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1.3 1597 Reviews

KIA Motors Complaints Summary

107 Resolved
1484 Unresolved
Our verdict: If considering services from KIA Motors with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KIA Motors reviews & complaints 1597

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5:26 am EST
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KIA Motors warranty declined

we purchased our third unit of the KIA K2700 light weight pick-up in October of 2014 as the vehicles have performed well for our business. on 29th of December 2014 the vehicle started loosing power on the road and stalled. we towed it to a safe parking awaiting Marshall's East Africa ltd the local distributor in Nairobi Kenya to resume work on 5th January 2015 as they were closed over Christmas holidays. we took in the car chassis # KNESGX71LE7814239 and engine # J2673441 to their service center on 5th Jan 2015 morning, they called us in the afternoon with a quotation amounting Ksh 50, 634.23 approximately US$ 570.00 being the cost of supplying and fitting a new Clutch assembly system as the original one had failed at 1735 kilometers ( 1, 085 miles) and their 100, 000 kms (62, 500 miles) or 3 year warranty would not cover stating user negligence. they would not consider that we have 9 vehicles in total of which 3 are the KIA K2700 being handled by seasoned drivers . we M/s House Wife's Paradise ltd are a 15 year old company and have been giving priority to purchasing KIA vehicles whenever possible. we believe that the clutch failing at merely 1735 kms is a manufacturing defect

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8:20 am EST
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KIA Motors chipped paint

I have a 2014 KIA Sorento that has paint chips all over it. I even have some on the roof. I took it back to the dealer and they are saying it is paint chips. I am wondering how you get paint chips on the roof? The dealer did paint the hood for me as that was really bad over 50+ chips. The hood seems to be holding up much better then the factory paint job. Because of this it is safe to say that KIA does have a paint issue going on and needs to take responsibility for it. I took my SUV to a none bias auto repair shop. They stated the paint is water base paint and is painted on very thin. For this reason the paint will easily chip and fade. So far KIA is not taking responsibility for this but the dealers are trying to help some. But only if you have a fairly new vehicle and are considered a good customer. I do appreciate what the dealer did but feel that KIA needs to do a Recall and correct the paint issue on all KIA vehicles. I have attached pictures. The pink dots is the location of the chips that I could find easily in a 30 minute time frame.

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12:18 am EST
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KIA Motors inferior quality tyres

Good Day

I’ll start from the beginning to give you an overview of the trouble I’ve experienced
from day 1 after I purchased a brand new Kia 1.6 EX Cerato Hatchback with Kia Motors Cape Town.

After sales with this branch was completely putrid for lack of a better word. I have the
e-mails to prove it. They didn’t know their products; how the car works; I had to keep
calling after them. Getting no feedback or any form of contact unless I made a noise.
I waited almost 2 months for my Satnav manual and other stuff that needed to be added.
And because I kept e-mailing them to a point where I was so upset. The Sales agent who
sold me the car – Neo Sebape and His Manager Grant Fredericks called me a child and
threatened me in writing that they would report me to the police for harassment. I then
took this further.

See attached mails pertaining to interaction with Kia Cape Town and Fiona Mtshali –
the Customer Care Manager JHB – she also called me during this time, and I have
included her in my current mails of my other complaints. You will see the correspondence
with myself and the Cape Town Branch Manager – Ghaziem Enous.

All I can say is Pathetic doesn’t even cut it.

I then contacted JC at your Tygervalley branch as I wanted to change branches
due to the putrid service I received with the Cape Town Branch. Hoping that
things would change.

Little did I know it would continue….

On the 17th/10/2014 I took my car into Kia Stikland Service Branch to check for a
noise that was not there before. I was not sure where it was coming from and
was concerned as the car is significantly quiet - stationary and while driving.

I was very impressed with their welcome and how they booked my car in.
The agent said they would be in contact. I booked my car in before 8:00 am on the
17/10/14. At 12:15pm the agent contacted me to inform me that my car was taken
in for inspection. He said he would be in contact with me later the afternoon regarding
the findings.

I reside in Rondebosch East and made a consertive effort to drive my car all the way
to stikland which is quite a distance. Just so that I did not have to deal with cape town
branch and because tokai branch did not have an opening for me soonest.

By 16:15 on the 17/10/14 I kept calling stikland service branch to get hold of the agent
(Brendan/Brandon) as I had provided both my mobile and home number when I booked
my car in. The switchboard kept telling me the agent was busy and would get back to me.
I asked what time they closed, I was informed @ 17:30. Bearing in mind that I needed to
travel from Rondebosch East to Stikland to get my car. The agent eventually calls me on
my landline saying he could not get through to me on my mobile – so why didn’t he try my
landline then?

