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1.3 1595 Reviews

KIA Motors Complaints Summary

107 Resolved
1482 Unresolved
Our verdict: If considering services from KIA Motors with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KIA Motors reviews & complaints 1595

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12:50 pm EST

KIA Motors customer service

This is by far the WORST customer service I have ever experienced in my life. I have a 2014 Optima which has had numerous manufacturer issues since days 1. The issues have consisted of a faulty antenna which took 7 trips to the dealership to figure out and the service manager helping himself to 1, 000 miles on my brand new car (refused to go back there for service)! My sunroof bolts loose and making noise, both backing plates in the front of the car hitting the braking system causing it to shake and make a terrible noise. While in for a backing plate repair the 4th time, they discovered the swing arm and ball joint had excess play and needed to be replaced, after a year and 4 months of ownership and of course, no complimentary vehicle was provided. After being told I needed to have my rotors cut to fix the shaking issue (after one year), I changed the front rotors and brakes $225 later...the car is still shaking. After the way I was treated at this dealership, I refused to let them work on my car any further, that's 2 dealerships down. On top of that, the service manager informed me that he could not give me a work order for that visit or I'd be charged for the work. I waited for 2 hours for my car to be fixed that day after being told I would be granted a rental through corporate, the service manager in Yonkers, NY walked passed me 4 times without a hello or notice that the rental was denied. In the meantime, the tech that took my car for a "test drive" took my car into the back to work on it while I sat and waited for him to return. The car has been in and out of the dealership, total of 25 times in the last year and a half. I have had 3 cases open with the corporate office and horrendous experiences with this as well. I've sent in all of the paperwork that the KIA DEALERSHIPS have given me but of course, it's not enough because it doesn't state that the car is shaking. For some bizarre reason, everything that has gone wrong with the car, Kia corporate and the dealerships find a way to say I did something wrong to make this happen. How is it my problem or my fault that the dealerships do not keep good records of what the customer is stating is wrong with their vehicle? and why do I have to deal with the repercussions of this while Kia continues on taking my money every month? I leased a car to not worry about this nonsense. I'm sick of the back and forth and being treated as if I'm not a valued customer. I want this vehicle repurchased and my money back. The time, money, effort and aggravation that has gone into this vehicle is absurd. I've opened a BBB case to have the car deemed a lemon and Kia is still trying every excuse possible to not have to deal with this. I'm paying a lot of money every month for something that does not function properly and I want this taken care of NOW.

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10:06 pm EST

KIA Motors bought new soul. dealership seemed upset that we didn't buy extended warranty.

So we went through the long process of buying a new car. Finally got all the numbers that we wanted and agreed to purchase our brand new white 2016 Kia Soul (yay!). Came time to sign all the important paperwork and a strange thing happened. We've been hearing all afternoon from the salesman about how great the Kia Soul is and their fantastic warranty. Then the paperwork guy goes into a spiel about how the warranty really isn't that great. And Kia will often fight to not fix things under warranty. I'm thinking to myself, "why is this guy telling me about how bad a Kia warranty is now". Then it hits me like a thunderbolt that he's trying to sell us an extended warranty. He shows us an option that's $100 a month over our agreed upon monthly payment. I say we don't want the warranty and his attitude turns a bit brisk. He offers us his "at cost" deal of $35 a month over our monthly payment. I stick to my guns and say no. Then he just gets visibly upset and says in a huffy/puffy voice, "well I guess you just want to pay us thousands of dollars later when things break and Kia won't fix them". He finally gives us the paperwork and title/registration papers to sign and obviously can't wait for us to get out of his office. Is this standard practice? It was annoying as hell and I thought it was quite unprofessional. Would have complained but we got such a good deal on the car I just let it slide. What do you all think?

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liberty1776
Cottage Grove, US
Nov 12, 2015 11:48 am EST
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Yes, it is standard practice. This is how the dealerships make money.

