it! I refuse to grasp the fact that you wasted everyone's time by talking about a commerical that no one cares about!

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KIA Motors bitter and sour taste in my mouth from sales team

This happened this morning.I popped in at Kia motors The Glen to have a look at their new Cerato.As I strolled onto the showroom floor I saw the stunning car and proceeded to go have a look.I had a thorough look at the vechile and this is where things took a turn for the worst.

I stood next to the car for some time hoping that some sales manwoman would attend to me as there were no brochures in or around the car.I ended up walking to the sales office(which accidently is roughly 10m away from the car).

There were two sales people at their desk a male and female.The guy was busy chatting on his cellphone and the lady proceeded to ignore me completely.Honestly I thought lets give them a chance, maybe they're both waiting for something.I kid you not, I stood there for over 3 minutes waiting for someone to attend to me.Thee amazing thing is they both just starred at me.

I then just took a slow long walk to my car and drove off with the most disgustful taste for Kia.I gather that Kia must be doing quite well under the economic melt down as they probably lost a sale from me in the near future.

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KIA Motors - unresolved problems

Below is my 4th letter to Naza Kia Management (Also a summary on what's going on) Dear sir, I imagine you must be a busy man. So instead of trying to see you, I've resorted to writing you this email instead. Please do allow me a few moments to explain my intentions. Including this email, it would have been my fourth mail to Naza-Kia. This is in regard...

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KIA Motors 2009 kia rio

I bought my 2017 Kia Rio on 12/30/2017. I am the first and only owner of the vehical. Two days after driving it off the lot my paint started chipping off all of the doors and handles. On the handles it chipped down all the way to the plastic. Before I could even take it into the shop for tht my TPMS light came on. Checked all my tires and they were aired to regulations. I brought the car into the shop and they had to order new door handles and 'fixed" the TPMS light. The next day the TPMS light came back on. While driving (at night) my headlights went off. Thank goodness I made it home safe but none of the lights in my car worked, no door chime, or radio. Brought my car back into the shop and I had to get a rental car. They kept my car for almost two weeks and then told me they "fixed" all the problems. According to them there was an electical chip that was loose that was causing all the light problems and TPMS. At this time they did replace the door handles and fixed the paint. Not even a week later my breaks started making a very loud grinding noise and became harder to stop. When stopping the breaks will be firm then go soft causing it to be harder to break. Brought it back into the shop and they said they could not recreate the sound. I called Kia Inc at this point because I was tired of the problems. Since then I have had my car back into the shop for my breaks 5 times. I have only owned the car for 7 months now. I have been told three times now my breaks were glazed and again they have "fixed" the problem. On my last visit, which was two days ago, I was told that this sound is normal for a 2017 Kia Rio and I need to undersand breaks make noise. Well when you have breaks that are so loud people stare at you and the more you drive it the harder it gets to stop, thats a car that should not be on the road. My case manager at Kia Inc. is now refusing to return my calls and the other reps that are answering are saying that they cannot help me that I have to speak to my case manager. This car is HORRIBLE! Like I asked Richard before he stopped accepting my call, What going to happen when I get into an accident because of the breaks. Are they going to listen then?

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Jonis
, US
Oct 20, 2010 9:45 am EDT

I was in a snow storm and from getting stuck my transmission burned up and Kia would not replace the transmission. I took it to another place where they ordered a transmission and it cost me $1, 800. Kia called me a week later to say they would cover $900 of the cost afte I already had it in another shop. I asked if they could send me a check for $900 and they said no that I needed to take it to them. NEVER BUY A KIA EVER. THEY ARE

A RIPOFF. TAKE HEED TO THIS WARNING. PLEASE.

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samir jaffery
, AE
Jun 01, 2011 10:12 am EDT
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I bought Kia Carnival with 5 years warranty, in4 yrs time, the engine was seized, however half engine was replaced b y the agent n charged me nearly 1200 $ n after another 80, 000 km again shes giving me trouble, wanna buy recondition engine, I try to contact the Kia motors in Korea but could not get the contact or e-mail adress, dont know what to do, can any one complaint my problem to kia motors.