He then informed me there’s nothing wrong with the car but my tyres are feathered.
I was not happy it was a brand new 6 month old car! When I asked him when I can come
get my car and that I did inform him the morning that I reside in rondebosch east he
sounded puzzled, but the details were on the booking form. He then politely said well
we closing @ 17:30 so you can get your car tomorrow between 9am and 12pm.
Never mind that I had plans that evening, his tone was that he was not interested.
I went off at him…..

I then called JC telling him what had happened. He then had Roy call me. Roy
apologised but the damage had already been done and my nightmare of Kia’s service
was starting all over again despite me changing branches. I also wanted to know how a
Brand new 6 month old car could have feathered tyres? I wanted my car, I wanted
an explanation I wanted it fixed. Roy then explained but I was not happy as it wasn’t
logic in terms of the tyres after 6 months to be feathered? Really? This happens after
3-4 years if the tyres are of a good quality. Roy couldn’t really do anything and
eventually offered to come in @8:00am the next day Saturday 18/10/14 as I was livid
and needed my car. The next day I went to fetch my car and he explained the
feathering again. And again my argument is:

Feathering starts after 3-4 years not after 6 months for a SUPPOSEDLY BRAND NEW CAR.

Roy then assisted me in taking pictures and dealing with the manufacturer
who came back with the mailer –
subject - RE: NOT HAPPY !: NEXEN TYRES - CA824613 (attached).

I am really upset and am seriously thinking of trading in my car. I cannot deal with
Kia and all that has happened in a space of 6 months.

The tyres are of an inferior quality, that is bottom line. And I want the problem
fixed as this is Kia’s / the Manufacturer and whoever installed the damn tyres!

I am now driving a 6 month old brand new car that sounds like its broken it
makes a very loud for lack of a better word “whoop whoop” and more sound.
Which was not the case when I purchased the car. I have to drive with the
music loud just to avoid the sound!. And if someone drives in my car they
ask me if the shocks are worn or the wheel bearings!

I am not happy and want a solution to my problem as soon as possible.

I have also logged this with CPA, my references are :

Ticket: REF#[134223]
Ticket: REF#[134216]
Ticket: REF#[134234]
Ticket: REF#[134244]
Ticket: REF#[134271]

I look forward to your reply and feedback from yourself, JC & Fiona.

Roy was the only one who had the decency to mail me back even
though he knew right now that Kia is in the line of fire and I am not a
Happy Customer once again!

Kia Sucks dont ever buy their cars, according to them they sell you a car with the tyres separately. Even though you buy a whole car. Any reputable car dealership like Audi, Mercedes or even VW would not treat first time customers like this. CAll Kia SA and they point blank refuse to help you. You have to go to the Ombudsman as for as they concerned. Useless useless company Kia is!

VERY DISAPPOINTED.

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2:25 am EST
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KIA Motors fuel consumption

I bought a new Kia Rio Tec in May 2014. The reason for my purchase was that I wanted better fuel consumption. I drove a 2L Honda Accord then. I was told that the Rio would give me consumption of between 6 and 7 litres per 100 km. I am a Broker and drive around a lot. In Town I battle to get 450km from the 45 litre tank. My wife also made enquiries and brochures was send to her indicating the consumption. We also had adds on our local radio station that implied how light the Kia Rio is on Fuel. This is not the case and I think it is false advertising and I also think that I was misled when I asked about the fuel consumption. My vehicle was in the workshop 3 times and nothing changed. The salesman tells me that it is not supposed to be so heavy on fuel. The last time when the vehicle was in the workshop, I got stats on Fuel consumption from the Workshop, but this was not given to me when I bought the vehicle. I am upset, because in my eyes The Accord was a much better car, but I needed better fuel consumption and that is not happening now. Many emails was sent and I complained from the beginning, but my problem is not solved. I want Kia to take this vehicle back and refund my deposit based on the fact that the wrong information was given to me.

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1:33 am EST
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KIA Motors maintenance

Dear board of KIA
I am writing this email to complain about the service of KIA Motors Egypt. Unfortunately my wife had a terrible accident three weeks ago with her KIA RIO car on the high way. The car was in a real loss. I went to KIA maintenance centre they told me that the car needs a roof (with sliding sun roof) and a drip molding and other spare parts. They also told me that I have to wait from 25 to 55 days to receive such spare parts. Is it something normal for a KIA Customer to wait such long period of time to get his car fixed after an accident? I am suffering without a car. This is my first time to buy a car from KIA, but unfortunately because of this situation and this delay from the KIA maintenance center in Egypt I started to regret buying such a car. I am really sorry to bother you but I just wanted you to know that one of your customers is suffering. Hope to receive an email from you and thanks for being considerate.