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8:11 am EST

KIA Motors saudi arabia sorento 2015

Hello, my name is faisal al shehri, form jeddah - I am a customer at your beloved company since 2012, my complaint is about the neglect of kia aljabr in jeddah - saudi arabia. I bought a vehicle (sorento) 2015 through the bank of (national commercial bank) the (Ncb) bank bought the car (sorento) car on october 6 - 2015 cash payment. Kia aljabr in jeddah - saudi arabia 1- has promised me that I will receive my vehicle (sorento) 2015 within 20 days but they stalled me up to 26 days now! I go to work by rented car which costs me 2500 saudi riyals for the hole delayed period. 2- they have lost the custom card for my sorento 2015, how could this happen! This is a highly respected company I am really angry with them. I did not receive me new sorento 2015. That's why I seek your help please do something about this neglect effective immediately. Please contact me as soon as possible best regards/ faisal al shehri my email / [protected]@hotmail.com my address/ jeddah - saudi arabia my phone number/ (+966) [protected]

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3:24 pm EDT
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KIA Motors lack of ownership for a liability while car was in their care

Greetings, I would like to start by stating that I have been a loyal customer of Kia for just over the past three years. My wife and I purchased our first vehicle together in 2013, it was a Kia Soul EX+. We had enjoyed our experience for the most part and went back to purchase another vehicle a couple years later. Our second purchase was a 2014 Kia Optima EX Luxury. Both vehicles I purchased from Kia West in Coquitlam. Just this past week I noticed that the rear driver side tire was a little deflated and came to have the nitrogen topped up for the tires. This is a free service that they provide their customers. Unfortunately when I drove off the lot I noticed my car shaking when I drove it. I called them and spoke with Andrew who dealt with me when I dropped my car off. He did not accept any responsibility or could explain any reason as to what was happening with my vehicle. I asked to speak with the service manager and they called me later that evening. I spoke with Dan about this situation and he asked me to bring it in to get checked out. I told him that I would bring it and he could drive it to see what's going on with it. The next morning after dropping my son off at school I came straight to the dealership and met with Dan who drove it. When Dan got in the car he began driving towards the exit of the lot and within 20 seconds of driving he said that he knew exactly what it was. He said it was a bent rim and brought it back to get put on the car lift. He showed us the tire and there was no bent rim however the tire appeared to be warped. When he was showing us the car he was extremely defensive and insisted that one of the employees couldn't have done this and that it could have happened from driving over a pot hole or something. So lets summarize, I drive to drop car off with no problems just want a little top up for my tires, leave dealership and car shakes the entire drive back. I had a lot of running around to do before picking up my son from school so I could not just turn around at the time. Dan it wasn't their fault basically and there was nothing that he could do. After speaking with various managers whom didn't show and interest or compassion towards the situation at all we came across Ted the GM of this location who said that he would knock a hundred dollars off the service bill to get the tire replaced (I was told that they don't make this tire anymore so they recommended replacing the pair). I didn't think was fair at all as the car was in their care when damage was done to the tire. I offered to pay for the second tire so they could replace the damaged one and have a matching pair. What I was requesting was not unreasonable and only wanted to be made equal where I was shorted, also a little respect along the way. I cannot describe how disappointing it is as a customer to receive service like this. The only people I came in contact with that seemed to care about our situation was Jason (service adviser) and Trevor (Sales manager)

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9:13 am EDT
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KIA Motors incorrect filing of titles

When I decided to buy out my lease I had to ascertain a title. Due to the finance agreement the title was to be sent to CA DMV to transfer my title to a CA title from NJ. Not only did Kia not change the title to a finance title but they lost it in its entirety and decided not to say anything to me despite having called for months. This was in the end of 2014. Finally in July of 2015 they admit to losing the title and are requesting a duplicate title that was sent out July 3rd. The application was filled out incorrectly so the title was rejected, and at this point I now have an expired registration! They do not send the corrected form in until August 20th, and then the payment until September 23rd! From that point I decided to focus my efforts with the DMV because all Kia has to offer is incompetence. From that I finally get an agent that is willing to talk to Kia directly over the phone to correct it asap but Kia refuses to call anyone even though they have been misleading me around for over 10 months now. So, I have her call them which she is willing to do (safe to say dealing with the DMV is much more helpful than Kia and we all know how the DMV is.) Kia has declined making any phone calls to sort this out, as well as not helping with car rental or garaging the unregistered vehicle that I cannot drive but still pay for! Customer service is deplorable as well as their policies and levels of service. I had bought 2 cars from them and I must say that is the 1st and last time I ever buy a Kia or Hyundai. For a mediocre car it is not worth it and even if it was a better vehicle it wouldn't matter being that you cannot legally operate it.