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psingh26
, FJ
Oct 11, 2010 3:45 am EDT
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3months ago I received a text msg on my mobile that I have won 295.000gbp and a kia rio in their company's mobile promotion. One man named williams gully claimed as the event manager of kia motors sent me emails of forms which required all my details. At first I wasnt asked for any fees etc but now I was called by a guy named julius agwu who claimed to be the manager of unity trust bank asking for 250dollars to open my bank acc in his bank then only my prize money will be transfered in my home country bank account. I really dont know what to believe as they are very convincing. All emails had the kia motor logo and address is 764 whancliff rd, south london, ontario n6j2n4, united kingdom

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GLATZER
, US
Feb 17, 2011 10:46 am EST

We bought our Kia Sorrento on 7/29/10, with the understanding we would get as advertised, free oil changes for life.We had also asked for another key to the car as part of the deal. We were told it would be ordered and we could pick it up at first oil change. The dealership is 2 miles from our home and would have been very convenient to use. The dealership was sold out to another group but still KIA and now they won't honor the oil changes or the key request. Of course Kia says they are not responsible for what their franchise dealerships say or do. I always thought when a car dealership offered something to help them make a deal it would be honored. Apparently KIA has plausible deniability, when it comes to honoring their name, key word here is honor.

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Ippoaa
, US
Feb 07, 2011 8:30 pm EST

My Kia Sorento has a 150000 km Warranty. As a result of the faulty rear fixed axel, I've been informed by 2 specialised alignment centres that alignment can not be performed due to the faulty rear fixed axel that has to be rectified by Kia. Take note that this matter is unresolved after nearly 3 years.
The Service Manager at Kia Kempton realised this is a valid claim and has done his utmost best by sending all documents of proof, photos, alignment reports to Kia's Head Office. No wonder Service Managers come and go as they dont get the support from Kia's Head office.
I'm amazed that Bronwyn vd Merwe handles the customer care department. I was informed by the service manager to contact her at customer care, She never replied back to me.
With all the support from the Kempton Service Manager and Technical staff that this is a valid claim, Kia South Africa has rejected the claim without a valid reason.
Due to consequential damages to all tyres (including the spare) were damaged on approx. 30 000km due to the rotation over a 2, 5 year period.
I recommend all dissatisfied customers to follow me and go the Legal Way!

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MSMAHROUS
, SA
Jul 31, 2011 11:37 am EDT

Dear sir,
As KIA MOTORS CORPORATION considered one from the Company have a good reputation in the market, that’s encourage me and my colleague to take the decision for buying a new cars.
but unfortunately I was depressed by the bad attitude from employers, and the nervous behavior that Leeds my colleague not to buy the car, while I buy kea cerato and decide to send to the head office in Seoul.
And explain the problem, because I believe that the disciplinary action will be taken from the head office of Seoul not from Jeddah-Saudi Arabia, that permit such behavior to be the common attitude in the whole company.
So kindly find attached the business card of the employer that insult me and show stuffy, as arising the problem is positive action from my side, so it will be so appreciated to involve me of the practical action(preferring phone contact).

Best regards,

Mohammed mahrous
Structural Engineer
msmahrous@hotmail.com
msmahrous@yahoo.com
Mob. +966 [protected]
+[protected]
P.O Box 9887 Jed.21423

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Glen
,
Aug 28, 2008 12:36 am EDT

Agriculture Bank of China
Guangzhou Taojin JieFangBei Branch. 2. Dongguan, P.R.China
Email: info@agricbkcn.cn, agriculture_bnk@yahoo.cn
T/T Dept. Direct Tel: +[protected]

Dear Sir/Ma,

We received approval from Kia Motors Corporation Lottery Board (KOREA) to process and release the sum of US$:530, 000.00 as your Kia Lotto winning prize.

In this regard, you are required to send the followings:

1). Your direct phone number for easy communication.

2).Your Identification (Passport or any I-D Card) by email attachment for immediate processing of your payment documents.
The I-D is needed for the processing of your payment documents.

3). You re adviced to forward an account where you want the funds to be transferred to in your favour.

Bank Name:
Bank Address:
Account Name/Beneficiary:
Account Number:
Swift Code:
Routing No: (If any)
Branch No: (If any)

Upon the receipt of the information requested above your payment will be processed and released to you as instructed by Kia Motors Corporation Lottery Board.

Send the information requested of you as listed above.

