Menu
KIA Motors Customer Service Phone, Email, Contacts

KIA Motors
reviews & complaints

www.kia.com
www.kia.com

Learn how the rating is calculated

1.3 1598 Reviews

KIA Motors Complaints Summary

107 Resolved
1485 Unresolved
Our verdict: If considering services from KIA Motors with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for KIA Motors has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of KIA Motors. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

KIA Motors reviews & complaints 1598

Filter reviews by rating
5
1 review
4
1 review
3
1 review
2
0 review
1
3 reviews
Sort by:

Newest KIA Motors reviews & complaints

ComplaintsBoard
M
11:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

KIA Motors purchase agreement

Employee(s) Dealt With: Jordan Pelikan, Debra Sguigna, Adam Markiewicz. Before visiting this dealership, check the impartial reviews FIRST! How Kia Canada allows them to remain authorized is beyond those who have experienced 401 Dixie's less ethical sales practice.

The licensing agency OMVIC can’t even help you with a purchase agreement broken by the dealer case since it turns into a civil suit.

It’s unfortunate if Kia Motors Company doesn’t implement a better dealer guideline where an owner is expected to at minimal follow contract law. Dealerships such as 401 Dixie Kia {Car Nation Canada}, leave the automotive sales industry as one of the top worse consumer rated. One complaint should be too many when it's as serious as contract cancellation, involvoing economic loss for a buyer.

http://www.kiasoulforums.com/2-soul-general-discussion/2985-dealership-warning.html

Read full review of KIA Motors and 1 comment
Hide full review
1 comment
Add a comment
I
I
Ivan Sandoval
Stoney Creek, CA
Jan 23, 2012 3:02 pm EST

Must Love Cars, We apologize for your experience at 401 Dixie Kia, a Car Nation Canada Dealership. We are an OMVIC Compliant Dealership that always follows ethical sales practices. We would be more than happy to resolve your situation. Please contact us directly with the specific issues that you speak of, we are always willing to help. Hope to hear from you soon.

Internet Marketing Manager

ComplaintsBoard
M
11:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

KIA Motors purchase agreement

Employee(s) Dealt With: Jordan Pelikan, Debra Sguigna, Adam Markiewicz. Before visiting this dealership, check the impartial reviews FIRST! How Kia Canada allows them to remain authorized is beyond those who have experienced 401 Dixie's less ethical sales practice.

The licensing agency OMVIC can’t even help you with a purchase agreement broken by the dealer case since it turns into a civil suit.

It’s unfortunate if Kia Motors Company doesn’t implement a better dealer guideline where an owner is expected to at minimal follow contract law. Dealerships such as 401 Dixie Kia {Car Nation Canada}, leave the automotive sales industry as one of the top worse consumer rated. One complaint should be too many when it's as serious as contract cancellation, involvoing economic loss for a buyer.

Read full review of KIA Motors and 3 comments
Update by Must Love Cars
Jan 16, 2012 6:57 pm EST

Per the complaint: " purchase agreement broken by the dealer. " Just to clarify, it was signed, deposit made for a specific vehicle.401 Dixie Kia changed THEIR mind, and cancelled the agreement. Ontario Consumer Protection Act, 2002: Direct Agreements 43. (1) .No specific communication to cancel the agreement within 10 days was made by me.Despite a request for their position on the agreement entered, with my deposit within this timeline, there was NO specific response.Just an implied position on their part. This may explain why there was no specific communication: Renegotiation of price 16. It is an unfair practice for a person to use his, her or its custody or control of a consumer’s goods to pressure the consumer into renegotiating the terms of a consumer transaction. 2002, c. 30, Sched. A, s. 16.

Due to the wait for 401 Dixie to "communicate" specifically, in writing their position.Options to purchase another vehicle were hindered, including taking advantage of other manufacturer promotions because I didn't want to commit to TWO. Read the enclosed link, and other comments online, being evasive is a position 401 Dixie appears to take.