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8:53 am EDT

KIA Motors kia forte 2014 hydraulic braking system

8/21/2015 7:15 PM- driving from my mother's house going down a hill and coasting back up to a stop sign at the end of the road, I pushed my brakes and the pedal went to the floor and the car did not slow any. I began to pump the brakes and the car slowed somewhat but did not stop. I ran the stop sign and passed of two lanes of traffic, thankfully did not hit anyone else or get hit by on coming traffic, but I landed in the opposing wooded area across from the stop sign and hit a tree on the front passenger side and trees down the driver's side were crushed in. My son and my boyfriend's son were with me ages 7 and 5. My son that was behind me on the driver's side his door was completely crushed in and I could not open it. None of the airbags deployed. The state trooper on scene stated that my black marks on the road were intermittent and I had only slowed to about 35 mph, but he stated that it looks as if my brakes were not working properly. I informed him that I had to repeatedly pump the brakes and they went down to the floor each time. My car was deemed totaled by my insurance adjuster from farm bureau. This accident could have been extremely fatal if I was hit by on coming traffic one of my kids could have been killed or I could have been.

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10:47 pm EDT
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KIA Motors roadside assistance

On July 25th my steering wheel locked up and I could not move it. I called the dealer who said to turn it hard but I could not turn it at all. They told me to call roadside assistance who immediately came out. I asked the man to try and turn and he was able (There should be a warning that if you are older you may not be able to turn hard) so I called the roadside assistance back who informed me to submit the bill. I could have had it towed and covered but they assured me to send to them and it would be covered. I took the less expensive option and did not have it towed. The bill was 52.75 and they returned it to me saying the car wasn't towed. They should get their stories straight. BAD customer service. Rude people. DON"T USE THIS SERVICE. DON'T BY A KIA unless you are young and strong.

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7:55 pm EDT

KIA Motors service

Took my vehicle into Carson KIA on thursday august 20, 2015 after it didn't pass the smog check and said on the report that it was a sensor problem. On friday we got a called for luis the mechanic at kia saying that they can't fix it that they will have a technician from kia come to take a look at the vehicle on monday. I called on monday i called spoke to luis he said they will take vehicle and it will be reset i asked what is wrong with my car he said nothing is wrong with it. Will i get something in writing he said their is nothing wrong that is how long it will take. I said ok. Not happy with the way he talked to me i called customer support spoke to terry explained her my concerns she tooked my information and said she will call and will call me back. She called me back sameday when she called back she was talking to me very rude saying that my engine light was on and it needs to be reset she explained me everything i understood i answer her that my light was never on she said at one point it was and know they have to reset it other wise if i want i can pick up my car and do it my self i said they never explained me anything and why is she been rude to me she also said that its not under guarantee i never said anything about not paying. I will never go back to kia this will be my last one

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4:26 am EDT

KIA Motors lack of service

For whom it may concern,

KIA Motors Egypt is the worst service you will receive regarding KIA Cars. if you are in Egypt do not buy KIA because of the service you will receive after purchasing this car.

I've been driving my KIA RIO 2013 car until I've reached the 60, 000 KM and then the multiplication control in the steering wheel went down and completely broke and not functioning like before, i went to EIT service they told it is our responsibility and please wait we will import this peace from Korea or Dubai and then we will call you within 10 days to be able to come visit us again and install it.

They didn't respond to my problem till now about 4 month passed and still nothing happened !.

I SOLD the CAR and i will never do it again and buy KIA from Egypt.

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9:22 am EDT

KIA Motors battery going dead if car is not used for a period of 2 to 3 days.