SEND YOUR MAILS DIRECTLY TO T/T SECTION THROUGH:
info@agricbkcn.cn, agriculture_bnk@yahoo.cn

Act swiftly and be guided accordingly.

Best regards,

Mr. Adam W.
Management: Agriculture Bank of China

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Ahmed Ali
, US
Jan 29, 2011 12:59 pm EST

Ok, i don't trust kia any more.my brother had an accident few days ago.and he definitely was going to die, and guess what the steering wheel air bag didn't open ! yes it didn't open 'he just survived because he jumped on the next seat in the last seconds, wow. I have photos if someone is interested.

The car i was driving was kia cerato model 2017.the insurance company that I'm with commented on the same issue, so I don't know what to do.I .think I have to go legally and I talked with my lower about that, and I don't know how to send my complaint to kia.

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Nicolequade
colonail beach, US
Jan 02, 2013 11:40 am EST

Snice myt Husband and I brought our Kia sorento it has been nothing but a headach i have never been so unhappy with a car i want out of this thing you call people and noone does nothing guess we all need to buy stuff made here in the USA!

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modifiedcrazy
Slippery, US
Nov 12, 2011 2:18 am EST
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We are having the exact same problem...rear camber and toe are out...Kia won't even talk with us...did u ever get anywhere with the legal way? Please let me know I am extremely dissatisfied and frustrated with Kia right now...thanks!

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1:47 pm EDT
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KIA Motors unethical business practices

They did not give full disclosure on a used vehicle. Indicated on the selling feature sheet that there was AC, but upon delivery of the vehicle it did not work. Also they sold a used car vehicle warranty costing $ 1900.00 probably knowing they would put the $1500 fix through to the warranty provider.

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Update by freak69
Aug 21, 2010 1:56 pm EDT

oh and I forgot to mention that they have a score as an F at the better business bureau.

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7:39 pm EDT
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KIA Motors dealership

last week i went to a kia dealer in waterford michigan. i was there about a hour and a half. i gave them imformation needed. i told them i had to go home a make dinner and i would be back with my uncle. my uncle and i were going to get a car together. i told them that we didnt have good credit. they said there wont be a problem you and your uncle. i asked them if i could drive a 2007 chey impala. they said ok. so when i came back i wanted to test drive another chey impala. the sales man said you could test drive all of are cars but you cant get a car. we were there abot four hours. needless to say i was very upset and so was my uncle. they wanted for us to gety a kia car for 17, 000 dollars and we didnt want to go that much on a car. the dealership told us we couldnt get a car. my uncle is 77 yrs old and on kidney dialsis. he retired from gm. im a school bus driver. the bottom line is we wetre not allowed to get a car cause we didnt want a kia car. dealership said that they over looked some things. no they didnt. we were up front with them. this is a bunch of crap. is this how customers are suppose to be treated? thank you judy charboneau

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10:11 am EDT
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KIA Motors bad attituude and sevrvice

Dear all,

Good day

i have a kia Rio car and i have a problem in the hand break of car after 30 k service althought it changed to a new one, but no i haven't any problem .when i went to them to fix it i refered to an Eng called (Amr Hashem) with the problem and i said that i can't drive my car with this problem, his reply was you didn't booked a time and i close my service at 4:30 Pm althought i was there and taking with him at 3:55 Pm then he said if it have a problem you will leave it and come back tomorrow, (this is before checking any thing ) and he said someone will check it with you and if we found a problem you will leave it, then someone check it with me and found an emergency problem and he fix it without refer to the Engeneer.so how he said that and how they found a time to fix it and how to talk with bad attitude with the customers, i record a complain at Call center With Agent Name : Dalia, so please investigate .

Thanks and Regards
Yasser Mohamed
Contact : [protected]