Hide full review
3 comments
Add a comment
J
J
john ryan helen banville
southampton, CA
Sep 10, 2013 5:15 pm EDT

car vim no.kndpcca27c7215023 veacle sp756c 2012kea
the hands free radio phine never worked yet this was one of the options ye expecter.
what shoule we do about it?
one of my options is to hang a sign on the bacl saying kia s are lemons
my i male is johnryan@bmts.com

J
J
JennNels
Stoney Creek, CA
Jul 23, 2012 8:22 pm EDT

Funny this dealership is owned and operated by the same GM and owner as Kia Hamilton that is also part of Car Nation Canada and their customer service is awful, they are manipulative and they lie! They will tell you absolutely ANYTHING to sell a vehicle. Everything I wanted was found of a 2U model but according to Bill Martin (arrogant man that swears while talking to you and claims he can make the best deals ever) this was not available to me b/c i was on a certain budget. So he suggested that I add roof racks and rails and a sunroof. He also suggested that I take one that they have on the lot bc this was a replacement for a total loss after a horrible accident. I was given so many different delivery dates I didn't know what to do I would leave messages for the floor manager Rob and he would never called back, and when I did speak with him he lied about what point my car was at in the installations. My rental was up with my insurance company and my car was still not ready, so Kia said they would pay for a rental. I went there to pick up my rental and they forgot to order it, they ran around like idiots till they decided they have to give me a car on the lot bc i needed a car. I went back the next day and picked up my rental, to make a long story short b/c there is so much more to it I go there on Wed morning to pick up my can and the paper work is wrong and Chris who was making arrangements for our "delivery" at 9am was not in till 1pm, I was so pissed off left and came back after work, signed all the paper work and took my car home, when I got home I noticed that the rail racks we actually clip on luggage racks (def not what I wanted) when I called and asked them about it they said it was not available on that model, but no one informed me about it! They just thought that I would not notice the clip ons! The sun roof that I got is cheaply done and does not open fully it only opens maybe 8" or so and the luggage racks they installed goes across the sun roof, to top it all off the whole roof of the soul moves in the wind. I have told he dealership all of this and they claim that they gave me what I wanted and there is nothing they can do! I HATE THIS NEW CAR it's suppose to be the only good experience that comes out of this horrible accident and they have made it the worst experience ever! DONT EVER GO TO KIA HAMILTON WORST COMPANY EVER>! I am still awaiting to hear from the GM of both dealerships. I have made a report with the BBB, kia corprate office and the next step is a lawyer

I
I
Ivan Sandoval
Stoney Creek, CA
Feb 03, 2012 3:18 pm EST

Must Love Cars, We continue to apologize for your experience at 401 Dixie Kia, a Car Nation Canada Dealership. We are an OMVIC Compliant Dealership that always follows ethical sales practices. We have been more than happy to resolve this situation. We are still awaiting your direct contact with the specific issues that you speak of, we are always willing to help. We still hope to hear from you soon.

Internet Marketing Manager, Car Nation Canada

ComplaintsBoard
S
5:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

KIA Motors bad car

I bought my KIA Optima in Nov. 2005. I have had more problems with this car than any other car I have ever owned. It started at 30, 000 miles with my water pump going out. At 60, 000 miles a front axle broke as well as my A/C going out and my clutch slipping. After having to replace the clutch and axle and condenser, my AC went out again. This time it was the compressor. Now it has gone out again! (I live in Houston where it is warm to hot about 70% of the time.) Mechanic says it is the evaporative coil. Cost to repair: $925!
Don't buy a KIA (or a Hyundai which is KIA's parent company). The money you save at the dealership you will spend at the mechanic's garage!

Read full review of KIA Motors and 1 comment
Hide full review
1 comment
Add a comment
H
H
HABIB MILAD
, SA
May 15, 2012 10:44 pm EDT

please help me
at 21.3.2012 i made small accident in front
and after i finish the process for insurance i submit my car to the agency in Jeddah, KSA, they told me that we will transfer the place of agency to other place so wait 15 days, i wait then i went to them to give them my car to fix they again answered that we need more 7 days so i keep waiting and finally they transfer to the new place
and i asked them to take my car they complain to me that they transfer without the new place become ready so please wait finally at 22.4.2012 they received my car and inform me it will take 10 days, i visit them today to hope receive my car they answer no spare parts are available we are waiting to receive it from Dubai so keep waiting 15 days to fix it
so please help if there is any agency in the world make these excuses to customer
and i hope to come visit this place in Jeddah KSA to see how many cars damage waiting to be fix
please don't damage your reputation because of people are don't care about it
in attach one picture i took for one care stand in front of the agency in the street and full of dust because of waiting
so please help

KIA optima 2012
phone no : +966 [protected]
mail : habib-mi-lad@hotmail.com

View 0 more photos
ComplaintsBoard
R
9:28 pm EST

KIA Motors throttle repair problems

In June of 2011 My car a Kia optima started acting up. The throttle would not work and the car wouldn’t go anywhere. this intermittant problem persisted until I took the car to KIA of Des Moines to have it looked at. Ultimatly it cost me almost $400.00 to repair. I asked about the warranty and the dealer told me it was 2 months over the set warranty period.