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8:12 am EST
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KIA Motors warranty

Dear Kia;
this is mohanad Kasmi/ Kia sorento Chassis No.knku8112c5195882, , after 2 months of back and forth, from the submission date of the complaint, finally with thanks Juma Al majid EST SERVICE Department, solved the problem.
but they surprised me with new news after they finish that the car now is out of the warranty. and after researching and long time contacting all employees and managers, we had this results:
the car model is 2012 but the shipping date is [protected] and the warranty start from this shipping date or registration or (He is not sure?) and the car sold out in Oman, and I came with the first owner At 5th -12 -2013, to Juma Al majid Ras Al khor, and they showed me complete registration on the system with less than 1000 km mileage. and they said I have 3 years warranty .
Dear please i need to know why all this happened with this car. and is this normal to act like this with your customer ?
And is it normal after I register the car under my name, still the system shown the first owner name and he did the service? and they inssecet there is no conflict in there system or data in.
Dear I told you before I spend to much time contacting the kia employees sense i bought this car and I had enough from this way of behaviour // call me back and remind me//.and //what can I do?/ this is the policy//
Summary :
I bought this car less than 1000 km and the fist service done in Al majid EST SERVICE Department/ Dubai first of12 -2013 // its less than one year and Kia employee was happy when he told me the warranty expired.

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mary l taggart
Yuma, US
May 05, 2013 10:20 am EDT

we took our sorento in for an oil change. they told us after we had been there a while, the timing belt needed changing.it only had 29, 187 miles on it. i thought at that time that it was improbable to have to change it with only that many miles on it. they said that it was. i got on the internet some time later and found out that the timing belt needs to be changed every 60, 000 miles. my question is, why did they tell us it needed changing when it really didn't ? this cost us a lot of money . we bought this car brand new, and if we have to change the timing belt every 30, 000 miles, it isn't worth having. they either lied to us or simply screwed us.

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Ronald Sliman
Vallejo, US
Jan 18, 2013 2:06 pm EST
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My KIA Sorento quit running the day before Christmas going down the highway it just shut of and the engine would not turn over or anything. I was loaded and delivered to Merced KIA's service department and to this day (Jan 16) it is still sitting there. Everytime I call on it I get different answers on what is wrong with it from the main fuse to now the engine needs to be replaced. So who knows what is wrong or if they have ever even looked at it. When we inquire about it we get the answer that they are waiting for KIA to ok the repair. The vehicle is under warranty- so why should they not just fix it - instead it is costing me for a rental car for every day it sits up there along with having to pay the note on the vehicle broken down. The Vin is 5KYWDA26BG137181 and i would like to get answers as to why it is taking this long to fix this vehicle or at least give me answers why they are not fixing it. I will nnever buy another and would not recommend any one to either. I think it's time KIA do something about all the complaints on these vehicles

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KIA Motors faulty new vehicle

I am beyond appalled at the way I've been treated by KIA Motors Cape
Town. I have tried my best to solve this amicably but it seems their
lack of professionalism, care and inefficiency shall make it not so. In
short - I purchased a brand new top of the range KIA Rio for R233, 000 on
18 September. The car was faulty from day one. On my drive home it
juddered and jerked. I returned it to KIA. They had a look and couldn't
find anything wrong. A day later it got worse. KIA took the vehicle back
for 5 days to run tests. They admitted there was something wrong, but
said it was due to the transmission fluid being low. They topped up the
fluid (which surely should've been checked prior to delivery?)and
returned the vehicle to me. I remained patient and co-operative.
However, the car was worse than ever, juddering and jerking, under
powered. I returned the car yet again, for the 3rd time, on Thursday 2
Oct. This time I told them it was unacceptable - for a brand new car to
be so defective. They agreed and acknowledged there was a problem with
the vehicle, in front of witnesses. I had given them a chance to repair,
but they couldn't do that. So now I wanted a replacement or a refund. I
certainly did not want this defective car anymore. I was assured by the
managers there that they would deal with this as a priority, and in
their words - "it's man made after all, 1 in a 1000 go wrong" - they
gave me an inferior model as a loan vehicle. 6 days later and no word.
They do not return my calls. They still have the vehicle - which I have
told them I no longer want. I know my rights under the CPA. They never
call me, most of the time I phone them no one is there - they're either
at funerals, training courses or on leave. When I do get to speak to
Grant, Gaz or Garth they assure me they'll get back to me - they never
do. This is unacceptable. An appalling level of very bad service. I've
directed many TV commercials for KIA over the years, and was always
impressed with the vehicles and decided to honour the brand I had done
work for. I cannot actually believe that I am now resorting to having to
post messages like this - which is wasting even more of my time. But
the fact remains I bought a faulty vehicle from KIA, they took it back 6
days ago and have not informed me of a single thing since. Well, they
may remain quiet - but I won't.