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Hamdy Abd El Hamid
, EG
Jul 31, 2014 8:55 am EDT
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This is Dr Hamdy Abdel HamidMy complaint from El-sabaa autoservice for KIA, I maintained my KIA Cerato on July 22th, 2014 normal 70km maintenance. They asked me to change an addition parts and they costed me about 3000LE however I did not hesitate to remove the damaged parts as they told me by the new one. I returned to home and get back the next day because I had a higher AC voice than normal after checking they told that this a normal for AC. After Two day what I been in travel with my family at 2:00AM on CAIRO-ALEX desert road the car stopped (this fun no?) the gear box does not work anymore and found an oil diffuse from the front. I have no choices instead of carrying the car and my kids on the truck at 2:00am...and I introduced a complaint today for the customer protection system in Egypt. Regarding the Car it is located now in the front of my home and I do not know what I have to do...this IS MY cell phone for contacting [protected]
أرحمونى من السبع لصيانة كيا أنا قدمت شكوى في حماية المستهلك النهاردة فيكم وعلى اللي العربية
عملتو في من يومين ...وأنا راجع انا وولادي الساعة 2 بالليل على طريق مصر
الأسكندرية العربية وقفت مرة واحدة ولاقيت زيت نازل من العربية محدشي يقولى
نزلت في مطبات لأني حريص جدا في موضوع المطبات دي... العربية جبتها بونش
شايلاني انا وولادي بعد اما طلعت عيني علشان اجيب الونش اللي خد 500
جنية.والعربية تحت البيت من تاني يوم العيد اما شوف هنعمل ايه بقى ..رغم
اني كنت عامل صيانة قبل العيد بيومين ورحت تاني يوم قولتلهم انا حاسس اني
فيه صوت في العربية لما باشغل التكييف قالولي دا صوت طبيعي ...العربية جابت
فتيس ولسة معاملتشي 70000 كم... وكنت رايح أغير زيت وفلتر بسي...لبستوني
في 3000 جنية وقلت ماشي طالما ان العربية محتاج الحاجات دي... دا رقم
تليفوني لو عندكم ضمير [protected] د حمدي

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Alaa Abdul hamid
, EG
May 09, 2013 6:17 am EDT

Very bad experience I got new cerato 2013 last feb and since I receive the car no one from services center can fix the Bluetooth they are not trained well and not professional plus very bad following up I prefer to escalade to kia complain head office and to consumer protection

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6:00 am EDT
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KIA Motors kia spectra

I purchased from Dealer: Pusat Servis Supreme Priority Sdn Bhd - Lot 816, Jalan Pegawai, 83000 Batu Pahat. Tel: +[protected], +[protected].

I have encountered too many problems on this Kia Spetra since I have purchased it on 13/0/2009. I will list out all the problems for your further actions later on. First and foremost, I write this complaint to you as I strongly believe that the Kia Spectra I purchased has fully tarnished the whole reputation and band of Kia Motor not only in Malaysia but the entire world. I strongly think that Kia Motor should be shamed of introducing this model of car as it totally disappointed me being a Executive Director of a Construction company in Malaysia. I purchased this car for the convenience of my family but in contrast it is creating problems for my family since the beginning. Even recently I myself drove this car and stopped in the middle of busy road and center of the traffic light junction. I have sent for the kia service center for the solutions but it has never been solved and it is getting worst and worst after the car service. I strongly think that this is the biggest failure of Kia Motor since it has commenced its business and I am asking (not hoping or wishing) that Kia Motor can send someone to overcome all the problems and failures that I have encountered otherwise I will further post my complaint to all the internet media such as facebook, twitter, youtube and so on as a boycott to Kia Motor and I swear that I will do it.

Let's us look at all the problems that I have encountered after 3 times of the car services and the car age is less than a year and most importantly the car is still in the workshop remained unsolvable.
1. Engine will shut down suddenly and frequently, even the gear signal is in N or P condition, it cannot be started again (even a new battery has been replaced.)
2. Gear is not running smoothly sometimes it is not forwarding after running a long distance.
3. Air-con not cold.
4. Audio system spoiled.
5. Sometimes doors are auto-locked even this car without auto-locked functions.

All these problems have caused many other problems in my family. My wife is employed and she is always late and absent for work after driving this car as it always shut down out of sudden and cannot be stared again. My children are always late and absent for school or tuition classes. Sometimes my wife is late for the pick up of children after school or tuition classes. The car stopped in the middle of our long journey after traveling for long distance and so on. Each of these problems have distorted our family and annoyed me since the purchase of this Kia Spectra, most importantly the Kia Servie Center over here has never solved all these car problems untill it continues raising another or more problems.

I think the Kia Motor will be able to send somebody to solve my car problem as soon as possible since it has been staying at the workshop for 3 days before I really take actions to boycott the Kia Motor until all my car problems have been solved.

Thank you.