I complained and aked them to help pay for a portion of the repairs considering the car only has 47, 000 miles on it. The dealer acted as though he didn’t care. Now they want over $800.00 in Preventative Maintenance work to “ensure” the rest of the warranty remains valid. I also own a Chevrolet and I spoke to them about the problem and they laughed and said they wold have at least help pay for a portion of the repairs, if this were a chevy.

Kia builds nice looking cars CHEAP! I consider them disposable cars and will never buy another one!

Read full review of KIA Motors
Hide full review
ComplaintsBoard
A
9:34 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

KIA Motors bad service

To Whom it may concern

it is obvious to me that Kia Motors Vereeniging does not need business; I tried twice to do business with them with no luck. The first time I went there the sales person did not even bother to get out of his chair to look at my car, and I waited almost a week to get a reply about a trade in value for my car. I had to phone him back and the sales person (Louis) gave me a very bad price, promised to phone around to see if he could get a better price. Today two weeks later I decided to go back to the dealership, and try another sales person. Well the guy came over and introduced himself, we walked over to the Kia Rio, at which time other prospective clients walked in, he left us standing there and continued with the other people. NOBODY else bothered to come and help us. I will drive to Johannesburg to do business although Vereeniging is closer.

Regards

Alan Langeveldt

Read full review of KIA Motors
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
2:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more

KIA Motors rear center seat belt assembly locks and will not release every time the seat is lowered down

Bought 2006 Kia Rio5 from Dealership. Rear center seat belt was locked in position and dealership had replaced before I drove off lot.
I use the rear space consistently, which requires the rear seats to be lowered into horizontal position. Every time the rear seat is lowered the rear center seat belt assembly locks in place and will not release, and I have had to go to the dealership to have the assembly fixed. The rear center belt has never been used, so it is a manufacturer's defect.

The car is now over 100, 000 miles and the dealership claims they cannot fix the assembly and I must have it replaced, which will cost me ober $500.00 since the warranty has expired. I have looked online, and the seat belts for this make/model car cost under $40.00. I am told that KIA is charging the $500.00 price for parts, not the dealership. KIA shoudl replace this belt at no cost since it has never worked correctly, even after replacement and being adjusted by the dealership.

Read full review of KIA Motors
Hide full review
ComplaintsBoard
P
1:40 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

KIA Motors peeling paint

Florida love bugs attacked my car in May 2011 when they were at their worse. I understand the problem with our love bugs in Florida, however, I could not get to cleaning the bugs off until 2-3 days afterwards. Most of them came off with a good car wash. There was a bug guard on the car also. I noticed about two weeks later paint peeling on the bumper, hood, side panels, the very top of the roof. Took the car into Orlando Kia West in Orlando, FL; service manager said it was NOT covered under warranty. I understood painting is not covered under the warranty. My complaint is that the car was NOT clear-coated properly or waxed. Called corporate office; met with Kia Regional Manager, same story. Was not happy with the answer I got, of course. It really is no big deal to them, but I did tell them, I will never, ever buy a Kia again and as soon as I can, will be trading the car in and will not be going to any Kia dealership. In order to repair all the paint peeling, it would cost approximately $3, 000. That is ridiculous for a brand spanking new car. I am sooooo disappointed. My next step is to contact the local TV station to see if they have done any investigations regarding this issue in the past. It would not have cost the dealership that much to fix the car and keep a happy customer. I hate brand new cars, but my circumstance had it that I had to purchase a new car. I had advised both manager's I had a Honda Civic in Florida for over 10 years, and did not wash the car as much as I wash this one and never, ever had paint peeling from the Honda. Go figure. Oh well, live and learn. My Kia will ONLY go back to a dealership for COVERED WARRANTY repairs. Good Luck to everyone.