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KIA Motors 4x4 faulty and abs fault

A new kia mohave was bought in December 2013. I lost my navigation system two ttimes since and yesterday after a drive of 30 kilometres of a mountain of [protected] above sea level has spoiled the 4x4 and abs. And the response from kia oman service is very quiet and will replace it when they get the spares next week. My anxiety here is for four wheel new drive of this nature, how can it happen and I am being a kia user for the last five years, I am very unhappy with this new vehicle at this cost when my kia sportage was exchanged for this vehicle by paying a good amount. Can kia management come back on this and compensate .
Thanks to respond to my above complaint.

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KIA Motors recall / repairs

Beginning of May hit a pot hole with my 2014 Kia Cadenza, tire immediately flat and stranded on side of road. Kia Road Side Assistance called and sat there back and forth on a main road for 2.5 hrs with no one ever showing up. Called over and over, couldn't find me, called South Point itself no help at all and no follow up never made, left stranded and finally found someone to help. Incompetent people--I was on a main road! In July get a paper recalling wheels on 2014 Kia Cadenza warning not to hit pot holes or anything hard as the wheel may separate from tire, but if you have had an issue will pay for repairs. So I bring car in for recall and my bill of $155 from repair of wheel and when picked up am told I have a bent tye rod from hitting pothole. They refuse to cover! My question is if wheel had held up as it should would tye rod have bent? I will never bye a Kia again, the Customer Service is horrible starting with the road side assistance! I spoke with service manager last Monday 7/21 and said someone from customer service in Kia would contact me, here a week later no response, called South Point service manager again and asked to have someone call me immediately! We will see but all I know is owned Ford and Nissan in past in NY where there are pot holes that swallow your car and never caused damage to my wheels!

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KIA Motors poor after sales service for kia malaysia

Dear Sir/Madam,

I am the owner of your KIA Sportage and personal and car details are as follows:-
Name : Mr. Gan Wee Teck
Contact No : [protected]
Email : [protected]@gmail.com
Model of Vehicle : KIA Sportage
VIN No : KNAPC811SC7267472
Date of Purchase : 27/3/2012
Engine No : GUKDBS218616

I have encounter a problem with my air cond and I have delivered my vehicle to Kia Service Centre on 13/6/2014 located at Batu Pahat knowns as Shen Membaiki Kereta. I have been told by the service centre that the air cond compressor is no more functioning and they need to submit a report to KIA HQ in order to proceed further to the Warranty Dept for the Spare Parts claim. They have taken photos and I have been told that they have submitted a report to KIA HQ.

Within 2 weeks I made few calls to Shen Membaiki Kereta so as to get the update of of claim status and I have been told again and again that there is still no reply from KIA HQ. Finally they provided me a contact no. of KIA HQ of [protected] and I tried to call this no. again and again but none of them answer the phone calls just kept telling me the line is busy and person to serve still not available and so on.

After a week of calls to KIA HQ and still no one answer the calls and I have lost my patience and I made a call directly to Korea Seoul KIA Motors Corp at +[protected] and they were very polite and efficient that answered my call immediately and they recorded down my contact no. and I have been told that KIA Korea will make a contact with KIA Malaysia so as to ask KIA Malaysia to contact me.

Nevertheless, I have not received any call from KIA Malaysia and I today I made another call to KIA Korea and they provided me another no.+[protected] and I made a call immediately and I have been given this email [protected]@kiakl.com.my and I have been told that this the contact for KIA Asia Office and I write this email to you as I have been told that you can assist me in this matter.

Before I write this email, I tried to call KIA Malaysia at [protected] and I have been told that the line is under maintenance and ask me to call [protected] and I did it then a lady named Atika answered my call and I have been told that Shen Membaiki Kereta did submit their report on 13/6/14 but it took 17 days for KIA Malaysia to verify the report in order them to proceed further to another dept.

I have no idea that how long will it be taken for KIA Malaysia to handle this claim and I personally feel that KIA Malaysia is playing a soccer with their customer and there is never be a firm answer from KIA Malaysia for such a small matter. What I need to know is only Yes or No, if Yes then How long? If No, then I will find outside service centre to replace the new air cond compressor at my own cost. But the problem is with such a hot temperature condition in Malaysia and KIA Malaysia has taken such a long time to verify my claim and I can do nothing just waiting for the reply from KIA Malaysia, it has caused a very big inconvenience for me in my daily living cause I cannot travel with long distance and I cannot fetch my little child for school and so on.