My daughter a kia picanto 2012 from a second hand with 27000km guarantee period upto april 2015.
The car was purchased in september 2014 and immdiately after that we came across that if the car is not used for a period of 2 to 3 days the battery goes completely dead. I am sorry that service centers in israel have not solved the problem and i am being told that kia picanto has this fault which i am very surprised to get such answers from professionals!.

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6:04 am EDT

KIA Motors faulty new kia sportage

I have purchased a brand new kia sportage at the end of december 2014 at kia rooderport. - we also took extras for the car...
When we drove off of kia... I had realized my hand bag was wet... However didnt realise what the problem was... It turned out day 3 car was back at kia in order to look at aircon leaking into the car...
I have since then been driving back and forth to kia rooderport every week and second week in order to drop off and collect my car. My car only came back working once... And it didnt last long at all... And its now back with them again. This was after they stated they fitted a new aircon system twice now apparently.

Kia is costing me alot of money going back and forth as well as for the time I have to take off of work.
Kia has each time wanted me to return their loan vehicles because they needed them so much leaving me with a faulty vehicle again and again.

Long story short

My car is once again with them and now they want to charge me just under 6500zar to fix my car's aircon...
I honestly believe this is totally unacceptable and unprofessional from their behalf as the vehicle had various aircon issues already from the beginning.

I have contacted kia headoffice and so far not heard from them either.

Ii am literally at whits end right now as I feel done in by the dealership and feel bullied by the services manager in order to pay up and return their loan car.
This is utterly unfair to me as a customer... Was soo looking forward to having my beautiful sportage... However never imagined I would get one with faulty features. The worse is the dealer not owning up to it and not fixing it up...

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Cynthia Mendlovitz
Rancho Cucamonga, US
Apr 29, 2015 1:38 pm EDT
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I have a new Kia it has under 3, 000 miles and the paint is copping on the front of the hood. I have never had this happen to any car I have owned and I did purchase the protectant coat!

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Dianne Reid
Tin Can Bay, AU
Aug 06, 2012 6:29 pm EDT

we bought a new kia pregio van 6 years ago, now without any warning the motor blew up, it has 145, 000kms on the clock and van has been serviced regularly. KIA AUSTRALIA & ACTION MOTORS couldn't care less, this van was the main part of our small business which we now find difficult to operate.

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Marilyn Taylor
, US
Apr 15, 2010 9:21 am EDT
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Sure seems strange to me as a wife, and the person that signs the check paymenet every month that I can't get a balance owed by calling.

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7:59 pm EDT

KIA Motors internal noise

Since purchased, its been a problem, i noticed the clicking noise about 200 mile, however the dear said could not find a problem. I returned again after 300 miles, still problem. The sales manager advised me to wait until after 500 miles to open a case with kia. I returned the auto after 800 miles, they looked into it. On nov 13th 2014 they wrote the following on the work order " pit stop p5282 side center of sunroof, noise coming from loose screws holding sunroof curtain in place: 85310r00 3. 2 headliner bar, 81651 - 3r500. . . Failed part, reseucred and preformed pit stop for rattle. Well after month later the problem return, i wrote an email complaining the it appears to return. On 01 / 06 / 15 i took the car back to the dealership for the same noise. The dealership found no problem and wrote the following: " test drove car with technician for 7 miles over various road surfaces and over bumps could not duplicate problem, no problem found. " problem still exist. The dealership indicated that they drove the car for over 7 miles and found no problem, however i had noted the mileage on the car and found that the car had only been driven under a mile. I filed a complaint with kia customer service and meet with the district manger, it took about 2 weeks to confirm the meeting at the dealership, once we me, dm jeff who drove with me and agree there was a problem. It took over 2 more weeks to schedule a repair date. On 3 / 25 / 15, once again i returned the car to the dealership and they found a problem. Stating the following: c / s noise coming from roof of vehicle near the roof, please check and advise, effective part# 81630r500, found edge of sunroof plate bolts were over torqued causing rail to sit improperly in track adjusted to kia specs and road tested with technician and kia dspn, adjusted sunroof plates, no noise present at this time. Once again the noise has come back and even worst, metal bouncing inside of sunroof. I stop by the dealership on 4 / 14 and talked to the service manger, which rode with me at agreed there was a noise, he preceded to advise me that he would contact the dm of kia and call me when arrangement made. On 4 / 16 / 15 the service manager called stating still waiting on dm call back. On april 22, he contacted me stating which day early next week was good. On april 24th contact sm and advised him that on april 28th at 10 am would be fine to meet with the sm and dm. To my surprise, the dm was not present. I advised the sm to contact me when the dm would show up so that i was involved in the loop. However, that did not occur. On 4 / 29 the service manger advised me by phone that no problem was found. I have requested to meet the dm through the kia customer service and service manger at the dealer, once again review the problem and take test drive with me present. Still waiting for a response as of 5 / 1 / 15