Read full review of KIA Motors
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
3:03 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

KIA Motors kia rondo engine problem

I have buy kia rondo since last 2 years. On february 2010 my car battery have to be replace. Since that time my car shows a dead problem especially in the morning. I have send to local service centre on 15.12.10 (Invoice no. [protected]) and they have replace few parts cost me around rm400. The problem still same until now and I have to pay for diagnosis and etc cost me few hundrads more. This is 7th times already I have to send to the service center just to solve the same problem. Now i'm waiting for korean technican came to malaysia to solve my problem. My advice to kia motors, you should provide complete tools, device and well train to local technican to handle your product. After sales service is the most important for car dealer. I dont know how I have to wait for your technican to seattle my problem.

Read full review of KIA Motors
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
6:54 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

KIA Motors battery terminal connector design

The battery terminal connectors are made out of flimsy 1/16" stamped metal rather than what most manufacturer's use - heavy metal. When connected to a battery, corrosion is normal. This isn't a problem if there's a lot of metal in the connector - one simply brushes off the corrosion with a wire brush and reattaches the connector. With the Kia design, the connector isn't a solid clamp and is so thin that the corrosion destroys the connector. But - you cannot just replace the connector because they have designed the connector as an integral part of a WIRE HARNESS. If the crappy connector fails - and it will - you have to pay nearly $500 to replace the entire wire harness! I called Kia and they refused to make any allowance because the vehicle is out of warranty. The problem isn't that the part is poorly MANUFACTURED - I'm sure it's made exactly to specifications. The problem is that it is poorly DESIGNED. I'm okay with paying for parts that wear out in the normal course of use. I am NOT okay with paying for parts that wear out because the engineers were idiots and the company decided to back their idiots rather than their customers.

Read full review of KIA Motors and 1 comment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
drivesasoul
, US
Jan 18, 2019 7:19 am EST

I agree. I have a 2011 kia soul. I have starting issues in the cold temps. at anything below 25 degrees which started happening about 4 years ago (I now don't even have 70, 000 miles on it). I did change the battery a couple years ago but that did not help. Battery tests good to this day and so doesn't the alternator I've read online where people said they changed their starter but that didn't help. I don't want to be at the mercy of the kia dealership and pay tons of $$$$ and no fix! I won't buy another one. It drives great and is very comfortable car but the thought of breaking down especially in the freezing cold creates too much anxiety for me. Also, another flaw is the ground cable is on a painted surface. I did sand it down to bare metal but that did not help but I've read it has helped others.

ComplaintsBoard
B
1:47 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

KIA Motors warranty/repairs

In November 2008, I purchased a new car (2009 Kia Rio5) from Thompson Kia, even purchasing an extended warranty beyong the 5 yr/60k mile Basic Warranty. I was mislead by Thompson Kia about the warranty and I've had nothing but problems with the vehicle. From paint peeling several times (fixed incorrectly by Thompson Kia) to my car jolting when put in reverse to air conditioner problems and strange noises when steering -- all looked at by Thompson Kia in Fallston, MD and even after numerous visits, they could not fix my vehicle.

I even had to get the Better Business Bureau of Maryland as well as Kia involved and on 08/23/11, I had my car towed to Thompson Kia for they promised they would fix my vehicle and after two days of not even looking at it and then telling me my car was not under warranty (the Service Department and General Manager somehow misread my odometer -- I'm not joking), a week later I was told my car was ready. Not only was the major items not fixed, but also new issues appeared. They denied Mediation/Arbitration by the Better Business Bureau to avoid fixing my vehicle. They did everything in their power to not honor both my warranties! This, without a doubt, was the worst mistake of my life! I wish I had never purchased the car!

Read full review of KIA Motors
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
7:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

KIA Motors engine spoilt

Dear Sir
My name is Tony Razzouk I bought the Kia Opirus model 2005 last year. I was very happy with it. but to my bad luck the engine heating meter dosen't measure the over heating in the engine. I am an ordinary employee the engine will cost a lot because of this heating meter. I am very sad this happened I like the car.
I am very very very upset so please with your new models make sure you add water meter level and over heating meter despite the engine is short of water so the driver is alerted about the heating so he can take action not like the one i have the radiator was taking air instead of water I measure the water thru the reservoir not thru the radiato thinking the water level is good with the proof of the heating meter in the car giving the sign of normal heating, but the fact is the radiator was short of water and driving long distances this way I lost my egine. again please adjust this I call it error.