The slow action from KIA Malaysia for such a small matter has caused a big disaster in my daily living and I really from the deep of my heart disappointed with the after sales services of KIA Malaysia as they reply slow, never answer the call and never can provide you a firm answer for such a smalll matter. I personally feel that NAZA Kia is not eligible and not qualified to become the KIA Dealer in Malaysia for such a poor services provided by the corporate. This will ever tarnish the name of KIA in Malaysia.

If this small issue cannot be resolved by KIA Malaysia then I personally think that this is the first time and also the last time I consume the KIA product in Malaysia and there is no value after sales service at all for such corporate practice from KIA Malaysia.I hope this email will do a little help in claim that I have made to KIA Malaysia if it doesn't help I will also accept as I have already expected no hope or hopeless from KIA Malaysia for such a corporate practice.Thank you for completing reading for such a long email and long complaint but I really write down this from the deep of my heart to show my dissatisfaction to KIA Malaysia.

TQ.

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charliechanyhh
, US
May 25, 2018 9:49 am EDT

Dear everyone, my experience with NAZA distributor is a terrible experience. Bought their NAZA RIA (Carnival) in 2005, then complaint to NAZA KIA service center in Puchong shortly after on air-cond problem. After waiting for hours, they said done, but when I drove away, actually it was NOT done. 4 years later, the engine overheated due to leaked coolant. Leakage at bottom stopper which broke into 2. NAZA put in the cheapest plastic stopper that can break easily. A few months later, the plastic T-joint in the cooling system broke, again engine overheated. Due to multiple overheating, coolant entered engine forming milky substances. The whole engine was written off. Such problem happen to many other NAZA car owners that I know. NAZA management does not understand the meaning of credibility and responsibility. Knowing the problems and yet they do not do recalls. They just sell car, make money and care nothing for their customers. AVOID NAZA forever !

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Kupu
, MY
May 17, 2017 9:07 pm EDT

I had a same problem too where by my car kia sportage gt line just purchase in a dec 2016 but faced a 1st problem after a month of using it that is cooling coil problem.waiting for 1 month for kia to fix it and not even 6 months again the same problem detected. I send my car to kia HQ Glenmarie in shah alam KL on 07 April 2017 till today 18 May 2017 there's no news regarding my car.When I called to Kia service line there said we are waiting for spare part to deliver from Korea.I dont know what the ### they are doing its been a month there is no ETA regading the spare part.This is my first and last using a KIA brand.I dissapointed with KIA very much.

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MichelleVW
, ZA
Aug 12, 2014 2:21 am EDT

If I could turn back time, I would never ever buy a Kia! The after service and lack of response is terrible!
5 emails later and I still have not been able to book a service. No one ever gets back to you! I have paid for my services. Is it that much to ask to just respond to a query?
You are absolute amateurs Kia!

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ronald laird
Oregon City, US
Aug 07, 2014 12:00 pm EDT

My 2013 kia forte was in an accident and a total loss, kia motors sent a payoff of11, 811.43 to AAA my insurance company, which i agreed to. after i agreed the payoff was raised to 12, 979.43 and the insurance company says there is nothing i can do. Kia wont call me back but there put the totaled car into collections since the process to get they check is rtaking to long

ron laird
[protected]

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KIA Motors money owed for part defects

I own a 2004.5 kia spectra, i have incurred out of pocket money expenses which has created a financial hard ship for me.I have documented by kia .com the issues parts. that are defective, money spent, the total amount.I also have a complant against quirk kia lying to fed bbb auto line who i filled a compliant with, they also lied to consumer alliance who i filed a compliant with.I b ought the car at quirk kia. in june 04. They had my address which is the same, my full name, phone # lied and said they had no info in the computer, never had any services done at quirk kia, all lies, lies to they agency, owed money well over $850.I have technical bulletins past ones that i was never notified about and never fixed, more defective parts, thats what t s b is and the dealer is supposed to notify u fix parts free of charge, just lie and make excuses.The fed bbb has my compliant, receipts, where, what parts needed replacement and the exact dollar amount.Im. very sick and need money owed for my care u ethan butler

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Pepsifan2005
Minooka, US
Jul 17, 2014 10:36 pm EDT
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Noticing more and more small looks like rust spots on hatch and around door handles

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MkStItCh
West Seneca, US
May 28, 2014 12:09 pm EDT

I am a little confused about this complaint... The car is 10+ years old and you want money for repairs you did on the car?