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8:40 pm EDT
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KIA Motors brake switch problem

Dear Sir,
Recently my car on off unable to start and the check engine lights up once I press the start button and step on the break. Some times the break fees very hard and the car unble to start .I have to rlease hand break and pull the hand break again and repeat and the car able to start.

Based on the forum regarding this Kia Forte car common problem, this is due to break switch ( i do not know whether my car is having this common issue) My question is if this is the Kia Forte common issue, why not make a racall and change for them rather waiting the users to complain as this will tarnish the image/confident for those who buy Kia cars . The Kia cars unable to see well in Malaysia were mainly due to confident and parts reliabilty. The Kia car is a good car but need a reliable and responsible service center to back up.
Kindly advise whether this swtich is under warranty and where i can change / replace it for free as I do not want people looking at me (oh Kia car unable to start ) unable to start the car for nothing wrong with the car.
Thank you
Regards

Siew TL
[protected] .

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John BBB
Jikn, US
Apr 26, 2015 11:00 pm EDT

Next time pls buy a Proton ok...

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11:09 pm EDT

KIA Motors warranty

i would like to complain regarding my car battery. I have bought this car since 7 April 2014 and my battery was died 3 March 2015 in the half road make me very inconvenience, when i need to claim the battery at jb kia jj service centre the staff was told me my battery cannot be claim because i have over 20k mileage. I never know got this such thing over mileage cannot claim and no one tell me at all when i bought this car. And my mileage also just 21k over a bit of the mileage. I was so angry when i heard this. One year warranty meaning one year how come not over 20k mileage so funny and stupid. If not over 20k thats mean i only can drive not more than 55km per day. Can someone tell how yo drive not more than 55km per day in the city? I want to claim the battery back i dont care. Otherwise i will go to the shop and keep requesting and i wont recommend my friends to buy Kia. Pls take action to report to naon HQ let them know my issue. Thanks

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Boboi
, MY
Mar 30, 2015 11:09 am EDT

Next time please buy Proton.

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9:12 am EST

KIA Motors non availability of brake spares and 4 weeks later still waiting for a call and still driving with unsafe brakes

I took my car for 60000 km service on 16 January 2015. I asked them to have a look at a shudder on my brakes. When I collected the car they told me they don't have brake pads in stock and will phone me when it is there. It is now nearly four weeks later and I am still waiting for their call and still driving with this unsafe brakes.

They should have fixed the brakes the day I took the car there.

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12:14 pm EST

KIA Motors engine filled with sludge

I have a 2009 kia borrego that has had two engines filled with sludge and kia denied my warranty. I bought a kia for its warranty and told I dont have one. Im holding it in my hand yet they say I dont have one. How can a company lie about a warranty and sell cars that ate made cheap. The engine design or however it runs the engine is faulty. I have taken good maintenance of my vehicle and should not need a 3rd engine in a 2009 vehicle.