My address: [protected]@gmail.com

take care and regards

Tony

Read full review of KIA Motors
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
V
11:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

KIA Motors vehicle mechanical failure

I purchased the vehicle used from enterprise rent a car 01/12/2011. The car was still under manufacturer warranty. The car would just not start periodically and intermittenly. I took the vehicle to kia and they could not diagnose a problem. They told me to bring the car down once the car had the issue again. I could not do this since the car did not start. They kept it for 2.5 days to disgnose and test drive. They still could not diagnose a problem, even though this problem had occured several times. They would not offer any form of service. Since I work and need reliable transportation, I traded the car into centennial toyota where they paid me auction price for the car. However, they added on an 2500 to my loan to cover the gap between what the kia was worth and what I owed. I feel as though kia should pay this amount since I turned the car in due to mechanical failure that they could not fix. How do I go about bringing this to their attention and receive indemnification?

Read full review of KIA Motors
Hide full review
ComplaintsBoard
J
12:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

KIA Motors discrimnation

Kia auto sportof columbus has, is practiceing piss poor standards with both customer and employees just recently less then two month i was asked to remove my kufi for which i wear before my hired date 11months ago the company knew i was islamic. One of the two top sale person the company had 15 to 20 cars a month as a retalation for refuseing to remove what some out ignorant call a hat my kufi petty write - up began the first a new hire whom is on drugs sleeping with a sales mgr name bob claimed i said a bad word about her i got written up 2fnd a customer whom brought serval car fromback in feb 2011 own the dealership deposit i called an called no reponse sales mgr curse yell stateing byanymean dont care what you say get customer back in store with money or car called customer only said it s going to be a policie matter if you dont pay what you own customer call up in say am going to have them arrested i said no such thing i got writting up for doing what mgr told us to do 3rd another new hired stole a customer we explain to her what she did wrong next she claim we threaten her but only me got sent home with out pay all statement say no one did that to her at all but as a result am terminated from my job my career do to he says she say no facts but retalation now keep in mind ive sold over100 car for this company this is what i get poor practices from this company i deserve better like my job back i did nothing wrong they attempt to try to make a case of hostile but we have whats called customer survey 10 is the high score out of 178customer sold two gave bad scored due to the time they had to wait for finances to do paper work all was great and fine with me the sales person i love kia product love all of its customers but something needs to be done here at kia auto sport of columbus today try to call owner when i call they claim he not in at any of his five dealership it will be a great help for someone to get back with me today god bless and thank you

Read full review of KIA Motors and 3 comments
Hide full review
3 comments
Add a comment
R
R
Rentia Lange
, ZA
Jun 09, 2011 11:21 am EDT

My car is with Kia in Witbank for 3 months, after 1 month of my car being with them they did nothing because they had nobody employed to handle their warrantee claims, after 2 months they only started with tests and found that all my injector and injectorpump is damaged Kia decided that my parts should be repaired and not replaced with new parts, now after 3 months and repairs my car is worse, now they need to re-submit a warrantee claim to fit new parts. they gave me a courtesy car but if you drive a Kia Sorento and now a Kia Soul that is a huge difference. Since day one I had my Kia Sorento I was not happy with the dealer were I bought my cat and now the dealer repairing it. The service I received from Kia is the worse I ever had from any dealer, I have only had my car for 1 year and about to sell it because of pathetic service.

J
J
J
,
Oct 16, 2007 12:00 am EDT

Help, Kia has had me in the shop over ten times in a year because one of their dealers did not fix my car correctly when in warranty. After many times of losing money from missing days of work and having to pay for a broke car, I find out in the end by a mechanic that I was rip off and nothing was wrong with my car in the first place. Dawn Messenger from the regional office was suppose to email me back and send me a reimbursement check and has not till this day.

Beware!

S
S
Stanislav Krotov
St- Petersburg, US
Dec 05, 2014 7:47 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Kia WIKI Kia Motors Kia, latest Kia wiki car news, reviews, pictures and videos Wiki applications,

ComplaintsBoard
J
12:15 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

KIA Motors txt message received that I won a car.