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KIA Motors incompetent

If you choose to buy a Kia I strongly suggest that you use any finance company than Kia Motors Finance. My experience with them so far has left me with the opinion that they are the most incompetent company in America. Firstly it takes an average of 15 minutes on hold to get through to customer service when you call.

I'll explain my situation. We bought a 2014 Soul, financed through Kia Motors Finance. Our first payment was due on April 25, 2014. We received all our stuff in the mail from them and we setup the account online and paid our first payment on April 14, 2014. On May 5, 2014 we received another account created by them in the mail. They closed the first account they made for the Soul and sent us the full unencumbered title to the car. The new account shows no payments made and that my account is now 10 days past due! I called them about it. They said they would transfer the payment to the new account. It never happened. I called and called for days. I was told they sent me a check but the check has a stop payment on it because they are going to transfer the payment to my account electronically. OK. I got the check in the mail. I did not deposit it because they said they stopped payment. Now I call and wonder why my payment hasn't been applied to the new account they created. Nobody knows. They ask if I received the check. I tell the yes. They ask why I haven't cashed it. Ummmm...because you stopped payment on it. They say, no we didn't.. I'm like what do you mean you didn't? So they are like cash the check. I'm like screw you. I don't trust you fools. Put a stop payment on it and transfer it electronically. So they claim they did put a stop payment on it and are going to have it done by the end of the week. We will see. As of this writing, my payment made 11 days early is now showing as 24 days late. I'm getting really angry and frustrated because in a few days they will mess up my credit. I'm ready to get a lawyer. Bunch of idiots in my opinion.

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KIA Motors refund not given and refusal to get back to me.

I purchased a Kia Rio 1.2 Sedan from Toy Rabie. I am happy with the vehicle and I was happy with her eager service. She then sent me to finance department lady Madga van Oudshoorn to work out payment and sign the deal. I informed Magda that I wanted my first payment to be in 01 June 2014 therefore planned to make the final contract signing to be April 2014 or late March 2014. I left the dealership with this in mind. I received a call from Toy Rabie on a Saturday late February 2014 saying that after their meeting, the dealership had decided that I could come and fetch the car, sign in March 2014 and they would make the first payment which is 0 1 May 2014. I was happy to hear that and on the 03 March I arranged with Toy Rabie to pick me up in Hatfield and go to fetch the car at the dealership. I went to the dealership, signed off on the car with Magda and I was off happily.
On the 1 May 2014 the bank deducted the car payment. I sent the proof to Magda and Toy. I then reminded them that they had said the company would make the first payment. I was given the run around until the papers were sent to the manager for final approval. Its been 21days since the deduction and still no refund. I Ascalated the matter to the manager Christo who never gets back to me but promises me days of payments which never come through. Then I took the matter to Teresa in Head office but she also cant help as polite and lovely as she is.

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KIA Motors not impressed

I came into Kia West a couple months ago looking for a used car. I left the dealership 2 months later with no car. Here is my experience:

Gun was my salesman and he was accommodating and friendly throughout the entire experience. Initially wee found a car that suited my needs but there were transmission problems and I had to return the car. Kia West would not give me my money back at this point and claimed that I had to go through with a car exchange. Fair enough. They did provide me with a rental car for about a month and a half but the experience during this time can be described as anything but pleasant. I was called into see the sales department about twice a week to solve the problem and was left to wait for 2-3 hours at a time while they were doing business with other customers (mind you, after an appointment had been made in advance) and shown cars which were not anywhere near close to meeting my needs.

The main problem I had with Kia West was trust. I was shown a car by the salesman that apparently had no previous damages, but the finance manager told me that there were $9000 in damages. This is when I knew doing business with this company was not going to work.
After much wasted time, energy and inappropriate altercations on my part, I finally got my money back. However, they are still holding a $100 deposit which they took from me and are ignoring my emails which I have written to the company. I went to Pacific Honda on the North Shore and got a car, hassle free, in 1 day a week after my experience with Kia West.

I rarely write reviews but I feel as though every potential customer deserves to know the unprofessional and dishonest manner which I was subject to here at Kia West. Their code of conduct is extremely unsatisfactory and I personally do not recommend coming here at all.

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KIA Motors defective part

Purchased a new Kia Sportage April 2012. Took car into dealer March 2014 because the plastic wind spoiler was cracked. Nothing hit the car perhaps it was the weather don't know. They said the car was 23 months old and I would have to pay almost $400 to have the part replaced, they said the part is metal and would have to be painted before the could install it. The car only has 4, 036 miles on it. This is ridiculous, I will never buy another Kia

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KIA Motors service people suck

I took my car to Kia of Vero Beach. I have been there before and all was fine. Service people were very rude. Mathew was his name and some other guy. It is hard to trust they did a good job on my car with such poor bed side manners. I will not ever go back. Do not take your car to Kia Service find a local mechanic.