BRs,
Tiu Eng Hong
+[protected]

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dfgrtu
, CN
Aug 07, 2010 7:32 am EDT

Dear customers, thank you for your support of our company.
Here, there's good news to tell you: The company recently
launched a number of new fashion items! ! Fashionable
and welcome everyone to come buy. If necessary, please
input: www.onseeking.com We need your support and trust! !

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9:53 pm EDT
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KIA Motors sucks

I bought a 2005 kia sorento in 2008 of july it is aug 2010 now and the front seal is leaking and the wheel beerings are messed up on the front right had baught extra warrenty went to get the problem fixed and they told me that they could not honner and fix my problem because KIA had sold me a car that had a Branded title: buyback/lemon... Yes they sold me a lemon car and new it and never told me nore was it in the contract I am so mad now i have to come out of pocket to pay for the repair cause i still owe around 8000 for the car and no one will do a trade for me.

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KIA Motors paint chipping on hood

Back in may I noticed my kia soul had paint chipping all over the hood, so I took it to the dealer they said they would have to have a kia rep look at it.in mid june that rep came to the dealer to take a look, he said it looked like I drove behind a salt truck, now I have about 200 little paint chips about the same size, this is not the result of driving behind a salt truck, faulty paint job. Almost two months later the rep told the dealer to tell me to let my insurence company fix it. They are trying to get out of paying for the paint job, why did it take so long to tell me to scam my insurence company, I will not do this, my insurence company will be notified of kias plan. This is how kia operates, this will not stop here, all I want is for kia to make it right.

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PTodd88
, US
Jul 09, 2021 10:47 am EDT
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My 2013 Kia Soul has less than 34k miles on it. I live in Arizona where we don't have salt on our roads. Both my Kia Soul and my dad's Kia Optima have the paint chipping. Both are silver. They look like they are 20+ year old vehicles. This is appalling and unbelievable. You literally can drive through Phoenix, Scottsdale, Glendale and Peoria to see all of the Kia vehicles on the road with paint chipping off. It's amazing to me that we can't get anyone to help with this situation.

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Stephanieb67
Tucson, US
Aug 23, 2021 10:01 am EDT
Replying to comment of PTodd88

Did you report to KIA? I am trying to help my mom with her 2014 that looks 25 years old... clear coat is peeling and the paint is very faded as well as the roof trim. Would like to know if you contacted KIA and if they responded. Thank you - best to you.

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user2341660
Miami, US
Jul 27, 2022 2:31 pm EDT
Replying to comment of PTodd88

Same here in south Florida my 2016 Kia Soul silver paint the hood and roof look like it’s 20 years old only 34k miles. That’s what we get for buying a cheap Kia. Fraud for sure

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Wanda De Vitry
, US
Jan 15, 2021 2:24 pm EST

The paint on the top of my 2014 black Kia Soul base came off the two chrome side strips where a rack/carrier would be placed on the roof. It’s not completely off it left hard plastic type ragged edges along all the sides of each strip. It looks horrible. Will it start to dust? I would like this resolved by Kia. I paid too much money to have the value of the money I work hard for STOLEN from me! Does anyone have any viable solution?

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Wanda De Vitry
, US
Jan 15, 2021 2:25 pm EST

My error... it should read Rust not dust

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Stephanieb67
Tucson, US
Aug 23, 2021 10:03 am EDT

Exactly! My mom has the same issues with her 2014. Disappointed beyond words.

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user2341660
Miami, US
Jul 27, 2022 2:43 pm EDT

Drive your car into a lake and collect the insurance and buy a Tesla

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mauilaui
, US
Sep 03, 2018 7:38 am EDT

My wife's 2014 Sorento has a big chip of paint missing over the windshield. Nothing hit it. She noticed it after I took it through a hand car wash the other day. This car has NEVER been through an automatic carwash with spinning brushes. Once enough owners complain, they'll probably finally do a study and find that the primer that they use is defective.

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Pamela Buckles24605
, US
Sep 15, 2021 12:48 pm EDT
Replying to comment of mauilaui

I'm having same issue with my 2014 Sorento. It's white. I've got several places all way across the top of the windshield large patches paint came off.