I received a message saying "congratulations! your cell number has won 497000 & a2011 kia rio car in kia motors uk promotion. email: [protected]@9. cn or call:+[protected] for claims sender kia motors". I would like to know if this is a joke or true? send an email on this address;[protected]@hotmail.com.

Read full review of KIA Motors and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
R
R
Rose Barilae
, PG
Sep 05, 2011 11:18 pm EDT

I've just receive the same txt message on my digicel phone too stating that I receive some "497, 000" uk pounds and am asked to send an email to claim this ammount and a kia car.When I logged in to the site I found some complaints.I hope am not in the web too.God Save PNG...Rose.

L
L
lusiana tiqe
, FJ
Aug 21, 2011 11:55 pm EDT

i just to confirm that i've receive a tex message from you on last night, and i just wnt to know is ti true?pliz snd me message from tyhis email address lucyduaciatiqs@yahoo.com

ComplaintsBoard
P
11:32 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

KIA Motors prize winner

We recieved a sms on our fone from kia motors uk which states congratulatins! your cell number has won 497, 000 pounds & a 2011 kia rio car in kia motors uk promotion. email:[protected]@9. cn or call:+[protected] for claims.
They asked us to fill some forms and to open up a bank account of our choice in which they can trasfer the money. they are telling us to tranfer 750 fijian dollars for the bank charges. the bank was natwest investment bank pic, united kindom. they are saying that after we trasfer the amount to them on the addreses below:
1. receiver name. saimeen jacobs

2. receiver address. 47 robb's loan, edinburgh eh1 3dg, london, united kingdom
3. amount to be send: 150 gbp equivalent to $500:00fjd
4. text question to be used. what for.
5. answer. present

1. receiver name. ravi kingston

2. receiver address.26 creek road, edinburgh eh1 3dg, london, united kingdom
3. amount to be send: 100 gbp equivalent to $250:00fjd
4. text question to be used. favourite colour.
5. answer. blue
They are saying that they are the accounts officer and after they recieve the money they will trasfer the won amount on my new opened bank account in 48hours.
I just wanted to know that is that true or not. please reply on the email:pranita. [protected]@yahoo.com or + [protected] & + [protected].

Read full review of KIA Motors
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
8:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

KIA Motors breach of contract

On July 22, 2011, I made a contracted purchase of a 2012 KIA Sedona with a trade-in of a 2009 Blk Mitsubishi Lancer payoff amount of $16, 800.85. The drive out cost of the Sedona was$30, 000.00 that was overnight shipped from Warner Robins Credit Union to Hollywood KIA.
On July 30, 2011, my regularly scheduled monthly payment allotment to my MMCA account was received and posted toward the balance of the Lancer, thereby, decreasing the payoff amount from that on July 22, 2011.
On August 9, 2011, Hollywood KIA through automated contact, accessed my MMCA account and received the lesser payoff amount than the purchase contract on July 22, 2011.
On August 10, 2011, I made contact with Hollywood KIA: Joe Levy, General Manager and Joann, Accounting Manager, asking them to abide by the purchase contract and return my $424.82. They refused and insisted on writing a new purchase contract that would have given Hollywood KIA more money for the same vehicle we already had a contract on; they had already received the $30, 000.00 for and, I was already driving.
I refused to renegotiate an already contracted and paid for deal. I am seeking assistance in this matter to retrieve my $424.82 plus assessed punitive damages of $2, 000.00. Hollywood KIA willfully and unlawfully took use of my monies and breached the terms of the purchase contract we made on July 22, 2011.
Thank you for your assistance in resolving this breach of contract.
Calvin Walker
786.319.8118

Read full review of KIA Motors
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
5:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

KIA Motors unprofesianaly management

to whom it may concern, please help me, my identity
Name: samarinti Antonius
email: [protected]@yahoo.com
my car engine number : MJJJB5583BK000232
type car : pride -rio hatchback
date of purchasing: 13 may 2011

here are my complains: when i buy this car, i hear sounds in the engine when i slowly raise my brake pedal in order to move (its automatic car), so i complain to the show room address as shown above, more than 5times, but the sounds doesn't go away... so i make them to write down my complains because i want them to responsible on 20 june 2011 until today they didnt give a call or something to inform me (Im being neglected by them ) almost 1 mount 1week already!, so just now I go there again, and curiously check my complains form which everytime I check to showroom, they will fill a form... but so funny ... they didn't write down my complains all, just write a little (they cover up ) and only once, ... actually I went to them more than 5times... so unprofesionally manage... I'm so afraid that they don't care about me... (your product KIA), please help me... I'm optimist that one day KIA motors will be booming in Indonesia... I have proof a photo and my receipt complain.. if you want to check...