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KIA Motors service department

Regarding NHTSA Recall Number: 13V114 Stop lamp switch repair. R/O Number 6170222/1
My wife, Anne, received a safety recall notice and called our local dealership (Citrus Kia Ontario Ca.) The service representative verified the part to be repaired was in stock and we scheduled an appointment for Saturday February 15, 2014, at 1 p.m. I arrived at the appointment and spoke with the service manager briefly (Richard Milbaue) about the recall item and he explained it was the stop lamp switch on the brake pedal area. I asked if he would match an oil change coupon I had for a local service station I usually go to. He said he would not, to which I was surprised since most service stations accept other service stations coupons on a regular basis. But I accepted this without argument as I am happy with my current service station, so I declined the oil change. I provided my phone number and he stated he would call me as soon as it was completed. I observed as another service person drove our Borrego into the service bay. Having dealt with the previous service department while it was at the Citrus Ford dealership (the Kia dealership was being constructed) and having a great experience with the Ford service technicians I felt we were in good hands. After two hours my wife called and spoke to a service representative who couldn't seem to find our vehicle's status. She left our number and was told we would be contacted shortly. I received a call from Cesar who said they didn't have the recall part in stock and had to order it. I explained to him we had called and verified the part was in stock as we were making our appointment for the recall. Cesar said he would have Richard call me. After waiting half an hour my wife dropped me off at the dealership and I waited for Richard, the service manager. After another thirty minutes he told me he was getting my paperwork together and would have it shortly. After another wait Richard said he ordered the part and should be in by the following Friday. I explained to Richard that when we previously called to make the recall appointment the service technician verified the part was in stock for our Borrego. Richard said there are several different switches and the technicians needed to see it to order it. I was not convinced of this but it may be probable. I then asked Richard if like many parts the VIN number would tell the technicians which part it would be. He stated it would. I then reminded Richard we had provided the VIN number at the time the appointment was made and as proof the technician on this day had a pre-printed work order with our correct VIN number. Richard only responded that there are several different switches and they didn't have it. There were no apologies offered, no show of remorse for our family's wasted time on a Saturday, and no "this won't happen again, I don't know how this happened."I do not make it a habit of writing complaint letters, but under the circumstances and the actions shown and demonstrated by Richard, I felt the need to share this terrible experience I had with Citrus Motors KIA. Why did Richard not tell me when I was dropping off my Borrego the parts were not in stock? Why did I not receive a phone call immediately after the service technician learned the part was not in stock? Instead I lost two and a half hours of my Saturday, not including travel time, and no recall repair.

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KIA Motors safety problem

I bought a new 2014 KIA Reo from the dealer in Cebu Philippines and the rear seat belt broke soon after. I took the car to the dealer and they removed the seat belt and said they would replace it soon. It has been about three months and it has not been replaced yet. I go to the dealer about once a week and they say it has not came in yet. I call them on the phone and they say they will check into it and call me back but they never call. Please, please sir can you help me, I have children that ride in the back and if anything ever happened to them I could never forgive my self. Thank you. Jocelyn Rollins
[protected]@yahoo.com

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KIA Motors customer service

I was approached by a salesman at kia in visalia and I let him know I would like to test drive the kia optima and of course he was very nice to begin with I believe his name was anthony. He insisted on checking my credit before anymore small talk and once he seen my credit was not very high his attitude changed toward me real quick. He then kept asking me questions whats my budget what kind of payments was I interested in with attitude his curteousness went out the window and it upset me I asked why he was not letting me test drive the car I wanted and he kept making excuses. I finally said he was jerking me around now that he seen my credit was not up to par his politeness was gone. I told him to just let me see what I won on my coupon the dealership mailed me and he said under his breath probably just a 5$ gift card and I said ok, well he went into an office and out came the manager supposedly because he did not seem to care that I was upset on how I was being treated. He already had a giftcard in hand as if I was going to win anything else and come to find out when I went to use the gift card it had zero balance. I am very upset at this dealership they were rude and insensitive to my feelings I felt like because of my credir I was not good enough for their time. If someone has been treated unfairly for their race I felt that bad and it was a horrible feeling. I will never go back their again and I hope this helps someone else so they will not be treated like this.