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3:55 pm EST
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KIA Motors flat tire/no spare

I Bev Seaward Roussou rented a vehicle with Discount on the day of 01/13/2015 r.a. [protected]. Being with a handicap pass and having no spare in vehicle driving home January 18, 2015 from Calgary and turning left from 566 and something was wrong and stopped and sure enough there was a flat tire. Having to call a tow truck to get the kia car to be pick up to be taking back to the dealership in Calgary and me left walking, but the tow truck was kind enough to take me to my home for a charge of 75.00 and then leaving my belongings in the kia car and having to have someone take to the tow truck residesidence has cost me km and gas as well. This has become a night mare. I have become a victim of another incident of a accident. Who is going to cover my cost considering I had road side assistance and full coverage on my insurance. Being told there is no spare due to save cost of less gas where is the safety of the driver and the passenger! With heart issues, diabetic, sever sleep apnea, and asthma. I also have a bill of 75.00 to the tow truck to get home and the stress of get my cousin to the airport the next day. I also had missed my pills for the evening due to the fact I wasn't at home to take them.

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Update by bev Seaward Roussou
Jan 28, 2015 3:39 pm EST

I have not once bought a car from a dealership from a car rental that hasn't had a spare tire in the car. Your car rental is all about the safety of your customers getting from point a to b not being on the road for two hours waiting for a tow truck and spending another 75.00 dollars to get home. When doing a walk through before renting the car there was a black scuffed mark buy the passenger tire that ended up flat. When it was driving fine on highway 566 with no pot holes because the road was paved in the summer. Then hearing that the mirror was damaged after being dropped off when having a witness in the car. When I left that car it in tacked with nothing wrong with it except a flat tire. I left the hazards lights on. I missed my pills that night, barely any sleep, and had my cousin that needed to get to the airport the next day to get to work not a good a experience.

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MkStItCh
West Seneca, US
Jan 28, 2015 2:30 pm EST

Not sure if you know this but new cars do not all come with spare tires...

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9:15 am EST
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KIA Motors very bad service

very bad service from the manager at kia welkom motor services department I had to take my car for its 90 000Km service and for some reason some on the dates for my service plan was incorrect so they stated that my service plan expired and I need to pay for the service myself I tried to explain to the manager that this is not possible but he just told me that's the way it is and started the make his own excuses he did not even try to help me to seek out what the problem was. I had to sort it out myself with liquid capital and I did the problem was resoled but I just want to make this complaint regarding the service the manager give me he did try in any way or effort to help me and that not the way a manager is suppose to be his there to give people the best client service as possible but his giving Kia welkom a reel bad name at this point I don't even want to do business with any kia motors ever wil by a new kar from any other dealer but not from kia motors there service is very bad and don't care about their client I am very unhappy in the past I have also had problem with them this was not the first time

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5:26 am EST
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KIA Motors warranty declined

we purchased our third unit of the KIA K2700 light weight pick-up in October of 2014 as the vehicles have performed well for our business. on 29th of December 2014 the vehicle started loosing power on the road and stalled. we towed it to a safe parking awaiting Marshall's East Africa ltd the local distributor in Nairobi Kenya to resume work on 5th January 2015 as they were closed over Christmas holidays. we took in the car chassis # KNESGX71LE7814239 and engine # J2673441 to their service center on 5th Jan 2015 morning, they called us in the afternoon with a quotation amounting Ksh 50, 634.23 approximately US$ 570.00 being the cost of supplying and fitting a new Clutch assembly system as the original one had failed at 1735 kilometers ( 1, 085 miles) and their 100, 000 kms (62, 500 miles) or 3 year warranty would not cover stating user negligence. they would not consider that we have 9 vehicles in total of which 3 are the KIA K2700 being handled by seasoned drivers . we M/s House Wife's Paradise ltd are a 15 year old company and have been giving priority to purchasing KIA vehicles whenever possible. we believe that the clutch failing at merely 1735 kms is a manufacturing defect

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8:20 am EST
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KIA Motors chipped paint

I have a 2014 KIA Sorento that has paint chips all over it. I even have some on the roof. I took it back to the dealer and they are saying it is paint chips. I am wondering how you get paint chips on the roof? The dealer did paint the hood for me as that was really bad over 50+ chips. The hood seems to be holding up much better then the factory paint job. Because of this it is safe to say that KIA does have a paint issue going on and needs to take responsibility for it. I took my SUV to a none bias auto repair shop. They stated the paint is water base paint and is painted on very thin. For this reason the paint will easily chip and fade. So far KIA is not taking responsibility for this but the dealers are trying to help some. But only if you have a fairly new vehicle and are considered a good customer. I do appreciate what the dealer did but feel that KIA needs to do a Recall and correct the paint issue on all KIA vehicles. I have attached pictures. The pink dots is the location of the chips that I could find easily in a 30 minute time frame.