Read full review of KIA Motors
Hide full review
ComplaintsBoard
L
2:25 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

KIA Motors fraud alert

I cannot understand how a company with this many complaints on the internet and the bbb is still doing business. The scam they are doing is called the3 bait and switch, which is illegal in the united states. The salesman that I had Nelson was terrible he took me on a test drive in a toyota and the car was shaking and the radio did not work. I told him that I was not intersted in this car, he said he had a nissan that was in my price range. I agrred to purchase the nissan and he said he would be able to deliver the next day. When I called the dealership the next morning he told me that the car was in another state and that he had to pick it up. Well after 3 days he said I would have to change cars back to the toyota and that it was going to cost me 499 dollars for some kinf od charge and 1000 dollars for taxes and tags when in va it cost about 490 dollars for this. This man then had the nerve to call me back and say can we do something about this car. I learned later that they had already reported this loan on my credit report. I will be contacting locl police to file complaint

Read full review of KIA Motors and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
SunApples34
Bladensburg Md, US
Nov 26, 2011 6:27 am EST

I could say every comment on here is true about the place. First they call you and say you are approved for a loan don't have to worry about the negative equity if you have it on a trade in. The office is small there are no cars on the lot but Sorentos and one minivan a dirty Yukon and another dirty vehicle that someone could have stold if they was really in need of a car right away. My loan officer never showed of or answer her telephone she had three people waiting on her, when you call the bank they say she is on her way or down the street with another customer. Signed in at a small rinked a dink table. Dude had a nasty attitude and try to tell me they don't do credit checks when they do. I was told I didn't have to put any money down everything is included tags title and insurance. I took an 21/2 hour trip for no reason with no gas, they didn't offer any gas when we got ready to leave had to drive maybe an good five miles or more to get to an Exxon who was kind of enough to give me 5.00 gas in an Equinox then went to an shell gas station the lady there couldn't help me she was so rude. But Some lady who was nice enough to give me 10.00 and the other gave me 5.00 which is an nice couple. If it wasn't for the people who help my nephew kids and i out we would have not made iet home. I also can't forget about the guy who was grilling food at Ford right next to AIC KIA of manassa feed my family and I. Due who did my car appraisal was so rude didn't like is attitude at all. Another guy who came out and look over my car after the other one did was also rude smoking a cigarette looking at the car didn't introduce his self as the appraisal guy or said anything but hi. The first boy said that everything was cool but told me something different.Who ever get this call from First National Credit don't go it will be a waste of your time. Just remember to take money with you if you decided to go other wise say no not interested bad business you will not like it. You will be there all day the other lady who was waiting on Mrs. Stephanie fell asleep I quite sure she had told them about there self too.

ComplaintsBoard
T
6:00 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

KIA Motors paint chipping off on bottom panels

I purchased a 2010 Forte in April of 2010. The paint was chipping away on the bottom panels and on the left back door panel (this was starting to rust from the time I first contacted my dealer to the time some one agreed to look at it). After the District Manager looked at my car she okayed it to be repainted. However, she only looked at the left side (the worst side) and only approved that side to be repainted. She now declines to repaint the other side saying that it was only approved as a measure of "goodwill". I have had this car less than a year and the paint should not be coming off. Kia is claiming that it is only a regional problem because of the treatment Pennsylvania is putting on the roads.

Read full review of KIA Motors
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
V
11:50 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

KIA Motors gear shift broke /made of cheap plastic instead of metal

The gear shift lever broke on the 2005 kia sorento at 55k miles.there is a thin plastic about 4 mm thick, which is depressed to change the gears, you have to buy the whole piece about $400.00 from kia and a mechanic has to change it.All the other car lever I have seen are made of heavy metals, I have never seen something so poor quality.I think kia need to replace this at no cost to consumers.

E-Mail: [protected]@gmail.com

Read full review of KIA Motors and 2 comments
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
Monae73
, US
Feb 06, 2016 12:38 am EST

I had the same problem and I am pissed... this was made with cheap plastic... I think Kia should replace this at no cost... This should be a recall for all model's from 2005 and above... I will not buy another Kia...