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Scott1117
, US
Jul 03, 2016 5:32 am EDT

Same issue, 2011 Soul in molten red. love the car but started get chips on the hood right away, took it back to Ricart for here in Columbus Ohio, they contacted Kia and the rep said it was salt. We do salt the roads here so I let it drop. Now 5 years later it's terrible and its only the hood and not the area above them bumper and below the grill. I would think salt wold affect both area similarly. KIA Paint Sucks.

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Angie Murray
, US
Apr 13, 2016 12:56 pm EDT

I just bought a 2016 KIA Soul at end of October and it chipping on hood and on both sides of car body where it flares out for tires. Chipped right down to primer. I love the car, but this is a total turn off. By the time I finish paying for it there will be nothing but rust left.

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Randy Blunk
, US
Oct 03, 2015 11:02 pm EDT

I am experiencing the same run around with my Soul. I recently went to my local dealer to have a regional rep look at my paint and I also was trying to show him a small 'crease' in the hood of m car that is in the identical place on my wife's 2015 Soul (mine is a 2014). He claimed he could not see it and that I could contact my insurance to have my chips fixed. I told him that the car is only been driven one winter and the amount of paint that is gone (and yes, my model has the splash guards on it) is excessive. I told him I don't drive fast in the snow, so how can there be this much damage. They now want to measure the thickness of my paint which I think is a waste of my time. I have inspected other used Souls on the dealer lot with much less miles on them than mine and they have little or no damage in the same area (in front of the rear wheel wells). The only difference is these other cars have NO splash guards. I feel kind of let down as my wife had her car about a month and we had to take it back and have the entire front bumper re painted because of a defect I found. It seems this company has poor quality control and I told the rep that Kia has some serious paint issues and that I feel quite let down after spending 20 k on this car. Don't get me wrong, the ride, power and comfort are great, but the cosmetic durability is terrible..

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Booie
Harris, US
Sep 29, 2015 7:01 am EDT
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I feel your pain. My hope that is someday a lawyer see all these complaints about the paint and contacts us. I would live to participate.

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Michele Ryan Buhl
, US
Sep 28, 2015 11:07 pm EDT

Is there a lemon law for paint jobs? I agree with all of the posts on the paint job. only have had my soul for 6 weeks and reported to the dealer about the paint chips. the chips are on various areas of the car. when I asked if they would continue to peel, they said they might. also, we paid for the $1200, sealer, that was sold to us as a protective coating that would pay for itself in resale. now they say the coating wasn't meant to help with paint chips said the same thing, "get a paint pen". also I posted on the kia dealer facebook page, and my comment disappeared right away.
Kept telling me they were all rock chips. really? frustrated and ready to return it under a lemon law.

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Booie
Harris, US
Jan 02, 2015 7:37 am EST
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I have a 2014 sorento that has the same issue but not just on the hood... I even have paint coming off the roof. of course they say it is rock chips to get out of it. however the dealer painted my hood and that seems to be holding up. so it is safe to say kia has bad paint but is not taking responsibility for it. I will not be buying another kia unless they correct this.

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Tymz
Foley, US
Dec 30, 2014 11:50 pm EST

I have kia optima 2005.
The paint on the front panel under the hood started chipping after a year.
I thought it was only my car, until I saw another car with the same kind of chipping.
I reported to dealers but they said it us out of warranty, nothing can be done.
Lousy workmanship!

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3:07 pm EDT

KIA Motors stay away from this dealership

I brought my 07 Sedona for service. I brought it in for an oil change and to fix a tire, along with some other warranty issues. I informed Dave that I wanted an OIL CHANGE. Dave wrote down, in his own writing, 4000k service. I did not see that Dave wrote something different from what I said. I signed the papers and left. Why would Dave write something different than what I said down as I was saying it? The next day, I pick up my Sedona, get home and realize that I was charged $54.95 instead of the usual $33 dollars or so. I called and spoke to Dave who was adamant that I "signed" for the services. I NEVER authorized this service. I was then handed over to one of the most rude and ignorant managers that I have ever spoken too. Pat was condescending, disrespectful, and flat out ignorant. He kept repeating over and over again that I signed for it. Dave clearly wrote down the wrong thing and then charged me more money. Pat informed me that I have to opt out of the 4000 mile service at the time of scheduling. How is a person supposed to opt of a service that they don't know they are getting. I will be contacting the attorney general about this blatant fraud.