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KIA Motors In-depth Review

Overview of KIA Motors: KIA Motors is a renowned automobile manufacturer known for its innovative designs and reliable vehicles. With a strong global presence, KIA has established itself as a trusted brand in the automotive industry.

Vehicle Selection and Variety: KIA Motors offers a wide range of vehicles to cater to different customer preferences and needs. From compact cars to SUVs and electric vehicles, their diverse lineup ensures that there is a KIA model for every type of driver.

Quality and Reliability: KIA Motors prioritizes quality and reliability in their vehicles. With rigorous testing and strict quality control measures, KIA ensures that their cars are built to last. Customers can expect a dependable and durable driving experience with KIA vehicles.

Performance and Fuel Efficiency: KIA vehicles are known for their impressive performance and fuel efficiency. Whether you're looking for a powerful engine or a fuel-efficient hybrid, KIA offers a range of options that deliver both performance and efficiency.

Safety Features and Ratings: KIA Motors places a strong emphasis on safety, equipping their vehicles with advanced safety features and technologies. With high safety ratings and innovative driver-assistance systems, KIA ensures that their customers can drive with confidence and peace of mind.

Technology and Connectivity: KIA vehicles are equipped with cutting-edge technology and connectivity features. From intuitive infotainment systems to smartphone integration and advanced driver-assistance systems, KIA keeps drivers connected and enhances their driving experience.

Customer Service and Support: KIA Motors is committed to providing excellent customer service and support. With a network of authorized dealerships and service centers, customers can rely on KIA for prompt assistance, maintenance, and repairs.

Pricing and Value for Money: KIA vehicles offer great value for money, providing competitive pricing without compromising on quality and features. With affordable options across their lineup, KIA ensures that customers get the most bang for their buck.

Warranty and Maintenance: KIA Motors offers generous warranty coverage on their vehicles, providing customers with peace of mind and protection against unexpected repairs. Additionally, KIA's maintenance programs and service packages make it convenient for owners to keep their vehicles in top condition.

Environmental Sustainability: KIA Motors is committed to environmental sustainability. With the introduction of electric and hybrid models, KIA aims to reduce carbon emissions and promote eco-friendly driving options.

User Reviews and Testimonials: Customers have praised KIA Motors for their reliable vehicles, excellent customer service, and value for money. Positive user reviews and testimonials highlight the overall satisfaction and positive experiences of KIA owners.

Competitor Comparison: When compared to its competitors, KIA Motors stands out with its wide range of vehicles, strong safety features, and affordable pricing. KIA's commitment to quality and innovation sets it apart from other brands in the market.

Conclusion and Recommendation: Overall, KIA Motors offers a compelling lineup of vehicles that combine quality, reliability, performance, and value for money. With their focus on safety, technology, and customer satisfaction, KIA is a recommended choice for those in search of a dependable and enjoyable driving experience.

How to file a complaint about KIA Motors?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with KIA Motors. Make it specific and clear, such as "Faulty Engine in New KIA Sorento" or "Poor Customer Service at KIA Dealership."

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as:

  • The model and year of your KIA vehicle, if applicable.
  • Details of the issue, including dates, locations, and any specific incidents.
  • Any communications you've had with KIA Motors representatives, including emails, calls, or in-person visits.
  • Describe the steps you've taken to resolve the issue and the responses received from KIA Motors.
  • Explain how this issue has personally affected you, such as inconvenience, financial loss, or safety concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or service records. Do not include sensitive personal information like your Social Security number or bank account details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from KIA Motors, whether it's a refund, repair, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against KIA Motors on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. Be prepared to engage in further communication if necessary to resolve your issue with KIA Motors.

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KIA Motors contacts

Phone numbers

1877 542 2886 131 542 More phone numbers

Website

www.kia.com

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