J
J
Javaruski
Sacramento, US
Aug 19, 2011 6:18 pm EDT

I had the same thing happen. One day it was loose, the next day the entire shifter fell apart. I refuse to pay $400 to fix it because I think it was of such cheap quality.

KIA Motors In-depth Review

Overview of KIA Motors: KIA Motors is a renowned automobile manufacturer known for its innovative designs and reliable vehicles. With a strong global presence, KIA has established itself as a trusted brand in the automotive industry.

Vehicle Selection and Variety: KIA Motors offers a wide range of vehicles to cater to different customer preferences and needs. From compact cars to SUVs and electric vehicles, their diverse lineup ensures that there is a KIA model for every type of driver.

Quality and Reliability: KIA Motors prioritizes quality and reliability in their vehicles. With rigorous testing and strict quality control measures, KIA ensures that their cars are built to last. Customers can expect a dependable and durable driving experience with KIA vehicles.

Performance and Fuel Efficiency: KIA vehicles are known for their impressive performance and fuel efficiency. Whether you're looking for a powerful engine or a fuel-efficient hybrid, KIA offers a range of options that deliver both performance and efficiency.

Safety Features and Ratings: KIA Motors places a strong emphasis on safety, equipping their vehicles with advanced safety features and technologies. With high safety ratings and innovative driver-assistance systems, KIA ensures that their customers can drive with confidence and peace of mind.

Technology and Connectivity: KIA vehicles are equipped with cutting-edge technology and connectivity features. From intuitive infotainment systems to smartphone integration and advanced driver-assistance systems, KIA keeps drivers connected and enhances their driving experience.

Customer Service and Support: KIA Motors is committed to providing excellent customer service and support. With a network of authorized dealerships and service centers, customers can rely on KIA for prompt assistance, maintenance, and repairs.

Pricing and Value for Money: KIA vehicles offer great value for money, providing competitive pricing without compromising on quality and features. With affordable options across their lineup, KIA ensures that customers get the most bang for their buck.

Warranty and Maintenance: KIA Motors offers generous warranty coverage on their vehicles, providing customers with peace of mind and protection against unexpected repairs. Additionally, KIA's maintenance programs and service packages make it convenient for owners to keep their vehicles in top condition.

Environmental Sustainability: KIA Motors is committed to environmental sustainability. With the introduction of electric and hybrid models, KIA aims to reduce carbon emissions and promote eco-friendly driving options.

User Reviews and Testimonials: Customers have praised KIA Motors for their reliable vehicles, excellent customer service, and value for money. Positive user reviews and testimonials highlight the overall satisfaction and positive experiences of KIA owners.

Competitor Comparison: When compared to its competitors, KIA Motors stands out with its wide range of vehicles, strong safety features, and affordable pricing. KIA's commitment to quality and innovation sets it apart from other brands in the market.

Conclusion and Recommendation: Overall, KIA Motors offers a compelling lineup of vehicles that combine quality, reliability, performance, and value for money. With their focus on safety, technology, and customer satisfaction, KIA is a recommended choice for those in search of a dependable and enjoyable driving experience.

How to file a complaint about KIA Motors?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with KIA Motors. Make it specific and clear, such as "Faulty Engine in New KIA Sorento" or "Poor Customer Service at KIA Dealership."

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as:

  • The model and year of your KIA vehicle, if applicable.
  • Details of the issue, including dates, locations, and any specific incidents.
  • Any communications you've had with KIA Motors representatives, including emails, calls, or in-person visits.
  • Describe the steps you've taken to resolve the issue and the responses received from KIA Motors.
  • Explain how this issue has personally affected you, such as inconvenience, financial loss, or safety concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or service records. Do not include sensitive personal information like your Social Security number or bank account details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from KIA Motors, whether it's a refund, repair, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against KIA Motors on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. Be prepared to engage in further communication if necessary to resolve your issue with KIA Motors.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact KIA Motors customer service

Phone numbers

1877 542 2886 131 542 More phone numbers

Website

www.kia.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with KIA Motors?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with KIA Motors Customer Service. Initial KIA Motors complaints should be directed to their team directly. You can find contact details for KIA Motors above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about KIA Motors. Discuss the issues you have had with KIA Motors and work with their customer service team to find a resolution.