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KIA Motors picanto

Bought a Kia picante in may 2012. Feb 2013 had a brake failure. Kia bleeded the brakes and gave my car back to me. May brake failure again. Waited till August to get a loan car. They replaced a part on braking system, Got my car back in Sept. Des 2, brake failure again. They cant find the problem with my brakes as its not doing it always only some times. My car got 30 000 on clock and already a shock had to be replaced. Don't feel safe in this car, what do I do now? WHO IS WILLING TO DRIVE A CAR WITH SO MANY BRAKE FAILURE ...NOT ME

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Evan loverace
Vancouver, CA
Feb 02, 2014 6:29 pm EST

Last year i purchased a car.
No problems with sales team but
Financing was nightmare!
Must watch out " Tony " and partner " Vinuu"
They lie lie and lie !
Bring your voice recorder... Hidden...
Bring your calculator...
Always ask exactly, do not assume...
They will say " around this much" but at the signing table, its whole different numbers
Do not sign same day.! Go over your voice recorder! And the internet offers!
Do not, do not trust these people! They care about your family... Just wants your money!

KIA Motors In-depth Review

Overview of KIA Motors: KIA Motors is a renowned automobile manufacturer known for its innovative designs and reliable vehicles. With a strong global presence, KIA has established itself as a trusted brand in the automotive industry.

Vehicle Selection and Variety: KIA Motors offers a wide range of vehicles to cater to different customer preferences and needs. From compact cars to SUVs and electric vehicles, their diverse lineup ensures that there is a KIA model for every type of driver.

Quality and Reliability: KIA Motors prioritizes quality and reliability in their vehicles. With rigorous testing and strict quality control measures, KIA ensures that their cars are built to last. Customers can expect a dependable and durable driving experience with KIA vehicles.

Performance and Fuel Efficiency: KIA vehicles are known for their impressive performance and fuel efficiency. Whether you're looking for a powerful engine or a fuel-efficient hybrid, KIA offers a range of options that deliver both performance and efficiency.

Safety Features and Ratings: KIA Motors places a strong emphasis on safety, equipping their vehicles with advanced safety features and technologies. With high safety ratings and innovative driver-assistance systems, KIA ensures that their customers can drive with confidence and peace of mind.

Technology and Connectivity: KIA vehicles are equipped with cutting-edge technology and connectivity features. From intuitive infotainment systems to smartphone integration and advanced driver-assistance systems, KIA keeps drivers connected and enhances their driving experience.

Customer Service and Support: KIA Motors is committed to providing excellent customer service and support. With a network of authorized dealerships and service centers, customers can rely on KIA for prompt assistance, maintenance, and repairs.

Pricing and Value for Money: KIA vehicles offer great value for money, providing competitive pricing without compromising on quality and features. With affordable options across their lineup, KIA ensures that customers get the most bang for their buck.

Warranty and Maintenance: KIA Motors offers generous warranty coverage on their vehicles, providing customers with peace of mind and protection against unexpected repairs. Additionally, KIA's maintenance programs and service packages make it convenient for owners to keep their vehicles in top condition.

Environmental Sustainability: KIA Motors is committed to environmental sustainability. With the introduction of electric and hybrid models, KIA aims to reduce carbon emissions and promote eco-friendly driving options.

User Reviews and Testimonials: Customers have praised KIA Motors for their reliable vehicles, excellent customer service, and value for money. Positive user reviews and testimonials highlight the overall satisfaction and positive experiences of KIA owners.

Competitor Comparison: When compared to its competitors, KIA Motors stands out with its wide range of vehicles, strong safety features, and affordable pricing. KIA's commitment to quality and innovation sets it apart from other brands in the market.

Conclusion and Recommendation: Overall, KIA Motors offers a compelling lineup of vehicles that combine quality, reliability, performance, and value for money. With their focus on safety, technology, and customer satisfaction, KIA is a recommended choice for those in search of a dependable and enjoyable driving experience.

How to file a complaint about KIA Motors?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with KIA Motors. Make it specific and clear, such as "Faulty Engine in New KIA Sorento" or "Poor Customer Service at KIA Dealership."

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as:

  • The model and year of your KIA vehicle, if applicable.
  • Details of the issue, including dates, locations, and any specific incidents.
  • Any communications you've had with KIA Motors representatives, including emails, calls, or in-person visits.
  • Describe the steps you've taken to resolve the issue and the responses received from KIA Motors.
  • Explain how this issue has personally affected you, such as inconvenience, financial loss, or safety concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or service records. Do not include sensitive personal information like your Social Security number or bank account details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from KIA Motors, whether it's a refund, repair, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against KIA Motors on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. Be prepared to engage in further communication if necessary to resolve your issue with KIA Motors.

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KIA Motors contacts

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Website

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