Khols review: Return a damage diamond ring 1

I had geard the commercial about Return Refund Policy...
I made inquries at the store and online csr about the no hassell no problem refund, and I had my receipt.
I rarely wore my ring and some diamonds chipped and I made the choice to return and receive my redund.
First even with my receipt it became eveident that things was not going no where...worse...worse...
Wanted me to take a kohls store credit, I told them no thank you, so go find another person to come
and try getting machine to take in that happened next blew me away...TAKE IT YO A PAWN SHOP!
NO! Please do what your policy says...They repled you would get more from A PAWN SHOP!
Needless to say, said would send to Corporate Office and they would in time make a choice...I ask them to make copy of my receipt
and send with request showing I had receipt. Looked at slip from them to await hopefully my refund...she put on the slip NO RECEIPT! Called csr last night...poor lady was nice and told everything to her and she said go back to get my ring...
One lady developed attitude...No Mam...I have no desire to go back into that store...