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Marge Gunderson
Fargo, US
Feb 07, 2011 8:47 pm EST
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Pat kept repeating over and over that you signed for it, because you did! You said so yourself, you signed something without bothering to read it, and now you're whining? What would you do if someone signed a contract with you, then, after you performed your service, they sniveled and whined that they hadn't bothered to read what they signed so therefore you're committing fraud by trying to get paid for your work?

Grow up, son, and get past the victim mentality! Man up, and be grateful it only cost you a measly $21 (for which you received service) to learn to read what you sign your name to!

KIA Motors In-depth Review

Overview of KIA Motors: KIA Motors is a renowned automobile manufacturer known for its innovative designs and reliable vehicles. With a strong global presence, KIA has established itself as a trusted brand in the automotive industry.

Vehicle Selection and Variety: KIA Motors offers a wide range of vehicles to cater to different customer preferences and needs. From compact cars to SUVs and electric vehicles, their diverse lineup ensures that there is a KIA model for every type of driver.

Quality and Reliability: KIA Motors prioritizes quality and reliability in their vehicles. With rigorous testing and strict quality control measures, KIA ensures that their cars are built to last. Customers can expect a dependable and durable driving experience with KIA vehicles.

Performance and Fuel Efficiency: KIA vehicles are known for their impressive performance and fuel efficiency. Whether you're looking for a powerful engine or a fuel-efficient hybrid, KIA offers a range of options that deliver both performance and efficiency.

Safety Features and Ratings: KIA Motors places a strong emphasis on safety, equipping their vehicles with advanced safety features and technologies. With high safety ratings and innovative driver-assistance systems, KIA ensures that their customers can drive with confidence and peace of mind.

Technology and Connectivity: KIA vehicles are equipped with cutting-edge technology and connectivity features. From intuitive infotainment systems to smartphone integration and advanced driver-assistance systems, KIA keeps drivers connected and enhances their driving experience.

Customer Service and Support: KIA Motors is committed to providing excellent customer service and support. With a network of authorized dealerships and service centers, customers can rely on KIA for prompt assistance, maintenance, and repairs.

Pricing and Value for Money: KIA vehicles offer great value for money, providing competitive pricing without compromising on quality and features. With affordable options across their lineup, KIA ensures that customers get the most bang for their buck.

Warranty and Maintenance: KIA Motors offers generous warranty coverage on their vehicles, providing customers with peace of mind and protection against unexpected repairs. Additionally, KIA's maintenance programs and service packages make it convenient for owners to keep their vehicles in top condition.

Environmental Sustainability: KIA Motors is committed to environmental sustainability. With the introduction of electric and hybrid models, KIA aims to reduce carbon emissions and promote eco-friendly driving options.

User Reviews and Testimonials: Customers have praised KIA Motors for their reliable vehicles, excellent customer service, and value for money. Positive user reviews and testimonials highlight the overall satisfaction and positive experiences of KIA owners.

Competitor Comparison: When compared to its competitors, KIA Motors stands out with its wide range of vehicles, strong safety features, and affordable pricing. KIA's commitment to quality and innovation sets it apart from other brands in the market.

Conclusion and Recommendation: Overall, KIA Motors offers a compelling lineup of vehicles that combine quality, reliability, performance, and value for money. With their focus on safety, technology, and customer satisfaction, KIA is a recommended choice for those in search of a dependable and enjoyable driving experience.

How to file a complaint about KIA Motors?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with KIA Motors. Make it specific and clear, such as "Faulty Engine in New KIA Sorento" or "Poor Customer Service at KIA Dealership."

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as:

  • The model and year of your KIA vehicle, if applicable.
  • Details of the issue, including dates, locations, and any specific incidents.
  • Any communications you've had with KIA Motors representatives, including emails, calls, or in-person visits.
  • Describe the steps you've taken to resolve the issue and the responses received from KIA Motors.
  • Explain how this issue has personally affected you, such as inconvenience, financial loss, or safety concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or service records. Do not include sensitive personal information like your Social Security number or bank account details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from KIA Motors, whether it's a refund, repair, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against KIA Motors on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. Be prepared to engage in further communication if necessary to resolve your issue with KIA Motors.

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Contact KIA Motors customer service

Phone numbers

1877 542 2886 131 542 More phone numbers

Website

www.kia.com

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